V2 Rubric Detail — e2eb2826-6a80-11f1-8…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support is available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Thank you for calling Linksys, this is G, I can help you in today. [silence] Uh-huh. [silence]

[silence] Mhm, okay. No worries. Let me walk you through how I can get that working again. Anyways, may I have this real number, please? [silence] Okay. Let me link this notes you have a counter.

How many links does nodes have? Two. Oh. I'm sorry, connected. What do you mean? They connected sure. Not connected. I see, I see. Got it here. We will check.

Okay, let me check on that. What's the light on the top of the device right now? Say the one connected to your modem. No, the what? What I mean, sir, is the light on the top of the Lynxless node that is connected to your spatial modem.

Okay. Did you uh did you try to do a reset first on the device. Like uh you press the okay. Okay. Because purple light on the top of the device means it's ready for setup. And you mentioned that you have a TV connected to the spectrum. I'm sorry to this link. This right. Okay. Okay. And I believe the reason why you mentioned that it's not working or the the internet is not working because you are still looking for the name that we set up before. [silence]

Okay. Hmm. [silence] Yeah. Esvel up setup. Mhm. Okay. 'cause actually, yes sir, but 'cause your divisor is on default. Anyways, we will go ahead and set it up, [silence] sure, for you to have it working again. So, do you have a computer, sir, or an iPad that we can use? Um, no, sir. Do you have a computer or an iPad that we can use? [silence] What - uh, what device is that, sir? [silence] Computer? iPad? [silence] Okay, let's use your iPad, sir. [silence] [noise]

uhm. um, beyond me. Let me repeat visual R security, R-U-N-C-H-I-N-E. China? Oh, you mean China. Okay, Ron China, number one at Gmail.com. Okay. Okay, so you have an MX 2000 and uh, this was purchased around December of 2023. So basically, 2003. So, so now, around three years, okay? Three years prior to this of 90713. Okay? Number one is the series and it's running on firmware, okay? And the second one running on firmware is the two. Okay? okay um so yeah yeah so that was based on the serial number ok anyways er on your ipod kindly go to the settings Yes, go to Wi-Fi, sir. Wi-Fi. Okay. Under Wi-Fi, on available network, look for the Vellup setup 1 E5. Okay, let's connect to that name, sir. The password will be on the bottom of your parent notes. It is connected. Okay. Do you see a check mark beside the Wi-Fi name?

yes that's it sure that's it sure the uh can you look for router number router sure

Okay, yes, that's good. Open a browser, sir, please. Mm-hmm. Yes, a browser. Internet browser, sure. And, yes, type those numbers. Yes, those numbers are that you just read. Can you type it on the address bar? 1-9. Yeah, let me know, sir, if you want to get that, if you want that number. I'll read it to you. No, sir, the numbers. Open a browser. No, sir, open a browser. Okay, on the address bar. Any browser will do, sir. Let me know if you have it, I'll open it.

Okay, it's 192. Type this number on the address bar sir, the URL on the top dot 168 dot one dot one. Okay. You will be, yes, yes, there are a private message. Um, if you're using Safari sir, there's a show details option below. Visit the side.

yes, visit this website okay mm-hmm connection is not private did you tap the show details i'm sorry the show details option sir? okay and visit visit this website sir

You can also try other browsers, sir, if you have other browser.

same numbers on the address bar sir. let me know if you have it, uh, an error message. hmm. advance, advance sir. yes. and you will see another option, um, proceed to unsafe. okay. okay, yeah. hmm. uh-huh. picture of two phones. is that what you can see sir?

Oh. No need, ma'am. No need. How about tap the picture of the phone? Tap on the picture of the phone, ma'am. Umm. Yes, ma'am. You're welcome, ma'am. Okay, what what does it say? What does it ask now? Thank you.

Um, no, sir, that router password will be admin a lowercase. Uh-huh, this admin a lowercase. Yes, so you have to create a new password sir, and this password, by the way, sir, is only for you to log in on this page, not yet your Wi-Fi password.

At least 10-digit long, Sir. Should have uppercase, lowercase, special character, and a number. [silence] What's the error, Sir? Maybe you have double letters or double numbers. Huh? Can you read to me, Ser, the password you created?

so that I can challenge here if that's valid. hmm. Okay, this only five characters or five 10 yes yes the community [silence]

uh-huh

Huh? Is it 10 digits long already, sir? What's the error you're getting, sir? Do you have any error message? Did you press over- Oh.

Okay, so let me confirm, sir, you're inside SmartWiFi tools, right? Okay, can you check on the first, yes, what's the network status there? Uh- huh. Do you have two green check marks there under network status? Okay, so it seems that your internet is actually working there. Yes, it's actually, yes sir, it's actually working sir, it's just that we need to set it up for you to have a blue light and create a Wi-Fi network. Anyway, sir, no worries. We will go ahead with that. Um, can you scroll down all the way to silence

[silence] [silence] [silence] uh-huh, uh, no, sir. Very bottom, sir. Can I look for the footnotes? The uh, scroll down a bit uh, lower, sir. You will see the end-user license agreement, privacy statement, third party licenses, Oklahoma privacy policy, and the CA. It's a no, sir. Lower, then. Yes, just on the very bottom, sir, of the page. Bottom, sir. Yeah, if you scroll down further, a bit lower, you will see the small footnotes. end user, sure. end user license agreement, privacy. okay, sure. kindly look for the CA, sir, just in line with that. yes. yes. okay. tap on the CA. that's for complete, yes sir, that's for complete access, sure. okay. okay, are we back on the page or not yet? back on the page. okay. go to the left side of the screen sir. go to connectivity please. connectivity sir. no sir, connectivity.

Under battery settings, you have the connectivity. Yes. Yes, yes, sir. Yeah, that's a good measure. Go to the. [silence]

option. [silence] under Wi- Fi settings. [silence] you're under Wi- Fi settings. [silence] anyways, [silence] router settings, the gear icon, connectivity. [silence] okay, [silence] let me just read it to you [silence] smart WiFi tool, device list, guest access, parental control, priority. [silence] little. [silence] sir, [silence] we will not tap on device list. [silence] router settings. [silence] do you see router settings?

G upor, you have the gear icon, the connectivity tab. Connectivity, sir. Sir, can we check on left side, sir, left part of the screen. SmartWireless tools. Can you see this? [mumble] Okay. Same table. uh, can you move to the left side of this uh screen, sir?

Okay. Yes, yes, sure. Okay, if you tap on connectivity, sir. That's the case, sir. No, sir. Look for C.A. router setup, sir. Yeah, sure. So once- after you tap C.A. router setup, it is asking for an SS, ID. okay yes SSID will be your preferred wi-fi name and uh password uh for your wi-fi network so this is the name that you'll use to connect your devices to the internet okay so you have to set it up there including the password and once you're done there's a small Setup node button there just below the password tap on that once you're done okay let me know if you're let me know if you're done

You're done creating the Wi-Fi name and password sir? Mmmm No, it's not necessary sir. You can use the old one.

Once you're done, sir, just tap set up note, okay? Yes. Yes, sir. [silence]

That was it, sir. Um, no need, sir. You can just skip on that, sir.

a not now option on the, yes, just click on that. It said it will not ask for an email. I have a piece. No sure. We're actually located in the Philippines first. I see. I see. Yes continue to link the Linksys Smart Wi-Fi. Star.

Yes, sir, but then: Though there's actually no need for you to the use that recovery key, sir. Might just ask, were you disconnected, sir, to the Wi-Fi right after you create your Wi-Fi network? Yes. You got disconnected. What page do you have right now, sir? Okay. [silence]

Recovery key is located underneath the parents notes here. and yeah. Yes. Yes. continue to link to Linksys Smart Wi-Fi Okay it will then ask. Yes. access router. Is it that Did you press the "reset fast red" option sir? No okay so yeah. Okay sir let's get the uh recovery key. No need sir it is already done. Um Underneath your parents no sir. No need sir.

Right underneath the parent node kindly look for the recovery key, that's the five digit number underneath. That's underneath here, same sticker where you can see the Wi-Fi name, password,

Can you remember the the first password you created earlier, sir? When we have issues with the 10 digit long, yeah, you can use that same pass there. Yes, yes, you can use that pass right, sir.

Any error? The first password sir. Can you remember when we were asked access router?

How is it, too? For, for the Wi-Fi password, though, it doesn't really matter if it's all lowercase or if it's double letter, or even three letters. But for the admin password, though, it's actually key sensitive. How about this, here.

[silence] [silence] how 'bout you use your email address to sir for the password. [silence] uhron china wireless.co.za [silence] R R mail. [silence]yes, you can actually use the search

What is the air number, sir? Or what's the error, sir? [silence] Yes, okay. This is um multiple attempts here on trying to get to the User interface. Okay. Try can you try a different browser, sir? And um use the the password that you already created just now, when you get to that router uh access router page.

You're using web browsers now sir. Opera it's 192дена 168.1.1 sure if you're if you try to get through that page again okay go okay

Sure. it seems that there is a problem on uh logging into Linksys Smart Wi-Fi with this device. It should not ask always for a recovery key. First thing that you will see, sir, after you continue to list to Linksys Smart Wi-Fi is just access router. Anyway, sir, can you check the light at the top of your node, please? Is the light indicator, sir, on the top, is it solid blue already? [silence]

Yes, yes, sir. That's because your internet is already working. Uh, OK. How about this? Yes, sir. Uh, is your, um, iPad connected to the Wi-Fi name that you already set up? What's the Wi-Fi name, sir? Are you still under? Uh. OK, what Wi-Fi name are you connected right now on your iPad? Can you confirm? Can you check? [silence]

Yeah. You haven't set up the WiFi name earlier, sir. On the connectivity tab, you did. What's the set WiFi name, sir? Okay. Sir, can you do this one instead?

Is the name of your Wi-Fi boomer network? Okay. So right now is sure. Are you are connected to that Wi-Fi network on your iPad? Okay. sure. Where here sure when we were able to get to the user interface under connectivity tab and see a router setup, you were asked for an SSID right? Okay. Yes, and you set up I'm sorry, so you set up the Wi-Fi network right? You created your Wi-Fi name and the password and you

okay [silence] so, [silence] I [silence] can give you a full step-by-step on how you can get back to that page and how you can reconfigure back your network. [silence] I can send it [silence] directly [silence] to your [silence] email. [silence] So, [silence] that you'll have a guide. [silence] okay. [silence] you're welcome, sir. [silence]

Have a good day, sir. Anyway, sir, I will also include a YouTube video, sir, on how you can get that node up and running again. Actually, you have internet connection, sir. Upon checking earlier, your your network status says you are connected to the internet. It's just that when we try connecting to your when we try creating your Wi-Fi network, you mentioned that it's you're not connected to that, right. No need for you to do anything, sir. What you need to do is just try to get to get back to that page. Your internet is already working. We just you just need to. set it up sure, right now you already have a solid blue light on the top. you just need to connect to the name you have created so if you can remember what name was that, you just need to connect to that name. yes, yes, yes, you already changed the whole name sir. It's not anymore vellop setup. can you confirm sir?

let me know if you need that one okay okay you're welcome sir have a good day and please stay safe mm-hmm bye bye sir