Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Hi I got it in my takes the six product but I have a problem to having a hard time to try to get into my router with my app
02:00
Speaker 2
Hi, thank you for calling Linksys Technical support. My name is Dylan. How can I help you today? So, you mean you're having issues with your Linksys app.
02:00
Speaker 1
Yeah, it's like, it's so limited. To try to get to into my router. Uh. My router status and everything. And don't let me. You just ask me for. I put a password on the back of my router and don't want to take it for some reason. I don't know why. Why you crying? Why you crying? Go. What can you say? No, no, no, never. I tried to. [silence]
03:00
Speaker 2
I see you might have um sorry you might have changed the router password before sir that's why it's not um anyway okay alright uh let me just run some verification with you sir and uh see what I can do to help you out with this concern okay so let me just create a quick record here starting with your full name
03:00
Speaker 1
Fuerte Oscar, Oscar, Fuerte 7, Oscar, Fuerte 007 at homeHML. Como. Com. Los Oscar. Fuerte 007 at homeHML. Como.
04:00
Speaker 2
How's your last name? through Oscar? Hernandez with a Z Z, okay. how about your email address through Oscar? I'm sorry, sir. What is it again? it's Oscar Can you spell it out please?
04:00
Speaker 1
Oscar federporter007@hotmail.com. [silence] Yes. F U E E P P P R 007 FR F. F F F Fly Frank E A R 007 @ home.mail.com. [silence] 0 F you R E E 0, 07 at home.
05:00
Speaker 2
so that's ferry zero zero seven at hotmail.com it's Oscar F U E R E E zero zero seven
06:00
Speaker 1
Yes, she went, yes, it is. Yes, I'm here. [silence]
07:00
Speaker 2
[silence] [silence] Is that correct sir?mm-hmm And uh can you provide me the serial number and the model number of your Linksys router? [silence] Hello? Are you still there?
07:00
Speaker 1
Um, yes. Is Jen things is six five zero seven seven six see our number 1283060 six zero two seven seven six.
08:00
Speaker 2
I'm asking for the model number, sir, and the serial number. Can you provide it to me, please? What's the serial number, sir? [silence] Okay. Let me just repeat. That's 12A for alpha 30605.
08:00
Speaker 1
Yeah, OK. Um, conviction file. Yeah. And, uh, yeah, OK.
09:00
Speaker 2
Okay. I know. Who's your internet service provider? Verizon. Okay. I can see here that you have a Linksys EA4500 router. But, okay. All right, sir. Here's the thing. The EA4500 Linksys router that you have right now is actually already part of our end of life devices which means that we no longer manufacture this one. And we no longer provide assistance or support. So, Yes sir. it Mm-hmm. Yes sir. Unfortunately. this is already part of our end of support products. Um, yeah. Uh, we got an update regarding this one and some of the, um, some of the devices were already removed and uh, we also encountered um, some issues with a few functionalities, which um, like the, the 10.0 firmware or the, the new.
09:00
Speaker 1
For real? That's the media. That's the one I do, but it's there the password I can't link the device with a factory password. The thing I want to use is use the app.
11:00
Speaker 2
in accessing the Linksys app. But then, anyway, the password, regarding the password, sir, if you're going to access the Linksys app, using the router password, you can actually reset it, right? Mhm. Okay. Well, if that's the case, sir, your only resort with our last resort would be resetting your, your router back to its default settings and set it up again. That would be your last option.
11:00
Speaker 1
And manage my device and see how many devices on the internet. Go to the, you know, to the settings, settings device for the router. On the app. On the app. Even when I put a password on the app, it has me reset the password and then asks me enter the recovery key. The app. I can't seem to find this one, but I don't see any recovery key. Well, what if I [silence] do not have a device, a smart device? [silence] What will happen? [silence] Will it still be able, will it transition still be able onto it? I don't think it will, but what if I have a smart device and the smart device doesn't get a router? [silence] Well, what if it doesn't get a router? [silence] Or what if it does get a router? [silence] Then it uses it or something, right? [silence] When you say smart device, I'd just, just wanted to explain what you are referring to. [silence] Like, like, like a, like a, like a, like a, like a cell phone? [silence] Or like a tablet? [silence] Or a laptop? [silence] What exactly is a smart device that you're referring to? [silence] I'm just asking because I want to know what you mean when you say smart device because I wonder. [silence] But something away, I'll be back soon. Thank you. [silence]
12:00
Speaker 2
Hm. I don't understand. That one. Um, I don't know if I understand that one. But then again. But then again, the device that you have, the Linkis router that you have is already part of our end of support products and we no longer provide any support and assistance for this as part of our Linkis uh life cycle policy. Um, the recovery keys, yeah, the recovery key can be located underneath the device as well.
12:00
Speaker 1
what's supposed to be the number? Yeah, I'm watching the sticker right now, but I can't find it on this device. What part of the sticker is the recovery key? Okay. You should say that. On top of the number, recovery key? No, I think this one don't have it. I don't know. I see model number.
13:00
Speaker 2
There should be five numbers there, sir. We also don't have visibility on the recovery key, and it's all located underneath the device, where the sticker is there's a or label there recovery key. Yes sir. Should be underneath it. Yes sir, cuz uh this is such expectation. This one is a sorta old model. Uh basically it's your notice
13:00
Speaker 1
longterm it's true wow it's like i can find that recovery key then i can try to do something on the in the app of that's the only the thing i asked me um is there another way to find the key for the model model oh okay uh... so yeah thank you for trying to help me
14:00
Speaker 2
you had this for like already more than 11 years. Yeah. Mhm. I've also mhm. Yeah. Well as for this one sir, based on what I can find here, this one doesn't have your cover recovery key because this is an old model. So you may consider sir upgrading into a new one instead because you may encounter issues with it in the long run. Yes sir I really would love to help you, but this is already no longer supported.
14:00
Speaker 1
Okay. All right, thank you. Have a good day, sir. Bye.
15:00
Speaker 2
You too, sir. Have a great day. Bye for now.
15:00