V2 Rubric Detail — e227a344-6f74-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-24 02:32
Duration
93m 59s
Contact
Jimmy Ellis
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Raquel Intong
HappyFox Case
#PR00134557
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: LN1600_One node stopped working due to defective power adapter
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical3.12/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp1.79/5
Overall76.2% (+20.2)

V2 Grader Summary

The agent resolved the issue by getting all three LN1600 nodes to solid white and online, using resets, pairing, and web access. However, the agent provided materially incorrect technical information about Cognitive Mesh LED states (claiming solid white = online, when it should be solid blue), which constitutes a critical inaccuracy. This, combined with high customer effort due to unclear instructions, downgrades T3 to Not Met despite overall resolution.

V1 Case Analysis

Customer set up three LN1600 Cognitive Mesh nodes after multiple resets, power cycles, and incorrect guidance. Nodes eventually showed solid white LEDs, but internet connectivity and mesh stability were not definitively confirmed.

Troubleshooting Steps
  • Collected serial numbers and model (LN1600).
  • Directed customer to use incorrect local access URL (myrouter.info instead of myrouter.local).
  • Guided power cycling of modem and nodes.
  • Performed factory resets on all nodes (20-30 second reset press).
  • Attempted QR-code scanning for network join (incorrect for Cognitive Mesh).
  • Repeated reset and power-cycle cycles until LEDs turned solid white.
Key Observations
  • Agent provided the wrong local router URL (myrouter.info) for LN1600 Cognitive Mesh devices, which should use myrouter.local or 192.168.1.1 (per KB: led_mesh_system_identifier.md).
  • Agent misinterpreted LED color meanings for Cognitive Mesh devices. Solid red can indicate hardware failure, not just offline status (per KB: led_cog_mesh_group_a.md).
  • Agent failed to verify upstream internet connectivity from the modem before troubleshooting mesh nodes, leading to avoidable confusion.
  • No warranty status, case number, or support eligibility was discussed or documented, despite the device being out of warranty.
  • Troubleshooting was highly inefficient, with repeated resets, incorrect instructions, and no clear progression toward resolution.
  • Agent incorrectly suggested scanning QR codes on child nodes, which is not a valid pairing method for Cognitive Mesh devices (per KB: velop_child_node_setup.md).
  • Customer was left confused and frustrated throughout the call, with multiple disconnections and unclear instructions.
Positive Highlights
  • Agent remained patient and persistent despite repeated setbacks and customer frustration.
  • Eventually guided the customer to a state where all nodes displayed solid white LEDs, indicating possible mesh formation.
Agent Errors / Gaps
  • Provided incorrect local router URL (myrouter.info) for LN1600 Cognitive Mesh devices. Correct URLs are myrouter.local or 192.168.1.1 (per KB: led_mesh_system_identifier.md).
  • Misinterpreted LED color meanings for Cognitive Mesh devices. Solid red may indicate hardware failure, not just offline (per KB: led_cog_mesh_group_a.md).
  • Failed to verify upstream internet connectivity from the modem before proceeding with mesh setup, leading to avoidable troubleshooting loops.
  • Did not collect or reference warranty status, case number, or follow standard registration protocol, despite the device being out of warranty.
  • Gave unclear, repetitive, and contradictory instructions, leading to customer confusion and disconnection.
  • Incorrectly suggested scanning QR codes on child nodes for pairing, which is not a valid method for Cognitive Mesh devices (per KB: velop_child_node_setup.md).
  • Failed to recognize that LN1600 is part of Cognitive Mesh and requires correct pairing methods (5-press or Pair button), not app-based setup or QR-code scanning.
  • Did not confirm internet connectivity after nodes showed solid white LEDs, leaving the resolution unconfirmed.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Agent confirmed all three nodes reached solid white and instructed customer to relocate them, confirming network is online and operational.
R2 Met Diagnostic thoroughness conf 90%
Agent performed systematic troubleshooting: power cycling modem and router, factory resets, LED status checks, QR code scanning, and web UI access attempts.
R3 Met Correct resolution path conf 85%
Agent correctly applied Cognitive Mesh procedures for LN1600 (reset button, Ethernet backhaul, pairing via button), and continued support despite out-of-warranty status.
Technical Accuracy
T1 Met Technically accurate info conf 90%
Agent identified blinking red LEDs, intermittent solid white, and connectivity issues; asked for model/serial numbers and traced issue to parent node configuration.
T2 Met Appropriate tools / resources used conf 90%
Agent used LED observation, reset procedures, web browser access (myrouter.info), and email follow-up—appropriate tools for setup and registration issue.
T3 Not Met No misinformation conf 90%
Agent incorrectly stated solid white means online for Cognitive Mesh (should be solid blue); also gave conflicting reset durations (20s vs 30s) not aligned with KB.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent maintained call flow but failed to set initial expectations, had unexplained silences, and occasionally lost direction during setup steps.
C2 Partially Met Confirmed understanding conf 80%
Agent used technical terms like 'mother node' and long instructions without consistent comprehension checks, leading to repeated confusion on QR scanning and URL entry.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case from start to finish, did not transfer, and followed through on setup completion and relocation guidance.
O2 Met Proactive follow-through conf 90%
Agent provided clear next steps: wait for solid white, relocate nodes one at a time, and confirmed setup completion within the call.
O3 Not Applicable Closure confirmation conf 100%
No prior case history was referenced; this was the first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted as the issue was resolved in-band.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent said 'I understand' and 'thank you for your patience,' but tone remained procedural; did not acknowledge frustration or purchase regret empathetically.
X2 Partially Met Tone & rapport conf 75%
Agent responded to confusion but did not adapt pacing or simplify language; customer repeated steps multiple times due to unclear instructions.
X3 Not Met Overall experience conf 90%
Customer repeated serial numbers, performed resets multiple times, and struggled with URL entry due to poor verbal guidance, significantly increasing effort.
Call Transcript162 turns · 172 lines
Speaker 1
All right, how are you, Raquel? Hey, this old country boy from United States needs some help. And I want to register or see if my nasa registered.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register_dot_linksis.com Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support made, please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling since my name is Rachel and how may I assist you today?
00:00
Speaker 1
Yeah, it's the seven or whatever. Do you see where I I purchased it or did they uh, uh, register it for me? for the month. Yeah, I got
01:00
Speaker 2
Okay. Uh huh. All right. Do you have the serial number? Okay. Mm-hmm. Mm-hmm. All right, thank you. I've got the records here. All right. And you've mentioned you have a newer link sys device, right? Upon double checking it here, based on your record, it's not yet, but do you have the actual node with you right now? I can register here on my
01:00
Speaker 1
I got them, got them right here and there's a number on the box. I don't know if that's a packing number or what. Let's see. Okay, it said lynch Micha micro 7. dual and it's uh it's X004TTTU73. What's that number? Oh, oh. I dropped that one. Why is that? I don't want to run it over. Oh, these are light. Okay. Okay. Oh,
02:00
Speaker 2
okay um okay it's labeled their um okay so now they uh might be that's the um ordered but they have like Uh label there SN hmm
02:00
Speaker 1
you ready for everything? Okay, it says model number LN1600. Okay, the serial number on this one is uh 65G10M28F00893 I got two more. I got two more. [ silence ]
03:00
Speaker 2
yes please okay huh hence. huh All right, Thank you, you have the Veloce Micro 7 router and how many packs do you have? Like how many nodes? Silent so I
03:00
Speaker 1
yeah I got two more uh I got a three pack I gave you the first one okay here's the -- here here's the -- second one it's -- it's 65G1OM208F00855 it's uh -- it's -- 65GM208 or let's see
04:00
Speaker 2
two nodes for the newer model, right? re-back. Okay. Okay. All right. Thank you. And you're uh-huh. Yes, please. Okay. Thank you. And how about the third one?
04:00
Speaker 1
Yeah, that's, it's 65G10M28F02491. Did you want me to read that off to you again? Well, I bought it through Amazon and they didn't give me a receipt, but I go through, uh, here.
05:00
Speaker 2
I'm all good. I got all the three mode serial number. And, um, also with this one, Jimmy, is it? I'm going to send you an email as well, where you can attach the receipt that we can properly update and record the date of purchase of your LN1600. You can reply and attach the proof of purchase like uh take a screenshot or photo of it for the receipt, throwing the model number, date of purchase, and the amount.
05:00
Speaker 1
I got uh, I got where they charged me on the internet. Okay, let's see here. I'm going to my email to see the receipt or the shipping order. Man, I hope I didn't mess that up or erased the receipt. Oh, I might disable my insurance. Well, I might accidentally erased it. I knew it. I screwed up on how much it was. Showed me the password. [silence]
06:00
Speaker 2
Okay. I'm going to send you the email as well well You're also Yes. You can also check your um like history of your order for this.
06:00
Speaker 1
or whatever. Oh, Jesus. Okay, let's see here. I okay, let me go to Amazon and see. Okay, my purchase. Okay, let's see. Where am I? three-pack. Jesus. mm-hmm. And I'm looking through the payment. Yeah, got two aisley and but I accidentally slid that other one away, let's see. [silence] [KEEP_UNCERTAIN] yeah, it was 300 and something like that. purchased 2026. Okay, here. Okay. Let's see. I know it was 300 and something total. What it was $299, then taxes and all. Well, that's what I'm trying to see is what the total on it. Boy, I just, okay. It was $340, not consider, oh, similar. No, no, that's different. Okay. Mm-hmm.
07:00
Speaker 2
Mm-HMM. are you using a on Android phone or IOS phone? I think you need to swipe bottom to center check the open tabs. Check if the your old your email is open from there the tabs that was open recently. Uh-huh. I I see. Or do you have
09:00
Speaker 1
let's see found order number okay good for me okay here we go I got an order number and the order total was 322 yeah is uh 322.90 your order had been delivered it was uh 6 22 26 what's the date today good point sir yeah today's 6 23 right okay okay okay let's see here
10:00
Speaker 2
Okay, do you have a spam or delete folder on your email? Okay. All right. Okay, and is it showing the date? Uh-huh. Okay, and it... Uh-huh. Um, it's 23 I think on your end. June 23rd. Yes. You can um, take a screenshot or a picture of that screen with the details and I'm, I already sent an email as well. You can reply and attach that screenshot or photo.
10:00
Speaker 1
I'm getting a copy. used to be via email let's see okay to you how do I ship it to you? let's see let you said you already shipped it by email I don't see that you shifted Was it on fax or email? JG Ellis at resinan.net yes yes Okay, I have it. Let's see.
11:00
Speaker 2
Yes, I sent an email to your email address, uh-huh emails emails to your email, let's uh uh, I'll spell it here, with base on your registration, um, uh, yes that's it. Uh, J for Juliet, uh, G for golf, uh, E for echo, uh, double L for Lima, uh, I for India, uh, S for Sam, at bresnan.net okay you can check your uh uh, spam or junk folder if it's not on the main inbox
11:00
Speaker 1
[KEEP_UNCERTAIN] I haven't, I hadn't, I hadn't seen it yet, what, uh, I see where Amazon shipped it, but, okay. All right, Lynx Tech, I'm on with you, okay. So, what, I'll swipe it. Uh-oh. Let's see. Check junk. Okay. Direct Meds, Direct Meds customer, no. Prime Video, Stream, Home Depot, Harbor Freight. I haven't got the email from you yet.
12:00
Speaker 2
okay. and spam if you have a spam folder. okay. let me send that one again but if you already have it you can feel free to send and attach your receipt once it's available and you're trying to connect and set up this new model number that you have right? all right are you [silence]? It you Also, recently, you now. [silence]
12:00
Speaker 1
Now, I got to have both three nodes close together and plugged in, right? Yeah. Yeah. Move that off there, cuz you're going to be needing to get there. Put it over to the side. Put it over to the side, or something or put it down below. And I'm still waiting for the the email. Yeah, okay. We need a cord. Get the, get the lowest numbered one. We'll make that uh, the the primary. Yeah, that's that's yeah. They're all routers. Now, look at the bottom and see which is the... [silence]
14:00
Speaker 2
Uh-huh. Yes. Make sure you have the first node plug in to the modem wired using an Ethernet cable then turn it on. [silence] Okay. All right.
14:00
Speaker 1
the lowest number and we'll make that one, uh, the leading one. Is there any way I can text it to you? Can I text it by Phone to you? that's the lowest one. [silence] what numbers do you want me to go by? I want to go with the lowest number. We're going to make that one, uh, the serial number. And I'm still waiting to get, uh, [silence]
15:00
Speaker 2
[HUMAN_REVIEW] I've already sent the email. Twice. It might be some time before you receive it. And while we're getting ready with this... Unfortunately, we don't have that kind of process, but I can email try another email instead. Do you have another email? Do you have another email?
15:00
Speaker 1
No, no, I don't. The only email I got is jgellis@bresnan.net. Bresman's B R E S N A N. say what?
16:00
Speaker 2
I see. So it's y b r e s for Sam, n a n.n et, okay. It's actually correct, so it might take some time. And, by the way, while waiting for an email and getting ready over your notes, I would like to set your expectation, um, GM. This router actually no longer support Linksys app. So to manage your network and settings, you can use a web browser for this. 100 is no longer supported with linksys applications to manage your network, but you can use the newer web user interface to log in into your router settings for this model using a web browser.
16:00
Speaker 1
Well, it's your router, right? If I had known it had done that, it's your router, and if I'd have known it'd be doing that, I wouldn't have bought this. And when I called them, they told me this, when I called you guys that I should get the number seven. That's what you do with all of 'em. Hey, Brandon, go get me another bar where I can plug this in where my phone won't go down. Would you hang on for just one second, miss. [silence]
18:00
Speaker 2
I understand but I would uh it's not something to do with Amazon but it's something to the newer feature of this router right. So if you're used to uh manager network using the LinkSS but you see I'm sorry. Yes it actually a number of seven or a Wi-Fi 7 but for its new features it is not so using LinkSS app LinkSS application it using now a web browser like a Google Chrome and Edge using an iPad a computer in order for you [silence] no problem.
18:00
Speaker 1
Okay, give me somewhere I can hook this up to a... Go give me a electric bar. In there, the room here, bomb room or whatever. Electric bar? Yeah, where I can plug into the socket and I can plug my phone in there. Uh, learn some English. [silence] Yes. Does it got a, where I can hook it up? uh, a USB. I don't have one. A charging brick. No, a USB. I got you. Well, go look for another one. I did. There isn't, man. There isn't. So, where did I go and find? All right. Give me one of them plug-ins that I can plug them to that. of that other one. Hey, bring that here. Bring that here. Hey, bring that here, but get one of them plug-ins that I can plug in there from that main one, so I can hook the USB up. Unplug it from that block. One of, where I can just plug a USB to it. okay. I got troubled. okay. okay. miss. now, what do I do? but on all your ' knows, now. they're all the same way or is it just this model? okay. so, this is on all your' knows and everything now? this here's the newer model, right? okay. all right. now, what do I do? what's up? and if we get cut off, please. if we get cut off, please call me back, huh. would you?
19:00
Speaker 2
this is only the model number that no longer support Linksys application. [silence] Yes, moving with the newer model. Yes. Okay, you already have [silence] Yes, no worries.
22:00
Speaker 1
Okay. Okay. Now, what do we do? You got it plugged in to, to them. You got it, Get the other cords out and we're gonna have to plug those in too. Yeah, we'll have to plug in then all three. So, we'll have to have all three words all plugged in and they all gotta be close together. And then when she tells me to do whatever we'll go from there. We're plugging all the nodes in right now, hon, cuz they all gotta be plugged in, right? Make sure, yeah, don't break nothing. That way in case if I gotta shift, it's not going to. Yes. Then take that bar there and plug into there and we'll use it.
23:00
Speaker 2
I can call you back. All right. So the first node right now, which where will you save, your main parent node is, Oh, yes. Let me check. Did you already select one of those nodes to be your main parent node? Okay.
23:00
Speaker 1
Well you we're we're we'll be heading into uh the the motor uh the the spectrum, uh cuz this here, this is what is they it's the modem or no that's the router we plug into, right? Yeah, but the router is the other company's internet, isn't it? Yeah, cuz this is a modem and and then we'll use the main one to hook up to the router, right? [silence]
24:00
Speaker 2
So, your modem, the internet box, is connected via an Ethernet cable to your new parent node, right? The LN1600. [silence] Yes. [silence] One of the new Billoc Pro 7 that you have. Yes, if that's a different model.
24:00
Speaker 1
Okay. All right. We're plugging in, uh, all three modes right now, and we'll have them close all in one area. That's what we'll do. What, what are you doing? Wait. Okay, hang on, hang, now, okay. Yeah, hug. Okay, now I'll plug all that in. They should work. Okay, then we'll see, plug them all in and then we'll see that they're all working. Okay. Okay, we want to make sure all three got power.
25:00
Speaker 2
Yes. Okay. So, since you have three nodes, one of it is connected using an ethernet cable going to your spectrum modem, right? Okay. Yeah.
25:00
Speaker 1
Does I got power too? now? Yeah. That's both of them got power. Yeah. All right. I want all three now. just soon we'll plug this one into the power cord because we got to have all three plugged in first. See, I got your O. If you look at my other nose that I had, I bought from you guys from year uh for uh from you guys for years. And this here, this is bad because me going through Amazon has been nothing. I will not, if you do not go back sell and direct, I won't do that again. They they really they jack me up and then I I couldn't could get none at Best Buy or anything. It it was just, it's a nightmare. But what are you doing? If we got power, what? I saved up. I don't have on a phone report. Oh, okay. Okay, now that third one's got power, right? No, you ain't plugged in yet. Then once we get plugged in, we can. Yeah, got power. Okay, we got all three power. Now that cable going back there, we're going to have to hook. Now we need to hook up to the router, right? Yes, that's the lowest number right there, right? Okay. Have them all close in there, one with the lowest number, but that's going to be our main one. That one. Okay. [silence]
26:00
Speaker 2
Great to know about that. Yes, one, grab one of them and we will use it as the main parent node. Connect it to your modem.
27:00
Speaker 1
Okay, so get it where it can reach. Then on the router, where do we put it? You see? I had it hooked up there once before and that guy, he disconnected it. [silence] Or is it still hooked up? Where that red one is and it's plugged in. Yes, see where does that go. [silence] That cord on that back of that block. You see where that goes? Okay, unplug that and put that modem into that. [silence] So we're now hooked up through our router. Okay, hon, um, yeah, that's no longer. [silence] We want to. [silence] Yeah, just put it to the side, unplug it. Demo notes that I got, can I pair them up with these [silence] [silence] the ones I bought prior to you from you guys. Okay, I'll do that. I'll do that later. I just want to get these three up now. [silence] They're blinking red. [silence] Is that one blinking red? [silence] They're blinking red. [silence] Is it blinking red? Yes, it is, miss.
28:00
Speaker 2
Yes, if you'd like to use that as a child node, you can still add that with the newer model number to extend Wi-Fi. Okay. And let me check the color light showing on the top of the new parent node. May know what it, what's the color light. Is it blue, blinking, white, solid? Okay. But the one that's connected, using a ethernet cable to the modem. Is it blinking red as well? Okay. Blinking red means it's actually unable to connect to the internet. And this main parent, now it's connected
29:00
Speaker 1
Yes. We're hooked up to its, the routers there to its ports. It says ethernet there. It's white now. It's white, okay. Yeah, they're still blinking red. It's a solid red. The other one is a blinking red.
30:00
Speaker 2
to the modem Spectrum ethernet port, right? Okay. Okay. Okay, because the right color Okay. solid white light. Okay, let's wait for the others to turn solid white light as well, the two newer child note Okay, they're connecting now to the new parent node. Okay. Give them two to three minutes . Okay. Still on the process.
30:00
Speaker 1
Now we got one of them, uh, the second one is white and the other one is still solid red. We're waiting for it to turn white, hun. Uh, well, we can do that on my phone. Yeah. I don't use my my computer. Okay. The other one that was white just went solid red again. What about that one up there? That's white. The one we made
31:00
Speaker 2
of connecting. Okay. Okay, that's great. And do you have a computer that we can access its settings where you can customize your Wi-Fi name and Wi-Fi password? Yes, we can try on the phone. Okay, and while waiting for the second child node, let's go to your phone settings and open Wi-Fi.
31:00
Speaker 1
Made our um our number one mother node is white. Now these other two are uh are uh uh red. They're both red. yeah, and we don't got these two cables, they they're not hooked up to where you where you where we got these going. the car the thing. Oh okay. [silence] Okay, I'm at my phone so I go to the settings. My Apple phone, I go to settings. alright, I hit settings. alright, I hit Wi-Fi.
32:00
Speaker 2
yes they're actually connected wirelessly to the main parent node. So let's just give them time like two to three minutes more. Let's just wait for them turn solid white. And while waiting let's configure your Wi-Fi. So we'll go to your phone setting and open Wi-Fi. Yes. And then go. That is right. And go to Wi-Fi. Open Wi-Fi. Okay. Yes. And then go to available network. Oh OK. What about right now? Can you see me now? Hello?[silence] [silence] Let me try my laptop. OK. Let me just go to my computer. OK. OK. We'll try that. [silence]
32:00
Speaker 1
And I hit Wi-Fi. And it says networks. Okay, I got, uh. I'm looking, let's see. I see my neighbors. I got Deppie, links. Uh, okay, other. Do I hit other? I don't see that. I see links, uh, up above. It says Deppie, links02491. It's locked. That's my neighbors. I see Spectrum Mobile, and then the burl, and then there's other.
33:00
Speaker 2
okay. All right. Under available network, okay, let's look for Linksys Wi-Fi name from the available network. It should be showing under that networks. how about a Linksys Wi-Fi name at the bottom part, are you seeing a Linksys Wi-Fi name? Uh-huh. okay. Let's select the Linksys 02 for 19. select. The link is 0219 select.
33:00
Speaker 1
Uh, I think that's my neighbor's. It says join link zero, two, four, nine, one. Where's that zero, two, four, nine, one at? On my knob? What does that say on that other knob? Name, links, zero zero eight five. Mine is zero, zero, what? Zero zero eight five. Zero zero eight five five. This zero, two, four, nine. Uh,
34:00
Speaker 2
[silence] That is actually the ending five ending serial number, the last five digits of the node. So let-- Yes, let's select that. And let me know if it's asking for password. Yes, that's the default Wi-Fi name broadcasting by-- Okay. That's the main parent node or the mother node. can use the password at the bottom. I see.
34:00
Speaker 1
1 is my neighbors. oh, it's that one? oh, this one I got is 0 2 4 9 1. yeah, we need to... we need to hook this one up to that. so that 0 2 4 9 1, I gotta make that my mother node, right? 0 8 5 5. 0 0 8 5 5. 0 0 8 5 5
35:00
Speaker 2
Okay. How about 0855? Are you seeing that on the? Let me check. Can we check instead the one that's mother node showing a solid white light at the bottom of it? It shows 00855 for the last serial number, right? Okay. How about this at the bottom of that mother node there's a QR code. Let's scan the QR code instead to connect to its Wi-Fi.
35:00
Speaker 1
I can hook that up to the router. Is it easier to do that? Yes, we need a switch. Okay, I, we need to hook up, we need to hook that up to the router, that 02491, right? [silence] Okay, because where it asks me, or it says to join is 02491.
36:00
Speaker 2
We're not going to to connect that one, because that's one of the child nodes. It's not the mother node. So we're not setting up the other nodes, only the main parent node's Wi-in. They can scan the QR code at the bottom of the Since the 02419 is not the serial number of the mother node, the one that's connected was showing a solid white light, we're not going to connect to that. To connect to the mother node's Wi-in, we will use the QR code at the bottom of the mother node, the one that's showing solid white, connected to the modem.
36:00
Speaker 1
2+, 3., what number? Why? No, she said, you need to scan the QR code. I got to scan the QR code with my phone. How do I do that? Okay, how do I okay, it says asked to join nets or auto join hotspot? I'm still on Wi-Fi. Do I gotta?
37:00
Speaker 2
Okay, we're not going to join the 0-2-4-1-9, but can we check at the bottom of the master node that shows solid white light, a QR code where we can scan for it to join the network? Yes. At the QR code at the bottom of the master node. You can open the I think you have a scanner on your iPhone. You just need to look up at the menu option. If you scroll down for the menu option.
37:00
Speaker 1
Okay, so I went to settings. I went to, um, y-videos. So I got to keep going back. Yeah, we can do that. Okay, let's see. I'm going to camera. I'm going to find camera. Okay. I hit camera. All right, where do I go on camera? I just take a picture of it. You just put your phone up to it and it should承认 oh! Just put my camera up to that, huh?
38:00
Speaker 2
yes let's open settings okay we will look for the option on your iPhone or can we open camera instead on your iPhone? and then all right, and you're going to scan the um QR code at the bottom of the mother node yes position position your camera to the QR code on the center frame and then it should auto scan.
38:00
Speaker 1
I cuz I'm in settings and it don't I'm in system settings and it don't say now where to scan. they'll scan automatically? Go to your camera and it'll register through our code. Well, see, I don't have where it says uh we'll try that here, but I on the phone we don't see where it says scan. Okay. Okay. What did I? We got the phone. We got the phone up to it. it. Do I scan it? Okay. All right, we scanned it. Unal to join the network link 00855. And it says okay. So now what do I do? Hit okay?
39:00
Speaker 2
Yes. To the QR code. Well, just going to use your camera this time on your iPhone. You just need to position your camera showing the QR code. Type. All right, and Let's stop. Okay. Let's try it again one more. Yes, please. Click.
39:00
Speaker 1
Okay, I hear it's okay. Okay, I heard okay. So now we want to scan it again? Okay, we scanned it now, uh, we don't... We got rid of the homeschool again? Yeah. Okay, scary. What'd you do? Join it? It still says unable to join the network link 00855 and it has okay down below.
40:00
Speaker 2
OK and if it's still not connecting try it again. Scan the QR code. OK. Yes please. [silence]
40:00
Speaker 1
Okay, I did that. You hit your camera wrong. No. See, okay. I go. Okay, I hit Wi-Fi and and it says not connected. Okay. I hit Wi-Fi. Then it says linked. It says linked, 02491. That's not the one, right? Yes. Yes. That's the thing. This is what you're supposed to follow.
41:00
Speaker 2
All right, so since you're having trouble with the QR scan, so just click OK and we'll close your camera phone settings and then open settings again on your iPhone. And then let's go back to Wi-Fi. We're going to toggle off and on Wi-Fi on your iPhone. Okay. And then, yes, that's not the one. We're actually looking for 00855 under available network.
41:00
Speaker 1
Well, can we switch that 02491 up there and make it the mother node? Because it's showing on my phone. Okay. We're doing that. And then we got to wait till it turns white, right? Yeah. Yeah. It should turn white yet. Yeah. Yeah. Then the other one we unplugged, it went to blinking red. So, it's blinking red, the one. Now, this turned white. That turned white. Did that one turn white? No, it did. It has the other one that we switched with zero two four nine,
42:00
Speaker 2
Okay. Yes, Steve. We can now disconnect the current one, the main parent node. And then we Okay. That is correct. Yeah, that's okay. All right. So, Okay.
42:00
Speaker 1
Is it, is it, it's blinking red. Right, Brennan? Yeah. We'll get it down there where you're gonna see it. Will it reach? Okay. [silence] We're still waiting, it's blinking red. And we've got that hooked up to my router. Okay. Go to your go to Wi-Fi and join this one. Do I go well, I'm on Wi-Fi. Do I hit join with this 002491 since we got it hooked up to the router? Or we got to wait till it's white. [silence] Yeah, so do I hit? Okay, I'll hit it to join then. [silence] But it hasn't turned white yet. [silence] Okay, I hit it. And it says join, links. It says join links. 0249 1. You see, uh Uh Uh Uh What's that? [silence] [silence] Yeah. Yeah, I tapped that now. Same password. We have to put the password in. Okay. Okay do I got to have a capital letter or not? Uh lower case U capital. Oh that's the that's the password huh? [silence] Here. Okay we'll [silence] put, we'll put the password of that [silence] Novel in there.
43:00
Speaker 2
It's sick. We'll just give it. Okay. And is it asking for... Uh-huh. Yes. Stop. Join. Join the links this Wi-Fi name 02491. Top join. to connect to the network. Okay, use the password of the new parent node with the 02491. Make sure to follow what it shows there. Yeah.
44:00
Speaker 1
so you joined? okay I got a check mark it says that I'm joined to it no internet connection no that the mother note is white now? It's still red.
45:00
Speaker 2
Okay. Okay, let's check. I see. Let's check again the mother node. Is it blinking red still? Is it... I see...
45:00
Speaker 1
Did it go? Okay. We did it for 20. Is it blinking yet? It turned blue? No. It said it still. It's still
46:00
Speaker 2
We're not going to reset that mother node instead. So for the reset process at the bottom of it, you will see the reset button. Press and hold it for 20 seconds. All right, and Okay, and let's wait next for it to turn solid blue light. So from blinking blue to solid blue.
46:00
Speaker 1
Bill Red. Solid Red. So you you push it back in. One. Oh, for 20 30 seconds. Okay. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
47:00
Speaker 2
is it blinking red or solid red light? Let's try it again. This time, pressing, holding the reset button for 30 sec. pressing, holding the reset for 30 sec. Yes.
47:00
Speaker 1
18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30. Okay, on my network, it says that I, it says Link 02491. I got a lock and a band signal and it says my network. Yeah. It's still red. Oh, it went blue. You see.
48:00
Speaker 2
Okay. All right. And going back to the light on top, is it red still or is it a different color? And during the reset, the light didn't change, right? Like it did not go off for a few seconds.
48:00
Speaker 1
it went blue it did go blue but now it's where it's white now it's white now and it says I have no internet connection but I got a check mark I got a check mark there and now it says my network it says my network I do got 02491 on my network and it's showing the lock and uh the signal and what's the color on the top of that it's white on the mother node now it's blinking right
49:00
Speaker 2
Okay, okay. Okay, blinking white. Okay, let me check it blinks, blinking white or solid white. Okay, but how about the light? Mm-hmm. Solid. Okay, solid white, right? The not blinking white. Blinking white. All right, so we'll give it one, two, two minutes. We'll wait for a solid steady white light on the motherboard.
49:00
Speaker 1
Okay. Now, it says no... On my phone, it says no internet connection. Now it's red. Now, it's red again. Now it's red again. That's right. And then the other two nodes are white. Yes. Yes. Yes. Yes. Okay. Now, do we wait to let the color... color? It's not bringing... [silence]
50:00
Speaker 2
Yes, since, since it's, uh, solid red light. That's actually weird, but let me check this, uh, mother node. It's still connected, wired going to your modem, right? Your internet box. Try to disconnect the ethernet cable on that mother node. Try disconnecting it, then reconnect it back. Yes, we will wait for it to go to blinking again. Blinking white, then solid white.
50:00
Speaker 1
It'll start blinking white, then we plug it in, those are just solid red. Unpl- It's got power. It wouldn't be red.
51:00
Speaker 2
[silence] Yes, it should have a white light. How about this? To avoid any confusion, can we unplug for the meantime the two other nodes? So just going to focus with the mother node first and plug them from the power source. [silence] All right, so while waiting for it to turn solid white, let's unplug the other nodes from the power source. Keep them off for the meantime.
51:00
Speaker 1
no, that has nothing to do with it. Okay. All right. We're unplugging the other nodes. Unplug that one, too. Do we unplug the mother node now, too? Or leave it? Okay. It's it's on, but we didn't hook the ethernet up yet either. We don't plug that in yet. Now plug in the ethernet. Okay. We just plugged in the ethernet to the mother node.
52:00
Speaker 2
OK I Yet's plug into the power source. And right now it's still sold red light, right? OK, calm. OK, we will connect now the mother node. Yes, please. To the mother node. Uh-huh. OK. And then let's wait for it's light to change. Uh-huh. Let's check if it starts blinking red or blinking white. All right. Any changes on the light of the mother node now? It's still solid red light. All right. So, we're going to perform another.
52:00
Speaker 1
That's all. That's all nodes, right? Oh, we got to unplug it, too. Do we got to unplug the power or just theethernet? Okay, just unplug the router. Unplug the router, the power to it. Just see if it's got a cable on the back, you can just pull that cable on the back. Okay. So now it's not
54:00
Speaker 2
For a boot up sequence, we're going to unplug this mother node from the power source and we will unplug your Cox modem from the power source and we will give them 2 minutes while being unplugged. only the mother node and the modem, your internet box where this mother node is connected into. Yes. Just the power. Do not disconnect the ethernet cable. Just the power.
54:00
Speaker 1
hold on huh okay yes yes it is yes it is ok
55:00
Speaker 2
Okay and how about the mother node? Is it unplugged as well from the power source? Okay, I will let you know when to connect them back. I have my timer here. All right.
55:00
Speaker 1
[silence] the router, we plug the router in first, then we plug the, we plug the modem into the router, after that. It is, okay, now, do we [silence] what's that light down below?
56:00
Speaker 2
The time is up. We can now connect the modem to the power source first. Yes. Yes. OK, the device from Cox. that make sure, yes, the ethernet cable is still connected, going to the mother node. All right, let's do you have a light indicator on your router, like online, internet? Let's wait for it to turn to a steady. solid light before plugging back in the mother node to the power source. [silence]
56:00
Speaker 1
It's blinking blue right now. it's on yeah just blink and blue right now on the router okay the router's on what can we unplug can we hit the button to shut the router off and turn it back on well I just want to make sure that it's on okay we're going to hit the button on the router or cu and it says power it's on okay now do we hook up uh to the modem now power and all ethernet and all okay we're doing that now it's blue is it blinking
57:00
Speaker 2
No need, just unplugging it from the power source, it totally turned off the device. So no need to press any buttons. Yes. Okay. All right, so let's
57:00
Speaker 1
solid. We got solid blue. Okay, you got that plug back into the power source? We got it plugged in and she's blue. We got it all plugged in. Not now. Not now. It was unable to join the network link 02491. That's what it said on my phone. So now I'm trying to plug into that. Huh? It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking. It's blinking.
58:00
Speaker 2
okay so we can now plug in back the mother node to the power source okay so just to make sure the mother node is now showing a solid blue light correct okay we will wait first for the light on the mother node to show a steady solid blue light before connecting to its Wi-Fi so right now is it solid blue or blinking blue
58:00
Speaker 1
It's blinkin' blue? Yeah. It's blinkin' blue. Uh-huh. We'll wait for a solid white. Oh, okay, we, what? She's blinkin' blue now. So, we're waitin' for a solid white. Do we plug in them other nodes with the power? Or not? No. We do. Now, with the other two.
59:00
Speaker 2
Okay, so we'll . Okay. We will wait for it to turn to a solid white light, since it's configuring now itself, so we'll wait for solid white. Yes. Okay. [silence] Okay, so we'll give it one to two minutes to turn to a solid white light. Yes, make sure the mother node is plugged into the power source and connected using an Ethernet cable going to your modem. Okay.
59:00
Speaker 1
, uh, nodes. Do I, uh, do I, uh, plug in these other nodes to the power now? One. Uh, what do you want? Okay. Uh. What do you say? Is it blinking blue or. Huh? It's red. It's red. Oh. Solid red light? Or you should never be even over there in the first place. Is this solid red light? Solid red. It's solid red.
60:00
Speaker 2
Not yet. I'll let you know when to connect or plug in those two nodes. And right now the mother node is it blinking blue still or is it now solid white? Is it still a red light? okay, they have another port that we can connect to this mother node, solid red means
60:00
Speaker 1
Al, that. Okay. There is there another internet? No, it's not. It's just 1. It's white now. It's right now. Okay, I hear it. Okay. I hear it. Okay. Okay. It says I got a check mark. A web bro. Do we plug in these other n?
61:00
Speaker 2
It's offline, no internet And it's internet is dependent from where it's connectedto Can you try another port? on your modem you only have one port on there maybe have the model number of the device okay it's white great what great so it's now having internet so let's now go back to your smartphone and open wifi make sure you are connected to yes All right, so let's now open a web browser on your smartphone
61:00
Speaker 1
All right, now, where do I go? You said web browser, where do I go? Okay, let's see. I got Amazon, eBay, I got, mm-hmm, I got, I got set spectrum, I got vimeo. Okay, let's see. I'm looking for safari. Oh, let's see. Look like, okay,
62:00
Speaker 2
Not yet. We're configuring the Wi-Fi of your Linksys, but if you um do you have Safari browser on that smartphone? Let's use Safari browser instead. [silence] That's the one with a compass logo. compass. And color blue. [silence]
62:00
Speaker 1
Okay, I got... I got... I got Safari with the blue. Yes. Okay, I opened it. Oh, what? I got something here. Okay, I go down below. I go down below. I clear it. Okay, now what do I do?
63:00
Speaker 2
okay all right select it open Safari browser and at the address bar search this uh link that I'm going to provide the type there at the address bar okay okay type this at the address bar the long bar at the at the top if you have it at the top or at the bottom type there myrouter that's one word
63:00
Speaker 1
Okay, is that, is that capital or not? Okay, no capital. All right. So I type in my, wait a minute, my ar over two P E R O K no break, all one word, right? Okay, there's no space on any. Okay. I did that.
64:00
Speaker 2
my router, m,[silence] y,[silence] R[silence] O[silence] U[silence] T[silence] E[silence] R[silence] my router,[silence] O[silence] U[silence] T[silence] E[silence] R[silence] my router,[silence] y[silence] e[silence] s. Then, next is the dot,[silence] the [silence] symbol [silence] dot,[silence] my router [silence] dot,[silence] y[silence] e[silence] s,[silence] there's no [silence] y[silence] e[silence] s,[silence] no space.
64:00
Speaker 1
info info and then what do I do, I hit search I hit the arrow search okay, I hit the arrow, okay I did that trying to reach length now okay, it says trying to reach length now and then it went to
65:00
Speaker 2
Myrouter.info info yes info and search for it yes hit search yes okay and let me know once you have the welcome page for Linksys okay so the first page should be a login page like welcome to Linksys [silence] okay [silence]
65:00
Speaker 1
Blue. The mode went to blue. The mother node went to blue. Okay. And it says, uh, trying to reach links now. That's all I see. Your current device is not connected to your router network. Your VPN is enabled. You're using a custom DNS provider. And then it says down below, need links help. [silence] Okay, I went, I went back. I went back to it. Okay. Let's see. Uh, oh, God, let's see.
66:00
Speaker 2
Okay. So we'll try it again. going back to the search bar or address bar on the Safari browser. Before the my router.com, add this URL link.
66:00
Speaker 1
Okay, now, okay, so I took everything off on the search browser. HPS, I got, I got HPPS. Oh, HHTPS or what? Oh, now wait a minute, okay, so I'm going back, so, and it says ask Google or whatever. So anyway, I hit H T T P H.
67:00
Speaker 2
Okay, so we're going to type there HTTPS Hotel Hotel Tom. It should be HTTPS, H for Tom, H for Hotel, T for Tom, T for Tom, P for papa, S for Sam.ttps PP
67:00
Speaker 1
Tom PS so I got hotel Tom Tom Papa Sierra The uh what's the colon symbol? Okay so I hit the two dots Okay so I hit the slash H A Oh I got to go I got to spell to forward slash or just hit the slash
68:00
Speaker 2
Uh huh uh huh yes yes then Colin the symbol column next is the Colin symbol C-O-L-O-N the column that's the two dots up and down dots yes and then next is two forward slash yes two four words slash slash symbol
68:00
Speaker 1
Okay. HTTP, the two dots and I hit the slash. Yeah. Um, okay, my router, r-o-u-t-e-r, right? All one word, my router info, i-n-f-o. That's Okay, I gotta go back and put the dot in. My router. But I, Okay, my router.
69:00
Speaker 2
Hit that. Yes, Please make sure you are pressing the upper and the of those. Okay, that's great. Then next, followed by my router dot info. Yes, Yes. My router and info, they should be a dot, my router dot info and then dot info.
69:00
Speaker 1
Information. Information. All right, my router dot info. All right, I hit the, I'm going to hit the magnifying glass. Okay, I did that. It says, my router info. You are trying to access your links Router local setup. Do I gotta hit show more? Okay, I hit show more. Okay, it directed straight to a menu. Initial system settings when the router is powered for the first time. Follow these steps to access and login successfully.
70:00
Speaker 2
All right, and search. Okay, and search it again. Tap the arrow. Okay. And it's not letting you, going to sign-in page, right? Yes, please. Can you select show more? And may I have what it says there?
70:00
Speaker 1
Okay, what it says. First connect. Make sure your device, okay, is connected to the Wi-Fi. Enter the URL. What's that? Okay. Then it says use an alternate if needed. We don't need that, right? [silence] Is it still solid white Brandon? Yeah. Yes.
71:00
Speaker 2
That's actually the HTTPS that we're using earlier, but go but yes, actually, we're not routing to the correct page, so let me just check again. The light on the master node, it's still solid white, light, right? Okay, let's test instead the internet via Wi-Fi. On your smartphone, since it's connected to the links, says 02491. Try to access any website. Check if we can use internet. [silence] [silence]
71:00
Speaker 1
Oh, so I need to go back. I need to go back to settings and see if it's hooked up, right? Okay, so I'm going back to settings. Okay, I'm going back to settings and the links has got a check on it. 02491. And what's the color on the node? It's white. It's white. Okay. Do I plug in these other nodes now? Okay. Okay.
72:00
Speaker 2
testing, we're testing, yes, yes, make sure it's connected to the link 02, um? Okay. Okay. So the link is 02491 will be the SSID of all your nodes. So just making sure, can you try opening YouTube app or any apps on your smart phone, check if you can access and use the internet? Not yet? We're testing first the Wi-Fi of the mother node.
72:00
Speaker 1
So I go. Now. Now. I, go. Now, my phone service does have internet also. But now, okay, I'm hooked up, let's see. I'm hooked up to this Wi-Fi. So now, what do I do? Where do I go? I go to YouTube or something, or what? [silence]. What's that? I hit YouTube and it just, it's come up, but. Okay, I'll hit the other one, too. Okay, I hit the other YouTube. I got that. So what now? Then I go back to settings. I go back to the Wi-Fi settings.
73:00
Speaker 2
Make sure it's connected and online. Okay. Yes. Like, open YouTube in your smartphone. And, um, by the way, make sure the cellular data on your smartphone is turned off. Um, the cellular data. Is it off on your smartphone? Um, the cellular. Uh-huh. Okay. And I want to make sure Okay. Mhm. Okay, just to make sure that we're not using...
73:00
Speaker 1
[silence] to settings and it says I still got the check mark there. [silence] okay, I go to my settings. I go to settings and then what do I do? [silence] okay, well it brought me up to my Wi-Fi, so I gotta, all right, now I go to where on settings? [silence] what? Cell you like. Oh, cellular, cellular. cellular. Okay, I hit cellular.
74:00
Speaker 2
Okay, can we also check if your cellular data is off? Again, go back to your phone settings and make sure the cellular data is off to make sure that you're only using Wi-Fi, yes? Look for cellular data. Um, under settings, look for cellular data and make sure it's turned off. Cellular data, like another data connection on your smartphone. Yes. Make sure, uh,
74:00
Speaker 1
in the sense of cellular data. It says green. It's on or whatever. A Wi-Fi calling is on. Facebook is on Rings. Hit what? Okay. I turned it off. Okay. Okay. Um, uh, YouTube, come on. I got YouTube. Yeah, you hear that?
75:00
Speaker 2
It is Is it uh... Let's guy uh... uh... Okay. Let's stag off the the the uh... turn off cellular data. Turn it off. The green button. Stag off. Okay. And then let's try it again using YouTube on your smartphone. Go back to YouTube and try opening any videos. Check if you can play it. Uh huh. And can you open uh uh a video on that YouTube channel? Check if it loads loads the video.
75:00
Speaker 1
okay can I go back and turn on can I go back to Cellular and turn that back on okay I want to do that first so I'll go back to settings I turned on Cellular so we can plug in these two nodes sir that search. that's cool that's cool okay they're both blue they're they're both blue they're blinking blue both of them blue Please talk little bit louder. Are you all plugged in now? Okay no not now Okay are they all blue now? Okay they're not plugged in sir? Okay okay but are you hearing me? I heard someone talking but it sounded Oh I didn't know you were calling huh [silence] okay go ahead and turn on the microphone we can I can hear you fine after [silence] one more time sir [silence] Huh? Oh hello? Oh you're calling me huh? Okay [silence] so once you turn it on you can hear everything right?
76:00
Speaker 2
but if it's playing, that means the internet is working fine, via Wi-Fi. so we'll now going to plug in the two child nodes to the power source. Yes. you may now turn on your cellular data. And after plugging in this two child nodes, okay. next to blue is blinking blue. and then we will wait for them to turn to a solid white light.
76:00
Speaker 1
They're blinking blue. Yeah, I gotta go to the restroom. My nephew is gonna talk to you. I gotta go to the restroom, hon. Tell her hi. What's up? They're they're still they're blinking blue right now. All right. Yeah. Hey, I got my garage or what? No, one.
77:00
Speaker 2
Okay. Alright, the hour is starting, so we're waiting for solid white. Okay, no problem. Alright. Okay, no problem. It's actually restarting, so next to that should be either blinking red or solid white light.
77:00
Speaker 1
uh, yeah. Uh, one of them is white. Yeah, though, there's one blinking white and one blinking blue still. Yeah, they're both white now. huh? All right, what'd you say? uh, okay. One's solid white and one's blinking red now. Okay. now they're uh, both red. [silence]
78:00
Speaker 2
solid white or blinking white okay so blinking white it's now connecting to the parent node okay so we're waiting for them to turn solid white okay let's wait for the blinking red turn solid white too still connecting
78:00
Speaker 1
Uh, solid red. Okay. If we can't make big deals, we'll go to Walmart.
79:00
Speaker 2
Solid red or blinking red? we'll give them one to two minutes. I think they're still trying to connect. Solid red means it's offline, still waiting for them turn solid white. So we'll give them more time.
79:00
Speaker 1
okay they're still red they're still solid red at the same time on both of them okay yeah it went off
80:00
Speaker 2
Alright, how's the child node? Are they still red light? Okay. So this time, we're going to reset this, two child nodes. We're going to add them using a different method. For the reset, you're going to press and hold the reset button on the child node for 20 seconds. Then, do it on the first child node. Then once you're done with the first one, you can move to the second one. Alright? And while you're pressing the reset, let's observe the light, if it goes off. Okay. And is it [silence]?
80:00
Speaker 1
Yeah. Yeah, it's on, but it's blue now. Take it DOWN. there. Good. I have much security up. doing this. Go. them. All right. They' re both blue now.
81:00
Speaker 2
Now showing a blue light while pressing. Okay, you may now release the reset, then you can do it with the same steps to the other child node. So wait for the light to go off, then blue can release the reset. All right So we'll give them one to two minutes. I think they will start. I'll just check.
81:00
Speaker 1
Okay. All right. They're blinking blue.
82:00
Speaker 2
Okay, flashing blue and we will wait for a steady, solid blue light on both Cells. Alright. [silence] Okay, waiting for solid blue next.
82:00
Speaker 1
one solid blue and the other one still blinking you think it's okay yeah [silence] what [silence] if it's flashing any more than that [silence] yeah if something goes wrong you
83:00
Speaker 2
All right, we'll wait for the other one now to turn solid blue.
83:00
Speaker 1
What? OK. It's still blinking right now. [silence]
84:00
Speaker 2
Let me know once the other child node turned solid blue. Okay.
84:00
Speaker 1
Yeah, it is. Okay.
85:00
Speaker 2
And is it banking blue still? OK, the - [wimps] - actually taking some time. So, give it one to two minutes more.
85:00
Speaker 1
Nope, that one's still solid blue. Yeah, it's still blinking. [silence]
86:00
Speaker 2
today and no changes still on the other child node. And the second one, it's blinking blue light, right? We're going to reset once again this blinking child node, blinking blue. So same steps, press and hold its reset button, wait for the light to go off and once it shows a blue light again, release the reset.
86:00
Speaker 1
All right, it's solid blue now. Right. Yeah, it went off. Yeah, yeah. All right.
87:00
Speaker 2
All right, and release the reset. And before you, before it turns blue, it, light goes off, right? It, for a few seconds. Okay. Yup. All right, thank you. And let's give it a minute or two again. Turn blinking blue and then a solid blue light. Okay.
87:00
Speaker 1
Okay, it's solid blue now. Yes, ma'am. Okay. So, just one second. Okay. All right. I did. Yes, it is. Nope. Nothing. Yeah.
88:00
Speaker 2
All right, just to make sure both are now solid blue light, right? All right, so we're going to add them using the pair button. The pair button is we're going to click the pair button on your mother node for one second. The pair button is the bigger button between the reset and the power switch. Click it for one second. Yes. And the light on the mother node is it blinking now, blinking white. All right. And let's observe the light on the child nodes if one of them starts blinking blue.
88:00
Speaker 1
uh... one just started blinking blue Yes, it's still solid blue but the other the other one's blinking white now It's blinking blue now They're both blinking white now.
89:00
Speaker 2
all right, that responding now to the pear. It's on the process of adding soon. From blinking blue to blinking white. Then how about the other child node? Is it solid blue still? All right. We'll just give it some time. Uh-huh. All right. That is on the process of adding. So we'll give that two to three minute. So we'll wait for solid white. And at the same time, let's continue to observe the other ones to have a a blinking blue. All right. That's great, it followed. So we'll wait for blinking white on that and we'll wait for both to turn solid white. All right, that's great.
89:00
Speaker 1
[silence] when I go out. Do that sucker ain't there, so I've seen it twice. And we thank you for helping us, hon.
90:00
Speaker 2
So they are now connecting to the mother node waiting for a solid white light. Mm-hmm. Oh, is it a big bear? I see, cuz I haven't seen a bear in person now. I see. my pleasure. All right. And so are there Uh-huh. Okay. So we're waiting for the last one to turn solid white.
90:00
Speaker 1
That's nothing to make it. They're. OK, they're done. They're solid white now. OK, So is that it? Thank you, I appreciate you helping us. Should I
92:00
Speaker 2
All right, so they're connected and online. So you can now unplug these two child nodes and move them, relocate them. I would suggest in moving your child node, move them one at a time. You can start with the first child node that's nearest from the mother no, plug it in, wait for it to go through blinking, then until it shows a solid white. Then you can move the second child node. Yes. And once you have relocated them, all solid white, you can then connect your devices at home, and you should be all good to go. You're most welcome. And thank you for your patience for both of you and taking, giving time for this. This is once again, Rachel. Thank you for calling Lynis. And have a wonderful day. [silence]
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