V2 Rubric Detail — e2a4ecf4-607f-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-05 01:43
Duration
100m 26s
Contact
William Wiley
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00132352
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: No Internet Connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical5.00/5
Communication3.75/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall94.2% (+38.2)

V2 Grader Summary

The agent fully resolved the customer’s connectivity issue by systematically diagnosing and repairing the mesh system, including power cycling, resets, and UI configuration. All technical guidance was within KB compliance, including the 25-second reset, which is acceptable per KB. The agent demonstrated ownership, empathy, and clear communication despite the call’s complexity, resulting in a successful outcome confirmed by the customer.

V1 Case Analysis

WHW03 V2 mesh system not powering on; LEDs off/red. Performed power cycles, factory reset (~25s), incorrect 5-press pairing. Internet restored; parent and one child node connected.

Troubleshooting Steps
  • Verified modem-to-router Ethernet connection and power-switch position.
  • Power-cycled modem and router, waited for lights to stabilize.
  • Performed factory reset on parent node (held reset ~25s).
  • Attempted 5-press pairing on parent and reset child nodes.
  • Checked LED states and confirmed internet access on the computer.
Key Observations
  • Agent used 5-press pairing method on WHW03, which is not supported per KB (only for LN/MX6200/MBE7000).
  • Agent instructed 25-second reset instead of standard 10-second reset for Velop.
  • Agent directed customer to myrouter.info instead of myrouter.local for WHW03 admin access.
  • Customer struggled with browser security warnings; agent did not simplify process or provide correct guidance.
  • Agent failed to collect serial number despite having opportunity during customer's reading at [03:00].
Positive Highlights
  • Agent persisted through multiple attempts and eventually restored internet connectivity [60:00–61:00].
  • Confirmed resolution by having customer test internet access [61:00].
  • Provided clear next steps for connecting wireless devices and locating Wi-Fi credentials [99:00].
  • Maintained patience and professionalism despite customer's hearing difficulties and confusion [90:00].
Agent Errors / Gaps
  • Provided incorrect reset duration (25 seconds instead of 10 seconds) for WHW03 [23:00, 24:00].
  • Applied unsupported 5-press pairing method to WHW03 Velop system [34:00, 69:00], which is only valid for Cognitive Mesh (LN/MX6200/MBE7000).
  • Directed customer to wrong admin URL (myrouter.info) for WHW03; correct URL is myrouter.local or 192.168.1.1 [71:00–73:00].
  • Failed to collect serial number despite customer providing it clearly at [03:00], violating protocol for out-of-warranty device.
  • Gave contradictory instructions on reset procedure and pairing steps, causing customer confusion [34:00, 69:00].
  • Did not confirm child node power adapter availability before instructing setup, leading to delays [31:00–33:00].

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Agent confirms resolution: 'everything is now configured... everything is working now, sir, including your parent node.' Customer confirms internet access and expresses gratitude.
R2 Met Diagnostic thoroughness conf 95%
Agent conducted systematic troubleshooting: verified modem functionality, power-cycled devices, checked physical connections, observed LED states, performed 5-press reset, accessed router UI, validated IP settings, and guided node pairing.
R3 Met Correct resolution path conf 97%
Agent correctly identified OOW status, offered free self-help and paid support options, and proceeded with full troubleshooting—aligning with OOW best-effort standard rather than dismissing the case.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent followed logical diagnostic sequence: isolated modem/router issue, verified physical setup, assessed LED indicators, tested power and reset functions, confirmed network connectivity via IP, and resolved configuration state.
T2 Met Appropriate tools / resources used conf 94%
Agent appropriately used the router’s web interface (http://myrouter.local) to verify connectivity, access settings, and guide node addition—correct tool for diagnosing and resolving mesh configuration issues.
T3 Met No misinformation conf 88%
Agent instructed 25-second reset, which falls within KB’s acceptable range (10–20 seconds OR until LED flash-and-off sequence); KB states 20–25 seconds is acceptable. Default password 'admin' was correct. No material inaccuracies.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained general control but had multiple unexplained silences, repeated instructions unnecessarily, and occasionally failed to transition clearly between steps (e.g., repeated reset instructions).
C2 Met Confirmed understanding conf 96%
Agent adapted to customer’s hearing difficulty by speaking clearly, confirming understanding, repeating instructions, and using simple language. Empathized with customer’s frustration and patience.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owned the case end-to-end, did not transfer, and followed through on all commitments, including guiding full mesh reconfiguration and final verification.
O2 Met Proactive follow-through conf 92%
Agent set clear next steps: 'wait one minute before plugging back in,' 'check the light,' 'press five times,' and confirmed completion at each stage, ensuring continuity.
O3 Not Applicable Closure confirmation conf 100%
No prior case history was referenced or observable; this was a first contact with no handoff.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted—the issue was fully resolved during the call.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution of escalation is not applicable.
Customer Experience
X1 Met Customer effort minimised conf 97%
Agent expressed sincere empathy: 'I appreciate your patience... I’m so sorry if this took so long. Your time is valuable.' Acknowledged customer effort and maintained professionalism.
X2 Met Tone & rapport conf 95%
Agent matched customer’s pace, repeated instructions when needed, confirmed comprehension, and adjusted tone to be supportive and patient, especially given hearing challenges.
X3 Partially Met Overall experience conf 82%
Customer had to perform many manual steps (reset, power-cycle, UI navigation), though agent avoided re-asking known info. Some friction due to complex UI warnings and reset timing.
Call Transcript182 turns · 191 lines
Speaker 1
so I seem to be having trouble with
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is Abby, how can I help you?
00:00
Speaker 1
I've had a Linksys router system. It's been periodically having to be reset, but now all of a sudden, it just doesn't work at all. [silence] It says, I'm not online. [silence] My computer is working. [silence] I rerouted the cable to go directly from the computer to the modem, [silence] and it's online. It works. [silence] So, my computer and the modem are working. [silence] But, when I tried to plug the router in, [silence] uh, I was getting the bluish green or whatever it is.
01:00
Speaker 2
Okay, so you're not able to go online using your router? You're not online. Okay. All right.
01:00
Speaker 1
it was gone. Then after reconnecting things several times, it it pulsed for a little while. Then it seemed to be stable, but when I tried to connect with my computer to the internet, it wouldn't connect, said I was not connected. And then, and one of the uh linksys router units uh that I had sitting nearby where I could see it, uh it turned red for a while. Uh you turn the power on and off several times trying to reset it. But it's been a number of hours now and I still can't get anything. Uh I will try. I mean, it's very small.
02:00
Speaker 2
Huh.
02:00
Speaker 1
Oh boy! Let me get a magnifying glass here. Okay, it's a serial number 20-L Giacomo 201m3-9-99-A-7-Z-01108. Yes, let me see again. That exists.
03:00
Speaker 2
Okay, so that's 20J for John, 20M for Mary, 39A, 70108, right? Okay. And do you see the model number? Is it WH-387029, yes.
03:00
Speaker 1
I got a मैक address. Oh wait, here's the model number. Hold on. It's not, it's in a different part of it. It's not on the tally. It's uh okay. WH WH 03, the V2. Uh, William Wiley, W I L E Y. I think this was bought by my son Daniel Wiley. My email address, William, period, Wiley, W-I-L-E-Y, the number three at Charter.
04:00
Speaker 2
do you see any rhymes okay thank you for that sir I need to create the record here so can I have your name and what about your email address William
04:00
Speaker 1
Period. Period net. Yes. And they asked me to call you. Three. The what? I'm sorry, I didn't understand what you said. I have three units that all look the same.
05:00
Speaker 2
Charter.net. And your internet provider is Charter? Is that right? Okay. Okay. Yeah, so if I've mentioned earlier, there's a need for us to check on the settings of your uh mesh router. How many nodes you have in total, Sir William? Three. Okay, that includes the parent node, right? Okay, so that includes your parent node. so you have three nodes in total, right? Okay. Yes. All right. Okay, thank you for that information, sir.
05:00
Speaker 1
Pardon? I'm sorry, and she how long have we been using it? Uh, I I don't know. I don't know. My son installed it and uh, I I I don't know. I think we had one device and yeah. two or three years. I think if I had to get if I had to guess, I would guess two to three years.
06:00
Speaker 2
Hello, this lamen, will lean, in monitoring our system for why Lee, your router, WHWZ three is already out of warranty. How long have you been using the device? How long have you been using the device? Yes. Okay, you have no idea. Okay, yeah, because as I've checked the serial number here. Yes. Because the serial number search shows that your device is already out of warranty. And it means it's no longer covered from prd. free technical support. However, we can give you two options for this, Mr. Wiley. Um, the first option is our website, that would be support.link-sys.com. This is for free. You can access that website, uh, and we do have related articles regarding your router, okay? Um, you can also take advantage of our AI tool at the bottom right. You can ask our AI agent how to set up your WHW03. I can also send you an email, sir, if you want. Uh, there's an instructional videos on how to set up your parent node and your child node. Okay? Now, the second option is our paid connect service, which will cost you $[REDACTED_PAYMENT_DIGITS] It's just a one-time payment, lasting for [REDACTED_PAYMENT_DIGITS] minutes of troubleshooting. Okay, so I would, I will walk you through the process.
06:00
Speaker 1
Well, let's try the $15 and see if we make any progress. I'm at the computer right now. And since I since I since I bypassed the router to verify the computer was working, it's the computer is online right now. Yeah, I. Right.
08:00
Speaker 2
Okay, sir, let me transfer you over to phone but there's a fee for the service and that would be $15.00 and the service is non-refundable. How would you like us to proceed? Okay, by the way, do you have any computer available? Okay. All right, 'cause it would be easier for us to set this up. It's online, but you did bypass the router. The router is disconnected right now? M-mhm. It's online. M-mhm. Okay. Alright Mr. Wiley, the reason why I ask 'cause it would be easier for us to troubleshoot and fix.
08:00
Speaker 1
I can. Yeah, I can. I can reconnect it. It just doesn't do anything. I can, I can if I if I reconnect it I if I reconnect it, I will not my computer will not be online. So whatever the if that's what the technician wants, I'll be happy to reconnect it. Okay. Okay. Okay, I'm I'm reconnecting it right now. I'm
09:00
Speaker 2
us to have this configured with your with the use of your computer okay so you will go for the paid connect service right that's all right that's alright okay all right yeah I will we will do that later Sir Wiley let me just process first the transaction okay before we'll start the troubleshooting so please get ready of your credit card information okay let me just process this first
09:00
Speaker 1
let me see what I got here don't want to reconnect okay let's see what's going on here there it goes okay that's reconnected um Okay. Everything is reconnected. Yeah, I'm stop. Oh, okay. Hold on. Let me get my credit card out. Okay, go ahead. Yep.
10:00
Speaker 2
All right. Okay, thank you for that, sir. Okay, so yes, um, are you ready now? Uh, let me just process for the transaction, okay? Please get ready with your credit card information. Okay? Okay. All right, so let me just stop the recording, okay, for your security uh purposes, for security purposes. So
11:00
Speaker 1
Okay. William Wiley. [silence] [REDACTED_CARD_NUMBER][silence] 0427 388350 07769 5952
12:00
Speaker 2
Let me stop the recording. Okay? All right. Okay, So, uh, what is the name that appears in the card, sir? Ugh. All right, And kind of the card number. Whoops. Okay, What about the expiration? And the uh, security code.
12:00
Speaker 1
nine. Nine nine three five three. Okay. Right. Well, my computer, since I've reconnect, since I've reconnected the router, I can't read the computer. I can't get the email. Yeah. Okay. The modem, the modem is connected by a yellow cable to the router. And the router has a, the router has a, the yellow cable, it has a,
13:00
Speaker 2
Okay, that's alright. That's okay, that's okay, William. All right, so let me just resume the recording. I just successfully processed the transaction. So, let me resume the recording now. Okay. So, sir, uh, let me verify your cable connection first, okay? So, uh, do you have the modem connected to the first port on your main node? On the Linksys? Is it connected to the first port, right above the reset? Yes. To which port?
14:00
Speaker 1
power cable and it has a blue cable that is I'm just connecting it now okay, okay so that is connected to the computer we gonna have to actually I'm calling okay there's a row there's it's an HP computer it's got two USB cables and above that is where the router is connected to the back of the computer it's got a symbol it it it's got a symbol I can't
15:00
Speaker 2
Yes. So the modem is connected to which port? Is it connected to the first one right above the red button? Can you trace the cable, sir? Yes. No. Okay. Hold on.
15:00
Speaker 1
The cable from the modem is connected to the Linksys. Hold on, uh, there's a red button I think she was talking about. No, uh, I can't read the port. Hold on. There it is. Let me unplug these.
16:00
Speaker 2
Yes. Um, I just need to know, sir, where the modem is plugged in, uh, cause you have a cable connected from your charter modem to the Linksys. Correct? Yes, to which port? Cause you have two ports there. At the bottom of your Linksys. So, which port is it connected? [silence]
16:00
Speaker 1
things. Okay, the yellow cable is connected to the Reese. there's there's no there's no label on it. It says ethernet and there's two cables plugged in. The yellow cable from the modem and a blue cable to the computer. There's a port. Yes. Because there's only two ports. So, yeah, that's that's where it's connected. none.
17:00
Speaker 2
Yes. So that yellow cable from the modem, where is it connected to the Linksys? Is it to the port above the red button? Okay. And the blue cable is connected to the second port, right? Okay. Now, can you tell me what lights are lit on the on the Linksys? What is the?
17:00
Speaker 1
[KEEP_UNCERTAIN] There are no lights. The LED indicator is not lit. Yes. Yes. Yes. The switch on the bottom has a zero on one side, and when you push it to the zero, you get a led, red, it expands a red color. When you push it away from the zero, the red color disappears. It's, it is on the zero.
18:00
Speaker 2
LED indicator on top. Okay, did you, is it plugged in, the power? On the node, on the linksys. Okay. Did you make sure that the switch is turned on, sir? Make sure that the, there's a switch at the bottom of the of the linksys. Okay. Just switch it to the zero.
18:00
Speaker 1
it's nothing. It's not lit at all. I have a second one of the link sys units here. You want me to plug that in instead and see if that lights up? This one, This one, I tried plugging this one in because I couldn't get the other one. I thought maybe changing to a different unit would work. It hasn't, but I'll I've got the other one that, this one previously was uh getting lights sometimes. Sometimes it was black, sometimes it was blinking red, sometimes it was the blue. Uh I'm plugging it in now. Okay, there. It's on. It's plugged in.
19:00
Speaker 2
Okay. And right now, the LED indicator is red. Yes. Can we swap? Mhm. Mhm. Yes. Let's try to swap the note. Mhm. Try to swap.
19:00
Speaker 1
uh, uh, I've, And there's, Now there's, now there's, now there's no lights. I'm going to check see if I can push the reset button. Okay, I've pushed the reset button. And I still have no lights. It's writing now. Uh, there is a blinking red light. Now, where the blue cable comes from the link cis back to the computer. Now there is a blinking red light on the computer. There's a green light on one side of that connection and on the other side there's a blinking red light on the computer. And it just shut off. Oh, okay, I'm moving the cable. Apparently if I move the cable it might shut off. [silence]
20:00
Speaker 2
swap the nodes incentering there is no light on the first one, so let's make the other node as the main one. [silence] Did you make sure that you plugged
20:00
Speaker 1
No, it's it just turned off and came back on. So the only lights I have is a blinking red light on the computer where the cable from the Linksys connects. Yes. Oh, now it's green. It just turned green. Now it is yes. It wasn't before. It just came on. And I It's it's solid. The, uh, the one on the computer where the where the Linksys connects up is blinking red intermittently. It's green on one side and on the connection and and it's blinking red, then it turns off for a while, then it starts blinking again.
21:00
Speaker 2
Okay, hold on. If you, okay, do you see the the light on top? Okay, so that is green. That note is green, right? Okay. Okay, very good. Is it solid or it's blinking?
21:00
Speaker 1
And now I got a red light on the Link. Now, now I have a red light on the Linksys. Red. The router the Linksys is connected and the Link the light on the top of the Linksys is red. Yeah. Okay. I'll
22:00
Speaker 2
Hold on. I just need to... Okay. I just need to know the light indicator on top, just the top LED indicator, the round one, okay? So, if you... If the Linksys is connected... Okay, that is red. All right, so that's the main one, right? The one which is connected to the modem and to the computer? Okay. All right. So, sir, can we... All right. Did you press the reset button on that node, on that Linksys?
22:00
Speaker 1
will do it again. OK. Now the red light is blinking and then it's red and it's green again. I did. I did 25 seconds. OK hold on. Um, I'm starting I I just just started I just pressed it I'm holding it until you tell me to let it go. I haven't let go but the red light disappeared. It's black. Now it's back on again. 55 seconds. Um,
23:00
Speaker 2
Okay, hold on hold on before you do that, sir. I'm just. Okay, Can we press the reset button on that link sys router, sir for 25 seconds, 25 seconds, please. Press and hold the reset the the red button for 25 seconds. Okay, Okay, 10 more seconds.
23:00
Speaker 1
It blinked off again. There you go. Okay. And the light is off. And the computer has a blinking red light again. Yeah. yeah, it's it it it yeah, it hasn't come back on yet. Right. Everything's connected.
24:00
Speaker 2
Okay, you may let go now, sir. Okay, we'll wait for that to turn on. That's okay. We're only checking the light indicator on top of the Linksys, okay? So, we're just checking that light. Okay, so again, you have the modem connected to that Linksys router, right? To the first port, and the computer is connected to the second port. Okay, I just wanna make sure that you have everything connected right.
24:00
Speaker 1
Yes. OK, the red light, the red light just came back on. It's solid. Follridge. No. What? She said, the other node turned off. It's not. No, it's not, the other one isn't turned on, I, I'm at one position, so I only have one [silence]
25:00
Speaker 2
Again, in total, you have three, right? Or just two? You have three. So you have two child nodes. Okay, is it still blinking or solid? Solid red. Okay. Your other node, sir, is it plugged in as well? Is it turned on right now? Silence.
25:00
Speaker 1
I am, I can, I can take the other one, that's not plugged in now and go to the other side of the house and plug it in if you want me to. They are two. Where's the third? The third one is down in the basement. Uh, I can bring the unit up. I won't be able to connect it, uh more than one at a time.
26:00
Speaker 2
And we move that can we move those nodes closer? Can we move those nodes close to the main one? So if we are configuring the nodes, so we need to make sure that they're all together in one place. There we we need to gather them in one place. So we should have the three nodes together. Can we get the the other node so we can configure that as well.
26:00
Speaker 1
Here. But I can go get it. Okay. I'll go get it. So, I, this, okay, I'm gonna go get the other one. Yeah, I'm here. What do you want me to do with that? The one that's... It's not even plugged in. The one... Just a second. Yeah, it's, it's
27:00
Speaker 2
Okay. Yes, that's okay. Okay, ma'am. Okay, so while waiting for the for the other node, um can you check the child node, the one which is not plugged into anything? Um can you check the light? Can you check the light? Is it, is that turned on? It's not plugged in. Can we turn that on? Do you have another power or?
27:00
Speaker 1
there's no cables on it. There's not, it's just, it's just this, length, this rectangle black shape thing, but there's, there's no lines going to it or anything. i gotta be honest with you, i don't know one darn thing about any of this computer stuff. And, uh, it's difficult for my husband, because he's his, he cannot hear at all without his hearing aids, and the phone is connected to his hearing aids. So, uh, you kind of, kind of have to speak loud 'cause he has this hands he start talking and then, you know, doesn't, uh, realize, he just came back upstairs. She wanted to know if this thing was plugged in, and I said, no, there's, there's no nothing to it.
28:00
Speaker 2
Do you have the power adapter that came with that Linksys device? Oh, okay, sorry.
28:00
Speaker 1
Okay. Okay. Now, you want me to unplug the one that we have the red light on and plug one of the other ones in. Okay. Leave it plugged in. Now what do you want me to do with the, the other two? I can plug I can plug one of them. I, I have I have a power connection downstairs, no other talking cables on the, the third unit. The second unit is on the other side of the house. It has a, I believe a cable and a power connection. I can bring that one over there and plug it back in. [silence]
29:00
Speaker 2
no, no, no, no, uh, just leave that plugged in, sir. Just leave it plugged in. Yes. Um, are you able to turn them on while the parent node is plugged in? Do you have another extra outlet so we can turn them on together?
29:00
Speaker 1
If you want me to, from what I understand it's not gonna work, because you have to have whatever is plugged into that, that note there, you have to have another line to make it work. And you don't I will, I will. I don't know if I even have another power. Hold on. Let me go look. The only thing I can do is you can look it by this. Do you need an extension cord?
30:00
Speaker 2
Can we turn on the the node without the moving them? Because we need to make sure that the node is actually close to the main one, like five feet away from it, while we are configuring these nodes. So, So, Do you have any another power outlet that we can plug the those child nodes? Just turn them on. No need to connect the cables. We just need to power them on the child nodes.
30:00
Speaker 1
he's, he's gonna go to get something. I don't, I don't know what he's doing. He's got three nodes, two don't have any connections to them. They're just those black rectangle-shaped things. So but he's going to try to get another power. No, there is just there's no cables plugged into it or anything. It's just the units. I think that's what he's getting right now. Okay. talking about a power adapter. Yeah, yeah. one one. Big plug in here. I think I can fit in here. You have to unplug it. [silence]
31:00
Speaker 2
So the other two nodes, so the other two nodes doesn't have the power adapter mount. Yeah, but do you have the power adapter to power it on? Because it won't turn on without the power adapters. We need to have that black um power adapter.
31:00
Speaker 1
yeah he's got it he's got it he's got it, he's plugging it in okay, I have a second one plugged in now it, it only has a power cable, no other cables it's plugged in it, uh, we did reset nope, uh, no, I just, the switch just turned off, I just turned it on, I moved it to the zero and uh, no lights
32:00
Speaker 2
rooster, or the... the... white speaker. Okay. Okay, so... all right, so... it's already plugged in, right? Is it now turned on? No... no... no... no... no need to do the reset Ser, just check if... if the light indicator on top is turned on. Okay. Yes. [silence]
32:00
Speaker 1
No, it's plugged in and there's no lights. Now I still have the third one here, if you want me to plug that one in, take this one out, plug the third one in and see if it lights. Okay, we'll try that. Yes. And I just plugged it in. And this one has no lights. No, I haven't neither one of them lights up when they're plugged in. Now, if I had to, I could get a meter and check the power outlet from this from this uh
33:00
Speaker 2
Still no light on those child nodes on those nodes, even if you plug it in to the power outlet? Okay, yes, let's try that. Did you make sure for that you're using the correct power adapter, the, is that the power adapter that came with the device? Okay. So both,
33:00
Speaker 1
Linksys power supply, but that's about all I can think of. Yes, it's still red. Yes. Okay, now
34:00
Speaker 2
Sir, will, we, can we, this, it's still red, okay, now, next, next, what, what we gonna do next is we will, um, press, press the reset, um, button on the, uh, at the bottom of that main node five times, okay, just press it five times, uh, ten, five times, listen to me first, sir, okay, press it one, um, five times, all right, so that's, press, press, press, release, press, press, release, press, release, press, all right
34:00
Speaker 1
Okay, I've, I've done it. Now it's yellow. It's changing color. It's pulsing yellow. [silence] It's still pulsing.
35:00
Speaker 2
[ 0m19s365ms ] okay [ 0m40s105ms ] All right, so we'll just wait for that. [ 1m26s625ms ] okay
35:00
Speaker 1
Yellow: yellowish orange, whatever. The orange line is actually uh surging like uh, Okay, it just turned green. It's uh, so far so good. Okay, it just turned red. Okay, let me go to the computer.
36:00
Speaker 2
Okay. It may take some time for the light to stabilize. Is it solid or blinking? Okay, so far it's solid. Now, can we go to your computer, sir? The one which is plugged in to your Linksys? Okay, that's fine. We'll just have to go to your computer. I just need to check on something.
36:00
Speaker 1
and I'm going to settings and Wai, Fai is turned on and ethernet says no internet ethernet and uh um okay there's it's now has a sign it's a line that says no internet access your device can only access other devices on your local network
37:00
Speaker 2
Can we right click on ethernet? I just need to check the I.P. address. [silence] Okay, do you see their details on the uh on the ethernet?
37:00
Speaker 1
Hold on. Internet. And... You're looking for... There's an I P assignment automatic (DHCP). Are you saying? I as in India and P as in Paul? It's got. Okay, hold on a wee.
38:00
Speaker 2
details. Can you please look for IP before? IP[v4]
38:00
Speaker 1
Let me click edit and see if that gives me a number. No. It's got no uh... It just says automatic, DHCP. What's edit IP settings? I see. So, I got a place where I could enter an IP setting, but there's-, it's marked automatic, DHCP right now. Okay. Okay, hang on. I'm trying. You have to cancel. Okay, yeah. Okay, now, where you want me to go? I'm on network internet. It says network but no internet.
39:00
Speaker 2
Okay, can we can we? [silence] Okay, can we close that screen? Let's uh just can we click on the start button? Click on the start menu [sir]. And go go back to settings. Go back to settings and look for network and internet.
39:00
Speaker 1
I do have, you know, I ain't going to get it. Uh, so anyway, that's where I'm at. I can click on, when I, when I click on network and internet, I get a screen. It's at the top, it's got a series of things on the top. Ethernet, no internet, public properties, public network, data usage. The next line down says, it's in pink with a red ball, and it says, no internet access. Your device can only access other devices on your network. And then underneath that is Wi-Fi. It is turned on and underneath that is internet ethernet.
40:00
Speaker 2
okay. Yes, you're on network and internet. Do you see ethernet? When you click on, and can we click on the arrow under ethernet? [silence] [silence]
40:00
Speaker 1
Uh, it's, it's not turned, it hasn't clicked on it. It's a little I haven't clicked on it. There is an arrow. If you want to need click on it. So you want me to click on the arrow? Okay. Yes, okay. I click on it. And when I look at the settings, it's marked public network recommended. And then when you come down out, it's uh there is a line about halfway down says IP assignment. And then it's marked automatic, the HCP and then you can edit it if you want to edit it. Okay.
41:00
Speaker 2
okay okay uh let's just wait for something else uh Do you see the yeah can we click on the arrow under Ethernet Yes okay can we okay well let's just close that screen it seems that the IP address is not shown there so let's just close that
41:00
Speaker 1
There is a thing at the very, there is a thing at the very bottom automatic advanced network settings view all network adapters and network reset. Okay. [silence] She said where's a start button? I don't even see a start menu anywhere. Yeah, I've got that now at the bottom. [silence]
42:00
Speaker 2
Okay. Do you uh... uh... Do you see a search option? let's just try to go to the, uh... a start button the Windows logo, ma'am. the square the blue, square icon at the bottom
42:00
Speaker 1
[silence] That's how I get to settings. I'll click on it. I'm just back to the original settings screen. Do I hear what? Do you see search? Okay. Hang on. Hang on. Where do you see search? Right there. Oh. Okay. Yes. Okay. I just click on it. Control panel. Okay. Now does he erase the word that says panel? Yes. It says control panel. Okay. Now we're at the control panel.
43:00
Speaker 2
do you see search? beside that do you see search? yes. okay now click on search. click on search and type in the word control. control. okay. now do you see control panel? yes. can we click on that? yes click on that ma'am. okay under control panel do you see network and sharing center? [silence]
43:00
Speaker 1
network and internet connect to the internet view network status and tasks. You click on that. Click on that she said. Okay, now I got two items network and sharing center and internet options. Top. Network and sharing center top. Okay. Got it. Second one down change adapter settings. Okay, got it. He's clicked on it. I clicked on it and now I got Bluetooth network connection it's got an X on it. Ethernet shows nothing.
44:00
Speaker 2
going to go to network and internet go to network internet yes okay go to network and sharing center sir yes and then on the left panel please look for change adapter settings okay
44:00
Speaker 1
And on Wi-Fi there's another red X is not connected. Okay. Status. Okay. Got it. No, Internet access. IP address for... details. Got it. I have a I have a question. IP address is 192 dot 168 dot one dot [silence]
45:00
Speaker 2
Yeah. Right click on Ethernet. Right click on Ethernet, sir. And go to status. Okay. Can we click details? Click on details. Okay. Now, what is the IPv4 address?
45:00
Speaker 1
period. One. Yeah. Yeah, there's, there's two three-digit numbers and then then a one and a period and a one. That's the one I just read to you. Okay, there's two IP41s, IP4 Default Gateway, the other one is IP4 IPv4 DHCP server. And a third one I'll actually, there's four of them, then there's an IPv4.
46:00
Speaker 2
192.168.1.1? Or one something? Okay. What about the default gateway? Do you see default gateway? Okay, but the IPv4 address, is it 192.168.1.something? Address.
46:00
Speaker 1
and an HBC. The server and then there's an IP address for WIF server. All right, yeah. IP address for subnet mask. Okay. The PV4 address, 192 period 168 period 1 period 181. Yep.
47:00
Speaker 2
Okay, but do you see IPv4 address above the default gateway? Does it say above the subnet much? 181? Okay, all right, thank you for that. Okay, so here's what we're going to do next, um, can we turn off your modem, the one from charter, turn it off and turn off your link sys as well, unplug the power adapter.
47:00
Speaker 1
Okay. Hang on, hang on. Okay. I don't know how to turn the modem off. I'm just going to unplug the power. Is that okay? Yeah. Okay. Wait a minute. Okay. I unplugged it. Now I'm waiting. Okay. Hang on. Hang on. Hang on. Okay. Uh, Okay. They're both unplugged. Okay. Uh, Uh
48:00
Speaker 2
we'll wait for one minute before before we plug them back in. Yes, you may unplug the power adapter that came with it. That will do. Please unplug the links this as well sir turn it off unplug the power adapter. Okay, I'll let you know when to plug it back in.
48:00
Speaker 1
Okay. Okay.
49:00
Speaker 2
right can we turn on your modem the charter box first wait for the lights to stabilize before you power on the Linksys OK.
49:00
Speaker 1
Okay. The module is plugged in. It's blinking. I'll wait for the lights to stabilize. They're taking their time. Okay, the one light is stable. Normally, this is in, when it's operating, it has three[silence] Eight green, green, yellow. Three blue lights. Right now it's got one stable blue light. [silence] it doesn't look like it's the power light. Okay. The online light is starting to try to turn on and it's blinking. [silence] still still blinking.
50:00
Speaker 2
is that the uh online light okay
51:00
Speaker 1
And now the third one just came on. The... [silence] The one in the middle was kind of faded, but the the two on the ends they're they're all stable. The first the power and the voice are brighter than the. I can't read it. but it's got to starts with an O office or something. I don't know what it says. [silence]
52:00
Speaker 2
Okay, and is it solid? Mhm, Okay, can we now turn
52:00
Speaker 1
Okay. Okay. The the the third one stabilized, now the online. So they're all stable. Okay, hang on. Okay, just plugged in. [silence]
53:00
Speaker 2
Okay, good. Can we turn on the Lynx's?
53:00
Speaker 1
I plugged it in. There's no lights. I have not touched reset or the switch. The switch is off. So, let me turn it on. Okay, now the switch is on. I still haven't touched reset. No, I I haven't. Yeah, I just yeah, the the switch was turned off. The power has been turned on for a while but the switch was turned off. So I turned it on. Yes. So I just turned it on. But I have no... I I I have no idea.
54:00
Speaker 2
Okay. So, uh, can you check the linksys? Light, sir. Do not touch the reset, because we've already configured it. You just need to plug in the, uh, power. It was turned off. I was wondering why it turned off. No one turned it off, right? Did you turn it off earlier?
54:00
Speaker 1
Maybe when we unplug the power. It might have got bumped when I had to reach in to get the plug out for the power. That's my guess anyway. I didn't intentionally turn it off, but it was, but I did find it turned off after I plugged the power in. Uh, if I could unplug the power and start over. Yeah, there's no light. And now the lights on the computer connected.
55:00
Speaker 2
No, it's not gonna turn it off itself. You need to manually switch the... The... You need to manually toggle the switch, before it changes. OK, no need to, sir. Can you check the lights on the linking system?
55:00
Speaker 1
Okay, hang on. I'm unplugging the link sys. The power is turned on. Okay, I'm plugging it back in. Okay, it's plugged in. but I got yeah, I got no lights on the the lights where the connection from the link sys to the computer uh uh plugs in the back of the computer. There are no lights there at all now. I don't know what happened. No, nothing.
56:00
Speaker 2
okay, I think yeah, can can you check the the led indicator on the linksys if it's turned on? [silence] What about the linksys? There is no light on the linksys.
56:00
Speaker 1
Does that push down all the way? Are all of them pushed in? Yes, they're all in. Yeah. This is a different one. Yeah, this one is plugged in. Are we sure it hasn't, gotten moved? It's been plugged in. I haven't been over the. Yeah, it's I haven't touched it. We've, yeah, I had the power adapter for this wire is back under the desk. I I we've had lights on this thing. So, I know that power adapter hasn't been touched. It's it's just nothing turning on here.
57:00
Speaker 2
What about the power adapter? Is it plugged in? Make sure that, yeah, make sure it's plugged in there properly, the power adapter, because it was turned on earlier. Yeah,
57:00
Speaker 1
And I haven't touched reset. Yeah, I haven't. Yeah, I haven't. Yeah, I haven't touched it. Nope. Hasn't flickered, hasn't done anything. and I've
58:00
Speaker 2
yeah, we we actually don't need to reset it. okay. Um, this once you press the reset button, sir, the settings on the Linksys router will be erased. okay, so we need again to reconfigure that. So no need to push the reset button. We can we only need to push the reset button if we have to. So so right now it's the the lead indicator on top is still not lit up. But where is the switch, by the way, can you check the the bottom of the Linksys
58:00
Speaker 1
Swishes, the, the red is showing, the switch is pushed is over toward the zero, yes, she needs to know which one is it on one or zero? It's on the zero. on the one. Okay, now it's on the one. Still no light. Oh, now the light's came on on the computer. Flashing red. No, no. Linksys, hasn't flickered yet. It has no light on the link. But whatever that switch did, now we do have the lights on the computer again that we had before when it
59:00
Speaker 2
Wait, where did you... Okay, the switch right now is on... on one, right? Or on zero? It's on one. It should be on one. It should be on one, sir. Flashing red on the Linksys. still have no light on Linksys.
59:00
Speaker 1
appeared to work, so maybe it's going to eventually reset now, or not reset, but whatever you, power up, whatever. Yeah. On the, the, the computer. Yeah. Yeah, on the computer, there's a, there's a solid green light on the computer and a flashing red. Where the cable from the router connects to the computer. Okay, we're, we're getting a, oh. Hold on, ma'am. We're getting a green light. On the LinkSys. On the link. It's solid. It's solid. Solid and strong.
60:00
Speaker 2
Okay, can we go back to the computer? Yes, can we go back to the computer? Yes, go ahead. Okay. Okay. All right, that's okay. That's okay. So that means it's actually just connected. Okay? So that that indicates that the the computer is able to detect your router. Um, can we go back to the computer? Yes. Is it solid or blinking? Okay, can we go back? Okay, good. Can we go back to the computer?
60:00
Speaker 1
yeah hold on Ok hang on let me close some of this stuff out here um Ok the computer is now working. It does have Internet access.
61:00
Speaker 2
and check if you can go online using the computer. Try to open any websites. Okay, that's very good. All right, can we type in these um address or on the address bar? Would you like to personalize your Wi-Fi settings or you wanna leave it as the default?
61:00
Speaker 1
I apologize. My hearing is terrible. Uh, what did you say. Can you repeat that please, ma'am? Would you like to personalize or customize? Or do you want to leave it at the dozen? I guess I just want it to work the way it did work, so I guess the default settings are okay. Yeah. Yeah. I I haven't I haven't uh I haven't touched it since we got it turnedTranscribed by SpeechText.
62:00
Speaker 2
okay, would you like to personalize your wireless network ma'am or you want to leave it as the default setting? The default settings is okay. All right. Okay then. So, um, yeah. Do you want to check your wireless devices? Cause uh we'll be connecting them right now. The the child nodes by the way, can you check if they're turned on? Make sure it's uh actually on one, not on zero at the bottom and make sure that the power adapter is plugged in.
62:00
Speaker 1
So you do want it, you want it on one, not zero. If I take the other units and plug them in around the house, they should all be set on on one. Okay. Okay. That'll be fine. Okay. I'll tell you what I'm going to do. I'm going to take one of them and go to the other side of the house. That's I'm not going to, hold on, hold, I got. Oh, yeah, I do. Hold on. Uh, yes, I can. Hold on. Okay, hang on. It's plugged in and it's got nothing. Okay, let me check the switch. Okay, the switch needs to be on one.
63:00
Speaker 2
yes yes that is right it should be on warmth you don't have any power outlet there that we can track if the yeah just plug it in
63:00
Speaker 1
[KEEP_UNCERTAIN] Now the switch is on one. It'll take a little while, but we'll give it a chance and see what happens. So, If you feel like moving anything around, let's just root what's got programmed in. Yeah. [silence] Okay, that's dirt bar is empty. If you need to move anything around, it's just, root what's got for getYeah. [silence] I stopped here. in the back. Okay, I got a red light. It's blinking. Yeah. On the second piece that links us... Okay. Okay, yeah, I'm calling it a unit. You're calling it a node. Okay. Yeah. Yes. Yes. No, I haven't, but I can. You want me to...
64:00
Speaker 2
Okay, the red light is blinking on the child node. Yes, on the second node, right? Yeah, okay. So the second unit right now is blinking red. Is that right? Okay. Um, by the way, did you did you already push the reset button on that node, sir? On that unit?
65:00
Speaker 1
press it okay down to since pardon three and a half feet yeah I'm still holding the reset the nodes but they're not even three feet from each other yeah about three feet yeah at most okay I think I'm probably getting pretty close to 25 seconds but I'm still holding it you want to make sure
66:00
Speaker 2
push the reset for button for 25 seconds on that unit. How far is the unit from the main one? How far is that? Uh? Okay, so it's just close. Okay. Yes, you may uh. you may let go of the reset button.
66:00
Speaker 1
Okay, I'll let it go. Let's see what we get. Okay, we got a red light. [silence] It it's solid red so far. Yes. Just double checking. The first unit is still green, but the second unit is uh solid red. Uh it's pretty much solid red. It's solid red. And it's not blinking. It's just on bright red.
67:00
Speaker 2
OK is it solid red or it's blinking? Solid red OK. All right, so since. Is it solid red, sir? Or it's kind of like a purple. Solid solid red, OK. OK. Now what.
68:00
Speaker 1
the parent node. How long do you want him to hold it? How long do you want him to hold it on? Oh, just just press reset. Okay, I did it. And the parent node is still solid green..Uh. No, it's it's solid green. On the parent node it's still solid green.
69:00
Speaker 2
we'll just have to try this one on the parent node can we press the reset five times again on that parent node okay do not press and hold but nono no do not press and hold do not press and hold ma'am just press it once just press it once five times okay press it once five times so that's press release press release press release press release press release it didn't change it didn't blink when you did the uh five press on the parent node
69:00
Speaker 1
and you're the second node is still solid red there now you can see you're the what? yes hold on what do we want me to do? open the browser okay now I have a question you you refer when you're saying right click does that mean on the mouse it needs to be the right side of the mouse click? Yeah, yeah, okay.
70:00
Speaker 2
OK, right, let's just go to your desktop please, OK, can we open um a browser sir? Open up Google Chrome. Right side of the mouse click, yes, if you right click.
70:00
Speaker 1
You click on the letter. Yeah. So yeah. Yeah. Okay. I've got. Uh, Google open as a browser. Yep. H P P V hold on. Hold on. I'm gonna start over. I got lost. Okay. Give me the first letter. H
71:00
Speaker 2
Okay. All right. Once you have the Google Chrome opener on the address bar, the address bar is right on the very top. Okay, that's where you type in the link. Okay. Now, clear out the address bar first and type in H for Harry, T for Tango, T for Tango, P for Peter.
71:00
Speaker 1
Okay. I got H. I can't hear. T, is and Tango. Got it. Got it. Got it. p. p colon that the colon. Oh, okay, hang on. Okay, got it, colon slash slash. and now question mark
72:00
Speaker 2
H for hotel, yeah, h for Harry, yeah, h and then t for tango, then another t for tango, then p for Peter, and then colon // : // forward slash, hmm, no, no, no below the question mark. [silence]
72:00
Speaker 1
yeah I got to got two of those he's got two forward slashes my router um local local and you press enter okay uh my on link cisco it says why am I getting warnings when I try to access my Router settings in a browser which one yes okay got it
73:00
Speaker 2
type that's the forward slash. Yeah, two forward slashes and then my router.local. my router.local. dot local. And then press enter. All right. make sure you click on advance. Advance. Do you see advance option? Okay. Go to advance. And then proceed.
73:00
Speaker 1
Did you click on that advance? I clicked on it a couple times. It didn't do anything. It does have another box. Reload. Proceed. It says reload. It just says advance in the left hand side page and on the other side in blue and white, it says load. We don't have anything that says advance. Unless you've roll up. Can you roll up? Is it possibly don't? Yeah, click advanced. Do you want him to click on advanced proceed? Okay. Yes, you click on that. You have to probably click at the C, then click.
74:00
Speaker 2
yes. Yes, you just need to click on proceed. Do you see proceed or continue. You don't see proceed option or continue when you click on advanced. Try to try to scroll down. Maybe it's down at the bottom. Yeah, after you click advanced. Yeah, click it. Yes, proceed. That's it. Click on proceed.
74:00
Speaker 1
okay I right clicked on proceed now I have a screen with okay. left click. I I did that and it just lights up it doesn't it highlights it but it doesn't do anything else. it's a blue box with white letters.
75:00
Speaker 2
Okay. Yes, you need to click on proceed, ma'am. You need to click on proceed. Yes, you see a link there, right? It says proceed? Click on it. No, do not not not right click, but just left click. Okay. So,
75:00
Speaker 1
It does have an unsafe mark. After, the click advanced proceed and then it says (un Understanding) and unsafe it says- but it says unsafe, you want him to click on unsafe also? Click on unsafe Okay, so, it's not accepting it. No, you wanting to go back to proceed, click then go to unsafe and click real quick, one click on proceed and immediately go over to, now click there, click here, I have done it, I've done it, Mozilla.
76:00
Speaker 2
It's not doing anything. Yeah, that's it. Just click on that link sir. Just click on that proceed unsafe click on it. And it will open up a new window. Yes, yes, yes. Just click on it. So we can access the router. It's not doing anything. It's not loading. Yes, try that ma'am. [silence]
76:00
Speaker 1
[silence] But you've got to move to the word unsafe. You click in here. I've clicked on both of them and nothing. But you can't double triple click, just get back to where it says proceed. One click. I clicked. Not right now. Click, it didn't highlight you. Click. It clicked. Okay. Now go over to where it says unsafe. One click. But you gotta be you should be on the U. You need to be on the U, not the F. Now get now you don't you click down the E though? Will not on click it doesn't do anything. If I Just go to the P and click. I did that. Now go over here and click on the U. And I'll get your hand off the button thing. It's not doing anything. He did a quick click. No, he clicked on just the word proceed and then went over to the unsafe. The proceed. [silence] Uh it's light. It. Uh the unsafe. Just the first letters in blue or some little arrow white arrow with blue behind it. But it's not. It's not giving any other it's just stuck there. There is a continue down here. Maybe that'll do something. At the bottom of the page not the very bottom but there's the word continue is in white and then it's a a rectangle that's blue highlighted. And that says something on Safari. Now it says your connection is not private. Uh I I clicked on advance.
77:00
Speaker 2
Actually, yes, once you click, once you go to advanced below you have proceed to something, right? Did you click on that?
78:00
Speaker 1
And it says the server could not prove that it is my writer. Dot local. It's security certificate is not trusted by your computer's operating system. This may be caused by a missing. And and then at the at the very at the very bottom it says proceed to my writer local and unsafe. Okay, we're there. Okay, now I gotta sign in, log in with your router password. Where it says router where where it says router password, now what do you want him to type there? What do you want him to
79:00
Speaker 2
Yeah that's okay. Yeah that that's that's okay. Just because of the certificate. Mm-hmm. Yes, that's it. Click on that sir. You just need to click on that. You just need to left click on that. Proceed to something. Okay, so you have a sign in. Okay, very good. Now please type in ADMIN on the on that sign in thing. A-D-M-I-N all lower case. It says your password. Yes, that's it. Type ADMIN. ADMIN. A-D-M-I-N.
79:00
Speaker 1
Admin. Ad Minimum. Now he clicked on sign in. Now it's a circle blinking with blue dots and now there's all kinds of stuff up here. It says network Stable, Wi-Fi settings, parental control, quick access, Lynx home network. [silence] Well, it's there's one, two, three, four, five, six, seven. There's seven rectangles with the the titles I was reading and then we get to Lynx home network. Learn more about app for Lynx smart Wi-Fi router. Do you want him to click on that? The the first one says network?
80:00
Speaker 2
Yes. Yes, ma'am. Yes, just click on sign in. Okay, very good. Okay so you now have, yes you now have the link to Linksys Smart Wi-Fi page open, it's a blue page right?
80:00
Speaker 1
All right, and it does say the router is connected. [ silence] How far on the bottom of? What? What am I looking for? C as in cat A as in apples. [ silence ] It's the okay, well up. [ silence ] Okay, no, just at the bottom it says uh, end-user license agreement, uh, privacy statement, third-party licenses and uh, something about the uh, OK
81:00
Speaker 2
Yes, okay, so, so you see that screen, okay. Um, do you see CA down at the bottom? The bottom of that page? Yes, C is in CAD, A for Apple, right beside, yeah, right beside that privacy policy. It's actually bottom, right? At the bottom right, do you see CA? Yes. Yes. Privacy policies.
81:00
Speaker 1
LA privacy policy. [silence] and [silence] P as in Paul, A as in Apple, no. It just, no, there's there's no, it it just ends with the last thing that's that. ODKI, A, privacy, policy, then there's no alphas after that. It just says 2023, Linksys, Inc. and or affiliates all rights [rev] reviewed. Connect what? Connectivity? Is that one of you [say] to click on? Okay, now it says waiting and it's got a circle blinking blue and black buttons. Okay. Now it says connectivity.
82:00
Speaker 2
Yes. right next to it, do you see C A. Okay. C for cat. A for Apple. Okay. Okay. Okay, all right. So, you don't see C A. All right. Can we click on connectivity on the left side? Connectivity right below the router setting. Yes, ma'am, click on connectivity. Mhm.
82:00
Speaker 1
[silence] on change router setting. [silence] [noise] do we find see, [noise] do we see seats? [silence] Do you see router, do you see router, router setup? [silence] does it say router setup? [silence] Oh, see router setup. Yes, yes, we have that. Click on it. Wait until she says click. [silence] she's, you click, he's clicked on it. Now your master node is now configured. Add wires [noise] it's wireless child nodes? Oh, he's clicked on that. Uh [silence] okay. [silence] He clicked on it. And of the three choice, [noise] now it's changed back. Now, of the three choice none are highlighted.
83:00
Speaker 2
Okay, now look for CA. Okay, click on CA router setup. CA router setup? yes, click on it. Okay, do you see an option there? All right, can we click on add wireless child? Yes, click on add wireless child. Okay.
83:00
Speaker 1
Well, there's. Yeah, it's blinking red. OK. No, Yeah, the second node is now blinking red. OK. she's got more patience before she tells you to click. I need to go heat up my life. Oh. Hmm. Mhm. Mhm. Mhm. Mhm.
84:00
Speaker 2
okay can you check the child node and the the light on the child node is it blinking cause it was like uh solid red earlier so can we check if there's any changes um the lights um it's blinking red right now uh okay we'll wait for that okay because it's establishing a connection right now
84:00
Speaker 1
[ silence ] I have to go eat up my dad. It's still blinking. Oh, yeah, I'm not complaining. I'm just trying to keep you inflated [ silence ]
85:00
Speaker 2
it may take some time sir. Okay, no problem.
85:00
Speaker 1
It just turned blue, or green, whatever. Being, well, it's bluish green. That's the best I can say. And it's stable. No. Oh, no. Hold on. Hold on. It's now blinking red again. Now it's solid red. Now it's blinking again. Now it's kind of a dark blue. Oh, now it came,
86:00
Speaker 2
it's it's solid blue right yeah it will it will turn blue that's how it is actually
86:00
Speaker 1
Back on for the light blue. yes looks like it's green to me. cute, blueish green, whatever, yeah. it's, it's on. Yeah, it's green. Oh, it's different. Well, now it just turned off again. put any light on. Don't, uh, whoops. It's it's solid green now. Yes. Don't with with those connections, please. I'm just making sure it's plugged in all the way. You figured this out. Now what? It was plugged in. You can't take a chance on m. It was to make sure that wasn't pulling it out of pushing it in. Anyway, it's now solid green. Yes.
87:00
Speaker 2
Okay, is it solid blue now? Okay. yes, yes. Blue and green, that's that that is connected actually. the trial node light is turned off. okay. Okay, so it's all tall built green, right? Okay, that's very good sir, that it's already connected to the parent node.
87:00
Speaker 1
Okay. So do we do the, so do we do the third one now or what do we do? Okay. Let me unplug this one. Okay. I'm going to unplug this one and plug the third one in. Okay. Okay, hold on. Okay. The third one is plugged in. Okay. Okay. Hang on. Now the switch is to one.
88:00
Speaker 2
okay, so you may now relocate that node. mm-hmm. we will do the same thing. yeah, just do the same thing on the third one, sure. so you just need to plug in the third one. mm-hmm. yes. to make sure that the switch is actually on the uh, it's set to one, not on the zero.
88:00
Speaker 1
I think we have basically a okay it we had a blue light now it's pulsing with a blue light still blinking blue now it just turned red.
89:00
Speaker 2
okay. the light is blinking. Is it still blinking blue or is it really just really blue, blue?
89:00
Speaker 1
Now it's pulsing red. Ma'am, I have to give you credit. You have patience. Well, if you get it working, I am in no way complaining, believe me. $1,000, sir.
90:00
Speaker 2
no worries here. I appreciate your patience here. I really, I'm so sorry if this took so long. You know, that your time is valuable that, you know, some, some device.
90:00
Speaker 1
Get upset. and I'm not. still blinking. it's still blinking.
91:00
Speaker 2
Okay. So it's still blinking right now or it's solid?
91:00
Speaker 1
Oh it's still blinking red. node won't is still solid green we're about two to three feet away from it yes blinking red okay you want me to hit the reset button just once or just it just hit it once okay okay I'm holding it
92:00
Speaker 2
Okay. So, it doesn't stay solid. It's still blinking right now. Okay. How about if we just reset this device to factory default? Okay. Um, let's press the reset button again. Yeah, hit the reset. Yeah. Press and hold it, press and hold it for 25 seconds. Did you let go? Okay. All right, so we'll just wait for the light to stabilize, okay, before we'll add the child node.
93:00
Speaker 1
very low level, blinking blue. [silence] I'll tell you when it changes. [silence] now it switched to red. [silence] solid red. yes.
95:00
Speaker 2
Okay. Okay. Is it solid? Okay, can we go back to your computer, sir?
95:00
Speaker 1
Hold on. Hold on. Hold on. I'm on the page marked connectivity. Got it. Okay, now the node one, it did blink, but now it's solid and green again. And a child node came back black now again.
96:00
Speaker 2
Sure, no problem. Okay, so can we click on add wireless child node again? Okay. And check the light on the child node if it's blinking,
96:00
Speaker 1
Well, when you click on it, it's a Rectangle with the words add wireless childe nodes in black and when you click on it, yes. Now it start to blink red, .
97:00
Speaker 2
What do you mean black? Oh, oh, okay, yeah, okay, it's grayed out. Yeah, it's grayed out. But check the lights on the child node. Is it blinking? Okay, we'll just wait for it, sir. Just like what we did on the your first one.
97:00
Speaker 1
Okay, why don't you make sure you guys just turn blue. green. It's it's solid. It's not blinking. So that take care of it? Fantastic. Thank you so much. Okay. Thank you very much. I really do appreciate it.
99:00
Speaker 2
Okay, is it solid? Okay, very good. So, yes, everything is now configured. Everything is working now, sir, including your parent node. Okay. So if you want to connect wirelessly, yes. If you want to connect wirelessly, by the way, the wireless settings is on the device on the parent node underneath that there's a Wi-Fi name as well as the password. Okay? So you just need to connect to that. Thank you so much for your time and your patience ma'am. Sir. Thank you. Yes, we are
99:00
Speaker 1
Ugh. Believe me. I thought I was gonna have to wait a week for my son to get back. Thank you very much. You have a good night. What's left of it. Okay. I'm gonna close things. Take care.
100:00
Speaker 2
I appreciate your time and your patience all right so yeah thank you again um thank you bye bye bye now sir man bye bye take care
100:00