V2 Rubric Detail — e0e140da-74c9-11f1-a…

Welcome to Linksys support. To ensure quality service your call may be monitored. For in warranty products. Our support team is available to help with performance and hardware issues. Register your product by visiting register. Linksys dot com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty. Please have your device's serial number and contact information ready. If unavailable kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Ice, how can I help you? Yes,

what's the [ silence ] all right uh let me verify again the serial number is 32 Y for yellow 20 M for Mike 2A A uh all alpha A for alpha 17 32 3 is that correct okay all right so you mentioned the the model of your [ silence ] okay [ silence ] okay it is a product x all right uh what the model is the product x [ silence ] smart plus device all right uh

Is this router is...EA 7450? All right. So, um, are you calling so because your router disconnected, or is it up... [silence] Mm-hmm.

I see. All right. I'll create first record for you, sir. May I have your name? Ralph Rainer RA

uh... alright... all right... uh... Y-N-E-R so Ralph... uh... what about your email address? [silence] no, thanks. uh... let Russ let me confirm again. Your first name is Ross? I see. all right. got you. Uh thank you, Ross. Um you mentioned your internet service provider was Spectrum. I mean it's Spectrum. Alright. So your Spectrum internet was working fine when you were trying to send a calendar invitation to your boss.

said your internet connection is okay, but you cannot connect to your Wi-Fi or to your internet. Did I get that correct? So, can you tell me, Ralph, or what's the light status of your links a router? It's blinking. All right, so since it's blinking, there is, but if you push that button, it will reset the configuration of your router and then you will have to set up again your router. Um, I just want to know what did you had power outage prior to being disconnected?

Yes, there's a power cord adapter on your router that's connecting it to a power outlet so that your router could turn on or power on. So you have to unplug that and give it 30 seconds and then plug it back in. And you also have to do a power cycle on your modem, Spectrum modem, since you had a power outage. So I think that may have disrupted your internet connection. Once you do that, observe for a few minutes for your internet connection to go back on.

Now, I have to tell you, Walt, it seems that your router, it's an old type of classic router from Linksys. And this router of yours is already out of warranty. So, I cannot provide you a free technical assistance, but if you still want me to walk you through some steps, you will have to apply for paid connective service, but yeah, try to observe for it. Yeah, observe it, and I think once the power has stabilized, the internet connection is right.

Are you looking at the LED lights on your modem and your router? Once you get them stabilized and it no longer blinks, then try to connect back again to your Wi-Fi and confirm or check if you can access your internet by opening a web browser like Yahoo.com or Google.com or any site. So. Yes. Yes. So, just observe it for a couple of minutes because maybe it may take some time.

so if you still got no internet connection you can call us back again if you want to apply for the paid connect service. okay? the paid connect service will cost you 15 U.S. dollar it's a one time non-refundable technical support and it will only last for a maximum of 60 minutes. if the 60 minute is up you will have to pay again

You mean to say if I can do remote access on your router? I'm sorry to tell you, Ralph, that we no longer have remote access because of the removal of cloud services. So we cannot access your router settings and do some configuration on your remote. All right, so just observe your modem and your router lights, light indicators. Internet light indicators. Mm-hmm. [silence] Well, it's still booting up. It's still booting up, Ralph, since you just turn off your router. So that's a normal process for the router when you turn it off and then turn it back on, it first light behavior is to blink or flash. So, that's normal, you just have to wait for it to stabilize or go steady. Once you've got a solid light, that's the time that you connect to your Wi-Fi network and then try to open a website or web browser. Because if your router still had problem, if there's still no website, it's No, Sorry.

[KEEP_UNCERTAIN] Flight that's blinking, then it means it hasn't yet, uh, it has not yet, uh, yeah, it hasn't yet, uh, rebooted or booted up. So, you have to wait for it's light to stabilize. Once the light is stabilized, you will know that because it will turn solid or steady. The it's light will turn a solid white or steady. So, once you get that solid light, that's the time that you need to connect your mobile phone or any devices to your Wi-Fi network name. Once you connect to the network name, open a web browser and then check if you can access the internet or surf the net. And if you can access the internet, it means it's good. You have internet connection. But if, uh, you cannot connect despite ya. But if, uh, you can get that solid light, that means it has successfully booted up. And then if you cannot access the internet, then there might be something wrong with the setup what you have that is causing this problem, you might be unable to connect because the password is not correct, or the signal of ones ?[silence] [audio cuts off], then um, Yeah, um, if it's white light, then it means that it has uh already connected to the internet. If it's red light, then there's probably a problem with the connection. If it's blinking red, then there may be a possible problem either with the cable or the device itself. So, please, um, if it's white light, then you know that your device is already okay, it's ready to, um, for use. If it's white light, then everything, everything is okay. It is ready to be used. So, thank you. [silence]

your router is only showing a solid white light. It means your spectrum modem hasn't yet started supplying you internet or is not yet back online. All right. Yes, there is a I'll provide you your ticket number so that in case you still cannot access your internet, you can call us back again. So your case number, ticket number Rolf is L for Lima, T for Taja, T for Tango, S for Sam, 00135413. [silence]

You got it? [silence] Yes, that's correct. So Ralph, as I've said to you, [silence] wait for your router's [silence] internet light indicator [silence] to [silence] stabilize. [silence] Once it's stabilized, [silence] connect your phone to your [silence] Wi-Fi network name, [silence] and then open a website [silence] to [silence] confirm if you have an access to your internet. [silence] If you have, then that's good. If not, then [silence] call us back again and then you can apply for the paid connect service [silence] and we could do some [silence] more troubleshooting steps. [silence] Uh, maybe we could do a repair.

Reset or reconfigure on your router. Okay? All right. You're welcome. It's a pleasure to assist you, Robert, and thank you for calling Linksys. Once again, this is Ice Rock. Take care and have a great one. Goodbye.