V2 Rubric Detail — e6e4dc18-694c-11f1-a…

This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. [silence] Hello, this is Raquell. I'm sorry we got disconnected. How is it? You've mentioned you've tried to access again the URL link, right? And, I know what's the page you're at right now. Is it showing an error? Or is it showing a Linksys page? Is it the Welcome-Set-up Wizard? [silence] Or is it a sign in? [silence] Okay. On that Linksys Smart WiFi page sign in, are you seeing there like for manual access, Click Here. Do you have an option for that? [silence] you know in remote [silence] a machine on like the sign-in [silence] Click Here. If you can, okay, good. Try it on the manual. What you have to do, there's like a locale is net that you can see. This is where you just enter the IP address of your router. Try that. Okay. So you enter that. It will reset now. Give it a moment.Then let's see if you can get it. In the meantime, if you can, tell me if there are devices working with the WiFi right now. Okay, good. So devices were able to connect already on WiFi from WiFi right now. Let me check the colors right now, just so you that you can check also. Have you reset wireless or have you reset the router? What have you tried to do it to fix it? Okay. Okay. Thank you. Let's check if we'll get through this one. Let me check when it says login, is it asking for email or just password? We're not going to log in using email. Below the email and password, are you seeing the for local access, click here? Are you seeing that option? Okay. Click that please. For local access, click here. And it will route you to Okay, since we've reset the router, your router password is word admin. A D M I N all lower case. Admin. Yeah. All small letters. Enter it all small letters.

[KEEP_UNCERTAIN] you entered all small letters have you entered all small letters? Okay. America, Denmark, Mary, India, November. It's still the same. Is there a hint? the wing. Apart from a hint? Or do you have a router password before? You may also use that if you still remember it. Okay.

How is it? Are you able to sign in? When you try to log it using your password, is it showing incorrect password again? All right. So, possibly that you have

have your customized password before, so it uses that. So, to revert it back to Admin. Mm-hmm. Okay, yes, please. [silence] Yes, it should, since we already reset the router, but your own password is not working right.

We will reset once again the router. Let's try to you have a pointed pen or a paper clip to press and hold the reset button, the red reset button on the back of it? Press and hold it again for about 40 seconds. You will know that it has been reset, the light at the back of the router will go off, like a few seconds. Um if if you don't want to access your settings on the router, yes, it should work. It is a plug-in play router. Can you try accessing any website on your computer, check if we can access internet. Let's just test yet, please. Uh-huh.

is so you're able to open a website on your computer, is it online yes, that's okay, it needs actually a password in order to log in. How about can you check the Wi-Fi also if it's um giving you internet, try connect to its Wi-Fi, do you have another device there that can't connect to the Wi-Fi [silence]

Yes, please. Press and hold the reset button at the back for 40 seconds, make sure that the light will go off during reset.

It's me. Yes, me. Uh, payment. Oh nothing. [REDACTED_PAYMENT_DIGITS] How about [REDACTED_PAYMENT_DIGITS]? What? Uh [REDACTED_PAYMENT_DIGITS] thousand. If can draw money, you will pay. You. Okay. It should be nice with holiday time. Okay. Uh. If. Uh. It's okay. Is. Um. Yes. I am following. What? Okay. We are interested now. Uh. How is processing thing one? One hundred. Hello, sir. How was it? Are you able to successfully reset your grain? Hello, Actions. Are you still there? Can you still hear me? And how is the reset process going? [silence] and I'm going to end this call and I will try to call you back again. Okay, I can hear you now. How is it? Yes, there you said. Okay, all right. Yes, please try the URL link again. Make sure to log in using password only, not email. mm-hmm. mm-hmm. You may refresh the page first. You can click the refresh icon at the left-hand side of your browser. and then let's check again if it routes you back to sign-in access router and try again the admin A D M I N.

Okay, you're trying to use. was. it again, I'm sorry. Yes, ahuck. using your computer right? Okay. Okay. ahuck. Okay, we're not going to run the setup, but on that page, are you seeing option to log in locally click that.

for manual access, yes select that instead manual configuration and it should route you next to sign in. It's showing now the sign in page. Okay. How about

out a sign in page, like, for local access [silence] is there an option for, [silence] How about the web interface? [silence] Is that an option to click, okay? [silence] And then let's... [silence] Yes. Is there a link that you can click now to login into the web user interface? [silence]

[KEEP_UNCERTAIN] none we can try and open a new tab on your browser then manually type again the htt photos sch forward http://myrouter.local all right you can manually type and on the other tab htt photos sch forward http://myrouter.local Ah. Okay, you alright. This time use admin for the router password. Enter it all small letters. Adam it m i n alright. So let me double check at the top the network status is it showing

Okay. So, now you're online and if you wish to configure again the wifi settings, we can go to wifi settings option at the left-hand side below router settings. [silence] All right, so you will see there your wifi name and wifi password for the 2.4 and 5 Ghz. Would you like to change that wifi name and password or you'd like to? Okay. All right, leave it as is. So, all right, so you can now try and check your internet on your router, on your computer. Like try any website since the router is already reset, reconfigured, it has its wifi and it's online.

Online, try to check internet. Yes, you can check. If it's normally, the Wi-Fi that will show up on the other part of your house, could be the 2.4, which is the Linksys, the default name of the 2.4 is Linksys 14745. You can check that on your other device on that area of your house. Can see the signal. May know, what's the

That other computer, is it connected wireless or wired to the Linksys router? Okay, okay because it could, if it's not getting IP address from the router, it actually unable to communicate, possibly that router is not detecting this device. Have, have, do you have like an Ethernet cable instead? Like, make sure it uses this dual plug, is it going into the Linksys router as well? Okay, because

If it's coming from the wall plug, it's something to do with the wall plug itself since you have other computer that's near to the router, but it actually online and has internet. It's something to do with the wall plug where this computer is connecting to. I can assure that your links router is working online. You're able to access its settings. It's something to do with the wall plug that's unable to get IP address. You may try if this plug is connected to another port of the links router, try another port as well on the links router. That's also other isolation to try another port on the router. Yes, sure. It's still the same. But let me double check. Does this computer have a Wi-Fi? Is it working now? Using an Ethernet cable or not yet? Hmm.

Okay, but when you connect to the Wi-Fi, it's working, is that correct? [silence] Okay. I see, 'cause there's something to do with the wall where this computer is connecting to, but have you tried and test if you can connect it to Wi-Fi and check if Wi-Fi is working? Because if yes, then something to do with the connection on that cable from the wall. It's preventing to connect to the router. Yes. Okay. You can actually also check there.

This device that you're having issue with. If it's on the device list, if it's not there, it means it's not really connected to the router. So it's it's the problem is something to do with the Ethernet connection. Hi. You're most welcome. And do you have a pen and paper in case you're going to call us back? I will provide you your reference number. All right. Your ticket number is 133 550. All right. Take that. You're most welcome. And thank you for calling sis. Have a wonderful day.