Speaker 1
[silence] It's the wrong way. I didn't touch my phone. Somebody get the wrong bus. Oh yes, there. You don't have to get that way. Well, you don't have to be that way. Well, what was that? Hi. How are you today?
00:00
Speaker 2
Welcome to links this support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support links this dot com for more information about your product. [silence] Thank you for calling Linus's. This is Ice. How can I help you? [silence] [silence]
00:00
Speaker 1
Um, I am challenged. How's that today? I am trying to, with my Linksys Wi-Fi router, I'm trying to get it so that I can have a band that transmits on 2.4 only, not a mixed combination of that. And when I go into Wi-Fi settings, I turn the steering band off, which gives me a lot of options and it gives me the Wi-Fi name and password. But if I change the Wi-Fi name, I cannot change the dropdown window that says mixed in it to anything other than mixed. [ silence ] how do I fix that? or how do I change that? yeah, I wanted I yeah, not broadcast on next just a second. I have that at some point. serial number is 29 Victor 10 Charlie 6990044.
01:00
Speaker 2
Okay. Let me just confirm. You want to separate your bond 2.4 and 5 GHz and not broadcast one SSID for both of bond chat. All right. Can I know, what is the serial number of your router? All right. Let me repeat it again. The serial number is 29 V for Victor, C for Charlie 69
02:00
Speaker 1
Yes. I have one. I have no nose. No. Oh, MR 8,300 is correct. Mark Johnson. Correct.
03:00
Speaker 2
and you 90 04 40. All right. And you only have one Linx, this weather, sir. No other nodes? I see. All right. So the model number of your Linx, this water is MR 8300. Is that correct? Okay. That's good. I need to create first a record, sir. May I know your name? So, M A R K for mark and J O N for Johnson.
03:00
Speaker 1
Correct. It would be Markjane2505@ gmail.com. And that T-Mark Jane, so it's, Mark Jane. So it's M-A-R-K j-a-n-e-2505@gmail.com. Correct. [silence]
04:00
Speaker 2
Thank you M argh. What about your email address more? Mark chain 2525 at gmail.com. . M argh five oh five at Gmail.com. All right, think M argh. Um.
04:00
Speaker 1
Spectrum, mm All right. So, I need you to pull back my browser. For what reason or what am I doing? Please speak up, Crystal, if you don't mind. I am- I'm in there already. because I called in and I'm in my router already.
05:00
Speaker 2
from your internet service provider? All right. Mark, I need you to open a web browser. Since we you want to separate your bands, you don't want a single Wi-Fi name for both bands, we need to separate them through logging into your router's web interface. You are on? Uh what did you use uh to log into your router's?
05:00
Speaker 1
a computer, I'm I'm I'm confused on your question. I went to find my router then line and then logged in to it. and cho resourcing. a makes link says smart Wi-Fi. and then and where that's it? that's it, it says smart Wi-Fi tools device list, guest lunch has parental controls priority speed check and external storage that says router settings connectivity troubleshooting, Wi-Fi settings and security.
06:00
Speaker 2
I want to. and you tell me what what the site shows you? So you can see the settings connectivity troubleshooting Wi-Fi setting, can you see that? All right. Okay. all right. It's good. I need you to go to Wi-Fi settings. And on the Wi-Fi settings, you will see both the bands of your Motorola, 2.4 and 5 GHz, right? Okay. Now, if you look close to on the Wi-Fi name of your 2.4, on 5 GHz, they have the same Wi-Fi name. All right. So, to separate them, you need to add at least number to differentiate the band of your 2.4 and 5. Like if the Wi-Fi name is fender, just add two. And then this 5 GHz band, just add five. So, so you will have two band, fender 2, fender 5. So it will separate your bands for the 2.4.
06:00
Speaker 1
Okay, so I need to do, put a number after each one. Will that affect login or accessing or anything? All this is doing is changing the name. [silence] Okay. [silence]
08:00
Speaker 2
Yeah. Once you change the Wi-Fi name, our devices will be disconnected because now you have a new Wi-Fi, which is showing Finder's 2 and Finder 5. So your devices will have to connect to that Wi-Fi name and it is up to your devices to connect to 2.4 or 5 gigahertz band. So if say your device only support 2.4 gigahertz band then you select the Finder's to Wi-Fi name. But if your device is supported by 5 gigahertz band then you select Finder's 5 Wi-Fi name.
08:00
Speaker 1
Okay. every device that I have already hooked up to this connected and I have to go back in and reconnect everything. Okay. but if I would leave the 5 gigahertz one as just as vendors and just change the other one to a 2, wouldn't that work the same? Because then I'd be.
09:00
Speaker 2
[silence] But if your device can support 2.4 and 5 gigahertz, it can, uh, perform with both bands. then you can select whichever, uh, Wi-Fi name you want. Finders 2 or Finders 5. will be disconnected. Yeah, will be disconnected because Yes. Yes. You will need to reconnect them because the Wi-Fi name will no longer be Finders. It will be Finders 2 and another Finders 5.
09:00
Speaker 1
picking fenders or I'd be picking fenders too. Yes. Well yeah because then I don't have to go and reconnect every device in the house. My, okay. Okay. Well my problem, my problem is when you go over to, it says security mode and then it says Wi-Fi mode. When I go over to the Wi-Fi.
10:00
Speaker 2
Yes. Umm... that will also work. If you just add uh number two on the 2.4 and then just leave the five gigahertz as fenders. That would also work. Hmm. Yes. Yes. So all your devices will uh not be disconnected by those devices you have that only supports uh 2.4 uh you will have to reconnect them to the fenders too. Since they only work for uh 2.4. Okay. You don't have to you don't have to uh make any changes on that. Only the WiFi name because we are only
10:00
Speaker 1
okay. If I sold- Okay. Okay, well my question is, if it- will it just transmit at 2.4 only then? [silence] Okay, so, okay, no, and I- I think maybe I worded that wrong because now if I do the, or maybe I'm not understanding.
11:00
Speaker 2
separating your band so that it will not broadcast one Wi-Fi name for both bands. So you don't have to make changes on the on the only the Wi-Fi name. No, once you change uh once you add uh number two on the 2.4 GHz span Wi-Fi name, your phone, all your devices will now broadcast two Wi-Fi names, uh the finders too. And then the finders which is uh for 5 GHz span. So you will have two Wi-Fi names.
11:00
Speaker 1
You... It's not my expertise for this, but so if I click on Fenders 2... that will transmit only in 2.4 GHz then, correct? Yes, you have. When I turn on my 20 points for each 100, the whole thing turns on. Okay. Okay, so if I... All right. I will try this and see if will work because I've kind of been down this road already and I... had struggles. So... Yep. I'm gonna put, I'm gonna click apply. And... It'll ask me.
12:00
Speaker 2
Yes, if you connect to that, uh only 2.4 gigahertz band, uh it your devices will only can only use 2.4 gigahertz band. Yes. Mhm. Yeah, so just make sure to save the settings, uh before you logout on that. Apply the changes you've made. Uh-oh wait for the route.
12:00
Speaker 1
right it is asking me if I want to do this and I'm going to say yes and your order is applying changes My router isn't near me right now. So So I just need to wait a few minutes to make sure that this all works and then go in and try the applied changes. I think we put forward coping. Right now is telling me I'm not connected to my router so it's probably shutting down
13:00
Speaker 2
to save the settings okay so let us wait because uh if you notice your router slides will start blinking uh it's saving the changes okay that's fine uh the router's yes uh yes uh you will know because i think the router's interface will prompt a message the the changes have been saved
13:00
Speaker 1
I will be saving all this stuff so it will work and then once it comes back up, I can go in and try it and make sure everything is doing what it's supposed to. And if not, I can call back and someone like yourself can walk me through this. Although it would be nice to get you directly back, but I understand that that's not guaranteed. Because you've been very, You've explained it well enough, I think, that I can understand this.
14:00
Speaker 2
Wow, if ever there is any difficulty with that, you can always call us back, and I'll provide you your ticket number so that you won't have to tell again the issue if another agents receive your concern. Okay. And when can I expect them to arrive? [silence]
14:00
Speaker 1
Okay. [silence] Okay. [silence] So [silence] it's Lima Tango Sam 0 0 1 3 5 9 6 2. [silence]
15:00
Speaker 2
for Apple Y for yellow S for Zen so Mark your ticket number is L for Lima T for Tango S for Zen 001359621 [silence] Yes that's correct so just wait for the router to save the settings and then check on your phone or your devices if they're still connected to your Wi fi name sensors. If it's, if it's not then make sure to reconnect them back and [silence]
15:00
Speaker 1
well I just I don't know cause I just re-looked back or just checked on my phone and it's only showing me Fenders too it's not showing me Fenders also is that because my computer's still telling me that it's not found Fenders is not or my it tells me my computer is not connected to the internet right now
16:00
Speaker 2
uh huh. [silence] uh huh. mhm. [silence]
16:00
Speaker 2
OK, uh, refresh the, uh, - - refresh the list, uh, turn off your Wi-Fi and then turn it back on. [silence] Is
17:00
Speaker 1
Wi-Fi. It's connected by Wi-Fi. It's like it's not allowing me to do anything right now. Okay. Okay, now it'll allow me to connect to. [silence]
18:00
Speaker 2
Is your computer connected to your internet through Wi-Fi or is it connected through a cable Ethernet Wi-Fi? okay then connect to oh try to connect to Fender's two So, on your list of available Wi-Fi networks, it's only showing the Fender, Steve Wi-Fi name. One, two, three.
18:00
Speaker 1
no i think your loved setting for
20:00
Speaker 2
So I think your router settings may have, uh, enabled your Wi-Fi to broadcast only one Wi-Fi name. So despite changing the, um, first 2.4 gigahertz band, it still broadcasting one Wi-Fi name. Let's try to go back to your router's interface and change the Wi-Fi name of your 5-G. Let's put a number five on it, and to verify if it, if your router's Wi-Fi only broadcasts one Wi-Fi name. If it doesn't, then it will, uh, the list of your available network will show two Wi-Fi names, one 2-G and one 5-G.
20:00
Speaker 1
So I'll <start_of_audio>-
21:00
Speaker 2
But if it's still, yeah, let's, Yes, yes, apply changes to it so that we will know if your router settings is only enabling one Wi-Fi name to broadcast. What we will have to check first to know if your router is only built into broadcast one Wi-Fi name for both bands. [silence] So, that's the, that's why I want you to make some changes first on the Fender's Wi-Fi name on the 5 gigahertz, add a number 5 on it so that when we will know once the changes have been applied, we will know if that Fender's 5 name will be broadcast on your computer or on your phone. If it still doesn't broadcast, then it only means that your Linksys router is programmed to support or to broadcast only one Wi-Fi name for both bands, or for both tri-bands, 2.45 and the 5.5 band because I think you're
21:00
Speaker 1
Yeah, right now when I turn individual networks off, well, let's see if I do. Okay. It's applying. Well, when I asked it to apply it, uh, I didn't leave the screen. And I turned my, my Wi-Fi off on my phone.
23:00
Speaker 2
your Linksys router has 3 bands 2.4 5.0 and 5.1 bands.
23:00
Speaker 1
and it only shows me fenders too [silence] Doesn't show me any other networks available
24:00
Speaker 2
All right. Mark, I have checked on our resources and it seems that your Linksys router, model MR8300, cannot fully separate your bands into different SSIDs because the Linksys router MR8300 is built up to manage band under one SSID or one WiFi name for seamless roaming. So I think that may be the reason why you couldn't see another WiFi name.
24:00
Speaker 1
What are your? [silence] So I can't separate it where it'll transmit on one Wi-Fi band, period. That's what you're telling me.
25:00
Speaker 2
Uh, for the 5 gigahertz band and only the 2.4 gigahertz band, then those two, because it shows here on our resources that the linksys router, the model of the linksys router, MR8300 is already programmed to manage both bands or both three bands: 2.4, 5 gigahertz band, 5.0 and 5.1 in one Wi-Fi name. Yes, you cannot because it seems that the router was built with that set up to only broadcast both bands under one Wi-Fi name to, uh, to be able to provide the best, uh, uh, uh, network coverage, uh, in, uh, in, uh, in the best possible way. [silence]
25:00
Speaker 1
all right so if I need to have a transmit that way I need a different routers what you're telling me all right that's what I needed to know because apparently um I can't separate it on this routers so okay uh
26:00
Speaker 2
Yeah, you may need to have a router that can access your router setting to separate bands. Okay. Mm-hmm. But, yeah, but if you just want to connect to a 2.4 gigahertz band, you have the control to toggle off the 5 gigahertz band. So that only the 2.4-
26:00
Speaker 1
All right. I will have to do some thinking and figure this out. All right. I, I appreciate your help. Thank you. Bye. Thank you. You have a great day. Bye. Mm.
27:00
Speaker 2
Your 5G band will work. Or if you just want to connect to a 5 gigahertz band, then you can turn off the Wi-Fi name, the 2.4, so that it will only broadcast a 5 gigahertz band. I think that's the only solution. Just turn off the Wi-Fi name for the 5 gigahertz band or the 2.4 gigahertz band. All right. You're welcome, Mark, and I also appreciate your patience and understanding. You did great on troubleshooting your links. Thank you for calling Linksys and second, Cience. It's my pleasure to assist you, Mark. Have a great one. You too. Bye.
27:00