V2 Rubric Detail — e07864c6-81f7-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-17 15:55
Duration
47m 47s
Contact
816-564-6120
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Aysah Bagumbaran
HappyFox Case
#LTS00137623
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Initial Set up New system
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments, 5 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.3/5

V2 Rubric Scores

Resolution5.00/5
Technical4.38/5
Communication2.50/5
Ownership4.00/5
EscalationN/A
Customer Exp2.50/5
Overall80.0% (+34.0)

V2 Grader Summary

The agent successfully resolved the customer's mesh network setup issue through systematic troubleshooting (resets, relocation, wiring checks) and accurate technical guidance, resulting in all nodes connecting and the network being properly configured. Communication had minor flaws (filler words, incomplete comprehension checks) but remained effective overall. No escalation was needed, and no critical failures (e.g., abandonment, discourtesy) occurred.

V1 Case Analysis

Customer added MR-7320 nodes to MX-2000 mesh with resets and 5-press pairing; nodes showed solid blue but IP/pass-through configuration remained unresolved.

Troubleshooting Steps
  • Power-cycled parent and child nodes
  • Performed hard resets on child nodes (5-second duration - incorrect)
  • Applied 5-press pairing method for MX-2000 series
  • Guided wiring of child nodes to parent LAN ports
  • Monitored LED status changes
Key Observations
  • Agent omitted model serial number and warranty collection despite troubleshooting context.
  • Incorrect reset duration (5 seconds vs KB-specified 10-20 seconds) and misleading suggestion to use child node internet port (invalid in AP mode).
  • Periods of silence and repetitive instructions reduced call efficiency and clarity.
  • Correctly identified MX-2000 compatibility with 5-press pairing method and explained temporary red LEDs during connection attempts.
Positive Highlights
  • Successfully applied 5-press pairing method for MX-2000 series nodes
  • Guided effective power-cycling and wiring procedures resulting in solid-blue LEDs
  • Accurately explained that temporary red LEDs are normal during initial mesh connection
Agent Errors / Gaps
  • Provided inaccurate reset duration (5 seconds) contradicting KB guidelines
  • Instructed customer to check 'internet port' on child node during wired AP setup (WAN port is disabled in AP mode)
  • Failed to collect serial numbers or verify warranty status during troubleshooting
  • Did not confirm full mesh functionality or IP configuration before call closure

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirmed all five mesh nodes were connected and visible in the app ('Boom all five nodes'), and successfully renamed the network and configured settings; IP configuration issue resolved by end of call.
R2 Met Diagnostic thoroughness conf 90%
Agent systematically guided resets, cable checks, node relocation, and verified connection status via app; troubleshooting advanced the issue logically despite initial instability.
R3 Met Correct resolution path conf 95%
Agent remained engaged with out-of-warranty device, pursued best-effort troubleshooting without dismissal, and avoided premature escalation; focused on technical solution rather than warranty status.
Technical Accuracy
T1 Met Technically accurate info conf 85%
Agent identified red/blinking LED status as key symptom, asked targeted questions about node light states and wiring, and inferred connection instability as root cause, guiding actions accordingly.
T2 Partially Met Appropriate tools / resources used conf 85%
Agent relied on customer-reported LED states and app visibility but did not initiate remote diagnostics or verify settings through web interface, missing an opportunity for deeper insight.
T3 Met No misinformation conf 90%
Guidance on reset procedure ('press and hold until light goes off'), cable placement (yellow-labeled internet port), and mesh behavior was factually correct per KB; no material inaccuracies observed.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained basic control and stayed on topic but had frequent filler words ('uh-huh'), unclear transitions, and reactive rather than proactive pacing; lost direction briefly during silences.
C2 Partially Met Confirmed understanding conf 80%
Agent used plain language and avoided jargon, but did not consistently confirm understanding or adapt depth to customer’s demonstrated technical proficiency (e.g., navigating web UI without checks).
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the interaction end-to-end, did not transfer, and stayed on the line despite interruptions and complexity; resolved issue without handing off.
O2 Partially Met Proactive follow-through conf 85%
Agent suggested customer could call back but did not set a specific follow-up time or action plan; however, customer had a clear next step (mimic business settings) and issue was resolved.
O3 Not Applicable Closure confirmation conf 95%
No prior case history was referenced or observable; this appears to be the first contact on this specific setup attempt.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 95%
No escalation was performed and none was warranted — issue was within L1 scope and agent continued active troubleshooting to successful resolution.
E2 Not Applicable Escalation prep & handoff conf 95%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent lacked explicit empathy statements but remained patient and professional throughout technical difficulties and customer interruptions; no impatience or dismissiveness observed.
X2 Partially Met Tone & rapport conf 80%
Agent matched customer’s pace during troubleshooting and allowed natural flow, though missed opportunities to simplify or check comprehension at key steps (e.g., IP configuration).
X3 Partially Met Overall experience conf 80%
Customer repeated device status updates and performed multiple resets, but agent did streamline some steps by focusing on parent node and leveraging app visibility; not fully optimized but reasonable effort.
Call Transcript57 turns · 69 lines
Speaker 1
Hi, I had called earlier. My name is Philip Damagio. I was speaking to someone who was helping me set up my routers. So I have a business and I've been working on it and I have it all set up and working. Now I'm trying to set one up at my house and um we couldn't get it set up at my house this morning. And I had to go. So she said call back when I get home. So I'm home now. Right now... [silence]
00:00
Speaker 2
Welcome to Lynx's support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling Lynx. This is Ice, how can I help you?
00:00
Speaker 1
I have three MX-2000s set up and I was trying to connect two different MR-7320s and I'm in my basement right now and I can see all three MX-2000s. Let me see here, so I have 73-whatever it is. We set up the other one and then when I went to plug it in, it is only solid red. So she said, we need to set it up as a hard-pressed one. And I said, okay, she says, let's log into your account. But when I log into my account, things were not working. Right. So we went to the shop, and I got into my account, and I have an account all set up, and my thing is is I want to add this network to that account. So I need your help doing that. So I am logged in with my Wi-Fi at home and right now this is saying it's getting connected. Look, it's doing what happens. I don't know why it's taking so long, but I am connected to it. Come on thing. Yeah, I just turned it off because it's taken too long. It is it was stalling. So let me see here. I'm starting the app on my phone, and it just says Linksys. It's not doing anything.
01:00
Speaker 2
Uh, when you're ready you should see access to network. You're on the app now. Utopia. Yes, so then connect to it. Are you sure your router at home is already set [silence]
02:00
Speaker 1
Yes, ma'am. I set them all up this morning and they were working fine, but then I changed something on the AT&T router and when I did that, that's when it started causing the problems. So I'm gonna unplug the panel. [silence] It's a solid blue. Now it's blinking. All the children are red. The parent's blinking blue. I've got the internet
05:00
Speaker 2
set up already. That's good. Let's write some code when not set. Okay. A while ago went. It's a while ago when your parent node is showing a solid blue, what's the light status of your child ones. Are they also showing solid blue or solid red?
05:00
Speaker 1
Can you hear me? All red, red, red, they're all red, that's what I was saying, I, I said that, you must not have heard me, my phone, I'm in the basement, and I, No, no, when I came home, everything was blue, I unplugged the parent mode, it is blue now, and the child nodes are connecting, it takes about three minutes, so they're blinking red, they're trying to connect to the parent. [silence]
06:00
Speaker 2
Philippe? Yes, what's the status light of your child? A while ago, when you... Yes. Yeah, your voice sometimes gets off. So, before your parent node was showing a solid blue and your child nodes are showing a solid red. Okay. Okay.
06:00
Speaker 1
Yes. Right now only one VDOT setup B65 that is the parent. Now the parent is showing solid red. One child is blue. One child is blinking red. Now it's solid blue. Not yet. Yes. Okay. Found a new network. Add this to your account.
07:00
Speaker 2
Now, I want you to check on your phone on your Wi-Fi list of network names. What are the list of Wi-Fi names on your phone? Let's focus on the parent because your your child nodes will follow what the status of your parent nodes. So, your parent node is showing a solid red right now. are you didn't uh customize or edit your Wi-Fi name. You used the same.
07:00
Speaker 1
I created, okay, okay, let's see here. Administration. Where do I see the new network at? Where do I see the network? Can you hear me? Okay. Okay. I I'm logged into my account.
08:00
Speaker 2
Use the default admin. if you created a router password before, then use that router password. If you have ends, then okay, then use the one you created. Yes. What do you mean? Where do you see what does the options. Okay. Okay. Yes. Once it turns solid blue, it will appear on your dashboard on your linksys.
08:00
Speaker 1
a child MX2000, another child, MX2000 that is blinking red and it's trying to connect. Then I have the MR70 whatever it is. It shows that it's a child, but it's um, and then I have one upstairs. I should go get it and bring it down here. So we can get it connected too. Let me go get it. I have to plug it all and it's up behind the television. It's kind of a pain to get to. It'll take me just a second. Let me get that. Is my phone better now than I'm up here? Okay, let's see if we can figure this out real quick. All right, I've got my that now.
10:00
Speaker 2
It depends on the distance of the node to your partner node.
11:00
Speaker 1
Now, why did that one disconnect? Now two disconnected, that's weird. And that's blinking. I should unplug it as well.
12:00
Speaker 2
Yeah you can do that or you can turn off its power switch and turn it back on. Okay. Uh-huh. Yes.
12:00
Speaker 1
That's just really weird that did that. All right, let's see here. [silence] Let's see here. Let's see here we got. [silence] Let's try to log into the Linksys app again and see what it's saying. Let's see here. Okay, so yeah, now it's showing... This is really strange why it's doing this here because it's not showing all of them... Do you think I'm going to have to totally set this network up again?
13:00
Speaker 2
your reincis dashboard already show them when you first open it i think it's just the stability of the internet connection and your nodes is still blinking so it will still not load on your reincis dashboard so you just have to wait patiently for the light to turn back to solid blue and it will load the information to your reincis. But apparently you've already set up this network on your home so you just have to wait for the lights to go back to solid blue because maybe when we power cycle your parent node and modem. Uh they get lost or they lost their connection to your parent node so they're still trying to
14:00
Speaker 1
[KEEP_UNCERTAIN] I can't move many closer I'd be smashing them together. They're standing they're laying on top of each other. Yeah, so they're all the two of the children right now are blinking red trying to connect. I've got the parent is connected. Two of the children are connected and two of the other children are trying to connect. I know it just it seems like it just. Yes. Yes, all in one room. [silence] Oh
15:00
Speaker 2
connect. It would be better if you can move it closer to your parent. No. Uh-huh. I see. Are all of your nodes, yeah, are all of your nodes placed beside your parent? No, they are all in one. And are they all wired or wireless?
15:00
Speaker 1
Wireless. That's the best way to do it, isn't it? Okay. I'm not sure where I'm going to relocate him, but okay. You want me to unplug him here? Okay. I've got that one unplugged. Let me go take it somewhere and plug it back in. Yeah. Okay. Let's see. He's got this one in here.
16:00
Speaker 2
Yes, yes, uh, the two child nodes you have that are already solid blue, uh, you can relocate them so that they will not, um, interfere with your two child nodes that are still connecting. You can relocate. Yeah, you can just unplug them or you can relocate them later or just turn off their power suite so that you will only have to focus on the two child nodes that are still connecting.
16:00
Speaker 1
Now let it boot up. We'll see what happens with that one. Let's go back downstairs here. Those are the two children. You're just blinking. OK. So how do you want me to do the reset? Hold it down five seconds. Oh, yeah, yeah, yeah. Press and hold. It starts blinking, goes black. Wait till it turns blue. OK. OK. Light went off. I'm releasing that one. [silence]
17:00
Speaker 2
I will just do a reset on them and then add them back. Press and hold. No. No. Oh, you press and hold and when you see that the light goes off, that's the time you release.
17:00
Speaker 1
Okay, now that child node connected. Okay. But the other one I've reset. So, okay, so here let's see what we got. Let's log into this here and see. All right. Linksys. Oh, my. Well, that's okay. Well, we'll we'll relocate this one. I want to make sure because the lady said we have to add it as a wired node. She says we're gonna have to go into the program and add it as a wired node. I was like, uh, okay. So that one's connecting. It looks like it's flashing blue right now. We'll see what happens with it. So it that might work. Or maybe it's gonna we're gonna have to add it back. But um let's see. I relocated one of them upstairs. Let let's see what that one's doing. Let's go up here. And it is a solid blue. Let's see here. And its number like says it has to be there. What is the deal with this? It's a 0768. Okay, so it's good. It's connected wirelessly. The other two there connected wirelessly. Let's grab the one and put it up by the TV. [silence] It is a solid blue.
18:00
Speaker 2
It's off, for now, and then we'll just turn it back on. once we you've relocated it to where you want to place it, then it's already, okay, that's it.
19:00
Speaker 1
[KEEP_UNCERTAIN] Vison, see what happens and we'll plug it in the hardwired. So when I plug it in, I plug it into the hardwire first, then I plug it into the outlet and what it should do. Okay. That one's ready to learn. So should I just tap the parent five times? Yes. Yes. I believe so. Hold on. Let me look and see [silence]
20:00
Speaker 2
Uh-huh. Let's talk first the cable that's connecting the node child node to your parent node. Did you make sure that it's plugged into the internet port of your child node? Uh, internet. It has a yellow label. Yes, the yellow label. Uh-huh internet. Uh All right. and the other end of the cable should be plugged into your parent node on its um number one port. I think you have four ports you have four extra port on your parent node for, then plug it to the first port Thank you.
20:00
Speaker 1
Alright, let me climb back up here on top and plug all this stuff back in. Now we should see it connect, which'll be good. Actually, before I do this, let me go out here. I think this'll solve some of these problems. This one's a little dusty. So I'm going to take an air compressor and I'm going to blow it off really quick so I clean the dust off, okay? I'm so sorry. That'll just take a second. Before I put it back up there, might as well get it cleaned out. Let's see. There. There we go. Now that baby nice and clean. All right.
22:00
Speaker 2
Okay. It's fine.
22:00
Speaker 1
Oh, I think it's going to work this time. So basically what happened was, I had multiple networks in this house, and they were conflicting and causing problems. So now, we're gonna put it all under one network, and it's gonna be great. We won't have those problems anymore. All right, let me climb up here. aha. There we go. Plug it into the internet port. It's plugged into the internet port. All right. Aah, baby. There we go. Got that done. All right, that's all set up there. Okay. And now, let's try to go downstairs while that's doing that. We'll let this baby up here, boot up. We'll go down here and check these others. So how close can you have these when you're on a wired node? So, what I'm saying is, okay, I know. [silence]
23:00
Speaker 2
5th, 6th, apart. 7 day then during Alpha one day then actually I charge. That's right. OK. And I sent you an email that says, "AC. Check right now. Once you have. Now, all those... When you're on a workload you can actually it doesn't matter how far you put it, because they're connected wired. So, the distance doesn't matter so long. If you have a short cable then it only will span the distance of how long the cable you have.
24:00
Speaker 1
You know, if I'm on a cable, I can put it 200 yards away. What I'm saying is, is if they're on a cable, if they're on cables though, can they be 20 ft apart or 10 ft apart? So it I know, but I'm trying to find out how close they can be to each other without causing interference. Okay. I just didn't know because I have I have a bunch of them and I want to make sure I have really good coverage. So I've got like one in my bedroom, one in the kitchen, one in the living room, couple in the basement, you know.
25:00
Speaker 2
Yes, if you have a long table. Yes, yes. So, it will depend on how long your cable is. So if your cable is long, then you can put it and a further distance because they're wired connected. They will not interfere because a dot node is connected to your parent node using a wired cable. No. Oh. It will not, yeah, it will not interfere because.
25:00
Speaker 1
Okay. Okay. Very good. So that one's connected. That one is blinking still. Let's see here. Number two. There we go. Boom, hit a solid blue now. Let's see how long it stays blue. It stays blue forever. We're good. Yeah, I'm gonna have them all wired. Um, they're all gonna be hardwired. I just want to make sure that I can get them to all connect.
26:00
Speaker 2
Because your router or nodes are in a mesh system, so they are linked to each one, so if one of them node disconnected, you-- the other node will connect to another node. So that you will have a seamless uh network connection, so they won't conflict. It's a mesh system, that's the uh good thing about a mesh network.
26:00
Speaker 1
that went blue now it's a solid red let me go up upstairs and check that one while we're waiting on this. Okay. Okay. Okay. So the one upstairs, it's solid blue. That one there is solid blue. Let me see here. I got to get a flashlight. I've got to look at.
27:00
Speaker 2
that's fine. Actually, if your nodes turn to red, you don't have to worry because your nodes are already added to your parent nodes. So, if the light changes from blue to red, you just have to wait patiently for the light to turn back to solid blue because you cannot control the stability of your internet connection. It's just like when you're watching videos, YouTube videos. Sometimes it buffers because of the transmission of data. So, it's normal for your nodes to, for the light to change, but you don't have to worry because they are already added to your parent node. They are connected. They will return back to solid blue light.
27:00
Speaker 1
here because I think I'm missing a wire and she's gonna be good and I'm gonna see to it let's see here let's let me see what we got that one there's plugged in there that's plugged there let me look at this over here and see what's going on where's that one plugged into that okay so there is that back here okay, that's that okay, that's what I did okay, so that's perfect so we got this all set up and the bedroom is fine. fine okay and let me see here one in the living room is fine so that means i can bring so they'll either connect wirelessly or wired okay and so okay so everything is blue that's perfect now okay so now that we got that done we need nope now we gotta we gotta figure out some other stuff so so L I N K. yes so we're gonna okay but you're you're you're awesome this is gonna be good. so now i can go up here and i don't need to be down there because we're connected to it so here we are so it says V LOB set up all five nodes Boom they're all in there and they all work okay so [silence] you said uh Yeah [silence] Boom all five nodes
28:00
Speaker 2
Yeah, that's the good thing about mesh system, you can connect your nodes wirelessly or wired, good, that's good, so everything is good now? So, all right, what's... Yeah.
29:00
Speaker 1
if I, so I know how to work this program. Oh, there it is. Belove, Finding Your Networks. I click that. Let's see here what it does. Let me check this. Let me make sure I'm on the Wi-Fi. I am on the Wi-Fi. All right. There we go. So now I see both of them. All right. Okay, Offline Routers. Okay. Close that out. Okay. Cancel. Okay. I don't know what I did here. Okay. So what I want to do is I have some routers that are under my Linksys here that I need to that have been renamed and put into this current network but I need to delete them out of this account. That's the first thing. So I'm trying to log in. Would it be better to do it from a computer or from my phone. Okay. Well, no, what I'm saying is is, no, we're using it. We added it to this mesh network and so it was called Cobra Kai. So when I'm in this here, if I, how did I get to it? I went here. I went to
30:00
Speaker 2
You can, you can do it on your phone, on the, the link is up once, you see, the, name, of the, router, then you can just click on the X button and delete it or you can just unplug the router from the power outlet and no longer use it. Okay. So, so if you already added it to your, mesh network, then it will.
31:00
Speaker 1
Oh, I just. Okay, I removed those networks. There we go. They're done. Deleting offline networks. So, that's finished. So, let me go into this. Now, let's proceed to my router. Okay. I'm logging in with my phone and with the computer. So, okay. So, right now, I see that let's access, "http://192.168.29.1/XTM/). What I would like to do is rename my network fear it home. And so, Okay. On my app, I'm logging into it. Is it faster and easier on the computer because my my phone's still trying to log in, but my computer's already logged in.
32:00
Speaker 2
no longer show up on the other network. Okay. Okay. I'll go to Wi-Fi setting. On your up, go to your Wi-Fi settings. Top the menu icon. stop the menu icon and then
32:00
Speaker 1
I hit C-A, and then where do I go? Security? Or do I go to Wi-Fi? Okay, it's still spinning, it's almost there. Okay, Wi-Fi settings, there we go. Okay, and we're gonna change my password. Okay, we got that one. Now we're gonna change this one.
33:00
Speaker 2
uh... if you're already logging in on your computer then you can use uh... your computer Mm-hmm. or Wi-Fi and then you will Mm-hmm. you will see your Wi-Fi name then you just tap on the field and edit it and make sure to save the changes
33:00
Speaker 1
All right, let's change this one. All right, we got both of those done. Now I'm going to say apply. Yes, I did. So I put, we named it Cobra Kai, Cobra Kai 2.4, Cobra Kai 5G. I tried to combine them at my shop and work is good. And the old networks still showed up, which didn't make sense. So it was like, okay, we'll put it back to the way it was before. Oh, this is good. Now I have one place to log in. [ silence ]
34:00
Speaker 2
Yeah. Make sure you include the 2.4 and 5 gigahertz band of your Wi-Fi name. Okay. Okay. Okay. That's good.
34:00
Speaker 1
Which is good. I can log in for work or home. That's good. And um, let me see here. So, I'm going to have to do something here that's trying to connect. Let's turn my Wi-Fi off here. My Wi-Fi on. Maybe. It still says it's refreshing. But I can't refresh it because I'm not on the internet. There we go. Let's turn our internet back on. See if it finds him. There we go. There's 2.4. There's 5G. Let's head 5G. Okay, I am logging in on my phone. Let's see here. There's is 5G. It's trying to connect with my computer. And it says it's connected. Okay, so that's good. So we're connected on the computer. We've renamed those. We've got that working in there. Um, now what I need to do is to log into my router.local. We need to see what these settings are here. Advanced, advanced procedure. Let's see if I can get to the All right, so, I'm in the links this. Well, I'm getting to there because what I need to do is I need to configure a pass through mode. All right, so, my status on here, I need to go to home network. Let this connect. Link this. All right, so, I got Okay, I'm still in. [silence], Then we go to CA. And I have to go to troubleshooting and see what it's pulling. Troubleshooting. Diagnostics. Come on now. Okay, so, it's pulling an IP address of 192.168.1.69 which we don't want that. Let's see what this is. Okay, 192.168.1
35:00
Speaker 2
I think you're already mastered. I think you're already mastered. How to navigate these, the links is web interface. Mhm. Thank you. You must be good in computers and IT. [silence]
38:00
Speaker 1
off. IP pass through is on. Okay, Firewall Advanced all that is off. NAT gaming. There's nothing under NAT gaming. Packet filters are all turned off. Okay, so this should be in a 100% pass through mode. So here let's uh release and renew. [silence] home. I finally got it to work at the shop. But now we're trying to do it here., huh? What's my IP? Let's see here, what's my IP address here? Okay, okay. Nine. So that's what I should be pulling here. [silence] It's not pulling any IP address. So, I forgot what we did. I believe we had to set, how do I set my IP address inside my linksys. Do you know? connectivity. Okay. okay. And internet settings, and then type of connection, edit. And so we wanna give it a static IP, correct? And we're gonna do 192.168.0.1 IP address.
39:00
Speaker 2
You go to the connectivity and you will see your internet settings.
40:00
Speaker 1
one one okay hold on for a second my employees calling me from work hold on I'll be right back [silence] okay I got a problem
41:00
Speaker 2
Thank you. OK. Well you can always call us back. You can call us back.
42:00
Speaker 1
while and I forget so there goes my UPS guys okay back to my house thank God everything's setting up though I think it's gonna work really really good I think we just need to get it set up and if for some reason you and I can't get it to do it this way what I'm gonna do is I'll let you go and I'll go over to my business I'll take pictures of everything and all the settings there then I'll come home and I'll try to mimic it and hopefully it'll work so let me see oh my God I can see my settings from here because we just set it up on my account oh my God I didn't even think about that that's here
45:00
Speaker 2
I see. Yeah. Yeah. And if it doesn't work, you can always navigate Axistalen's web interface. Because it's just one click away. You can edit the settings, configure the settings. Mhm.
45:00
Speaker 1
Uh, huge. OK. Alright, here, let's see. OK. Oh! That's why. That's why there's the mistake. OK, here at my house, it needs to be, um. OK, let me see here. My network settings here is 114. OK, we got all that. That's correct. OK. On the Linksys, it needs to be 2.1. OK. Edit internet settings or local network. Let's see here. No. Let's see here. Edit. This is where I need to change it. 192.168.2.1. Apply. Start IP address. Oh, it needs to be a two. Okay. Two. Apply. Okay. So while that's applying the changes, let's look and see what I have my business set at. It needs to be the exact opposite of the way things are set up here at my house. So let's see here. Getting router settings. Then we'll log into the business.
46:00