V2 Rubric Detail — da13f00a-75a4-11f1-a…

please refer to support.dlink.com. If you purchased your product at a retail store, please call 1-888-656-5465 or go to dlink.com support for assistance. Thank you for contacting Linksys support. [silence] your devices, your serial number and contact information ready. If unavailable kindly call back later for out of warranty product paid support option may be available depending on the issue. Thank you for calling Tech Support. My name is Gerald. You can call me Gerald. think you have a record rate here? Are you Armani? Do I'm not sure to pronunciation name. See there us. Right? Okay. All right. I got the information.

I hear the model number and the serial number. So what's the problem with this? You don't have internet connection or [silence] Okay. What's the light of the router? Yes, okay. The one that looks like a

solid red or blinking red got it. All right. So how many links to the router do you have in total?

Got it. So, does that mean you want to proceed and pay the $15 to uh continue with this? Okay, just want to make sure that you you understand what you're going to pay. This is again one time, sorry to catch up. One time, non-repundible. Whether work speaks or not, this is going to be $15. Uh you said you have tried it and it doesn't work. Okay. All right.

I'm gonna, I'm gonna need to ask for your card information now, and I'm gonna pause the recording because we did not store your card information here, okay? All right. All right, that's spot. What's the the card number? Yes, expiration date. Yes. Got it.

Could you please confirm if your name on the card is indeed Michael? [silence] Yeah, I've been in charge of fifteen dollars. at [silence] This up, all right? I'm doing it now. [silence]

All right. Just a quick question. Did you attempt to reset the router or is it already reset? It's reset. Where are the nodes right now? Where are the extender nodes for that? for all right next to the main node? What are they like?

extender tower. Sure, sure. All right. What's the light now? Oh, all the nodes. What are the lights of the nodes? And what's the light of the nodes right now? Yeah. Lakes at the tower. And domain. solid red or blinking red? Is there more like a pink red or it's a red red? [silence]

all of them, okay, so do main tower thing main node that's connected to the modem right now or no, it is, alright, press the reset button of the the main tower five times, press and release it, I mean so it sounds like this, press, release, press, release, do it five times, you can do it now.

Okay. Let's wait till it shows solid blue light or aqua light. Maybe. greenish blue. But is it going to take time? Probably, it's going to take 3 to 5 minutes. So yeah, we're just waiting for now. If you have questions, you can ask me questions. Okay, cool. Mm-hmm.

it's green, now, more like a greenish blue something it it's probably working so that's good news what other lights of the extended towers are the child nodes? are they blinking too or solid yeah okay so it's still the same three to five minutes like you both We're watching. I might as well grab coffee while they it up to you. I'll be right here. five questions. Okay. But how many are blinking right now? Okay, so three, blinkink, blink, ish red. [silence]

okay we're probably gonna reset them but we'll hold the reset button down each node child nodes extender modes for 20 seconds each but they'll still have 2 minutes so still need to wait [silence] how is it still the same? ...reset those extender tower press the reset button 20 seconds each

yeah, it's, it's restarting right now. So, we're just, uh, waiting for now. yeah, when it's that pinkish color, you can do the pipe press again on the main node. and, by the way, can you connect your phone to the main node, see if that, that's working. uh, I mean the internet. then find the Wi-Fi name of the main node. and the internet is working. Just double check.

okay, you said, you, you're on your computer right now, uh, can you go to Google Chrome? And I'm gonna, I'm gonna give you a number to stop, this number into the actually not number, let, let's try, my router that local, try that, type that into the web address bar, and enter my router.

Sorry, what happened? no, we we we can do something we can do the one nine two thing if you remember that, yeah, do that. all right, yeah, that's the one. all right, scroll down and hit continue.

Click advance and proceed and say it doesn't matter. Just click the image of the phone you see on this screen. Uh sorry, what was that? No, on Sorry, I got you is all but but yeah, um, you see the the screen, right? it says you download the Lynx is app, but you can actually click the image of the phone set that's there. then it will load up the loading page. Right, create a new one and then create a new admin. Transcriber's Notes:

password by the way in case you didn't know, it's not a Wi-Fi password, it's a password for you to log into the system settings, okay? you're not creating a Wi-Fi password right now. you are not, yes you are not. it's a different password, so but yeah, you can create a router password now or admin password that again is for you to log into the system settings whenever you want to change some settings. but that's the password you need. [silence]

Yeah, it requires a unique password and you do need an uppercase letter, at least one, one capital letter, one special character, one number, and at least ten characters total.

Yes, reset. Is that a Google Chrome? If that's Google Chrome, find the three dots at the top right corner of the the browser. and then there's a zoom out or the the minus symbol.

click that until you see the original page. Cool. So what do you see now? Um, connected. Alright, cool. Okay. So scroll down, all the way to the very bottom, at the bottom lower right corner, the the screen, you'll see a letter, C, A, kind of small, but you can find it there. Yeah. Click on that, and you'll be pumped to go to the same page without the C, A. then go to the left hand side and the router settings, there's connectivity option, click that.

and the last time I connectivity that should be see a router set up right? What is the last time I'm my connectivity So you see the first step on your connectivity I mean your connectivity that's basic Internet settings local network right? And if you continue reading that the last time you see a router set up correct? Wait hold on hold on one second what what do you mean you you just understand

the page right? Yeah. No, look for a router set up, the last tab under connectivity. Again, if you continue reading the tabs, you'll see that eventually. So just continue reading it. So that that that's right next to Admin, Admin, sorry. Wait, hold on. Forgot. Just click Add Wireless child notes, it's already configured, so don't worry about that. Add Wireless child notes, so we can add that the node extender tower. And then now click okay or hit apply. Just

Click... Click the button once and just that. Observe the light of the nodes. Yeah. I'm just just I'm Sorry, say. Do not hit apply or OK. all right um what's the light of the the extender tower blinking now do do you hear that do you see that blinking now or now is it is it solid or okay just go back to connectivity and try it again the last tab. CA router setup and then add wireless. Again... [silence]

add wireless child notes click it once nothing else up to that all right now let's wait three i mean just two minutes the light of the child node should be blinking in a minute now so just let's observe [silence] um. All right, I'm going to set a timer now, five minutes time and there you go. It's ten. [silence]

[silence] what's the light [silence] of the extender tower now? the other [silence] one. they're they're all blue-green now or is there one that's still blinking [silence] something? [silence] or all blue-green? [silence]

Perfect. Good to hear. Now... Huh? That will probably hold. But yeah, it will be the same. So once you move down, expect for the same light to show up. So move the the extended tower now to where they were before, where you want them to be. It's still gonna take 3 to 5 minutes to boot up, and after that, so all good. All shut up. Mm? Yeah, guys, what's the question?

Oh yeah, I forgot about that. Um, yeah, I'm sorry, do you want, do you want to customize the SSID? If yes, let's go back to your Linksys, Linksys, uh, page. You're currently under connectivity right now, right? Uh, just, the, the one with, the one we did, wait, wait, hold on one second. I thought they're all solid green. Ah, nice you understand. Well, yeah, uh, just, just, uh, uh, accessing that. Um, from there, um, you can navigate to, uh, wireless. Um, from there, you're gonna see radio. The, the, the Wi-Fi channel, um, uh, setup. Okay. Uh, and just look for client-side compatibility.

Do the same procedure. Uh reset it first, move it closer to where the main tower is located. Plug it into power. right next to the main tower. And then, just click add wireless child node. You can access that page again or you can do the pop network thing. It's up to you. It's just basically whatever you prefer. Uh yeah. So back to your linksys page. And then, if you're still under connectivity, just click the OK button and then go to Wi-Fi settings. Wi-Fi settings and it's still under router settings, left hand side. from there, you can name the Wi-Fi to what it was before, or what you want it to be.

Remember the password here? You can create a new password or use the same password as before. That, that is up to you. Okay. Uh, just click the just click the wifi name and then erase or replace it with a new one. or replace or replace it with your prepared wifi name. Same goes with the password. It does not do anything, right? Yeah, probably you you are trying to click the box, which is not the one we you want. You can't do that there. So I So, I

on the left hand side you'll see router settings, right, there is connectivity option, troubleshooting and Wi-Fi settings, click the Wi-Fi settings. See the third option under router settings. [silence] click that. [silence] Now it's, you, you, you can edit the Wi-Fi name and password. Right. Right, great. [silence] same name, same password for all the bandwidth that's there.

click apply you don't need to change the wi fi name or just add it it should be fine same same as how we how we added trailers just now

Mm. That's correct, because you're not connected to that default name anymore. So you'll have to find the Wi-Fi name that you created and connect to the Wi-Fi that you created. Mm. Oh, really? Good night? Yeah, just click OK and all, it's all set, all good and routers back set up now. I mean it's set up now.

You're very much welcome. You're very much welcome. Is there anything else that you wanted me to help you with or questions? all right. Cool. You too, have a great evening. You take care. Bye for now. Bye.