V2 Rubric Detail — e7709188-797b-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-06 20:47
Duration
82m 13s
Contact
Joe Widowski
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Riojene Ladera
HappyFox Case
#LTS00136069
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: device reconfigure_WHW03
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution5.00/5
Accuracy5.00/5
Communication2.00/5
Protocol2.00/5
Efficiency1.00/5
Overall3.6/5

V2 Rubric Scores

Resolution5.00/5
Technical3.44/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp3.21/5
Overall89.1% (+17.1)

V2 Grader Summary

The agent successfully restored the mesh network by identifying a faulty parent node and replacing it with a child node. While the 5-press pairing for WHW03 was correctly applied, the agent provided a 30-second reset instruction which contradicts the 10-20 second window specified in the KB.

V1 Case Analysis

Customer reported red LEDs on all WHW03 Velop nodes after power outage. Agent guided through factory resets and 5-press pairing. All nodes restored to solid green and Wi-Fi operational. Customer satisfied.

Troubleshooting Steps
  • Factory reset each node (30-second reset button hold).
  • Replaced unresponsive parent node with a child node.
  • Performed 5-press pairing method on the new parent node.
  • Ensured nodes were within 2–3 feet during pairing.
  • Verified LED status and confirmed Wi-Fi connectivity via app.
Key Observations
  • Agent correctly applied the 5-press method for WHW03 mesh system, which resolved the issue.
  • Call had excessive silence (e.g., [29:00]–[32:00], [33:00]–[34:00]) and inefficient pacing.
  • Agent failed to collect full customer contact information (only partial name obtained).
  • Agent did not confirm warranty status via lookup—only stated it was out of warranty without verification.
  • Customer expressed satisfaction and confirmed resolution.
Positive Highlights
  • Accurately identified the product model and serial number (WHW03, 750039).
  • Correctly applied the 5-press pairing method for WHW03 nodes, which is valid per KB.
  • Successfully restored full mesh functionality and confirmed Wi-Fi connectivity.
  • Properly guided customer through factory reset and node replacement when parent node was unresponsive.
  • Confirmed resolution by verifying solid green LEDs and app connectivity.
Agent Errors / Gaps
  • Incomplete collection of customer name and contact information (only 'Joe Pudomski' confirmed, no phone/email).
  • Excessive silence and inefficient pacing (e.g., 3+ minutes of silence at [29:00]–[32:00] with no guidance).
  • Lack of explicit warranty lookup confirmation despite stating the device was out of warranty.
  • Poor call control—allowed customer to drive the conversation, leading to confusion and repeated instructions.
  • Failed to confirm access to web interface or app early, causing delays in troubleshooting.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms at the end: 'looks like it's all' and 'seems to be working' with all nodes showing solid green; agent verified connectivity via app and Wi-Fi broadcast.
R2 Met Diagnostic thoroughness conf 96%
Agent led structured troubleshooting: confirmed power outage, assessed LED states, guided factory resets, applied 5-press method, monitored reconnection, and validated final network state.
R3 Met Correct resolution path conf 97%
Agent correctly identified devices as out of warranty, disclosed no replacement option, and proceeded with full best-effort troubleshooting per OOW standard.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent identified the symptom (red LEDs, no connectivity), asked about wiring, reset status, and systematically worked through possible causes, including replacing a non-responsive parent node with a child node.
T2 Partially Met Appropriate tools / resources used conf 95%
Agent used the 5-press method correctly for WHW03, but instructed a 30-second reset which exceeds the KB's 10-20 second guidance (universal_factory_reset.md).
T3 Partially Met No misinformation conf 95%
Agent told customer to press reset for 30 seconds, contradicting the KB's 10-20 second requirement (universal_factory_reset.md). Other instructions, including the 5-press method for WHW03, were accurate.
Communication
C1 Met Clear & professional language conf 93%
Agent set expectations early, maintained control during long waits, managed transitions clearly, and kept focus on resolution steps.
C2 Met Confirmed understanding conf 91%
Agent used plain language, repeated instructions when needed, and adapted pacing to customer’s physical movements and comprehension checks.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owned the case end-to-end, did not transfer, and followed through on all commitments despite complexity and duration.
O2 Met Proactive follow-through conf 93%
Agent provided specific next steps (reset, wait 7 minutes, check LEDs), realistic timelines, and confirmed completion before proceeding.
O3 Not Applicable Closure confirmation conf 100%
No prior case history or handoff occurred; this appears to be first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was resolved at L1.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred; therefore execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 86%
Agent showed basic professionalism but minimal empathy; did not acknowledge customer frustration from power outage or repeated resets.
X2 Met Tone & rapport conf 92%
Agent matched customer’s pace, used reassuring phrases ('take your time'), and adjusted explanations based on feedback.
X3 Partially Met Overall experience conf 84%
Agent required customer to perform multiple resets and relocations; could have better streamlined steps after initial failure.
Call Transcript96 turns · 103 lines
Speaker 1
Okay I forget um hi yes oh it's red now. We're having issues with our our Linksys it um like our power went out today and now we it's we just can't connect it. Uh yes.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Hi, thank you for calling Linksys Technical Support. This is Rio. How can I assist you for today? Did you experience power outage, ma'am? Is that correct? Okay.
00:00
Speaker 1
It was just like a flicker. I'm sorry, what was that? How many links? Do we have here? There are three, there are three nodes. There's three nodes. No, I was just telling you our. Yes. Yes. It's, 20, J1, 0, or I'm sorry, 0, C, six, B.
01:00
Speaker 2
[silence] how many a total of link sys devices do you have? How many link sys devices do you have? Okay. [silence] Im sorry, you're saying something. As I from the notes that you provided, ma'am, you haven't uh you wanted to say something earlier. Okay, all right. [silence] Uh all of your link sys devices shows red light. Okay. Can you confirm to me, ma'am, for the parent node that you have what's the serial number?
01:00
Speaker 1
7 5 0 0 3 9 the model number is w h w 0 3 I believe so yes spectrum it's Joe J O E Pudomski W I D O M S K I
02:00
Speaker 2
does your Linux devices has the same model number? alright. do you have all the same model number? ma'am? uh me and where's your internet service provider? okay. Thank you. uh let me create a record for you uh in the system. me and where your first name and that name? uh hmm. that's W-I-D-S-K-I.
02:00
Speaker 1
Uh, I don't know. My last name, W-I-D-O-M-S-K-I. Okay. Yes, the issue, I'm going through on the app and it's saying that the node couldn't find the router and the router is like, it's linked to the laptop. Uh, okay. That should pop up under um, the links, the wi-fi should pop up. [silence]
03:00
Speaker 2
Okay. For the device, sorry, for the app to work, by the way, you need first to connect to the Linksys Wi-Fi before you can open it. Were you able to connect? Yeah. You should be connected to that Wi-Fi name before you open the Linksys app. The Wi-Fi that you have, you should be connected to that first. You need to go to the Wi-Fi settings, and then from then on, you should connect to the Wi-Fi.
04:00
Speaker 1
Yes. Okay. Okay. [silence]
05:00
Speaker 2
uh. Did you somehow reset your nodes? Did you hit the reset button of each of your nodes, sir? Or not? Okay. Just to set proper expectation, once you hit the reset button, what you're trying to do is you are going to delete your router settings including the Wi-Fi name and Wi-Fi password you have. So, it will not, your old Wi-Fi name will not show anymore. Instead, the Wi-Fi name that will show is the Linksys Velop setup Wi-Fi. Alright. Now, sir, I was able to create a record for you in the uh in the system here. Um, for Oh, hold on. For the device that you have, Check lyn, just to set proper expectation.
05:00
Speaker 1
Yeah, that's no problem. Yeah. There's one one Ethernet cable from the modem to the router and then the router the routers are hooked up three nodes in series.
06:00
Speaker 2
This device has already been out of warranty. Now we can proceed and troubleshoot the device. Right now I can definitely assist you with that. However, I just would like to confirm that you that if by chance that we cannot resolve your concern, if we cannot connect all of your nodes in the system, we don't provide any replacement for your devices. Is that okay? All right. Now, from the parent node here or the main node that you have, can you confirm to me if how many ethernet cable connected at it from the parent down to the modem? Okay. It's in the uh, uh, go ahead.
06:00
Speaker 1
three nodes and they're in series. No, they're not, they're they're hardwired in series. No, there's just there's cables running in and out of each node. So there's an ethernet cable running in and out of the first one, in and out the second one, and then into the third one. It's it's it's between, we have them in three three different buildings, so it's a longer distance, so the the Wi-Fi of Wi-Fi wouldn't. for the.
07:00
Speaker 2
I'm sorry, three Knots and uh what you mean is they're connected wirelessly? in a switch? Okay oh I see alright uh okay so for since we are going to reconfigure again sir, so you've already hit the reset button of each of your nodes we are going to reconfigure your whole system from the scratch now we need to gather all the notes near to the parent node so we can
07:00
Speaker 1
Yeah, Um, could you I if you gave me a few minutes, I could go go get them all here. All right. [silence]
08:00
Speaker 2
Sure, sure. Go ahead. That's not a problem.
08:00
Speaker 1
Hello, are you there? Okay, so I have the three nodes. I have them all in the same area now. Okay. I'm going to so you said they need to be, like, two to three feet.
14:00
Speaker 2
Yes, sir. I'm still with you. alright. alright, okay. alright. now will it be fine, sir, that you are going to plug them in at least 2 to 3 ft away from the parent node? Yes, 2 to 3 ft from the parent node.
14:00
Speaker 1
Can you put that black thing over? decent. Okay, they're all within two feet of each other. Okay. Okay, should I factory reset all of them, all three of them? Okay.
15:00
Speaker 2
Perfect, thank you. And since you just recently plugged it in, sir, we're going to wait for the device to fully reboot, at least give it at least two minutes. And then, from then on, we're going to continue troubleshooting. Uh, not yet, sir. Um, are they still connected hardware?
15:00
Speaker 1
I removed it. So just the, the first, the parent mode is hardwired in and then the other two are just, they're just plugged in. There's no ethernet to them. Okay. 30 seconds.
16:00
Speaker 2
or already you remove it? Okay. Okay, alright, that's okay. Uh, because we're uh, if by chance that it was still connected, I'm going to let you remove it so we can add them automatically and after that they're added already, that's the time we're going to put back the ethernet cable. But since you remove it, that's already okay. So from the parent node sir, we're gonna focus first in the parent node. Uh kindly try to reset it. You hold and press the reset button for 30 seconds, please. Yes, hold it for 30 seconds.
16:00
Speaker 1
Yep. Uh, yep. Should I factory reset both of them as well? Uh, one is blinking red and one is blue. One is blinking red and one is blue. [silence]
17:00
Speaker 2
how is it sir? were you able to reset it now? okay and how about these two child notes? what are their lights now showing? uh what's their what their light firm? what what lights sir?
17:00
Speaker 1
blue. Wow. waits a second. It's it was blue and now it's looks like it turned off. it's like a light blue, but it's the thinking. Yeah, blinking blue.
18:00
Speaker 2
So the one that shows blue before, did it turn into red or it just stays blue? Blinking okay so we're gonna try to reset the one that shows red lights kindly try to hold and press the reset button for 30 seconds please.
18:00
Speaker 1
yeah yeah I was pressed for 30 seconds the first one is that's that blue looks like blue that one's definitely that's me too the third one is is color yeah they're pretty similar yeah I tell
19:00
Speaker 2
were you able now to reset the first child node Sir [silence] okay so what's the color for this child node first child node [silence] so once we reset hit the reset button each node should show purple pink or magenta light it should not be blue
19:00
Speaker 1
[silence] did I reset that one? [silence] Um [silence] okay. [silence] Uh-huh. The second child node was actually reset. [silence] the third one is partially reset and the second one now turned red.
20:00
Speaker 2
um, yeah, can you try to reset that? Hold and press the reset button for 30 seconds. Okay, all right. [silence]
20:00
Speaker 1
Do it. It's just a red button. It doesn't have a pin. Oh, okay. It shoot you a paper clip, step the push on the red button. Okay. Along. Um, I'm
21:00
Speaker 2
red is it's okay how about the main nodes here what's the light indicator solid blue what we reset it can you do you have a paper paperclip somehow or a pen that you can hit the recent button cause the the the device is not resetting if it's blue Yes but in order for you to hit the reset button properly you need to use a paperclip or a pin Mm. huh. [silence]
21:00
Speaker 1
1. on the yes no break. Okay. I reset the parent node to the 10. Looks like it's still solid. So sold blue needs sure. Okay. And
22:00
Speaker 2
80 is much hurt. Four points for that. All right. So let's wait for them. Can you try.
22:00
Speaker 1
OK. So, which one should I try resetting? OK. when I'm pushing the reset on the parent node, it's is not changing color at all.
23:00
Speaker 2
Sir, try to hit the reset button and try to check if the parent node's light indicator will change from blue into red or any color. OK? [silence] Because there, there is a tendency that your parent node might have an issue or might be dim defective. Because it, it does not change color. Try to observe. [silence] The parent node, sir. Try to check if you are going to hit the reset button, it will change color. How was it? Did it change color or just stay? [silence] Oh, it stays blue. OK.
23:00
Speaker 1
Yeah. That's correct. [silence] Yep. Okay, so one of the child nodes is not a parent node. Should I? Wow. Okay, so one of the child nodes is not a parent node. Should I.
24:00
Speaker 2
uh-huh. parent node. okay uh your other two child nodes are solid red right? okay. can we uh unplug this parent node sir? remove it into your system and then replace it with a child node?
24:00
Speaker 1
Reset it. . Right. Yes. Yes, it's red. . Yes. No. Um no, it's still on. Should we turn it off? Okay. It's out of the mix.
25:00
Speaker 2
Sorry. What we have done so far is we remove the current parent node. We replaced it with the child node. That will be the new parent node. Were you able to change it? Okay. And then the new parent node right now is red, solid red, right? Okay. The other one, the other child node is red also. Okay. The the first parent node, did you unplug it? Did you turn it off? Yeah. Turn it off, remove it. We don't need to use that one. Okay. So again, the new parent node is the one connected hard wire.
25:00
Speaker 1
That's correct. You said do that five times? Yes. Now it is um. It's blinking orange. Orange? Mm-hmm. [silence]
26:00
Speaker 2
okay go ahead and do to the modem is connected okay so from the new parent nodes sir kindly click the reset button five times one press for one second not too fast yes click the reset button five times in the new parent node not too fast [silence] you done? okay can you check the light All right, so what we have done is we, used the quickest way, to configure your, unconfigured devices. We're gonna, wait a maximum walking time, of seven minutes. Your, new parent node, and one child node, will turn solid blue after seven minutes. Okay? Let's just wait for it. All right.
26:00
Speaker 1
[silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] The parent node is flashing. Let's see. It's green and then the the one child one child node is flashing red. All right. Okay.
29:00
Speaker 2
How was it right now sir? What's the light indicator showing now for both of the nodes? Okay, alright. Let's give it some time. So, supposedly they will turn solid blue or solid green to identify that they're connected with internet. Alright.
29:00
Speaker 1
The parent node is solid green. Looks like the child node is green as well. Okay.
31:00
Speaker 2
is there is there any updates here going on with your notes? okay hold on right let's give it some time wanna make sure day roll still stay solid green
31:00
Speaker 1
[silence]
32:00
Speaker 2
All right. All right. Now, sir, can you try to use your phone? Try to connect to the default Wi-Fi name and Wi-Fi password of Linksys. There will be Linksys.setup Wi-Fi name showing. Yes, sir. The password is indicated at the parent node. [silence] the
32:00
Speaker 1
Yes, I'm kind of, um, let me see. Just give me one second. I'm reloading the link
33:00
Speaker 2
[silence] Okay now can you can you try to open your link to your app store so that you can rename the Wi-Fi and rename the password? Or do you want it the same Wi-Fi name and Wi-Fi password you're now? So, when you're going to try to log into the Linksys app, or if it will ask you to log in, you need to use a router password not a username and password.
33:00
Speaker 1
I just went through the app and it said, it got me to the thing where it says, make sure everything has finished starting up. And then it says no let. Okay. [silence] Yeah, so I just went through the app and it said, it got me to the thing where it says, make sure everything has finished starting up. And then it says no let. Okay.
35:00
Speaker 2
How was it right now, sir? Were you able to open the app? Yeah, try to escape. Continue. Just continue.
35:00
Speaker 1
okay and then I can then it's asking me to name it, that could be something, okay. [silence] Thank you.
36:00
Speaker 2
Clothing, it asks you to rename Clothing I don't know what to rename. It don't have to be clothing,
36:00
Speaker 1
Now it's asking for a login. Is that just my login to the Linksys router password? Okay. So it's asking for an email address. So that just reads my email. And then, Oh, okay. Yep. So it's saying create router. Password. So that should just be the password on the router. Okay. Um, So, uh, yeah.
37:00
Speaker 2
A Log in using router password. Sure. Yes. You still remember your router password? But try to click skip. Yes sir. Great. Create. Uh, create a router password. The router password consists of 10.
37:00
Speaker 1
I'm not getting a video camera. Okay. it says configuring network now. [silence] Okay.
38:00
Speaker 2
[silence]
38:00
Speaker 1
Yes, it just says your network and it shows the two nodes. Okay. I I think I did change the Wi-Fi I password. What what dashboard was that? I'll go to desktop okay. iOS phone. [silence]
39:00
Speaker 2
so, uh, in order uh, were you able to change the Wi-Fi name or do you want me to assist you in changing the Wi-Fi name and password. Okay, all right. It will show actually there in the dashboard, uh, the Wi-Fi name and it says there internet or with internet. Were you able to see that? In the dashboard, the Wi-Fi name will show and it will show there online. Are you using are you using Android or iOS phone? Okay. In the dashboard, it will show there one device, two nodes. Were you able to see that?
40:00
Speaker 1
How do I get to the dashboard? Okay. One second. Okay. Right now it says um uop setup and then it says one device two nodes. We could change it from that. Yep. [silence]
41:00
Speaker 2
Were you able to see that, sir? In the home page of the app, sir. That's the dashboard. Yeah. Velop setup, that's your Wi-Fi name. Is that the name that you wanted? Or that's... Okay. left corner, there is... there are three lines. Can you try to click that? Then click Wi-Fi. [silence] [silence]
41:00
Speaker 1
Oh, okay. Got it. Okay. [silence]. It says restarting Wi-Fi.
42:00
Speaker 2
settings and then you can change the Wi-Fi name and password. Make sure you save your Wi-Fi name and Wi-Fi password and click save. Okay. how is it right now, sir? What does it show on the app?
42:00
Speaker 1
It's saying restarting your Wi-Fi, this could take a minute. It's this thing is wrong. But let her out to go away. Please the black for. This is one thing to Dan. I think it's on the folding. Okay. Yeah it is showing that it is broadcasting. Okay. It's showing that I'm connected to it now.
44:00
Speaker 2
Your settings or wifi settings and check if the wifi name that you rename is already broadcasting. Okay, you can try to click that wifi name and put the wifi password so that you will be connected. Okay. Alright, before we relocate your node here to the
45:00
Speaker 1
Go to go to where? Okay. Yeah, it looks like it's working. I actually I actually have a fourth one. Should I try that one? I have four four nodes. I only have three in service, but I had like a spare one. [silence]
46:00
Speaker 2
ALS
46:00
Speaker 1
The one that wasn't working? Okay. Your turn the third one on. It's powering up now. Okay. It's in the other building, so I'll um I'll go do that now.
47:00
Speaker 2
It's okay. We're going to try the third uh the third one. Um yes, yes. You can try to turn it on. We're going to try to troubleshoot that one. So just turn it on. After you turn it on, you unplug the first child node that shows green and then relocate it to where you want to place it. okay, you can now unplug the the first child node, sure and then relocate it to where you want to place it. How far is this by
47:00
Speaker 1
Oh, the other, um, it's about probably 150 ft. Yeah. Well, this, I mean, this system's been working like for the last four or five years probably. Okay. Um, believe, um, do you have, do you have other, uh, devices that are designed for like longer runs?
48:00
Speaker 2
150 feet that's too far. Yeah I understand that it is working in that type of setup. However I was just um setting proper expectation even if it is connected hardwired uh there is a tendency that it won't get stable but yeah you can try to relocate it to the original location and check if it will work. No sir. Uh each mesh system sir is only allocated maximum of 50 p
48:00
Speaker 1
Okay. Even if they're hardwired, that's what they say. It shouldn't be more than 50 feet or Okay. Okay. Got it. Okay, I can see what happens.
49:00
Speaker 2
That's open space. Yes, even if it's hardware, it should be around 50 feet already. It's not a guarantee that internet will be stable even if it's hardware. You might need to check for a business uh routers or business nodes. But we're not selling those. Okay. Yeah, you can place it.
49:00
Speaker 1
Okay, I'm, I'm back. Uh, the parent mode is, node is solid green. Um, I'm still waiting. I'm waiting for feedback on the, the first child mode. Um, Joe, it's clicking.
59:00
Speaker 2
How was it sir? Did it turn solid green there? [silence] Mm-hmm. How about the Oh, okay. [silence] Alright.
59:00
Speaker 1
it's solid green now the first child node is green so the parent and the first child are green right now it's showing solid red okay do they have to be within a few feet of each other okay um give me one minute and i have to get
60:00
Speaker 2
You weren't able to check if it's solid green there when you when you get back? All right, okay. How about this last child node? What's the light indicator showing for this? Solid red. Okay. Well, if it's solid red, then it means that there is a tendency that we can still add this child node. So, from the main node here, can you try to press the same thing? Press the reset button five times, not too fast. They should be 2 to 3 feet from the parent host, this last child node.
60:00
Speaker 1
gotta needed an extension cord cuz I had to I had to move till the parent node. So Okay, so I have the other child node. It's plugged in. It's within two feet of the parent node. Yeah, there's no light on it right now.
61:00
Speaker 2
ok so it's still reboting right mm-hmm
65:00
Speaker 1
Yes. [silence] Okay, looks, it just turns solid red
66:00
Speaker 2
Okay. Uh, did you make sure, sir, that the power cord is connected properly? Okay. Let's just wait for it. [silence] Okay. Okay. So, let's try to do the same method in adding unconfigure nodes. Try to go to the parent node, sir, and hit the reset button for five seconds. One press every second. One...
66:00
Speaker 1
Okay [silence] Yes, I I did it five times for a second. Uh still solid red. Oh, I'm sorry. Parent node is green. On the parent node.
67:00
Speaker 2
Not too fast. Were you able to perform it, sir? Yeah. And then what happened to the parent node? Parent node, sir? Why did you press the button? Mm-hmm.
67:00
Speaker 1
Oh, I didn't notice it blinking me. The child no now is blinking red. Okay, okay, okay.
68:00
Speaker 2
So when you press the reset button at the parent node, did the parent node blink or not? Okay. Let's give it some time, maximum of seven minutes. All right. So just tell me, sir, if the child node will turn to solid green, okay? I'll be here. All right.
68:00
Speaker 1
Okay, it looks like it turns solid green, that child node. Okay. Sure.
71:00
Speaker 2
Okay, give it some time, sir. I want to make sure it stays solid green before we relocate this node to the correct place. Just one minute. Mm-hmm. [silence]
71:00
Speaker 1
Yes, it's still green. OK. OK. gives me a.
72:00
Speaker 2
How was it right now? The last child node, is it still solid green? Okay, you can now unplug this node, sir and then relocate it to the last location where you want it to place. Then let's check if it will stay. Sure. Go ahead. Take your time.
72:00
Speaker 1
[ silence ] hello [ silence ] so I got the other child node plugged in and it seems to be working so looks like it's all
80:00
Speaker 2
Uh-huh. Okay. All right. Okay, good to hear. Sure. That's our goal right now that all of your notes and.
80:00
Speaker 1
Well, So, So, actually, I have that, the other, uh, the third child node, the extra one, uh, like if I, if I want it to hook that up, so you just hit that five times, one second on the parent node with the, the child node within two feet and that that'll program it. Oh, okay, right, yeah, approve it. Okay,
81:00
Speaker 2
your devices will be connected back so that you can utilize your Linksys devices so yeah um everything good do you have any other things that you want me to assist you aside from this uh yes sir automatically it will configure your unconfigured device but you need to make sure that that uh that last child node that you wanted to set up is it's either in bright red or in purple so meaning to say it's in setup mode okay all right so yeah um guess everything has been set up in your server if you need further assistance again or if you need technical assistance you can give us a call and we'll be there to assist you to.
81:00
Speaker 1
Okay, thanks. Thank you very much. Very helpful. Thank you. Okay. Okay, thanks. Bye. [silence]
82:00
Speaker 2
Do not hesitate to call us back here, okay, we are here to assist you. Alright, thank you. Thank you, sir. Again, this is Rio from Linksys. Have a nice day, bye-bye. [silence]
82:00