V2 Rubric Detail — db0c2ad8-7caf-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-10 22:36
Duration
77m 41s
Contact
James Warren
Issue Type
Router Setup
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Kharla Mae Proel
HappyFox Case
#LTS00135881
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX5500 - no internet
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (5 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution2.50/5
Technical1.56/5
Communication2.50/5
Ownership2.50/5
Escalation2.50/5
Customer Exp2.50/5
Overall46.2% (+10.2)

V2 Grader Summary

The agent achieved partial success by guiding the customer to pair three new mesh nodes, confirmed by solid blue lights and UI navigation. However, incomplete verification, lack of ticketing, and communication gaps prevented full resolution. The interaction showed moderate technical and communication competence but fell short of complete ownership and accuracy.

V1 Case Analysis

Customer adding MX4200 nodes to existing MX5500 mesh. Agent provided incorrect URLs (https://myrouter.local, 10.155.1.1), failed to verify Wi-Fi connection or local access. Nodes paired (solid blue), but UI access unresolved. No ticket issued; call ended without resolution or follow-up path.

Troubleshooting Steps
  • Attempted router access via 192.168.1.1 and https://myrouter.local (incorrect URL scheme).
  • Directed customer to invalid IP address 10.155.1.1.
  • Guided through node pairing (pair button, observing solid blue LEDs).
  • Advised checking signal strength (RSSI) in the Linksys app.
Key Observations
  • Agent provided incorrect URLs: used HTTPS for myrouter.local (should be HTTP) and directed customer to 10.155.1.1 (invalid IP).
  • Customer was not guided to confirm connection to the correct Wi-Fi network before attempting web UI access.
  • Agent did not verify that the web interface was accessible or that the mesh network was fully operational after pairing.
  • No warranty or escalation discussion occurred despite a hardware replacement context.
  • Call ended without issuing a ticket number or establishing a clear follow-up path.
Positive Highlights
  • Correctly guided the customer through the pair-button method for adding child nodes, which is valid for MX5500 (KB: universal_mesh_node_management.md - Adding a Child Node — By Product Family).
  • Nodes eventually showed solid blue LEDs, indicating successful pairing (transcript [65:00]).
  • Advised relocating nodes and checking RSSI to ensure proper signal strength (transcript [72:00]-[74:00]).
Agent Errors / Gaps
  • Provided incorrect URL scheme: instructed customer to use https://myrouter.local; correct URL is http://myrouter.local (KB: linksys_cloud_account.md, universal_firmware_update.md).
  • Directed customer to invalid IP address 10.155.1.1; correct local address is 192.168.1.1 (KB: universal_mesh_node_management.md, linksys_cloud_account.md).
  • Failed to verify that the customer was connected to the correct Wi-Fi network before attempting web UI access.
  • Did not confirm that the web interface was accessible or functional after pairing.
  • Did not issue a ticket number or establish a clear follow-up path.
  • Incorrectly suggested making the MX4200 the parent and MX5500 the child; any node can be the parent (KB: universal_mesh_node_management.md - Standalone vs. Multi-Node Operation).
  • Misidentified the web interface as 'Linksys Smart Wi-Fi' page; MX series uses LinksysNOW interface (KB: universal_firmware_update.md).

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 95%
Agent guided customer to successfully pair three new MX4200 nodes (confirmed solid blue lights), but did not verify full network integration via device list/app or internet connectivity post-relocation.
R2 Partially Met Diagnostic thoroughness conf 93%
Agent had customer access router UI via 10.155.1.1 and initiate 'Add Wireless Child Node' — a relevant diagnostic step — but skipped LED verification and factory reset despite initial access issues.
R3 Partially Met Correct resolution path conf 92%
Agent proceeded with best-effort troubleshooting for node addition (in-warranty task), correctly guiding setup despite confusion, but did not verify warranty status or product eligibility for RMA on defective node.
Technical Accuracy
T1 Partially Met Technically accurate info conf 91%
Agent identified symptom (nodes not added) and initiated targeted action (using web UI to add child nodes), leading to successful pairing, though path was disorganized with unnecessary detours into IP troubleshooting and 'AI mode' confusion.
T2 Partially Met Appropriate tools / resources used conf 90%
Agent used web interface (http://10.155.1.1) to access router settings and initiate child node addition — valid tool use — but did not leverage logs, ping tests, or remote diagnostics despite access instability.
T3 Not Met No misinformation conf 98%
Agent provided several technical inaccuracies: claimed MX4200 is tri-band while MX5500 is dual-band (no KB support), referenced non-existent 'smart Wi-Fi' button, provided incorrect HTTPS guidance and 'AI mode' terminology, and advised using 10.155.1.1 instead of authoritative 192.168.1.1 or myrouter.local.
Communication
C1 Partially Met Clear & professional language conf 94%
Agent maintained call control by guiding through node addition steps and transitions (e.g., 'let me place you on hold'), but suffered from long silences, unclear framing, and abrupt shifts between topics.
C2 Partially Met Confirmed understanding conf 92%
Agent attempted to adapt by simplifying instructions (e.g., 'type 10.155.1.1'), but used inconsistent terminology ('smart Wi-Fi', 'AI mode') and failed to confirm understanding when customer expressed confusion.
Customer Ownership
O1 Partially Met Ownership & empathy conf 95%
Agent stayed with the case through node pairing and offered follow-up support, but failed to provide a ticket number and did not document ownership clearly, undermining continuity.
O2 Partially Met Proactive follow-through conf 93%
Agent advised relocating nodes and checking RSSI, setting a next step, but gave no timeline or follow-up commitment, and did not schedule callback or confirm resolution.
O3 Partially Met Closure confirmation conf 91%
Agent acknowledged prior support ('last Thursday or Friday') but did not reference any prior actions or findings, treating the case as new despite customer history.
Escalation Judgment
E1 Partially Met Correct escalation decision conf 94%
Agent did not escalate, but made progress toward resolution by successfully pairing nodes — a legitimate L1 task — though full verification and support continuity gaps suggest escalation might have been warranted.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed, so execution cannot be evaluated.
Customer Experience
X1 Partially Met Customer effort minimised conf 93%
Agent remained polite and patient despite customer confusion and repetition, but did not explicitly acknowledge frustration or prior effort, missing empathy opportunities.
X2 Partially Met Tone & rapport conf 92%
Agent adjusted pace to customer’s speed and repeated instructions, but continued technical language without simplifying terms like 'RSSI' or 'connectivity', leading to confusion.
X3 Partially Met Overall experience conf 91%
Agent reduced effort by guiding through the addition process and avoiding unnecessary steps, but had customer repeat actions (typing URLs) and could have used remote tools to reduce friction.
Call Transcript87 turns · 101 lines
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call, may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Yes, ma'am. Uh, it's a little hard to hear you. Yeah, that's better. Thank you. Um, so I have an existing element system and I, one of your colleagues helped me last Thursday or last Friday on it.
18:00
Speaker 2
all right how about this can you hear me clearly now
18:00
Speaker 1
to figure out what was going on. And we figured out that one of my child nodes was no longer working. And so, um we ordered a new a new set and I have them and I'm ready to to hook them up. But I think one of the first questions I have is, these towers are a pretty good size larger than my older ones. Would it be better to make one of these that's brand new the parent? Or should we keep it like it is?
19:00
Speaker 2
Mm-hmm. Mm-hmm. OK. All right. Uh, OK. Let me just, uh, verify this, sir. Um, only one.
19:00
Speaker 1
I no idea. No, I have three that are new. Because when we were looking for them that was what was the best. The best option was to get the three pack. Well, that's what we were thinking was make it as a, make it as a child. But he also said that this was a better, a better, it was all same technology. Maybe that was the deal. It was same technology, but I didn't know if it was stronger, if that would be better. Is this thing on? We've been talking about this for, for forever. So, when you're as old as me, you say, well, hell.
20:00
Speaker 2
Node is new, correct? Okay. Okay. What was advised to you by the previous technician? Sure. Is it like to use this since he recommended it to you? What was his advice like to make this new one as a child node or to make it as a parent node? Okay.
20:00
Speaker 1
Are parents or not? 8043632107. Yes, that's correct. Yes, it's an MX 5500. It's a parent and one child. Yes. It's MX 4200 and the serial number is 38U10M5C2021508.
21:00
Speaker 2
Okay. And that is that is your power? Now right now. Correct. So just two old nodes right to MX 5500. Okay. And mechanism. Also, the model exact model number and serial number of the new device sir.
22:00
Speaker 1
No, no. After the four- after the five is a four. Yeah. Yeah. Three pack. Three pack.
23:00
Speaker 2
Okay, let me just check if I got it correctly. That is three eight and U for umbrella, 1 0 M for Mary, number five, and then C for Charlie. Okay, and then C for Charlie. And then 21508. Okay, and again, that's an MX 4200. Is it a three pack or just one? Okay. Alright. Let me just check it, sir. Um, so it was the Tal node, who has, um, issues, sir. Correct? The one that
23:00
Speaker 1
Yes, yes. The previous one, the one that's defective was a child no. No, I have two of it.
24:00
Speaker 2
It was deemed defective. It was a child node, not the parent node. Okay, let me just check. So, only one remaining MX-5500, right?
24:00
Speaker 1
There were originally three. And one is bad, so that leaves me two. I'm sorry? It's... It's a- it's a gig.
25:00
Speaker 2
okay. How much is your subscription from your internet provider, sir? Your internet subscription. I said the speed. Okay. [ silence ] And the overall cost. [ silence ] Economy data plan, sir.
25:00
Speaker 1
[silence].
26:00
Speaker 2
Okay, actually they are just, um, somewhat similar with a speed. Um, the only thing there is that the MX4200 server is like, um, it's a tri-band, uh, tri-band wireless, while the MX55 is a, um, just dual band. Hmm. Um, that, actually they're somewhat similar.
26:00
Speaker 1
Now it can have all five of them to set up, right? Okay. Yes, yes.
27:00
Speaker 2
Sure, but we can actually use, um, we can set up the new MX 4200 as a parent node and we can um just add um the um MX 55 as a as a child node. Okay. Um yes. [silence] Okay. So um right now your MX 4200, MX uh 55 is in the parent node is working fine, right? Um before we um set up the uh MX 4200. Uh can we um [background noise] track first the Wi-Fi settings so that we can set that up on your MX42. Okay. So they have a computer. Okay. On your computer, uh, this is a Max-er or Windows okay okay. Hello. Yes. We on your computer, you'll need to
27:00
Speaker 1
Okay. 11. Can you not hear me? Okay. Okay. It is not doing anything.
29:00
Speaker 2
[KEEP_UNCERTAIN] and this is Windows 11? Is this Windows 11, or Windows 10? Um, sometimes the line is breaking up. Okay, um, on your computer or your laptop, could you open a browser? And then on the address bar, type the numbers 192.168.1.1 Press Enter. What's on the screen now?
29:00
Speaker 1
says it cannot be reached. No. yes. yes Sure. yes. yes.
30:00
Speaker 2
Yes. Okay, how about try this one, sir? H-T-T-P-S dot [silence] Um before we proceed, sorry, you're, uh you're still using the old parent node, right? Mhm. And the light on that parent node right now, it's blue. Okay. Have you connected your computer again on the address bar, type this link HTTPS colon, forward slash, forward slash myrouter.local.
30:00
Speaker 1
OK, Well, it's like a Google search for it. So hold on a minute. Let me change it. Hold on. [silence] Google search is what it's giving me. I did. I typed it on the address bar. http://myrouter.local. No. I'm using Google Chrome. [silence]
31:00
Speaker 2
um, did you tap it on the address bar, sir? what's on the address bar right now? is it, like, double d. yes. yes, yes. and you're, um, by the way, sir, um, on the address bar, you can see there, www google.com. and what browser are you using right now, sir?
32:00
Speaker 1
Hold on, let me see if I can change that out of. Right. I understand. I think it's in AI mode and I've got to figure out how to get rid of the AI mode.
33:00
Speaker 2
Because when you open Google Chrome search, there are two fields that you can type. It's either on the search bar or in the address bar. (The address bar is the ones in the top, not the ones on the middle.
33:00
Speaker 1
I'm trying to pick you now how to get it out of AI mode. I'm Well, yes it's back in it's back in AI mode. Yes. I did, but it's still in AI mode,
34:00
Speaker 2
You can just close the browser, sir, then reopen it. So you close the page, and then open again Google Chrome. Or how about this? On the upper right-hand side corner, you can see the three dots. Click on that, and then click on New Incogoo detail.
34:00
Speaker 1
Hold on. No, it's still in AI mode. That's what I'm doing. Run. No, no, it's not connected. You didn't tell me that. What do you want it connected to?
35:00
Speaker 2
Okay, how about when you click on, how about when you open new tab? Yeah, that's okay, sir. When you open a new tab, the one that's on the top, right? And then there's also in the middle. Can you use the one that's in the top? Okay, let's check it first to see if your laptop is connected to the lan system. Param mode. Go ahead and check on the lower right hand side corner. Look for the wireless icon. [silence] [silence] [silence]
35:00
Speaker 1
It was connected to my internet. Well, there's three things that are here. One's a Vail set up VE8. Vail set up D3C. And Vail set up D41. It's not on here. It's a51.
36:00
Speaker 2
Yeah, you should connect it to the parent nodes, sir. Um, can I check at the bottom of your parent, no, sir? What is the name there? [silence]
36:00
Speaker 1
No, not there. blow No. Remember it's already set up. My WiFi name is Worthermanner, that's where I'm already connected there.
37:00
Speaker 2
Um, what is it called? Did you connect to it? Uh-huh. Okay. Uh, and then after that, let's check, what is your IP address? Do you, on your computer, let me see, can you press the Windows key and then letter R? Okay.
38:00
Speaker 1
I don't have a windows key. Oh, hold on a minute. Okay. Right. Okay. And then what will I do? It can't find Mary Charlie Peter Apple o. Charlie. [silence] Okay. I got it. I have a Bluetooth network that's not connected, a VPN that's unplugged. And the Wi-Fi or my I Okay. Okay. Silence [silence] The IPv4 address, 10.155.1.20,, 10.155.1.1.
39:00
Speaker 2
What is the IP address? IP v4 address? Any? Any. Yes? How about IP v4 default gateway? All right close this page sir and then open um Google Chrome again.
41:00
Speaker 1
Okay. That entails. This page. [silence] Sorry. [silence] Kit Kita Banarittat. I heard that Oot Bud by Wyatt. [silence] Dad Mom Bulburly on the [silence] Dad [silence]
42:00
Speaker 2
in Google Chrome, you'll go to the address bar and type in 10.155.1.1. [silence] Okay, is it asking for the router access or access router? [silence] Is it asking for a password?
42:00
Speaker 1
Why am I getting a warning when I try to access my router and browser? That's what it says. In the picture, right? It doesn't click. Part not enhanced, well, Okay, I'm not sure where I'm supposed to be clicking.
43:00
Speaker 2
Okay. Can you click on Advance? Yes. Or how about we have there below that, your option to connect to smarts Wi-Fi? Nothing happens when you click on it. How about double clicks here?
43:00
Speaker 1
Oh, there's no phone. You didn't say that. Wait, wait, are we talking about on my computer? Yeah, no, that's not that's not what's there. Hold on, hold on. I think I have to. Okay, it says pro you'll proceed to 10. You missed a step. You want me to proceed to 10.do.
44:00
Speaker 2
on the picture of the phone? The image of the phone. If you click on advanced, sure, what options do you have? What on the page right now? Yes, sir. On Google Chrome because earlier when we accessing the 10.155.1.1 it prompted you on the browser like the connection isn't private, right?
44:00
Speaker 1
Okay, now there's a picture of a phone. [silence]¿Continue, uh, like this, Linksys Smart Wi-Fi? Okay. And it says sign in. Do you want me to put my password in there? This this is this is the password of the router, right?
45:00
Speaker 2
Everyone click on proceed. Okay. Click on that. Yes, it's either hard to cert, but you didn't since there's an option for continue to smart Wi-Fi, just click on that. Okay. Yes. Yes. Yes. [silence] under connectivity, sorry, sorry. I'm, uh, under troubleshooting that you've each on me. What's good for me resources? Okay, you're on the link to this page. Oh, no, no, no. Below diagnostic tabs. [silence] What master did you use the other day, sir? [silence] So you have the option to reset. Okay, you can click on reset, and it will ask for the recovery key. Just look for the recovery key at the bottom of your parent node. [silence] That's the point.
45:00
Speaker 1
Okay. I'm in there. I'm on the Linguist's page now, yes. [ silence ]
50:00
Speaker 2
[silence] [silence] You're now on the linkage page. Okay. Maybe scroll down. You scroll down and look for
50:00
Speaker 1
uh. Yeah, right. Yeah. The CA, click that. Okay. Hold on, it's waiting. Okay. Wi-Fi settings? On the tablet. Yeah. Yes.
51:00
Speaker 2
um CA do you have that option on at the bottom when you scroll down you have the and uu - user license agreement and the last option uh there is the uh yeah click on uh the A yes and then you click on Wi-Fi settings okay yes when you click on Wi-Fi settings okay you have there your network name and password right okay um uh there's a password
51:00
Speaker 1
Yes. Yes. Yes. Do you want? OK, hold on. OK, hold on. I have to figure out where it is on this computer. I don't have those on here.
52:00
Speaker 2
Okay, and that's on 2.4.5, correct? Can you please do a screen shot on this page, sir? Screen shot. Can you take a screen shot on this page? Just search screen clipper. There we go. So while you're doing the screenshot, can I place you on hold for just two to three minutes? I'm going to check something here, okay? I'll be back. Hello, sir, okay, thank you.
52:00
Speaker 1
Wait wait wait. Say that again? Okay. Thank you. Yeah. [silence]
56:00
Speaker 2
is it okay that the parent node is still the MX 5500 and we're just going on to add the MX 42 as one of the child nodes okay. okay so so um to add the nodes Sir um the new nodes please um um they have enough um um outlets to turn on the three nodes. and they could be on the same location with the parent node. okay so please can we um did you turn on the other
56:00
Speaker 1
Yes, they're, yeah, they're all purple. Okay, hold on a second. Hold on a second, please. It's it's waiting. I click something and it's waiting and I'm trying to hit A.
57:00
Speaker 2
MX42SER. They're all on Okay. Okay. On your same things are on the link just page right now. Just kindly close the Wi-Fi settings. So that you can go back to the main menu. Okay. And then PL. Okay Uh, just for document we could properly document this. Um Can you have the the last four digits of the a serial number of the MR note
57:00
Speaker 1
All right. I can't hear. You said something? Hold on. It says the route. I'm sorry? I am and it's right here beside me. The serial number 1-8-3-8.
58:00
Speaker 2
[silence] [silence] we could identify which [silence] [silence] are you using the [silence] [silence] are you are you using the speaker phone on your phone? Okay. So before we add the node, new node, can I ask what's the last four digits of the serial number? parent node. Just the last four. Yeah, just the last four digits of the serial number.
58:00
Speaker 1
No, I'm here. I haven't. [silence] Yes. [silence] Yes. [silence] Well, it says waiting, so hold on a second. [silence] Okay, I'm on there, but there's nothing on the page. There's some words that say, that say view and change router settings, but there's nothing else on the page. Okay. Yes, it is.
59:00
Speaker 2
It's just, um, can you close this page, sir? Can you close the page? And then can you, um, like, refresh this page? Click on refresh. Is it still loading? [silence]
60:00
Speaker 1
it's saying waiting. Well, well, it's loaded. It's loading now. It's loaded right now. Okay. Yes.
61:00
Speaker 2
Okay, how about this, sir? Can you open another tab? Let's access the page again. But it takes time to load. That should not be the case. All right. Can you click on connectivity? You can under connectivity? Does it disclose a different tab like basic? Topics. Stand Sponsor. Policies. And others, right? Okay. Now let's log into the mobile website because we'll test it in mobile first. Yeah. Yeah. Can you check through mobile? Let's see the behavior of the website in mobile. And you can, yeah, all right. Go run the site in mobile in. Brave browser. In the same phone. Sure, sir. But what's wrong? Is something indicating internet connection issues. That should not happen? Sir, would like to take a? [silence]
61:00
Speaker 1
Yes. Yeah. Does C A yes. Okay. And there's an option. Okay. Okay, I'm a not clicked anything in nothing's happening.
62:00
Speaker 2
after administration, what's an option after administration? or is it admin?Rapid Rapper Rapper. can you click on administrative Rapper Rapid okay, kindly click on uh click on add wireless child node. then do not after you click on add wireless child node, do not click anything. Just observe the light on the child nodes. Now let's just force that. Okay, so okay, so okay, that means it's still in the- they're still booting up, trying to communicate to the parent node.
62:00
Speaker 1
Okay. I'm just surprised how much bigger they are. That's why I asked. Okay. One of them is, one of them is kind of flashing blue.
64:00
Speaker 2
Actually, so they're somewhat, they're just similar, um, specs. [silence] Mm-hmm.
64:00
Speaker 1
The second one is flashing blue. And the third one started flashing blue. Okay, I believe they're solid blue now. Yes.
65:00
Speaker 2
O.K. Mhm O.K. it takes sign actually all right O.K. all of them the three nose O.K. we'll wait for like
65:00
Speaker 1
okay oh okay can I do something to the parent while we wait ok okay and then click okay ok
66:00
Speaker 2
another one minute or two to observe if they stay connected, okay. Yes, sir. By the way, you can click on now on done adding child nodes, please. Can you click on done adding child nodes? Okay. Yes. Then you can check, okay. Once you do that, all the connections it's going to be all fine. Okay. Right, okay. Let's run the suite and see what happens and the suite needs to be run mode. Well, it's a strong connection already, okay. You can pull this one to the right to make an unnecessary selection, okay? Okay. I already added it there. Okay. When you add, you click add, and then it will add a new line to you. Okay. Yeah, as a new connection not as a node. Yeah. Yeah. Okay. I think we can continue now. Right. Okay. Low, active, li, never. And I will use}' See And I will use this Then the settings if you want to. Alright, sir. It's been two minutes already and the light is still blue. Okay, so you may now reconnect the node, sir? Relocate, I mean.
66:00
Speaker 1
okay, now, is there. I think there's somewhere here. I should be able to um check and see. I was changing my guest password because it got it got lost in the last setup. So, uh I'm thinking. Okay. Okay, so somewhere here, it should it should like a device list. Is that going to show me the parent and the child?
68:00
Speaker 2
Okay. you may click on device list steward.
68:00
Speaker 1
Now, it still says, waiting.
69:00
Speaker 2
Okay, we're able to see it now. [silence]
69:00
Speaker 1
I think the device list might be everything in my house that's connected is that right I I was this I was just trying to see if my I guess on the on the Linksys app okay so I'm going to refresh that because on the Linksys app I think this is what I want it it should tell me that there's 5 it should say sign like node I'm looking for it
70:00
Speaker 2
We can also do, say, if it's under, connectivity, no, not under connectivity, but under, standalone, and you go to the report, yes, sir. Whatever device connects to your network, it will show it there. Mhm. The oblivion for nodes, sir.
70:00
Speaker 1
Somehow it says I'm not connected again. But I don't understand that. I'll be ready. Okay, I think I'm good. Right. Right. Right. Okay. [silence]
71:00
Speaker 2
Okay. good. All right. So basically, um we added now the three new nodes. So all you need to do with that, sir, is reconnect it. Um, or relocate it, rather. Relocate it to where do you want to um put the, um, the one that, like it has a low signal. Okay? And then, um if you relocate the nodes, sir, you may, uh, what do we call this one? You may also check the RSSI to make sure the nodes is just within. Um, like just double check. It should be, uh, less, it should be less than, um, you can just see like right now, some of the nodes that you connected here. Okay. Uh, okay. So if I'm getting here, three out of the total items that you have. Okay. The ones that you're able to detect. Okay. Um, all of you guys are getting below 150. All right. So if this one happens, guys, all right. Uh, what you need to do is to just basically disconnect. So just choose which one is, where it is. Yeah. Um, knowledgeable and then just reconnect it. Okay. So, as that, sir, may I, may I still do the move? Okay. So I'm going to move all right now. To start, and then I'm going to move to the others
72:00
Speaker 1
I don't I don't know what the RSI I don't know what the RSI is. I don't know, I I don't know how I check that. Okay, I'm trying to get the nodes up right now, so.
73:00
Speaker 2
66 or 99, negative 69 RSSI. That is the signal strength, sorry, wait, when, um, you can check that on the app. Hold on. Let me uh, you're using an iPhone, right? On the app, sir, you're just going to go to the, to the nodes and then click on the node that, and it will give you the signal strength. It should be um, does not exceed 69, negative 69 dBm. It should be less than, um, .
73:00
Speaker 1
Like, one of them says, uh, minus 20 dBm. Uh, and one's a minus... One's minus 34. One's minus 37. And one... Right. Okay. Right. The other one, the other ones, the older one, it doesn't have a signal strength. Yes.
74:00
Speaker 2
Yeah, that's okay, so that means it's good. We should be less than, does not exceed, yes, because, yes, because they are, yes, because they are near right now, they're negative 30 something because they're near to the parent. Once you relocate that node, sir, you make sure the signal strength doesn't exceed negative 69, so it should be below negative 69. Yes. But it shows online right now. You may try to double check that later on, sir. [silence]
74:00
Speaker 1
But this is the old one. The 55. Yes. It's the old child. No. It gives me a serial number and a model number and a firmware and an IP address, but it says signal strength ... . No. No, it doesn't.
75:00
Speaker 2
Once Relocate the Node, check if it will update. Yes. Um, is that the old child node or the parent node? The one that you opened right now. So, when you open the child, when you open that child, there's no information. Doesn't it shows, um, and it doesn't show which node is connected? That's um & [silence] [silence]
75:00
Speaker 1
Okay. All right. Thank you. No. No, thank you. I don't know. I don't know what the ticket number is. But you haven't given me one. You haven't given me one. Okay. Okay. Okay. Okay. All right.
76:00
Speaker 2
How about this? Um, relocate the three nodes first, and then you refresh, check it, it will, um, update the displays on the other nodes. Hm. You're welcome. So is there anything else, sir? Okay. All right. So, if you do have questions and if you need technical assistance, again, you can always, um, give us a call. Okay? Just provide your ticket number, sir. Okay? So that we can, um, like, pull up your, um, record. Okay? Um, it's like a reference number that you call links is that we can pull up your record. Um, you can use, um, you can use your phone number, sir. We can pull up your record using your phone number or your email address. Yes, ma'am. [silence]
76:00
Speaker 1
And you close in about five minutes, right? You close in about five minutes, right? 11- okay. Okay. Okay, all right. Thank you. Goodbye.
77:00
Speaker 2
I'm sorry sir, um, nowhere, we're open until 11:00 p.m. e, Eastern Time. We already changed our we, we already changed our time from 8:00 a.m. Eastern to 11:00 p.m. You're welcome. So thank you for calling link, sis. This is Carrie, that's, uh, uh, goodbye for now. Goodbye.
77:00