V2 Rubric Detail — e16dcc56-6c0b-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your... please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Thank you for calling Linksys. This is Aish, how can I help you? [silence]

yes hello sir how can i help you yes if you do uh if you do reset your router it will revert back to the default wi-fi password that's indicated at the bottom of the router but provided that you have to set up first

your nodes. Yes. Because even though if you have reset your nodes, it will broadcast its Wi-Fi name, but you could not connect to your internet because it's not yet set up. To set up your Linksys router, you can use the five press method. It's the quickest way. By the way, sir, is your name Alan, Lepson? All right. So the nodes that is in question or you want to reset are all model MX 5500.

we have four notes and their model is mx 5 500. Is that correct? because on our records here it shows that the model of your the model of your one of would is mx 5 500 but that is one of the model

So that's one. What about the other three? Are they also MX2500? And the two. So I just want to know which of these nodes are connected to your modem. Is it the MX2500, MX55? Mm-hmm. All right. So if you want to reset all your nodes, you have to gather them all in one place. You have to place all the child nodes.

near your parent node, the a MX2000 yes, because once you reset them, all your child nodes will be disconnected, so you need to set them up again. And to add those child nodes to your parent node, they need to be near the main node, the one that's connected to your internet provider modem. It's better to be just beside the parent node, so they will be added quickly. Yes. And then once you have plugged them all, reset them because they need to have a solid purple or solid pink

color for them to be ready for the setup. [ silence ] Yes, they'll turn solid purple or solid pink, sometimes it will turn solid red. To confirm that they are properly reset, you just need to check on your phone and see the list of available Wi-Fi network, if those Wi-Fi name at the bottom of those node is listed on your phone's Wi-Fi settings, then it means they were properly reset. [ silence ] When you do a reset, you have to press and hold the reset button and wait until its light is off. [ silence ] Thank you.

Hh, will say the light will flash bright red, and then it will pulse dimly three times, then it will flash bright red again until the light will turn off. Once the light is off, you can let go of the reset button, and just wait for the light to turn back on because it will turn back on on its own. First, each device will start to blink, blue or red, depending on the behavior of your child node, but after a few seconds it will turn back to a solid purple, solid pink, solid magenta, or solid red, depending on the light behavior of your nodes. To know that they are properly reset, just check on your phone Wi-Fi settings. On the list of available networks

to broadcast the Wi-Fi name of your, all of your four nodes, the default Wi-Fi name. Yeah, uh, you can check it, uh, at the bottom of the router. There's a default Wi-Fi name for each node. So, if you see them, uh, those Wi-Fi name being broadcast on your phone, uh, list of available networks, then it means they are, they are properly reset. Once that, once that is done, uh, you're going to press the reset button on the parent node, the one that's connected to your modem. You have to press the reset button five times within five seconds. So, press, release, press, release. Up to five times. So, once you press the reset button on the parent node five times, the parent node light will start to blink. And since your parent node is the MX 2000, uh, it will, it's light

Turn solid blue for it to be connected and online. That would depend on the stability of your internet connection, but usually it takes up to five minutes. That's the maximum. Yes. So once you press the reset button on the parent node five times, your parent node will start to blink and the reason why it will take a while for the parent node to turn solid blue is because it's scanning your three child nodes. Once you're child nodes are detected, their lights will also start to blink. For this demonstration, I'm only using two child nodes. So you see here, their lights are blinking and then once they are detected, their lights will also turn solid blue. Your parent node will show you three icons on your top to indicate three child node. Then the fourth line will say connected to the internet with Wi-Fi icon that indicates that it is now connected to the internet.

to blink. So you will know that uh the child nodes are also responding to your parent and then they will also turn solid blue or I think it's solid blue for the other uh model of your child nodes. so they will all turn solid blue and that's the indication that they're all connected and now yes. yes once uh they all turn solid blue you you are you can connect to your the default wi-fi name of your parent note. so all of your pentech notes they follow the default wi-fi name of your parent note. That's the reason why they're called child note because they follow the parent note. so

the Wi-Fi name of your parent node only is the one you should connect to, to get online or to access internet. Yes. Yes, the parent node's Wi-Fi name. The other child nodes, their Wi-Fi name is no longer usable. Yes, because once they're added, they're connected. So that's all. Once they're turned solid blue, you can relocate them back to where you want to place them, and then you can connect online. Yes. All right. You're welcome. Thank you also. My pleasure. Good bye. Thanks. You're welcome. Thank you.

hello Alan, you can end the call now. h yeah, it's fine. you're welcome. thank you for calling link two. goodbye.