V2 Rubric Detail — e5817066-6feb-11f1-a…

Hi, I just purchased the Linksys router [silence] and [silence]

while I have it hooked up it's speed is really slow getting to the internet and I have it hooked up with an ethernet cable to do a modem and the modem is a lot faster via Wi-Fi or if I use the same ethernet cable to hook it up to my laptop it's still a lot faster so for some reason I'm I'm not getting the ethernet speed I think I need to out of the router I purchased from freeship maybe you can help me with it it probably is setting issue somewhere that's limiting the ethernet speed [silence] Sure are you are are you an experienced technician um I I have a degree in electronics so I'd like to speak to somebody

who's actually, you know, who does this kind of, not from the the answer book? I'm sorry, I don't mean to sound insulting. It's just that a lot of times the call centers, there's just an answering system on the computer. Ask me these questions. try this. reboot the system. reset it to factory. I've already got it hooked up to a couple of things and those things are working fine, so I just need to be able to make a there's got to be a setting change and I'm just not finding it in in the software very easily. I could say that I just purchased this, so I'm not sure where the the settings for that connection zone. Uh probably in the last two weeks. Yeah. To give you a specific date, I'd have to look uh what do you need? I I I have you tell me when you're ready.

Okay. 1 0 A is in Alpha, 3 0 C as in Charlie. 6 C as in Charlie. 5 1 1 6 8 7. If I could speak. Yeah, if I could, please. um today's my only day off, so I can't have you guys just escalate it and call me back, is that'll usually take over 24 hours. And once I'm at work, I can't do anything with this because it's at home. Second of all, they don't uh my my job doesn't allow you to take personal phone calls.

[silence] Uh-huh. [silence] I know it's a slightly older modem, but that's [silence] that's because [silence] [silence] um, I'm trying to use it [silence] um, to hook up a variety of different machines, and some of them are a little bit older. And this one [silence] this one has the spec. So it should work fast. Um, and I've had [silence] I've had plenty of Linksys products. I'm sure we can figure this out. It's just [silence] it's just this has got to be a setting issue. It can't [silence] I [silence] I I'd be surprised to find out it was a device issue [silence] or that there was a problem with the actual device. I [silence] I [silence] uhm that would be [silence] that's probably not the problem.

Many years old, I get it. It's brand new out of the box though, so so I mean you know this isn't a eBay purchase or anything like that. So it's never been used, it's brand new and again like I said, even back, you know, you know, this is probably 10, 15-year-old product, but it should be able to keep up. Okay, so so it's a 10-year-old device and even though it's brand new, you guys won't

Well, that wouldn't be a problem. I'm not sure about how to provide it to you, but I purchased it from Amazon, so all I have to do is look at the Amazon. Let me see when you open that. But yeah, you're not going to get it. But you understand you don't get a paper receipt for it then.

Take a picture of from Amazon. I I can make a JPEG of the purchase screen. Sure. I I I, yeah, go ahead and send me the email. I'll give you my email, I'll give you my email address. Here, my name is Tom St James. And you spell my last name S T period space J A M E S. And my email address, my email address is professor T S J 001 at gmail.com. So professor is P R O F E S S O R. Then my initials, T S J.

and then the number 001. So it's professor T S J 001 the at sign and gmail.com. If you send that to me right now, I can, stick that up. Correct. Sure, you know, I'm customer service too. You're gonna find me a really easy to get along with. As far as that, that, those, the technical stuff I can do a bit. Yeah, well, yeah. I won't be, I won't, I won't, I won't be mean. I've been told I'm a pretty easy customer. [silence]

Earthlink Earthlink like the planet earth and link yeah and I've, I've tested their system I've tested I've gotten everything tested all the different devices all the different connections um, even the cable I've tested that and so

Well… I'm coming up to is that it's the router speed is the link sys router isn't connecting up to the modem fast enough. And since the modem's capable of higher speed, and I know that the the link sys system is too. It should be able to get up to 100 megabits per second. Well… [silence] Okay.

Sure. You just need to speak to somebody who's familiar? Yeah, I just need to speak to someone who's familiar with setting up this router and how to get the highest speed out of it. If I have to, replace it. Yeah, I can still return it and get a different one if I have to. Sure. Okay.

[silence] There's all kinds of... Yes.

Got it. And MBPS is the megabits. Not megabytes, megabits per second. And so, I'm just, yeah, and I would just like to get the 100 megabits per second. But looking at the, again, this is why I need to talk to someone with some experience in this because, um, depending on which server that I that I look at to test the speed of the connection, um, what happens is that the upload speed and the download speed are the same. That's never how it is on the internet. Your your download speed is always 10 to 100 times faster than your upload speed. So, that means that there's a setting issue. It's just something in the software. [ silence ].

to it that's correctly are you trying to tell me that this are you trying to tell me that there that I can't get any support is that where we're going yeah I'm looking my subscription speed is supposed to be 77 megabits per second but um that company um that's their low that's their low ball speed guaranteed to be at least that because a lot of times it'll get up over um it'll get up over 100 megabits even through a Wi-Fi connection but the Wi-Fi connections are 400 I think they're 400.

130 megabits per second so they could go up over 100. I don't think the ethernet one on an older model like this will get up over 100, but they should at least get they should at least get the 77 that the so let's put it this way. I realized that this older router is going to be sort of the bottleneck, but it's not a bottleneck for what I've, it's not really a problem for what I'm using it for. So, which is just for house old things. The doorbell, the the thermostat, the smoke alarm, things like that that don't use a lot of bandwidth. Like just for the house. And no other access to anything else. I'm not using it to hook up to the internet directly for like watching TV or something. I have other connections for that. I'll give, I'll give you the, you know, not to get too far into depth they're taking make up too much your time. It's just that I have a lot of little cameras and little things around the house to make a smart home. And every time you have to change a network connector, like service provider, like say you go from CenturyLink to EarthLink. Then I have to hook up 50 other devices to the new thing. That takes a long time. So, what I want to do is use this router to hook all this stuff up so that if I change service providers, all I have to do is just move this one router to the next thing and all the other devices, all them come at one pop. So instead of, you know, setting up 50 different devices, set up one. You could see how that would be a, you know, a valuable thing to do. And, you know, the parts I've purchased for the house, some of them are, you know, older, some of them are brand new. And so, you know, so the router would need to hook up to that. But so far, that hasn't been the problem. the routers up to them with the Wi-Fi just beautiful and even my printer is hooked up to it so that part's all working it's just that i can't get internet speed fast enough and that slowdown is at the cable connection for this and i've tested the cable on other devices and i'm well able to get over the 100 megabits per second your router will actually do a little faster than that uh under normal circumstances so it's just it's it's i getting through the setup with the software i'm not seeing anything where it talks about the ethernet uh it's it's looking at a bunch of other things that i'm sure would be related if i was using it as the only portal you know to everything but it's not everything it's just my house stuff and i'm not again i'm not worried about trying to watch tv through it yeah or play video games through it you know those things

Those things will drag down the speed hugely. I understand that. But the other things I'm going with it are, they should be really slow. My cell phone does a better job of doing this right now. And actually, your thing with the Wi-Fi through my cell phone is pretty good. It's just the Ethernet cable. And if I try and do it with Wi-Fi through my setup, it's even slower. So usually the fastest way, the fastest connection for a router to a modem of some sort is with an Ethernet cable. That's why you'll see, you know, like if this modem comes with three different LAN connections. So that's what I'm really trying to do is hook up the LAN to the WAN connection of the router. And unfortunately, I can't figure out in your software where do I go to check the speed of the of the wing connection. It's, I'm sure it's just cause I'm, it's brand new and I'm unfamiliar with your software. But I really do, while I can still return it and get something else, then I need to figure this out now. And I only got today off to do that. And this isn't the only project I got to do today. I don't know about you, but I got giant student loan to pay. I I got to do that today too. So I, I don't want to, you know, get this, I'm already babbling too long here for this. I just need to talk to somebody who's, who might be able to help me figure this out. Like, I just gotta be sensitive with switch. Okay. Now there's

There's no guarantees anywhere. Yeah, there's no guarantees anywhere. I'm not worried about that. [silence] No problem. [silence]

It's gonna be just a technical possibility.

okay? I'll do what I can. Do you have my cell number? Correct. Sure. Uh, I- it doesn't sound like it, no.

I appreciate that. Thank you for your time. Bye. You too. Bye.