Speaker 1
Well, I'm in the link sys app and I just want to know how I can change the IP address for my internet in here. I'm I'm not finding it and I just need your help.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
Um, I'm already on the app. And I got new internet today from a different provider, and I need to change my uh address that's going out. So, when I click here, and I click internet settings, it says static IP 192.168.2.200, and the default gateway is wrong and I don't know how to change it. It's not letting me change it when I go into it. Yes, that's what I wanna change is the um IP, the IPv4, the IPv4 address I need to change and I need to change the default gateway. And it won't fp.
01:00
Speaker 2
okay so you are already on the uh-huh app uh-huh um huh um huh okay okay um oh okay so tou want to also change the default uh gateways ip address uh okay
01:00
Speaker 1
You want me to change it? Okay. Thank you. [silence] Yeah, let me go to photos really quick and I can tell you what it is. Model number. Here's the serial number.
02:00
Speaker 2
Hello, sir. Can I please have the model number and the serial number of your Linksys router? Okay, thank you so much. Uh-huh.
03:00
Speaker 1
M as in Mike, 29A, as in alpha zero zero seven. [silence] the model number is an MR7350. [silence] Okay. Thank you. [silence] 29 [silence] alpha. [silence] zero seven, eight, nine two. [silence] Okay. [silence] Thank you. Stop right there. [silence] I'm going to [silence]
04:00
Speaker 2
I'm so sorry, sir. Um, the line actually was actually cutting in and out earlier. The only thing that I captured is the 3 3 C for Charlie and then 1 0 M. Okay. Thank you so much. Let me just go ahead and look for um,informations here. Just give me one second. And by the way, sir. Is this your first time calling links to support?
04:00
Speaker 1
[KEEP_UNCERTAIN] Call them in the past. I can't remember what it was for. I mean, I've had Linksys routers for years and years and years Phillip Dimaggio, how many Linksys routers do I have? I don't know three, four. I don't know three, maybe. I don't know. Why? Yeah, you may see us.
05:00
Speaker 2
uhmm hmm uhmm oh okay uh let me just go ahead and see ok sir can I please have uh your first name and your last name let me just go ahead and and create the record for this are uh uhmm okay thank you so much okay so for you two um by the way sir how many links routers do you have in total I'm sorry yeah oh okay uh I'm so sorry so okay uh
05:00
Speaker 1
I am on the app yes Oppernow yes let me go there I've got that yes you want me to tap on what advanced settings yes I'm there I've done that I'm there oh wow okay well I want to change my I need to change my internet to where my uh what what do they call that the um hold on my dns settings
06:00
Speaker 2
You are already on the app, correct? Okay. now you just tap on the three bars from the upper left hand corners. okay tap on advance settings. Advanced settings. Yes, that's the one. And then, look for local network settings. Okay. okay. Yes, so that is where you can change the IP a. address or.
06:00
Speaker 1
my default gateway. I need to change my default gateway. How do I do that? [silence] Yes. Thank you.
07:00
Speaker 2
[silence] the [silence] uh, one moment, sir. Mmhm.
07:00
Speaker 1
Okay, I have a web, browser. And so let me log in to that router. There we go. And I am on that. And in the web browser, what do you want me to type? 192.168.1.1. [silence]
08:00
Speaker 2
Okay, um, so for this one, um, so Philip, so that we can go ahead and change the default gateway IP address, uh, of your links is router, you actually, I mean, we need to go ahead and open a web browser and access the router settings from there. Mhm, typing the 192 168.1.1 I was going to type
08:00
Speaker 1
Okay, I can't do 1.1 because that's not what it is. So let all of you, what it is. It is 1.2.1. I changed it a long time ago that I've got new internet and I need to change it back. So I'm going to type in what you say and we'll see what happens, okay? So let's see here. 1.1. 1.1. Unable to connect. Let me see what my address is. There's a way to check it, is there not? Here it is. It is address 2.200. So let's go to that. [silence]
09:00
Speaker 2
Over there. Yes. Over there. They are going to wire. Okay. It seems like you have already changed that, sir. That's. That's. All going to be the router's IP address going to be moving forward. Oh, okay. Okay. Okay. Okay. Uh-huh. [silence]
09:00
Speaker 1
Um 2.200. Okay. and let's see here. uh advance proceed anyway. There we go! Alright! I'm there. Okay, ahm continue to Linksys Smart WiFi, correct? Okay. I am. Uh,yes, it says access router, password. So it need... I I think I did it today, so let me try it. nope, that didn't work. So do you want me to do the password on the back of the machine? OK, so recovery key or, uh, is that? Oh, a password. OK, let me find that. DYBX. OK, ah, zero. JB. JB. Nope, that didn't work either. Press, "reset password." OK. OK, so it says, "recovery key." All right, I got seven, seven, and 24. All right, submit.
10:00
Speaker 2
Ah, yes, you can try it!, um, the right password itself, uh, huh, okay, yeah, tap on the reset password, sir, after you tap the reset password for the router password, it will ask for a recovery key, so use the one that you can find under or at the bottom of the router, um, hmm, [silence]
11:00
Speaker 1
okay let me do this here AT&T okay so I'm in there all right so where do you want me to go to [ silence ]
12:00
Speaker 2
Now if it's only if it's already asking you to create a new one, sir. Just to give you a heads up it will not allow you to use the same character. Like the same letter, the same special character and the same number. Okay? And who is Okay. Uh uh by the way sir who is your new new internet service provider? Okay. Thank you so much. Okay so since you are already there, uh just give me one second. [silence]
12:00
Speaker 1
Internet? Yes. Okay. Let me see. All right. I'm on internet settings. So, you want me to go to local network? Okay. Okay. Let me do this. Okay. Well, I changed the type of internet connection and I got that done. So, we're gonna need to log in again. 192.168.88.8. on the router. and
13:00
Speaker 2
Okay. Sir, please go to the, go to connectivity. Okay, and then, look for local network. That's the third tab. Um hm. D,a., m,, And then, you can see their, go to the third one, sir, the, yes, and then, you will see their, the router details. Um hm. And then, okay, you can see their IP address that you set up before. Click on the the word edit so that you can customize it again. Um hm.
13:00
Speaker 1
okay now I'm in there so I changed that successfully we got that changed uh and then put in my password okay sign in there all right connected uh we got that connection local netConnNet. so uh my local network seems to be fine and uh let's see if I've got internet now let's see here I am connected to that let me make sure I'm connected to it uh router not found you're not connected uh wait a second there we go we got that All right, it says I'm connected. Let me go on and see if I can use the internet. All right. So, I can... okay. So, let me go in here and see now if I update this, if that'll work. Yeah, it was set up on a uh on a different different subnet mask. Now it's set up on the same one. So that's all done. So now what I need to do is come over here and we'll see if this works. Kinda crazy, man, but it's awesome trying to get all this stuff done. After changing AT&T, our TV stopped working and all the home automation stuff stopped working. So let's go in here, go down to settings and see if this is correct. Settings. Yes, sir.
14:00
Speaker 2
Okay. Could you send escalator? You know that? Wireless. Yeah. And by the way, sir, how long do you say our
15:00
Speaker 1
Okay, so that is wrong. Uh-w-w-l ullen, well I like them. Why? Is that bad? To be honest with you, I don't know. Put in there whatever you want because I always buy Linksys routers and I don't know how long I've had this. Uh it might have been since I got this television. I I have no idea. So let's see if this pulls correctly here and we're going to see if this baby works. We're going to find out real fast. All right, we got that. We got this. Let's go here and go down to settings and see if it pulled the new IP addresses. Go down to network and let's see here. There we go. Got the right address. Let's see if it works and if it works, man, we're going to [silence]
16:00
Speaker 2
can you say like how do you have this router? no, I was just actually asking cause I need to input some information about the warranty start date of this router so that's why I'm asking like how? oh, okay. here sorry. A little
16:00
Speaker 1
Good. Let's see here. Let's see. We're going to know this. Let's see. We got that. And let's see here. Okay. Let's just see if this works. And it does. Okay. I've never watched that before. So it worked perfect. Awesome. So thank you, my friend. You really helped me out a lot and I appreciate it very, very much. So that
17:00
Speaker 2
can I use okay okay oh so yeah yes you EH you too as well Sir Philip and also uh oh by the way I just also really want to give you a heads up uh regarding with the router that you currently have right now so uh this route is already out of warranty Sir okay oh uh I was only able to help you regarding by changing uh your IP address but regarding with some other more or or more other advanced troubleshooting
17:00
Speaker 1
All right. I hope you have a great day. Bye-bye. Bye-bye.
18:00
Speaker 2
It will not be a uh free anymore uh since uh but of course there will be some options that you can still uh you know uh choose from that one if you need us uh if you need help from us okay just give us a call all right thank you you too have a good one
18:00