Speaker 1
yes [ silence ] yes first name is Shakil and last name is ahmed yes [ silence ] H as in henry K as in kite J as in juliet E as in echo L as in lira I as in india and last name lu last name is lujaif [ silence ] l U as in uniform G as in george H as in Henry A as in alpha I as in india K as in Kite F which is F K as in kite
00:00
Speaker 2
Welcome to links of support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hello, thank you for calling links. His. His. His. His name is Bill. Is this your first time calling? May I have your first and last name? Can you help spell your first name?
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Speaker 1
again, E as in Echo and L as in Larry. A as in Alpha, H as in Henry, M as in Mary, E as in Echo and D as in David. My first name and last name underscore 79@hotmail.com. 484-505-6018. Just one serial number is 29- V10C. 671100. 29vi10. yes. Mr. 88300. Sorry, Mr. 8300. Say that again. Spectrum. So what happened that since past two weeks, I am noticing [silence] interruption in my area or you know to this line where I am connected and they told me that maybe it is the router which is causing the issue so is it possible that you can check what's the issue is is possible like is it the router link sys router? right now I see the Wi-Fi right now it is working um but um but right now it is blue solid solid blue. right now it is working but what happens when service gets disconnected it turns red uh winking red? yes it turns right right now it is right now it is.
01:00
Speaker 2
What was really the problem? Do you still see your Wi-Fi? Okay. Then what is the light color of your Linksys router? So it means your router is working. [silence] [silence] It turns blinking red. Okay. Now, um, the blinking red that means, okay, uh, let me, uh, uh, uh, uh, let me ask you a question. Your link is router depends on the modem that was provided to you by Spectrum, okay? Because your Linksys router is wired, connected to your Spectrum modem. Now, if there's any interruption on their connection between the two of them, you will see that on your Linksys router, if it's showing you a red light, it means it does not receive internet connection from that Spectrum modem. Now I understand that you have called Spectrum and they have cleared out that there's no interruption on their end. But um you can check this Spectrum modem. For example, if your Linksys router shows a solid red light, you can always connect a computer or a laptop directly to this Spectrum modem. So you can see it yourself if this has internet connection. Because that's indication for the Linksys router if it shows you a.
04:00
Speaker 1
yes the right now it is solid blue and with the modern is the same thing basically right now it is solid blue with the modem also and when the modem uh goes down I mean it it did not happen this case but when it goes down the modem blue light it also turns to um you know that blinking orange slash orange light but I I noticed that my modern was solid blue but my router was blinking red so it means that the signal was coming to the uh modem but there was some interruption in the router so uh that's why I gave you the serial number
06:00
Speaker 2
If you think there is an EEE red light it's, then, however, if it's solid blue, then it's working.
06:00
Speaker 1
i'm not blaming i got your point i am not blaming it i'm saying that is there a way if i gave you the serial number and the model number is there a way that you can remotely check not just Like two weeks, just like for today past maybe three hours
07:00
Speaker 2
So why in order for you to verify that your modem is properly working, you can connect a computer or laptop directly to it so you can see it yourself that your modem is working perfectly fine. Because we cannot really just blame it on the links router. We need to bypass that. Yeah, we need to bypass that first. Okay. I understand that. We don't have actually uh an indication or a record for that and we don't remotely access our customers Linux routers. That's for your security purposes. So, um, that's our indication. Now, if it's solid blue and if it's currently working,
07:00
Speaker 2
And that's currently working. Now, if that is solid red then we can check that. We can troubleshoot that together over the phone. But we cannot remotely access your links is router and we cannot check if that has an interruption over the week or the past two weeks. We don't have a visibility for that. So, I think it would be um yeah, it would be better. Once it goes to red light, you can call us immediately. So we can check that over the phone. For example, if we power cycle the router or access the settings that would be helpful. It would be easy. Yes. All right. Is there anything else? Oh, you're welcome. No worries. [silence]
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