Speaker 1
Yeah, I bought a Linksys extender, the RE6300, and I'm trying to get it hooked up to my uh uh home internet thing, uh router, but uh I'm having trouble [silence] with it.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. I thank you for calling Linksys. My name is Josh. How may I assist you today? [silence]
00:00
Speaker 1
Okay. So, it says, what brand is it? Here we go. So, 7X-1-1. I think it's, zero, a. A zero, 6187. Okay, I think that's right check that.
01:00
Speaker 2
Got this one, sir, I got this one and I do apologize for the inconvenience so before we proceed, may I have the serial number of this range extender? [silence] All right. thanks so much for that one, sir. So let me verify again the serial number. So the serial number is 17X for Xray, 1-1-P for Paul, 0A for alpha, A for alpha, 06187. Is that correct?
01:00
Speaker 1
Ben Climer. B as in boy, Climer, C-L-Y-M-E-R, the number one @ W-O-H dot RR dot com. Uh, Spectrum. Yeah. Well, I'm plugged in to read that at serial, uh. Yeah.
02:00
Speaker 2
Thank you so much for confirming. And may I also have your first name and last name? Thank you so much for that one. And what about your email address? Mm-hm. Mm-hm. and last thing, who's your internet service provider? canvas. Uh-huh. thank you so much for those information. And going back to the issue, what's the light on the range extender right now? Oh, ah yeah, you may replug the serial number, sorry the range. [silence]
02:00
Speaker 1
Yeah, I did, I did. I had it unplugged and you said, asked me that. It's, uh, blinking that yellowish green, I guess, yellow or yellow. It's blinking, blinking yellow. Yes, I just got it, got in the mail last night. I got it off Amazon. It's a, Link, Link store. It's a, uh, what they call it, a, uh, remodel or, uh, refurbished. Yes, refurbished they called it. I got it off the Link. Oh, go ahead. Yeah, it should be. Yeah.
03:00
Speaker 2
[silence] Uh huh. Thank you so much for that one. And just to confirm, did you just purchase this device: [silence] Uh huh. And may I know where did you purchase this range extender, sir? [silence] repeat or something like that. [silence] Uh huh. And I assume you still have, I'm sorry, sir. So just to verify, you still have the copy of the receipt or like invoice receipt for this one, correct? All right. So yeah, for this one, in order for me to like validate or like edit the hardware warranty.
03:00
Speaker 1
yeah. Oh, probably 40 feet. [silence] All right, it's blinking green again. You want it to keep blinking or we're just giving it time to. Oh, that real small thing there or the big button. There's a big er, there's a bigger button or there's a smaller reset. The reset is the one you got the tiny hole, okay. I had to get a paper had to get a paperclip or something to go in there. I don't know what what they.
04:00
Speaker 2
All right, thank you so much for that. So, let's observe its light for 30 seconds or a minute, okay? Yeah. After 30 seconds, if the light on the range extender is still blinking green or amber, uh kindly grab uh a pointed object and then press and hold the reset button for 30 seconds. Yes, sir. The tiny uh the tiny hole. Yes, sir. That's correct. Yes, yes, sir. Sir. The pair after the numbers, please. Thank you that three-minute.
05:00
Speaker 1
Okay. Wow, it's plugged in right? Push that in. Can you tell? Okay. I'm in there right now holding it. Still blinking green.
06:00
Speaker 2
Yes, sir. That's correct. Kindly. As long as you feel like you pressed the reset button, rest assured that I'm going to let you know once the 30 minutes is times up, okay? Because I have a timer here on my end. All right. got that? Answer.
06:00
Speaker 1
Okay. All right. Bone. Bone. Bone. Yes. Yup. No, it says Linx assist. Link assist.
07:00
Speaker 2
Ah, hello sir. You may now release the reset button. Uh-huh. And do you have, uh, thank you so much for that one. And do you have a computer or a phone that we can use to configure this range extender, phone? All right. So on your, mm-hmm, so, on your phone, kindly go to its Wi-Fi, or Wi-Fi settings. And then check if it can detect the default name of their extender, which is linksys, extender, setup, eight, nine. All right, kindly connect your phone to that network. So, once the phone is connected, kindly open a browser, and, in the address bar, type 192.168.1.1, and then press enter.
07:00
Speaker 1
༼8dn extender setup, no internet connection
08:00
Speaker 2
Ah that's fine, sir, and that's normal since the walls extender hasn't been configured yet, so yeah, just connect your phone to that network, Oh, just select or choose that network, sir, your phone should be able to connect the network even though it does not have it. Hmm. All right, so on your phone, kindly open a browser, like Chrome. And once you're on a browser, kindly type in like n.
08:00
Speaker 1
192. Okay, one night. 192.168.1.1. Okay. Welcome to the 6300 extender with setup. Uh, it's got that I accept on. All right. So, Yep. Start. Start setup. Extend your without using any cables. Okay, next, I'm going to do a wireless range extender. So next, looking for networks. Okay, I've got my network here. At that, enter password. Connecting to network. It says Okay. Okay. Okay. Okay. [silence] okay, your extended wireless network, uh, ex. T is added to your network name to differentiate your okay, that's got that. So hit next. Okay, then it comes up, it says, it comes too close to your router. Routers, up. Wi-Fi signal is very strong. You will get better range if you put some space between the router and range extender. Let's find the right spot between. Okay. Yep. Okay, secure your range extender. Oh, we have a pass word. Do I need to change my pass word?
09:00
Speaker 2
Yeah, amazing. So, uh-huh. So yeah, that's correct, sir. Absolutely. And are you or? Mhm. So, yeah. on that screen, just press connect anyway. Mhm. Yeah, yeah. Yes, sir. So just see. Yes, sir. So this sets your expectation.
11:00
Speaker 1
Confirm it. Wait now, yeah, I'm, I'm, oh, okay, okay. No, go ahead. Okay register your product. Is that where I'm at now? Register your product. [silence]
12:00
Speaker 2
pass and just press just press next thank you so much and just let me know once you are sorry sorry sorry so just let me know sir once you are you on the product registration screen because on that screen you just need to press next
12:00
Speaker 1
I'll skip that email address. I can skip that. That was you said. OK your extender is set up. and still blinking. Mm-hmm.
13:00
Speaker 2
Yeah, on that screen just press skip and then we should be redirected to a page that says your router, sorry, your extender is set up. Yep, sir. You can skip that one. Yes, sir. That's brilliant. Sir, rest assured that we have successfully set up the range extender. And can you tell me if the light on the range extender is already showing solid green or amber? Blinking. All right. Let's observe, let's observed light for one to 20 minutes.
13:00
Speaker 1
Still blinking, The are it went solid, Green or, yeah, solid Green, it's not blinking anymore. Mhm, okay, but my password and, it wants my password for this ex the tender
14:00
Speaker 2
Got that one, sir. That's excellent, sir. So yeah, let's check if the network of the range extender is already online or has an internet connection. So on your phone, again, kindly go to its Wi-Fi or Wi-Fi settings and connect to your main network_ext and connect to the network, which is your main network_ET. Yeah, the password should be the same as that of your main network or your telephone connection. [silence] So what's "main network"?
14:00
Speaker 1
Oh, it's not the one I just put in the administrator one I made. But. But, make make. Okay, so I need the one same was put. On the router. See, it says i'm on the extender. See if i can get, okay, looks like i'm, I am back on the Internet. So, um, so now can. I move move.
15:00
Speaker 2
Ah, yes, sir. Yes, sir. That's for the - Yes, sir. That's, that's not the correct, password because that password is for the log in password. That's correct.
15:00
Speaker 1
I'm right beside the router now and I unplug it. all, uh, it should work because I have this this is the same model I had for the last three years out here and and that's why I bought the same one. it, it's still blinking. I just put it out here where I had it before. it might take a minute or so to go solid.
16:00
Speaker 2
yes sir, rest assured, uh, yes sir, yes sir, yes sir, rest assured that you can now unplug and relocate the child node, sorry, the extender to its designated location, however, the recommended distance between the router and the extender is 15 to 25. uh-huh, uh-huh. Yes sir, it should work. And again, as long as the light on the extender is showing solid amber or green, uh, rest assured that the device is online or working. That's correct. So, currently the range extender is, uh, 20 ft.
16:00
Speaker 1
Okay. All right. Yeah, it's the same exact spot I had the other one. I had the 6300 and I thought, you know what? It's worked for the last three years like this. And let's just hope the light goes off. If the light goes solid, I'll be feeling good. All right. it's blinking instead of yellow, it's orange-ish now, it's blinking orange, it doesn't blink green, now it's blinking orange. Does that sound right?
17:00
Speaker 2
范德尔(HVNDER)还在启动，所以我们先等待15分钟，等资源扩展器重新连接到网络。嗯。嗯。什么？好的那很好知道老板。是的，所以是的老板。再次，当我们像老板 生成辅因果用户目前，在线或在工作时。再次，老板，我期待我的电子邮件。再次，你只需要回复我的电子邮件，收据或发票的副本，其他不用。好的？是的，老板。是的，老板。
17:00
Speaker 1
all right, there it just went solid green so good simon simon thank you yeah all right oh sorry okay and this so this is registered now this product is registered to you guys it's
18:00
Speaker 2
[silence] trying to reconnect. [silence] So again, uh, let's wait for [silence] 2 minutes. [silence] That's brilliant, and [silence] yeah, that should do it, sir. [silence] So [silence] yeah, rest assured that we have managed to reconfigure, [silence] or sorry, set up this [silence] branch extender and thank you so much again. [silence] Yeah. [silence] So thank [silence] mm-hmm. [silence] So [silence] no worries, sir, and again, thank you so much for your cooperation and time, and if you need further assistance regarding with the device, sir, you may just give us a call. [silence] All right. [silence] Mhm. [silence] Yes, sir. [silence] So again, uh [silence] yeah. [silence] Again, once
18:00
Speaker 1
Okay. All right. Guess I didn't realize that when I bought it, but nonetheless, so. Okay. All right. Yep, I appreciate your help. Yep. All right. Thank you. I appreciate it. Yep. Good buy. Thank you.
19:00
Speaker 2
we receive the copy of the receipt. Uh that's the time that I will be editing the hardware warranty status for this unit. And I'm going to set your expectation that since this device is refurbished, uh it only has a 90 days or three months hardware warranty, okay? All right. uh no worries, there. Uh-uh, no worries. Uh there, uh however, again if all right, thank you so much for your appreciation and thank you so much again for calling, Linksys. You have a great day, sir. Bye for now. Take care.
19:00