Speaker 1
[silence] Hello? How low. right so basically um I have a ticket number The ticket number, wait give me a second. The ticket number is 137 123.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. [silence] certain products will be supported, while end of support products will have self-help options available. [silence] please have your serial number ready and stay on the line for assistance. [silence] Yes, hi, this is Mai from Linksys. How can I help you? Okay, what's your ticket number? Uh-huh. Okay, and that counts name
00:00
Speaker 1
Yeah, exactly. So, basically, I'm trying to connect a second Linksys. I have a main one, uh, connected to the modem. I have a second one that I'm trying to bring upstairs. The first one is downstairs. Yeah, it's red, so the main one connected to the modem is currently green, and the second one is kind of blue-purple. All right. One, 2, 3, 4, 5, 6. [silence]
01:00
Speaker 2
Miss under. Cheve, are you ready? Okay, so, yeah, you can, you can. Okay, yeah, it's possible. All you need to do is to relocate the extender for the meantime right beside your main node. So do it for now. Okay, good. That's on setup mode now. So do this one on the main node only. Press its reset button five times within five seconds. Press, release, press, release, press, release.
01:00
Speaker 1
All right, it turned the orange and blinking. All right, so it turned green again and nothing changed on the second one. Hello? Nothing. So, basically, the green, the first one main one became, is still green. The second one is, didn't change nothing. It's kind of blinking. The purple one is blinking a little bit.
02:00
Speaker 2
Speaker 0: Thanks.
02:00
Speaker 1
Yeah, it's not blinking anymore None of it it became a normal again so one is green connected to the modem, second one is purple again alright it became orange again and blinking then purple one is blinking to So both are blinking and one became
03:00
Speaker 2
Yes. Yeah. It will take three minutes max only for the child node to pair. Is it blinking blue now or blinking red? OK. Do it again on the main node only. Press its reset button five times.
03:00
Speaker 1
green right now or the one is keeping on blinking it's it's basically not connecting hello so is it normal all right now they're both one the purple one is is solid solid purple and solid green
04:00
Speaker 2
Yeah, we'll just wait for a couple of minutes to make sure it will have a steady blue light or green light.
04:00
Speaker 1
Excuse me. [silence] Yes, it's purple. It's like blue purple.
05:00
Speaker 2
Okay, all we need to do is to relocate this extender now back to its original location. Do we have any other concern, uh Chab, aside from that one? This shell that we're trying to add, it's already blue, right? Okay, that means uh daddy purple? Still? Okay, so
05:00
Speaker 1
Is it on a moment? All right. All right. So right now one is kind of blue, purple, dark blue. The second one is, Blinking, uh blinking orange.
06:00
Speaker 2
but it should have a blue light by now. It's still within five feet from the main node. Okay, try to do it. Just to make sure, press again the reset button and the main node five times within five seconds.
06:00
Speaker 1
[silence] [Silence] [silence] [silence] [silence] and SMS. No IT LM blinking purple and I love you all. All right. All right.
07:00
Speaker 2
It's not blinking still, it's just staying purple. The extender. The normal LED, it should blink red to solid. Wow. Okay, that's normal. It will take three minutes, max, and will have a solid green or blue light after, which means it's already connected. [silence]
07:00
Speaker 1
So the color isn't changing.
08:00
Speaker 2
But okay, this should be already connected by now. So you can see it on the app if you want to make sure it's really added. It's under network administration.
08:00
Speaker 1
you repeat that we on the app which app Go take. Let me check. Yeah, exactly. but the thing is I can't find the Wi-Fi I have the vehicle set up of the first one but I can't find the second one
09:00
Speaker 2
the Wi-Fi name of this extender is under network administration on the app. It will be listed there. Yes, and it links. It says app. Right now is it back to study blue?
09:00
Speaker 1
What? Nothing changed, ma'am. It's steady dark blue. Yep. So can I bring it upstairs? All right, I'll do that.
10:00
Speaker 2
something. Okay, good. That's already connected. And the main node remains dark blue or green as well, right? Yes.
10:00
Speaker 1
All right. So when I connect to yes setup of the main one, it will like extend to my second one, right? [silence] So now I connected the extender. It's currently blue. So if I connect to my PC to the setup of the main one it will connect to this one. Yeah? Should I use an [lipsmack] internet table or no? No need all right.
11:00
Speaker 2
Mm-hmm. So, they're working right now all as one. So, you can relocate the Extender. It's already connected to the main node. Mm-hmm. Okay. No need, no need. It can work along wireless. So, actually-[silence]-
11:00
Speaker 1
right now I don't see no waifi. Hello. Well, currently it's not connected, you know? So, yeah, because the Velo setup is only two bars, you know? So nothing have changed from later, you know?
12:00
Speaker 2
So you're good to go already, Chad? Nothing else if you have any other concerns. Have any other concerns? Okay. All right, then. So you just transferred the note, okay? That's already online. Yeah, you don't have any other concern, right? You want to make sure that it's really connected? What do you mean? Is that your Wi-Fi name? The Wi-Fi name of that note should disappear once it's already been transferred.
12:00
Speaker 1
Uh, the main W-Fi is Bell 742. And the other mother W-Fi is Villop Vila Setup 63 E. But the thing is that, there's no bars like more than later. So the Wi-Fi isn't better from when I had only one. Are you sure that it's connected? No, it's not. You told me I can bring it upstairs. Is still blue. It's blue.
13:00
Speaker 2
ready connected to the main node, it will no longer broadcast because it's already part of its network. That's how the extender works. It will extend your main Wi-Fi. What's your main Wi-Fi? Okay. Therefore. [silence] remember it still right beside your main node now. It's still right beside it, right? [silence] You did already. And what's the color upstairs? Is it back to solid? it did not change. [silence]
13:00
Speaker 1
Nope, it's blue and blinking. All right. It's five minutes, but it's not steady blue, still, you know? All right. So, now it's steady blue. [ silence ]
14:00
Speaker 2
Yeah. So please any color when you plug it back in. That means it's still restarting. It's not yet boot up completely. It will take three minutes max before it will go back connected. It's recovery mode, you can check it there again if it's back to steady blue now. I believe it's passed three minutes already since you plug it back in. And then check that one right now. It should be back to solid blue.
14:00
Speaker 1
Uh-huh. It's blinking blue. All right. Then all right, I bring it down to the modem. The modem is green. the extender is blue. [silence] the extender is currently flashing blue, all right. The main one is steady green. Uh-huh. Uh-huh. around five minutes.
15:00
Speaker 2
blinking what color then that means it's not yet connected one one second I'm I'm quite confused the main node is status blue and the extender is the one you're referring to the is flashing right okay so go to the extender now and it's been plugged in for how many minutes you think okay
15:00
Speaker 1
[silence] All right, it is 5 ft away. It's very like near the modem. Ah. Yeah, on the extender. I've been holding it for 15 seconds. It's not turning off.
16:00
Speaker 2
So that is not connected at all. so just unplug that one and bring it back to the main node. within five feet. Okay. Press and hold the reset button on the extender. Just keep holding it until the light on the top goes off. Now let's go after, on the booster only. Okay? not on the main node.
16:00
Speaker 1
It's blinking blue. It's not going off. yes, it's not going off, it just tuned red, right now it's red, and now it turned off.
17:00
Speaker 2
Okay. Trying to use a sharp pointed object, press and hold the reset button. The light should go off and that's the time for you to let go all hold the reset button and then press it again.
17:00
Speaker 1
and I'll turn blue again yeah well right now it's pretty blue
18:00
Speaker 2
okay let go that means it's already reset just let go and wait for it to have a steady purple light it's part of the LED behavior it will blink blue and will turn solid purple after Is it still blinking blue? Okay. Once it all, all, after blinking blue light, it will turn into solid red or solid purple. You can then go to the main node and press the button five times later on on once that child node will have a solid purple or solid red light.
18:00
Speaker 1
[silence] Nope. It's keep on blinking blue. [silence] You got the [silence] Yep. It is, but I don't really know [silence] because it's same as the main router, you know? So, right now, [silence] [silence] I got it from a friend, like, from a friend. About a week ago. All right? [silence] Yeah, exactly. And right now, it's just blinking blue, you know?
20:00
Speaker 2
Is it purple now, the child node? And it's plug in directly to the outlet right now. You had this extender for how many years? Because this is actually part of our legacy device. So it was given to you then. [silence]
20:00
Speaker 1
Yes. Yeah. I'm definitely using the right one because I've got everything from the box. You know like everything is working lights are working. It's just not connecting you know. Sorry. So what what should I do right now.
21:00
Speaker 2
Right. And it's already plugged in directly to the outlet. The power adapter, is it still using the right one? It should be 12 volts. And then if it's just keep on blinking blue that means there's already a hardware problem with the node. You can try to reset it again, but if ever it will still blink blue, not turning to purple or solid red, that means the node has a, yeah, hardware defect. If you really want an extent.
21:00
Speaker 1
It is. All right. It's been like 10 minutes. It's been stagy blue right now. I'm just on a push recent. That's it. So now it's Teddy Blue. [silence]
22:00
Speaker 2
And then it should be a mesh extender still. We can provide replacements if ever the device is still in warranty if the receipt show that it was purchased within three years. This WHW01 is eligible for three years warranty. And right now, do you still want to reset this node to see if it will have a steady purple light after? Since it's still blinking blue.
22:00
Speaker 1
(aloud newsy saturday blue) Uh-huh. So, when I started touching the reset button, it went on blinking again. It's going black, and then the color is coming back. It's blinking. It turned red, and it's now red, and oh, it just turned green. [silence]
23:00
Speaker 2
Let go after. So press and hold again the reset button, put a little pressure while pressing it Using a sharp pointed object and let go immediately when the light goes off On top. [silence]
23:00
Speaker 1
Are you still here? [silence] It turned green. [silence] Yep, it went back to purple. [silence] It is solid purple. [silence] Man, it's not blue. The main one is green. All right. All right.
24:00
Speaker 2
yes, okay. we'll see if it after solid green, it will go back to purple. okay, from blinking blue, it should turn into solid purple or pink. okay, go to the main node, now the one that is working fine, solid blue, press its reset button, too. but do it five times only, press release, press release, press release, uh, five times. greener blue. that's the light indicator, it's working.
24:00
Speaker 1
it went back to like blinking blinking orange and now the other one is blinking too oh it's blinking purple and now the one turned green and the other one is keeping on blinking but sure but ma'am do you know like it's It's just only one blinking. The other one turned green again. All right? [silence]
25:00
Speaker 2
it's looking for nearby links. It's to connect okay blinking. Red red or blinking purple. okay I'll start my timer here yeah it'll take 30 minutes max before it will connect. I'm starting my timer here for us to know if the node is actually adding or it's already defective. I'll let you know once the time runs out. That's how it should work. The main node should go back to blue. The child node should be a blinking orange and should be a child. The new blink in orange and blink purple mean service connected.
25:00
Speaker 1
All right, it stopped blinking. It's kind of like solid blue right now. Or purple. Same thing. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
26:00
Speaker 2
Remember it's the child node that we're trying to add. Therefore that should be the only one flashing. The main node's job is already done. It already found that node. That's why it's back to blue now. [silence] Yeah. Blinking purple is what I said it will try to pair. three minutes max. After that it should have a steady blue light. If it keeps on blinking blue, then that means the node is defective. We still have two minutes left. Okay. 30 seconds left. It should turn to solid blue anytime. Timer is up. It should have a study blue light now. What's the color?
26:00
Speaker 1
It's solid blue. Which one? No, what's so what? All right.
29:00
Speaker 2
okay, that's already connected. Hopefully, it will still have a solid blue light once it's relocated. That's already connected online. You can transfer it now back to its original spot. The child node, the extender, the booster. The booster, the child node, that's the one that you are going to use to extend the Wi-Fi, right? So transfer it back to its original spot.
29:00
Speaker 1
all right so now I change the stop some blue solid for what it's already solid blue you know
30:00
Speaker 2
Okay, I'll start my timer here again, three minutes go. It will blink blue, that's that's what will gonna happen once it's being unplugged and replugged. It will reboot. It will not.
30:00
Speaker 1
All right, it's blinking. Hello? Okay. Yeah, well right now it's blinking.
31:00
Speaker 2
going to go on line immediately. It will look for the main road's connection for three minutes max. We still have one minute and 55 seconds left. Again, it's part of the boot up process. The boot up light behavior, and it will blink red after.
31:00
Speaker 1
it in it is never turn rate it's it never turn
33:00
Speaker 2
Okay, 20 seconds left. Node should be already a blue light after steady blue light. It will go back to red real quick but should lit up solid blue again. Okay, timer is up. Is it steady blue? Okay. Blinking red or solid red?
33:00
Speaker 1
All right, so it went blinking again. It went solid blue for a moment, and now it's blinking blue.
34:00
Speaker 2
Okay. That's already connected now. You can check your signal if it's good or not.[silence] It should not blink anymore if it's still connected to the outlet. Blinking what color? Okay. So, now it's still blinking blue. Okay. Then I can
34:00
Speaker 1
man I understand that it's should but it's not steady blue all right nope directly to the outlet it's not blinking anymore it's steady blue and now it's going blending again all right yeah this is true
35:00
Speaker 2
Set aside technician, the note you have you have is already showing hardware defects. It should be solid blue. Three minutes is already over. It should be solid blue. It's been plug in the whole time. that's why and you already plug it directly to the outlet, right? Not a power strip. Okay, and it's flashing right now. What's the color this time? Keep on changing colors. Yeah, no need to reset this node. We've already did it multiple times.
35:00
Speaker 1
I guess. Well, it's not right now. It's blinking. All right. I guess so. That's crazy.
36:00
Speaker 2
Supposedly, it should already stay solid blue, not blinking anymore once it's connected. Okay. Then there's no other troubleshooting that can be done on the node tab. That means the node that you have is already defective, not connected all the time. From solid blue, it's switching to blinking blue. Blinking blue means it's rebooting. If you really need an extender, then just purchase any of our mesh router.
36:00