V2 Rubric Detail — e662e7c8-69d6-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-16 22:58
Duration
46m 58s
Contact
Marisol Gonzalez
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Raquel Intong
HappyFox Case
#LTS00133686
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MR9000_Slow internet connection.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication2.00/5
Protocol1.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution3.44/5
Technical4.06/5
Communication2.50/5
Ownership5.00/5
Escalation5.00/5
Customer Exp2.50/5
Overall74.4% (+18.4)

V2 Grader Summary

The agent successfully reset and reconfigured the router, achieving strong speed test results and resolving the core Wi-Fi performance issue. However, residual slowness on the Fire Stick remained, and technical inaccuracies in warranty and reset instructions slightly undermined the outcome. The interaction demonstrated ownership and appropriate tool use, resulting in a partial resolution.

V1 Case Analysis

Customer reported slow Wi-Fi on TV, phone, and game console (MR-9000). Agent performed factory reset (corrected from incorrect hold-reset to 5-press method), reconfigured via Linksys app, and validated router speeds (565 Mbps down). Issue isolated to Fire Stick; advised customer to contact manufacturer for further assistance.

Troubleshooting Steps
  • Collected model and serial number
  • Performed factory reset (initially incorrect hold-reset instruction, corrected to 5-press method)
  • Reconfigured router via Linksys Smart Wi-Fi app
  • Ran speed test to verify throughput
Key Observations
  • Agent pushed $15 paid support before completing basic troubleshooting despite issue being addressable with self-help
  • Provided factually incorrect warranty information (claimed warranty ended in 2002 for a 2021 router)
  • Gave contradictory reset instructions (hold-reset vs 5-press), causing customer confusion
  • Call structure was inefficient with long silences and poor call control
  • Speed test confirmed router was delivering expected speeds, supporting conclusion that issue was client-side (Fire Stick)
Positive Highlights
  • Eventually guided customer through correct 5-press factory reset process after initial error
  • Successfully walked customer through Linksys app setup and reconfiguration
  • Ran speed test confirming router delivered expected throughput (565 Mbps down)
  • Correctly identified Fire Stick as likely source of lingering issues after router testing
  • Maintained polite tone despite technical confusion and customer uncertainty
Agent Errors / Gaps
  • Pushed paid support before completing basic troubleshooting
  • Provided inaccurate warranty information (claimed warranty ended in 2002)
  • Incorrectly instructed customer to hold reset button until blue light appears (KB specifies 5-press method for MR series)
  • Gave contradictory reset instructions (hold vs 5-press), confusing the customer
  • Mispronounced Wi-Fi network name 'Linksys Setup' as 'linksyus setup'
  • Failed to verify customer could access local web interface or app before proceeding with app-based setup

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
Agent performed a factory reset, reconfigured the router, and confirmed improved Wi-Fi speeds via app test (565 Mbps download), resolving the router-side performance issue; however, residual slowness on Fire Stick was not fully resolved.
R2 Met Diagnostic thoroughness conf 85%
Agent guided customer through factory reset, reconfiguration via app, and speed test — logical steps that advanced resolution; used app-based diagnostics appropriately despite lack of computer access.
R3 Partially Met Correct resolution path conf 85%
Agent correctly identified out-of-warranty status and offered paid support; however, provided inaccurate warranty end date ('2002' instead of 2022), undermining technical credibility.
Technical Accuracy
T1 Met Technically accurate info conf 90%
Agent identified symptom (slow Wi-Fi), ruled out ISP by customer confirmation, tested post-reset performance, and isolated issue to specific device (Fire Stick), demonstrating logical diagnostic flow.
T2 Met Appropriate tools / resources used conf 95%
Used Linksys Smart Wi-Fi app to run speed test and reconfigure router — appropriate tool given customer lacked computer; no additional tools (e.g., wired test) were feasible or required under circumstances.
T3 Partially Met No misinformation conf 90%
Reset instructions were initially correct (hold until light off), but agent later incorrectly introduced 'five-press' method for MR9000, which is not applicable; also misstated warranty end as 2002 vs. 2022 — minor inaccuracies with potential to confuse.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent maintained call control and guided process, but had awkward pauses, repeated 'silence' prompts, and unclear transitions (e.g., sudden shift to payment), reducing clarity.
C2 Partially Met Confirmed understanding conf 80%
Agent adapted by using smartphone app instead of web interface due to customer limitations; however, used inconsistent terminology (e.g., 'five-press' on non-applicable model) and failed to confirm understanding of reset steps.
Customer Ownership
O1 Met Ownership & empathy conf 100%
Agent owned the case from start to finish, processed payment, conducted troubleshooting, and did not transfer or abandon responsibility.
O2 Met Proactive follow-through conf 90%
Clearly set expectation of one-hour paid session, confirmed remaining time (30 mins), and closed with summary of outcome and next steps (contact Fire Stick support).
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced; appears to be first contact.
Escalation Judgment
E1 Met Correct escalation decision conf 95%
No escalation was warranted — agent appropriately continued troubleshooting within scope of paid support for out-of-warranty device.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent showed basic professionalism and closed politely, but offered minimal empathy; did not acknowledge customer’s repeated confusion or frustration during reset process.
X2 Partially Met Tone & rapport conf 80%
Agent adjusted to customer’s lack of computer by using iPhone and app, showing adaptability; however, maintained a technical tone without simplifying explanations during moments of confusion.
X3 Partially Met Overall experience conf 85%
Agent reduced effort by guiding through app setup and avoiding unnecessary steps, but required customer to perform complex reset with unclear cues and navigate payment, increasing effort.
Call Transcript77 turns · 83 lines
Speaker 2
Welcome to Lynxsys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Lynxsys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available, depending on your issue. To hear more about your service options, press 2. Please select from the following options: For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available, depending on your issue. To hear more about your service options, press 2. To hear these options again, [silence].
00:00
Speaker 1
Hi, I was calling about my my my router. Um, I was talking to my internet provider and we checked the speed and everything seems to be good on on on that side.
01:00
Speaker 2
Press eight. Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available to T So please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi. Thank you for calling. This is my name's Raquel and how may I assist you today?
01:00
Speaker 1
And I just wanna know if it's my, the problem is with my router. So we ran the wireless feed and it's, uh, really slow. Okay, let's see, serial number's 32A10M0, six V as in boy, B 005 9 0.
02:00
Speaker 2
All right, get it? But... I see you're experiencing slow internet connection. For me to address properly with your Wi-Fi router may have a serial number found at the bottom. All right, let me check the serial number.
02:00
Speaker 1
The model number. Yes. Yes. Yes. It's uh first names Marisol, ma er i s l last name Gonzalez and g-o-n-z-a-l-e-z. Um, six, six, one.
03:00
Speaker 2
for a moment. All right, to confirm, you have the model number MR-9000 at the bottom of the router. Mary Romeo 9000. Yes. All right, thank you. And is this your first time calling Linksys? Let me create a record here. And may I have your first name and last name? All right. How do you spell your last name? Marisol. All right, thank you. And may I have your phone number, in case we get disconnected, I'll be able to call you back. Mm-hmm. Thank you, and you have your email address. All right. So, it's B A K S U Bravo Alpha Bravo Echo Alpha Kilo Lima O S D E Bravo Echo Alpha Charlie Oscar M E K I L O.com. Is that correct? And tell me who's your internet service provider. Thank you. And right now, while my system's checking the warranty over your Linksys router, tell me what's the color light showing in front of the Linksys router?
03:00
Speaker 1
Yes. Uh, I'm sorry? Let's see. No, it's telemedicine. [silence]
05:00
Speaker 2
solid blue light, right? And apart from the Wi-Fi connection, do you have a device that's connected wired to the Linksys router is also experiencing slow connection? Is there a device that's connected using Ethernet cable going to the router that is also experiencing a slow connection? So the TV is connected wired going to the router, right? To the modem. I see. Do you know which port where this connection of your TV going into the modem? Because if it's directly connected to the modem, it's getting direct connection from the modem. Have you tried connecting this?
05:00
Speaker 1
[silence] [49 seconds] Well my phone, my phone, um game system and all the TV's are lagging right now. Yes, and one of the one of the TV's that I have outside was getting uh was getting wi-fi and all of a sudden it's not connecting.
06:00
Speaker 2
Computer I mean this TV instead directly to the router is that possible? Got it and do you have a smartphone or other devices that is also experiencing slow connection apart from the TV? Okay got it so there are other devices affected too so here's the plan Miri s all well Uh huh I see got it so for the plan is we can access the settings of the router perform changing channel to optimize the settings for your 2.4 and 5gz since you have two Wi-Fi bands on your link this laptop make sure also to So for Mrs. up to date and we'll try to reset some settings and going back as well for the warranty and support everling sis router if you wish us here over the phone to do the troubleshooting optimizing the Wi-Fi settings we do have this paid support for out of warranty devices so your router has ended its warranty last September of 2002 so for its blah out of warranty devices if you wish us to troubleshoot here over the phone we do have this paid support amounting to $15 it's a non-Refundable one-time session lasting for one hour if we determine your device defective no refund or replacement will be given same with if we are unable to resolve your issue no refund or replacement will be given would you like to avail this paid support?
06:00
Speaker 1
So, it's $15. And it's just to help me troubleshoot? And that's gonna help? So, so how old is my router?
08:00
Speaker 2
Yeah, it's 1.5. Yes, optimize the router settings, Wi-Fi settings, if it's issue. Still the same, after you change it to the channel. The last resort that we can do on the router is to reset it back to factory setting. And start setting it up like a fresh start. That's actually help the improve the Wi-Fi connection. Most likely for the, if we reset and reconfigure the router. Upon double checking it here since it's original manufactured date was year 2021. So running five years.
08:00
Speaker 1
So how long does this router, um, how, how, how long does do they last? [silence] Okay, but it, there's a good chance that I can still get it, [silence] fixed?
09:00
Speaker 2
or six years. It actually depends on the usage of the router. Some models last up to 10 years. It just that this router has one year hardware warranty and free technical support. So it has one year when you got it or it bought before. However, it's already ended, so we have paid support ready for out of warranty. Yes. It can still... Yes, it can still... the workaround that we will try in order to like debug the rose is you can try resetting it to factory settings, set up again the same Wi-Fi name and password, where the...
09:00
Speaker 1
Okay, so I'm you're going to walk me through this, right? Because I don't know what I'm doing. No, I don't know. No.
10:00
Speaker 2
work with your Wi-Fi settings, then we'll check the improvement. But again, just to set your expectation, if we're unable to fix the issue, no refund replacement will be given for the service. We can actually walk you through how to reset the user, your password. There's a way to locally access your router using a password where we can reset it. Yes. Yes, I can walk you through the process. And do you have a computer that we can use to access your other settings? And how about an iPad or tablet?
10:00
Speaker 1
[KEEP_UNCERTAIN] My computer or a laptop. No, I don't have one. I can't use the TV. No. You need to hold the speaker to your ear. Can you hear me? It's working now. Okay, now you have to turn it back. Yeah. one click? No, I'm trying. Yeah, and? so yeah, you have to only let me turn it back to you And then I will turn it back. Keep waiting. Yeah, now I can hear you. Yeah, it's working. Okay. Good.
11:00
Speaker 2
Let me check. How about a smartphone? Cause we may need to one of a device that will help us to troubleshoot the router is a computer or a laptop. I think it's we might be having hiccups or difficulty on accessing the router settings if we can't use a computer or an iPad or tablet. Unfortunately, our TV does not support a web browser interface. But we do have work around that we can reset the router. Then the Wi-Fi password, are you using the Wi-Fi name and password at the bottom of the router? Got it. So, how about this? We'll reset it. Then we'll try other method instead so that it will help.
11:00
Speaker 1
My phone? An iPhone? You'll have to pay first. Uh. I already online. Okay. Uh. Uh. [silence]
12:00
Speaker 2
congested settings on your routers, we'll go ahead, visit it and no worries I'll find other methods on how to update the settings on your router, do you have a smart phone that we can install some apps? Okay, is that an Android of IOS? Okay, all right so for that, I'll walk you through with the process and out you're ready with a paid support for $15? Yes, I will get ready my tools here I will hold the line for about one to two minutes Marisol and I'll get back to you, okay? All right, thank you. Thank you for waiting on the line. Hello Marisol. [silence] All right, I'm now ready with uh approval payment processing and I'm going to stop the recording to avoid your cards [silence] Sorry, that was a typo. [silence] Is there anything I could do for you?
12:00
Speaker 1
silence so i have one hour it is so i have one hour
15:00
Speaker 2
lastly the billing zip code all right let me place the order and you are going to receive an email confirmation for the receipt just for a moment all right so it's done and I'm going to resume the recording for our troubleshooting for one hour just for a moment okay I'm sorry what was that again Marlo yes and to start with our one hour we're going to reset the router and no worries I'll walk you through with the process and just to set your expectation one
16:00
Speaker 1
the recent moon. Is that a rat? Do I push it? Okay, so just press up. [silence]
17:00
Speaker 2
Once you've reset it, you will lose temporary Internet connection, but noise will connect back your devices later. So, to start with the reset, at the back of the Linksys router, you will see the reset button. Let me know if you're able to locate it. Yes. Yes, the red reset button. So, you're going to press. Yes. You are going to press and hold it, and while you're pressing it, you need to observe the color light in the front. It will go through a blinking red, light will go off, and once it shows a blue light, that's the time you release the reset button. So keep pressing until light goes off. Once it's blue, release. Yes. Press and hold, keep pressing until the light goes off. [silence] Then, release.
17:00
Speaker 1
Do I release it? Okay, now it's red. Oh, okay, so it's red blinking. Okay, now it's off. Post. Okay, now it's blue. It's blinking blue.
18:00
Speaker 2
(pause) the reset button then observe the light (pause) and front while you're pressing the reset (pause) Keep pressing still. Wait for the light to go off (pause) And once it's off wait for blue (pause) then release the reset. Keep pressing still (pause) We're waiting for the light to go off (pause) It's blank (pause) for a few seconds (pause) wait for blue (pause) keep pressing release the reset Then next (pause) let's wait for it to go blinking blue then a solid pink or a purple light. And it's restarting
18:00
Speaker 1
I stopped pressing on it, right? It's still blinking blue. How long does it take? [silence]
19:00
Speaker 2
So waiting now for a color pink or purple. Yes. OK, story starting. It will take one to two minutes for it to go in solid pink or purple. Right now, it's still [silence]
19:00
Speaker 1
blow, mm-hmm Okay. Now it's pink. It's pink. Five times. Okay. Like doesn't matter how fast. Okay.
20:00
Speaker 2
and is it blinking still? Huh? All right. It's on setup mode. So we're not going to set it up using five press. Five press is if you're going to click the reset red button five times. Click it five times. Yes. Like click it. Don't not hold but just click it. [silence]
20:00
Speaker 1
One two three four five. I think. It's it is flashing. [silence]
21:00
Speaker 2
All right, after five, click, or five press, let's check the light on the route, if it's starts flashing. All right, so it's responding to the five press set up, so we'll wait for it two to three minutes. Let's wait for a steady solid blue again.
21:00
Speaker 1
Okay, it's blue. Okay. Mhm. 11C.
22:00
Speaker 2
All right. So we're going to use your phone and configuring the Wi-Fi. So on your smartphone, let's go to settings. and then open Wi-Fi settings. we will look for the Wi-Fi name on the available network. The Wi-Fi name coming from their router is linksyus setup. You've got it. They'll link the setup Wi-Fi name. It's show [silence]
22:00
Speaker 1
Yeah. Gosh, there's a lot of numbers. T S Z one, two, eight, and three. [silence] It's, it's, it's...
23:00
Speaker 2
Alright. Select it and connect to it. If it's asking for a Wi-Fi password, you can use the default Wi-Fi password found at the bottom on the sticker there is a Wi-Fi password. [silence]
23:00
Speaker 1
Okay, um, link is smart, smart, Wi-Fi? Or just the Wi-Fi? Okay, okay. And, [silence]
24:00
Speaker 2
All right, so we're going to go to your App Store, open App Store. search for Linksys Smart Wi-Fi.
24:00
Speaker 1
password. Uh-huh. got it.
25:00
Speaker 2
And let me know once you have it installed. And we're going to open the Linksys app. Let me uh Is that your apple password? Okay.
25:00
Speaker 1
Disconnect the router to your modem or source of internet or source of internet. It says it's connected. Do I press that? It's checking for the internet. I don't know. It's connected. It says name your wi-fi.
26:00
Speaker 2
Okay, can we tap that next? so we're done with that, tap next. [silence] Yes, uh how about this, try to force close the app, we're going to log in locally, we're not going to run that setup since we're already done, actually it's already connected. Is there a back arrow on that settings or that page? I see. so it's just wait instead for that. Yes, please. name your WiFi. This is the WiFi name that you're going to connect your smartphone, your devices at home. So, it's [silence]
26:00
Speaker 1
What if I can't remember my, uh password? I have. Can I do another one? Why? This to log into my email dress. Oh, gosh. Skip for now. Skip for now. Do I press okay. This create your router. This is create your router.
27:00
Speaker 2
personalize, if you can remember the WiFi name before, you can enter it there and same goes with the WiFi password. For this one we can create new one, then you can take note of the new one so that we can later on you can use it to connect your devices. [silence] Is there or [silence] we're not being to log in using email address but is there a um skip for now, yes? That's it? All right. Yes, please click skip for now. Click that, okay. And then I think it will configure. Uh-huh. okay, this password is going to use the log in into the app. They can create one, it's different from your Wi-Fi password. So it's unlike the admin... we can try same one but if it will not except, you may need the follow their requirements in how to create your router password. [silence]
27:00
Speaker 1
Okay. This is configuring, configuring your Wi-Fi. Configuring. [silence] Is it normal for the the blue light to be flashing? Okay. Now, it's solid, so I don't know what happened. Okay, now let's connect to your new Wi-Fi. So, it says step one, go to your phone settings app and select your Wi-Fi. And then, okay. Let me write my password cause um [silence] So, I press next.
29:00
Speaker 2
Yes, since it's configuring, it's saving your Wi-Fi inform, okay, all right, there. So we're going to open Wi-Fi on your phone, look for the WiFi name that you've created, and connect to it. Yes, we will follow that. Okay. Let's open Wi-Fi first on your phone.
30:00
Speaker 1
Oh. Okay, so Wi-Fi. Uh, some I te, okay. It's connected. Okay.
31:00
Speaker 2
your smartphone before tapping next, let's like open Wi-Fi for available networks, you will connect first, your phone to the Wi-Fi name you've created. And let me know once you are connected to the Wi-Fi name you have created. Alright, and let's go back to the Linksys app. Let's top next.
31:00
Speaker 1
looking for your child's notes, keep your phone in the setup area. Your, uh, so your network router, next. okay, and then help us help you, next. Maddie is ready, connect your devices to your new Wi-Fi. Go to the dashboard. Okay, getting your router settings. Allow Lendi to find devices on your local networks, allow. Okay, now it's Maddie's Internet online. Internet speed. [silence]
32:00
Speaker 2
Is there a skip part since you only have one mesh router, right? You don't have node. Can skip that. Yes. Next. Next. Okay. Okay. is there Yes, go to dashboard. Okay. Top allow, yes, please. All right, switch. Okay. You can also try the internet speed. [silence]
32:00
Speaker 1
so [silence] so internet speed test internet speed, press go [silence] Okay [silence] There are two ways to check your speeds. [silence] Router to internet, device to internet. [silence] Okay [silence] speed check, start the speed check. [silence] Okay [silence] It's testing. [silence] This downloads measure how quickly internet content is transferred to your home network. [silence] It's still doing that. Uh-huh. [silence]
33:00
Speaker 2
Yes, yes go. Click go. Let's use their outer to the inner next. Yes, start speed check. Okay, and is there a number for the upload and download speed? We're still running. Okay, so let's wait for [silence]
33:00
Speaker 1
OK, the download is 565. The upload is 23. Yes.
34:00
Speaker 2
Okay. All right. Do you know what's the maximum speed you are subscribed to spectrum? Like the max speed, is it 500? All right. That's good. It's getting the right speed. Can you check your smartphone, any open any apps or website or try to open a video, YouTube, check if you're able to access internet smoothly.
34:00
Speaker 1
So open, I'm not sure, open anything. Oh, let me see. I'm not going to lose you, am I?
35:00
Speaker 2
yes stream any videos on youtube if you have youtube app... no... silence
35:00
Speaker 1
OK mm-hmm. Yeah. What might be the OK well, my TV's not just I'm able to connect. You can check your devices internet connection. It's asking me network diagnostics or network settings.
36:00
Speaker 2
All right, is it working properly? Great. And can you try other device? Do you have other device to connect to the Wi-Fi? We will also test other different---. Yes.
36:00
Speaker 1
It's asking me for the password. Okay. Okay, please select to customize security.
37:00
Speaker 2
[KEEP_UNCERTAIN] can you go to network settings instead and then let's see if you have connection option or wi Fi, All right, so will be the password that you created for your wi Fi name.
37:00
Speaker 1
WPA2 PSK. Oops.
38:00
Speaker 2
Is there W P A 2 personnel?
38:00
Speaker 1
Okay. It says, uh, Internet speed 266.88. Uh. Yeah.
39:00
Speaker 2
and is it running now of that speed test? All right, that's actually a good speed since we're connected to five gigahertz. Can you try opening any apps on your tv or the usual thing that you with the internet of your tv? test it. Test the internet connection
39:00
Speaker 1
sweet. stops. búsqueda que's. lock in
40:00
Speaker 2
We can try also restart, like... turn it off and on TV. And [silence] after turning it back on, check again if it's connected to the Wi-Fi, then test the connection.
40:00
Speaker 1
okay no I don't know if it's that channel, but it shouldn't be the channel. we It's a fire stick.
42:00
Speaker 2
Okay. Your channel, is it connected with spectrum? Yes. If it's connected with the spectrum, something to do with their channel because it's related actually to their service. But, if you if it's already connected to the Wi-Fi, you tried YouTube like apps, like streaming. If it's continuing to load the video on a YouTube app, on that TV, it's actually fine, connected with the internet using your router. It's a fire stick. Okay, and this fire stick is connected now to the Wi-Fi.
42:00
Speaker 1
I believe so. But it's not, it's not all the channels. It's just the ones that like certain channels lag.
43:00
Speaker 2
[silence] [silence] [silence] If you've ring this router right. [silence] [silence] when searching channels, just double check it here. [silence] If it's something to do with uh we already reset the router. Some devices, like for example your smartphone is working fine when connected to the [silence] linksys wi-fi. It might be something to do with the fire stick. [silence] And my recommendation for that is to try check with uh the manufacturer of the fire stick if there's something to do with its configuration, like settings to update. [silence] In order to have the
43:00
Speaker 1
update it the fire stick okay. okay. Just, sorry I can't hear. That's not what I'm hearing. That's why you. [silence]
44:00
Speaker 2
Might be that might be. There is a setting on the fire stick that you need to adjust. And for that, since we're not trained with a fire stick, I can recommend that you may need to contact the manufacture of the fire stick, since it's able to connect to the Wi-Fi. Just it's something log and other devices is working fine with the Wi-Fi. It's just something to do with the TV and the fire stick. Yes, actually, it's fine if you're getting half by Wi-Fi on your TV. 200, let me check. 266 is actually fine. It's a decent speed.
44:00
Speaker 1
So it's not the router. So 565 and 23 upload is fine. Oh. So that's. Okay. All right, so everything is mine. I mean, everything's fine with Spectrum. Everything's fine with my, with with the router. So now the next one is the Fire stick. The [silence]
45:00
Speaker 2
Yes, since you're really set it and your phone able to connect to the Wi-Fi. We also run speed test on the app. It's around 500, so router is already fine. Yes, that's actually fine. I would recommend to check with fire stick if it's something to do with settings or there could be like a reset network on its settings. I'm not trained for that, but you can check with the with the manufacturer. All right. Widgey links.
45:00
Speaker 1
I don't get. I don't get half old that leaves are not. Thank you.
46:00
Speaker 2
try to ask work around from the manufacturer on how to like reset it check its network settings in order to update any settings that causes logging on the channel. All right. I think we're all set, Marisol. And anything else that I can assist you with links your network. All right, so you have 30 minutes left and just that your expectation is only one-time session. If you're going to contact us back in the future with paid support, it will be another session. Okay. All right. This once again, Rebecca I'm sorry, Marisol. Unfortunately, but I'm happy to assist you Marisol. Thank you for your time and patience. This once again, Rebecca. Thank you for calling Cis and have a wonderful night. Welcome. Goodbye.
46:00