Speaker 1
Hi, sorry, I didn't catch your name. Sorry. What'sHow do you spell it? R-E-S-E-S-H Tress, yeah? Yes, hi Tress, good evening. Um, our internet was, um, we had some issues and, uh, now we have connected the root disconnected the root of given by the provider, but the boosters are not working. Can youDo you think you can help me?
00:00
Speaker 2
Welcome to Linksys support to assure quality service your call may be monitored please remain on the line for assistance. Hi thank you so much for calling Linksys this is Trish. Can I help you? Uh Trish uh T-R-E-S-H. E for Easter S for Sam Yes. Hey what's the model number of the device?
00:00
Speaker 1
Yes. That router is the router is working, but the other boosters, which is a, again, those are model number, model number, one second, please. The model number is MX 2000. Can you give me the serial number? Uh, serial number Yeah, number, uh, sorry. 00012345678. Eh 27013486283450227516. E for echo, 0 27 than 00 156, numeric 0 one five six. Sorry, eh uh, you you You utility warehouse yeah
01:00
Speaker 2
Yeah what's the model number?
01:00
Speaker 1
yes yes sorry how many sorry how many together together Shiva N and the Kumar oh it may be in capital letters my son's name one second yeah yeah i'm pretty no no no no one second please which part I'm trying to explain to you my son is leaving in the car he's the one who set it up can be is it yeah i'm that's what i'm saying my son's name is Nanda Kumar
02:00
Speaker 2
Okay, and how many nodes do you have in total? Yes, how many links device do you have in total? Okay, can I have your full name and your email address, please? Sir, this is for documentation purposes, so I would like to ask for your information, because you're the one I'm talking to. No, this is for documentation purposes only, sir, so you can give me your information.
02:00
Speaker 1
My first name is Shiva. Sorry? S-I-V-A. S-I-V-A. I think. S-I-V-A. Nanda Kumar. No, no. Nanda Kumar, N-A-N-D-A-K-U-M-A-R. Did you. I don't know whether did you give your email Kapil? Capilan NK at gmail.com. CapilanNK, November Kilo at gmail.com.
03:00
Speaker 2
Your first name is? How do you spell that, sir? How do we spell your first name? Okay. Your last name is KUMAR. K U M A R. Okay. How about your email? What was that again? M.K.0@gmail.com. Okay. It's going to be K your street and your
03:00
Speaker 1
P yes then K November Kilo at Gmail dot com. Where am I calling from? I'm calling from my house in London. Sorry, I didn't have any of these issues when I called about two weeks four weeks ago. What is the what? My son is going to the app, shall I ask him to go or do you need his permission for access? [silence]
04:00
Speaker 2
Okay, where are you calling from? Um, I'm uhm, towards what? Okay, what's the light indicator of the main router? What is the light indicator of the main router? Uh, are you the one who uh will troubleshoot, sir?
04:00
Speaker 1
I want to troubleshoot. I just said, my son is, yeah. Do you need him for authorization? No, I, I, I don't need him to authorize me. I'm asking you. Okay. You didn't answer my question. So, okay. The second router. Hello? The second router. I said blue. Yeah. Don't, don't don't don't. Red. Red. Solid red, one of them. Right. Where is it? No, I'm trying to fix, but she's sitting in the middle of. Right.
05:00
Speaker 2
Okay. Well, it's up to you, sir. If you need authorization, just troubleshoot. Okay, then if that's a K. Okay, well, if that's the case, sir, we will proceed with the troubleshooting now. Uhhhh can you tell me what's the light indicator of the device? The main router, sir. Solid blue. How about the other nodes? Are they solid red or blinking red? Okay, can you please move them right next to the main router? Please, please power them on right next to the main node. Okay. So, the one that is - the one that was powered on is blinking red. how about the other one? [silence] Okay, so for now, let us just reset the node that is blinking red. [silence] So, to reset, you have to press and hold the reset button until the light on the top turns off and then back solidly. [silence]
05:00
Speaker 1
Bob: No, it's not there. I don't think this one is working. Sorry, for some reason we can't find the third one. I do apologize. So, we got the, the second one me neither near the router. So, third one I'll have to buy another one. So, yes, you did reset it. Can I? Yes, now flashing proxy. Steel table. Yeah, solid table. Okay. Okay. Sure, I'll do that now. I think that should do it.
09:00
Speaker 2
okay job, already reset. okay, what's the next indicator now? solid, solid purple. Okay, if that the case on the parent node, you know, we will add it using the five press method. On the parent node, you press the reset button five times within five seconds. It's gonna be like this. Press release one press, release two press, release three press, release four and press, release five. [silence]
10:00
Speaker 1
Press reset one, press reset two, press reset three, press reset four, press reset five. Okay. It's now like it's like a light pink, light purple. I'm flashing. The main node, the main router. And now it's blue, solid blue. Uh, it's flashing purple. And now it's red. Yeah, flashing red. Say that again. Okay, sure. Stop here. Let me repeat
11:00
Speaker 2
Okay, what signal indictor now? Which one did you press five times? How about it after note? you wait for that to. To flashing red. Ok, just wait for that to turn solid clear. Just wait for the node to turn so the group.
11:00
Speaker 1
Okay, now that's gone solid blue. Hello? Hello? Say that again. Sorry? No, it's gone to red now, solid red. Yeah, solid red. Yes, it is. Yeah, still solid red. I do. Yeah, it's open. [silence]
12:00
Speaker 2
okay, just uh continue to observe if it's gonna stay solid blue, just continue to observe if it's gonna stay solid blue. Is it staying solid red now? [silence] Okay. [silence] Um do you have a links app? Can you open a links app?
12:00
Speaker 1
to router and child node one. No. Uh, it is saying it's. No, it's not. it's it's No, it's like plugged into the router with uh, ethernet. It's plugged. No, it's through an extension, an extension, and a power strip. Yeah.
13:00
Speaker 2
It is a child node planned shows online. Okay, what's the, where is the node connected? Is it directly to a wall outlet or in a power strip? What is, and the child node is wired directly to the parent.
13:00
Speaker 1
It's connected to the, ethernet port. ...me, re. oh, oh. ...on the uniform, well, it's blinking right now now it's solid blue, yeah wait let me do that reset thing now again it's still red solid red
14:00
Speaker 2
so which port on the parent node did you connect the child node okay and on the child note where is it connected is it on the internet port or would you I mean did you have this node where directly when it is configured [silence] it's not really necessary sir what's indicating the child to now
14:00
Speaker 1
I'm still a solid. Right? Yeah. Everything's everything's plugged in. Got it. Thank you. And it's on. It gone black. Okay, now it's blue again, dog clue. Yes, it's connected to the to the internet. The internet pool is connected to the internet pool of the chart mode. It's now going Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps.
15:00
Speaker 2
okay, let's try to reset the node again. Okay. Press and hold the reset button again until the light turns blue. Okay. So the ethernet cable is now connected to the internet port of the child node. [silence] Okay,
15:00
Speaker 1
if the child notes plugged into a extension no oh I need to plug it directly into all out there okay so I'm plugging it yeah I get two units yeah but it's the plug long enough to function no we've slow yeah one second let me I'll be talking five things yeah so there.
16:00
Speaker 2
Okay, and. Okay, it's rebooting. Can you connect the child node directly the child node directly to a wall outlet? Yes. Connect it directly to a wall outlet, not on an extension. Yes. [silence]
16:00
Speaker 1
just moving it yeah watch this one uploads and then I can do the next one okay okay we've plugged it into a wall outlet now and it's flashing blue It's still flashing blue. It's still flashing blue. You like we're the other one of wait? Still flashing blue. Now it's purple solid purple. Yeah. Yeah. Yeah, I've done that.
17:00
Speaker 2
Okay, what's the indicator now? [silence] Okay, what select indicator now? [silence] Okay, now open the link is up. [silence] Okay. [silence] On the up, click on the.
18:00
Speaker 1
Yeah. And then it says set up a new product? So I did this before. And then when I unplugged, yeah, sorry, yeah. It's looking for the child node now. But I've done this before, a few hours ago. And then when I unplugged it and moved it to another spot in the house, it just completely, it wouldn't connect at all. Even though my phone was connected to the internet in the same spot, the node wouldn't connect at all. So it's looking for the child note.
19:00
Speaker 2
Yes. Okay, what's the okay, let's try it again.
19:00
Speaker 1
Hi. how many be asked. So that you don't spend more time on this. How are you, friends? Okay, so that anybody, I'm struggling. Okay, the phone is saying adding the child node and the node is flashing, purple.
20:00
Speaker 2
okay? select indicator of the note ok if you're going to relocate the node tree.
23:00
Speaker 1
Okay, now it's some of the. [silence] So, I'll unplug yet, pick it out uh huh it's plugged into a wall outlet and it's just uh a dark blue so it's just booting up I think how far uh it's upstairs um it's about 50 60 something I'm sorry about 10 maybe 12 meters. Sure, sure. Yeah. Oh, just 30 feet. Yeah, it's not connecting. It's blin blin red. So should I unplug it and move it somewhere else? Okay, sure. Sure.
24:00
Speaker 2
well if that's the case sir um that's just giving before uh if this will not connect sir i would suggest to move it where it is closer like like just thirty feet sir just give it to feet three to five minutes sir enough time to boot up
26:00
Speaker 1
So, it went from blinking red to blue, but now it's solid red.
28:00
Speaker 2
Okay, let's give it more time. Maybe it's gonna turn back solid blue later. [silence]
28:00
Speaker 1
Yeah, it is Yeah, sure I'll just move it to the next room over Yeah. Yeah, bladder. It's it's probably only three meters [silence]
29:00
Speaker 2
Okay, is it saying solid red? Okay, can you try to move it closer, sir, cause maybe it's just too far. So, make- just make sure, sir, that it's just approximately um, eight to nine, um, I mean, 8 to 9 meters.
29:00
Speaker 1
No, it's blinking red now. Hmm. [silence] Yes, it is.
31:00
Speaker 2
Usually that's part of the boot process, so let us just give it time. Is it still flashing red? [ silence ]
31:00
Speaker 1
No, it's gone solid blue and solid red. Don't connect it with the other, just move it. Yeah? Okay,
32:00
Speaker 2
did it, [silence] did it turn solid blue or did it directly turn solid red? [silence] how about [silence] you move it back near the parent node [silence] so like uh lots of moving it close [silence]
32:00
Speaker 1
Okay, so it's in the same route in the same room, just not connected via we'll see you in the. Do you need to go? Yeah. It's just setting up. It's still blinking blue. [silence] Now it's blinking red. And still blinking red now it's gone to solid blue. Now it's gone to solid red. And still blinking red. Yes it is. Okay. Yeah. I've got. Yeah. I've got the other child node as well. I'll turn the other one on. So we can try and reconfigure both of them at the same time. Does that work?
33:00
Speaker 2
Yeah. Yeah, let's just try to give it a minute. Uh. Is it saying solid red? Okay. Um, alright. Let's try to reboot the parent node first, sir. And then we will try to reset and reconfigure the child node once again. So, reboot the parent node first and unplug and replug, yeah? Yeah.
36:00
Speaker 1
yeah, okay. so how do you want me to reboot the parent node? or just turn it off and turn it on again? yeah. uh, yeah, when something's... so i connect them by the ethernet cable. so i'll turn it off. the, the, do you want me to turn the child node off or leave that on still? yes. okay. they're both on. now the parent node is off. i'll turn it back on again. [silence]
37:00
Speaker 2
Yes, and move the child nodes right next to the parents? No, sir, no. Move it right next to the parent nodes. Tower, get them on. [silence]
37:00
Speaker 1
[silence] So the child mode is solid blue and the parent is blinking blue. OK, the parent is solid blue and the node is blinking red. Both of them, yeah. OK, so the... OK.
38:00
Speaker 2
and erase them. Okay, let's reset them. Press and hold the raise the button Zipper.
39:00
Speaker 1
Thank you. Okay, one's done, just in the other one. Okay. So both have been reset. I'm just waiting for them to boot on. But they're not, not connected to the main router via Ethernet. They're just hoping to connect wirelessly. That's correct, yes? Yes. And the light went off and now they're flashing blue.
40:00
Speaker 2
Okay, but you did press the reset button, right? You reset them.
40:00
Speaker 1
One is power pull. The other one is still blinking blue. Yeah. And go to network administration, you said? Yeah. Yeah. And then? An then. Okay, do both notes attended blue, but he has gone on. purple sorry. So what do you want me to do in the network? administration. Yeah.
42:00
Speaker 2
Okay, what's select indicator now? Okay, well, waiting for the node to fully boot up. Can you please open the link app and go to network administration? Yeah. Do the same under network administration, click on the main network, main node. Yeah, the node. And then tell me, sir, what's the firmware?
42:00
Speaker 1
uh one point one .7.2 one zero four six nine uh they're both purple solid purple yeah yeah sure okay I node to Linksys yeah that's the one okay now I was looking for the nodes uh [silence]
43:00
Speaker 2
version of the node. Okay. All right. Now, select indicate of the two notes. Purple, all solid. Now, click the menu button a. and then I set up a new product.
43:00
Speaker 1
So one of them is flashing purple. The other one is solid purple. And the phone is saying, adding your child's notes. [silence]
45:00
Speaker 1
Yeah, still adding the nodes. Yeah.
46:00
Speaker 2
Okay, let's just give it time. [silence]
46:00
Speaker 1
Okay. One node is blue. I think it's going to try and add the other node now. Yeah, it's now adding the other other other node. The other node is flashing purple. One node is still blue, one node is still flashing purple. I think it's just pairing. Okay, both nodes are solid blue. Um, but the fun of adding your child nodes. So we're still doing some setup, I guess.
48:00
Speaker 2
Okay, what does it say on the update? Okay, let's just wait for the update to finish. [silence] Okay, what does it say on the app? Okay, let's just wait for the app to finish.
51:00
Speaker 1
Okay, so now it's saying your network, I got router, and child node one, child node two. Okay.
52:00
Speaker 2
Okay. All right. That's great. If we're now sure, let us not relocate the nodes yet. Let us just, just give
52:00
Speaker 1
Sure. Okay. Sure, what's the ticket number? Yeah, I'm ready. Lima Tango Sugar, yeah? 0 0 1 8 3 4 6 3 4 6. Just to confirm, it's Lima Tango Sugar 0 0 1 3 4 6. Yeah, okay. 1 2 at the end. Okay. Perfect. Thank you.
53:00
Speaker 2
If it's gonna stay solid blue, then you can relocate it. If it will not, then just give us a call back. I'll just leave you a ticket number. Okay? Okay. Okay. You know what will you do is if it's going to stay solid blue, then you can relocate it. If it will not, then just give us a call back. I'll just leave you a ticket number. Sir, okay? Okay. Whenever you're ready, sir, let me let me know so I can dictate it to you. Okay. All right. So that's going to be, that's going to be L C S. L C S001. Okay. 4. Okay. 3, 4, 6. Uh, no, 3, 4, 6. Mhm. Mhm. Mhm. Yes, and then one two.
53:00
Speaker 1
Thank you so much. Yeah. Thank you. You, too. Thank you. Thank you. Take care.
54:00
Speaker 2
All right. Okay. You're welcome, Sarah. And thank you so much for your time. I hope you have a wonderful day. Take care and stay safe. Okay. Bye-bye.
54:00