V2 Rubric Detail — dda8be9c-64da-11f1-8…

the static IP, but I already had that IP. So they were very long-winded about what was wrong or not right. And we ended up getting this fixed, fixed, fixed, but under the condition that I sent a static IP, e mail. So I did that. There's the value C type problem going on here. And this bit, with the firmware update there, I didn't take just yet because I haven't had the time to wait that 1.5 h they say. But then that's the same setup 1 that's supposed to resolve this. Also, my local hardware store didn't leave that long ago and I just got back for that and I'm still having problems today. And it solves it for a while, but it acts like it gets resolved. But I'm active on the moon and it still gets disconnected, actually many times, like I keep logging in, and then I stay logged in for a while, but my Wi-Fi still doesn't work, but my connection is alright. And all this comes together, I kind of like that it was fine once back again, but it's not working now. And it says that I have a weak signal most of the time, and actually right now I'm connected to ethernet and it probably would be better to set up static IP on this. And basically, I need to get a guaranteed connection here and stable internet because I have a lot of important online tasks. So, um, this is the current situation.

Extra for that? Well, no. Part of the business, um, connection I have includes a static IP. So I have now all the numbers, and since not having it, um, set up with a static IP, it's not been very reliable. And I suspect that's part of the problem. Um, because prior to that, uh, with my previous two lots of linksys, it's been, uh, pretty good overall. So, is there any way of setting up, um, my linksys so that it recognizes that it's on a static IP? I mean, I have the the numbers and everything. I've got the static address, the gateway thing, the subnet and the DNS, uh, primary and secondary numbers. So I've got five sets of numbers, I think here. Yeah, of course.

Yes, Francois Leo James. Yeah. Yeah. Yeah, I have five names, but that's, yeah. First and last there. Yeah. Anything else? Yeah. I'm not sure what it is. Hang on. Let me just find the nearest one. I've put it up here, a little higher in the room. Let me just find something to stand on so I can grab it. And, yeah, I mean it's, it's, it's basically the, the Wi-Fi six one, um, one, um, one that, but let me just, I'm just grabbing it now. So the serial number is, um, got a small,

They've been acting strangely, but I partly that is is that I believe that my internet provider. In fact, they're gonna send a technician to check that my router is okay next week. But overall, yes, it's been working but it hasn't been working as well since this was set up not with a static IP. And they say, when we were setting it up, which for some reasons, a lot of most difficult links that I've had to set up. So, uh, it I had to have quite a lot of help from you a lot anyhow it eventually sorted. Um, but, um, yeah, they said, Oh, you need the these num these five groups of numbers to be able to set it up with a static IP and as I say, stupidly, the person I spoke to from my internet provider,

um said oh you've got to pay extra for that and it's like no and then the person i've just spoken to asking if i could check the uh what's been happening with the router anyhow um said no no you you are on a static and uh he gave me the dns numbers, et cetera, et cetera. so i have all the information that i didn't that this person wouldn't give me um so that we could set it up because because i'm sure in the past my my two last sets of were set up with a static IP since I've I've had a business um uh yeah uh uh Virgin Media business rather than Virgin Media. And uh it's been a lot more reliable, which I was which was one of the reasons moving to business from Virgin Media, plus the support is way better from uh for business rather than for domestic. So but uh yeah, so he gave me all these. uh he gave me that secondary IP stress, the gateway, but the sub, sub, sub, sub and then DNS, whatever it's called, uh, primary DNS and, and secondary DNS numbers. So, I don't know whether we can work together and put those in so that, yeah, cuz I'm sure it'll make it more reliable because it's been erratic, and what I've been doing to try and make it run a bit better cuz I have a lot of smart devices in my home, and I, what I've been doing is running the channel finder. But, you know, nearly every, yeah, nearly every time I reboot the thing, it's not, not, not working quite right, uh, some of the smart devices are not, you know, updating when I look at them in Apple Home or something. And then when I run channel finder, normally it's sorted it out. But, yeah, I'm sure if it was on yeah, set up as a static, um, most of that would be, uh, not be happening. I don't know. Well, is it? No. That was the thing when when we were setting up, there was a tremendous problem setting it up. And then the the technician I spoke to, which I'm sure if you looked in the notes of previous conversations, they said, we need these uh some information so that we can put it in to the um you your your yeah, basically online whatever it is, so that it'll it'll accept the the static IP. But as I when I phoned up my ISP, they thought I I I didn't have one. And they were going, well, you can have a dual static thing or something some odd oddity. And it's like, no, I mean I've I've had static before and anyhow, they wouldn't give me the numbers. They said, well, you don't have any. And uh just the person I just spoke to said, no, they got it

because he looked at the they looked at the notes from the previous conversation and this person had misunderstood me for some reason so to know we're not on a static or if we are if it is it was just tremendous amount of help yeah Go on yeah now it right

I mean, yeah, I mean, it's, I don't know how long it is now that I've had it, three or four months or whatever, yeah, it's working, but as far as I know, from the last real conversation I had with support from you, that, um, I said, well, have you got these subnet numbers, you know, DNS numbers, et cetera, et cetera, and the person from the, uh, my ISP didn't give them to me. So then we couldn't set it up properly. Uh, so I, I, I don't, so now I'm not sure. You're you're you're you're confusing me. I I got the impression that it wasn't set up for static IP, um, even though I get one from my ISP. I mean, correct me if I'm wrong. I mean, I don't know, but if, if, if I'm not wrong, I've got the it's got the information here. So, today, the the IP static, the the the address. [KEEP_UNCERTAIN] Yes, I have those now. But as I said previously, when I was last spoken to you and you said, Oh, you need this and it's like, Oh, you've got to pay extra. It's a, why? And then, what's the advantage? Oh, you know, who's going on about multiple static and it's like, no, I don't need a multiple Static. But yeah, he didn't give me the information, but I have that information now. I mean, maybe putting it in if it's Absolutely. Absolutely. Because it was way better. Now, since I've had this new system, it's been disappointing. Let's put it that way. Let's just put it that way. I can open it. Yeah. [silence]

just one second. Okay, I've I'm open on my iPad, so I can speak to you and it's easier to do that on the iPad. Yeah. So I've got it open. So do I need to go on the three lines in the top left? and does that Yep. Yep, I've done that. Right, let me see where that is. Devices safe browser. There's nothing saying router settings. There's something saying, uh, network administration. Would that be it? Or I mean, to read them through at the top of the list. There's devices, safe browsing, family safe and everything else. There's network administration. It would suggest connecting routers here underneath it seems. Um, no other way? Um, no. [silence] [silence]

time, Wi-Fi settings, guest network, speed check, priority, network admin, advanced settings, is that in there or linkse store and set up a new product, so which one of those do I need to press? Is it advanced setting? What? I mean, I don't. I don't know. Advanced setting doesn't seem to do anything. Hang on. Yeah, it's not doing it. Hang on, let me put you on speaker. 'cause maybe it's not doing it on, just put, speaker. Yeah, it's not, nothing's happening, but sometimes, Yeah, I got you, but it's let's just close the app and try again. Because let me just try again.

let me just uh, you can't set it. Nothing's happening there. Okay, well let me just do it on the phone then because for some reason it's not responding on on the uh, things, see, okay. Ah, now, it wants root to password on this one because I was having problems before. Right, okay. I just need to find that. I hate this. I mean, it's great when it's running. Um, I'm trying to be as root to password as I uh, think it's that one. Let's try that. May or may not be. Okay, it's come up on my phone now, which is on the thing Sir. So under, so, uh, advanced settings, yeah. Okay. So now, but I've opened advanced settings. So, uh, which one did you say? Internet settings. Uh. Yeah. Yep. I've got automatic configuration. I've got automatic IPv6 or. Okay. Yep. Yep. Ah, static. Yep. Yep. Right. Let's try.

Let's try. Six, two. three, seven. Okay, subnet mask. Okay, that one is. 255.255.255.248. Okay, default gateway? Um six, seven.

Okay Yeah, I don't know what the default gateway is. Is that the same as the subnet one? Because that I don't seem to have. I've got DNS primary and secondary. Yeah, I mean, I've got two different DNS ones. Uh, I've got one with a four in it and one with an eight in it, which is the secondary one. But the default gateway, do I need to, again, phone them to get that? It says gateway, ah, it says gateway is the same, okay. So that's the same as the static IP. I think that's the one. Couldn't read my writing, so let me try and put that in.

Right. And then DNS one. So DNS is the primary one, I'll take it. Yeah. One, five, four. Point one, six, eight. Point four. Point one, two, three. Okay. Let's try saving. Okay. It seems to have not rejected it. So far it's good. Saving changes.

[KEEP_UNCERTAIN] Oh, If they have. okay, well, I think, right, make, and that's two, one, six, seven, three, seven. I think, I think I might have to read, I mean, I, I get the idea, but I think the default gateway may be the number I'm misunderstood. I mean, I've got this IP thing is this, and then they've, sorry, I've got it written down. Go on. Yep. Okay. Yeah. Okay, well, I'll do that. I mean, yeah, I think I can manage. Yep. [silence]

Brilliant. I think so, I hope so. Brilliant. Okay. Thank you very much. Thank you. Thanks a lot. you always helpful, so that's great. Thank you. Thanks. Bye bye then. Thank you. Thanks bye bye then. Bye bye then.