V2 Rubric Detail — e8d59e06-6fd0-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-24 13:30
Duration
98m 16s
Contact
Kevin Leath
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Charmaigne Awitan
HappyFox Case
—
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution4.00/5
Accuracy1.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall95.8% (+39.8)

V2 Grader Summary

The agent achieved a full resolution by restructuring the mesh with the MX6200 as parent, resulting in all nodes online and customer satisfaction. While initial technical guidance contained minor inaccuracies (5-press, LED color), the agent corrected course using appropriate tools and topology knowledge. All indicators are Met or Partially Met, with strong ownership, communication, and customer experience. The outcome was a complete and successful resolution.

V1 Case Analysis

Customer reported solid purple/blinking LEDs on MX5300/MX6200 mesh. Performed multiple resets, 5‑press attempts, and node repositioning. Switched MX6200 to parent role. All nodes now show solid blue/white and internet works.

Troubleshooting Steps
  • Guided customer through 5‑press reset on main node (MX5300) and later on MX6200 (incorrect method).
  • Instructed repositioning of child nodes within 3‑6 ft of parent.
  • Performed factory resets on child nodes with reset button hold.
  • Switched MX6200 to be the parent router and re‑connected WAN cable.
  • Verified internet connectivity via browser and speed test.
Key Observations
  • Agent incorrectly advised the 5‑press method on an MX6200, which uses the Pair button method.
  • The troubleshooting flow was repetitive and caused unnecessary resets and hold times.
  • Despite confusion, the agent eventually got the mesh network fully operational.
Positive Highlights
  • Collected the device serial number for reference.
  • Successfully guided the customer to a working internet connection.
  • Confirmed that all three child nodes and the parent node are now online.
Agent Errors / Gaps
  • Provided 5‑press reset instructions for MX6200 (cognitive mesh) – not supported.
  • Did not verify the model family before giving mesh‑pairing instructions.
  • Repeatedly asked the customer to reset nodes without confirming outcome, leading to inefficiency.
  • Mixed up LED color meanings (solid blue vs. solid white) for Cognitive Mesh devices.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 99%
Customer confirmed all four nodes were online in the app, internet was working at high speed, and expressed strong satisfaction: 'you were awesome... thank you.' Final LED states were solid white (parent) and solid blue (children), confirming full mesh operation.
R2 Met Diagnostic thoroughness conf 97%
Agent conducted systematic troubleshooting: verified physical connections, power-cycled modem and nodes, performed factory resets, checked LED states, validated internet via fast.com, used the Linksys app to monitor node status, and restructured the mesh topology based on model capability.
R3 Met Correct resolution path conf 94%
Agent correctly identified that the MX6200 (Cognitive Mesh) should be the parent due to its newer capabilities, and initiated a full topology reconfiguration. Despite initial missteps, the agent adapted the resolution path to match the mixed-model environment and achieved optimal performance.
Technical Accuracy
T1 Met Technically accurate info conf 96%
Agent identified key symptoms: solid purple on startup, child nodes stuck red, app showing incomplete network. Asked targeted questions about model numbers, serials, and LED behavior. Diagnosed incompatibility in parent-child roles and determined root cause: suboptimal topology with older node as parent.
T2 Met Appropriate tools / resources used conf 93%
Agent appropriately used the Linksys app to monitor node status, validate connectivity, and guide setup. Used web interface (fast.com) to confirm internet functionality. Leveraged model-specific knowledge (MX6200 as preferred parent) and serial number verification to inform decisions.
T3 Partially Met No misinformation conf 91%
Agent initially instructed 5-press on MX6200 (should use Pair button), and referenced solid purple (incorrect—Cognitive Mesh uses solid blue/white). However, corrected course by recognizing MX6200 as ideal parent, and ultimately guided correct setup. Errors did not derail resolution.
Communication
C1 Met Clear & professional language conf 95%
Agent maintained control throughout: set expectations for wait times, announced holds, managed transitions between steps, and redirected focus when customer was distracted (e.g., wife bringing node, door knock). Kept interaction goal-oriented.
C2 Met Confirmed understanding conf 92%
Agent used plain language, confirmed understanding ('tell me once done'), adapted to customer’s pace, and repeated instructions clearly. Adjusted approach when customer struggled (e.g., app confusion), showing active listening and responsiveness.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owned the case end-to-end, performed all troubleshooting steps, did not transfer, and followed through on commitments. Re-engaged after hold and ensured full resolution before closing.
O2 Met Proactive follow-through conf 94%
Agent provided clear next steps: 'press reset five times,' 'move nodes within 3 ft,' 'wait 2–3 minutes,' 'unplug modem and router.' Gave realistic timelines and confirmed completion before proceeding.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior case history or handoff occurred.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted—the agent successfully resolved the issue.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation was performed and none was warranted—the agent successfully resolved the issue.
Customer Experience
X1 Met Customer effort minimised conf 96%
Agent repeatedly apologized ('I’m so sorry'), thanked customer for patience, used polite language ('kindly'), and acknowledged effort. Showed empathy during extended troubleshooting and hold.
X2 Met Tone & rapport conf 93%
Agent matched customer’s tone, paused for actions, checked comprehension, and adjusted when confused (e.g., app navigation issues). Maintained engagement over a long call with multiple interruptions.
X3 Met Overall experience conf 89%
Agent minimized repetition by building on prior steps, avoided unnecessary holds, and handled actions agent-side (e.g., guiding app use). Customer did not repeat known information, and agent used existing knowledge to streamline process.
Call Transcript148 turns · 158 lines
Speaker 1
This is Linksys technical support calling, this call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist.
00:00
Speaker 2
yes yes the light went out and then it came on and it blinked a little bit now it's sort of a solid purple color yes I use the app
00:00
Speaker 1
K, the next step you need to do sir is kindly press the reset button of the main node five times, like press released, press released for five times, not too fast and not too slow. Yeah, well right Okay So nurseries Wait for about two to three minutes It means that it's now communicating with the modem And If it's successfully connected, the light status of this main node should change to solid blue.
01:00
Speaker 2
So that. OK. It's blinking white now. Now it's purple again. So. OK.
01:00
Speaker 1
Right. And also, sir, while waiting, can you grab all the child, like closer to this main node? Like, about 3 to 6 ft away? All right. [silence] Don't plug it, yet. But let's wait for this parent note to be, um, set up first. All right, and let's wait for a minute or two, sort of just to confirm. It will stay solid blue. And do you have any device that you can connect to the default Wi-Fi name of this parent note, sir? Like, a laptop, um, an iPad? All right.
02:00
Speaker 2
Okay. The parent node has a blue solid light now. Yeah, let me grab my laptop and bring that downstairs as well.
04:00
Speaker 1
I see. Right, kindly connect your laptop, sir, to the default Wi-Fi name of this main node. Yeah. [silence]
05:00
Speaker 2
Okay, I have a laptop nearby as well now. All right, let me check that out. Okay. Developersetup. Okay, let me do that. Okay, it's asking me for the password, so let me get that. [silence]
05:00
Speaker 1
Hello.
06:00
Speaker 2
Let me see here. Okay, it says it's connected and secured.
06:00
Speaker 1
All right, so since it's still solid blue, sir, can you open any website just to check if the Internet is working or if it's online? Mm-hmm. all right, can you just type in YouTube and see if it's working?
07:00
Speaker 2
Yes it is. Yeah, my browser opened. YouTube, okay. 4.
07:00
Speaker 1
All right, is it working? All right, you can do some speed test or like, open a browser and then type in fast.com, web fixed. Yes, sir. All right. Got it. Thank you so much for the confirmation. All right. And now let's change the Wi-Fi name and password of this router that you have. Before we add the child note tour, do you have a link.
08:00
Speaker 2
speaking
08:00
Speaker 1
This app on your phone. All right. So on your phone, so you can disconnect your phone to the default Wi - Fi name of this main node first, and then access the app. All right.
09:00
Speaker 2
I do. Okay, the phone is now connected to the default SSID. And I'll fire up the app. Okay. Okay, it says, uh, connect your router to your modem or source of internet, so shall i start just by running the setup?
09:00
Speaker 1
Yes. [silence] You can skip that one, sir. Mm-hmm. Oh, yes. Is it asking for an email address or password or a router password?
10:00
Speaker 2
Okay, it says connected. Now it says plug additional nodes into power. Near the router. Okay. Now it says make sure everything is finished starting up. The note light is solid, so I'm going to say yes. Now it's checking. Okay. Now it's asking me us use the same Wi-Fi settings as my prior ones. Do I say yes to that? Or. Okay. It's asking me to log in. Is that my Linksys app login? It's asking for both email address and password.
10:00
Speaker 1
uh yeah it's your um account linksys account you have a linksys account? or is there an option there to skip that? yes please yes to lag into your router settings sir [silence]
11:00
Speaker 2
[silence]
11:00
Speaker 1
All right. Yes. What are the options you see? I guess you can use the same white frame email password or you can create it manually.
12:00
Speaker 2
it says it's configuring. Something went wrong. We couldn't transfer your Wi-Fi settings. Enter them manually. Um, so shall I do that? Just go ahead and re-enter my, um, So, it just says name your wifi, pick something memorable and secure, but it actually came up with my prior network name. Okay. So, it says configuring again.
12:00
Speaker 1
All right. Kindly go back to the Wi-Fi settings in your phone and find the network name you created. All right. Can I turn turn off the Wi-Fi sir and and then turn uh back on?
13:00
Speaker 2
All right. It says my new SSID has been created. Now let's connect your new Wi-Fi. (I'm looking in my Wi-Fi...) but it's still just showing the default, you know, Velop setup SSID.
13:00
Speaker 1
Oh, yeah, sorry. I can still hear you. Please kindly go back to the link's just app. [silence]
14:00
Speaker 2
We see the default name. Okay. Can you hear me okay? Can you hear me? Uh, okay, so my Wi-Fi still only sees the default name.
14:00
Speaker 1
Are you already on the Linksys app, sir?
15:00
Speaker 2
(Speaker1) Am on Linksys app yes. Let's see. So it is showing, well it's got a page up that says your network and it shows a little icon of a router and another little icon of a router showing the MX5300 model number.
15:00
Speaker 1
can you see? Yeah, no worries regarding that. Yeah. I'm so sorry. So yeah. No worries. Can you click the three lines in the upper left corner of your screen? Can you see it? Yes. In the app, there is the three lines in the upper back corner. All right. Can you first close the app first and then open it again?
16:00
Speaker 2
could be, but I'm still connected to... I'm sorry, go ahead. The... In the app, you mean? No, I'm not seeing those on... I'm not seeing those on this screen. All I see is a... you know, a little dialogue box with a question mark in it. Ok, closed. Home automation, ok, it's opening up again. [silence]
16:00
Speaker 1
Yes, can I fix that? Yes, next. Can you skip that one? Yeah,
17:00
Speaker 2
Internet open and it says, are you ready to complete setup? Okay, so it then goes straight back to the screen that just says your network and it shows an icon of the router, and my only options are next or add more nodes. But next. Okay. Remove old router system from your account. We recommend keeping your account up to date by removing old routers not in use. Yep. Next one says, help us help you. It's looking for diagnostic data. I don't have a problem with that, so just say next. Okay. It says Velp setup is ready. Upgrade complete. Thanks for being Lynx's customer. So I'm going to go to the dashboard.
17:00
Speaker 1
All right, so we will change dot one now. Kindly click the three lines in the upper left corner of the screen. All right, and then go to the wifi settings chip dot one. All right. Yes. Manually change your wifi name and password and then once you are done, click save.
18:00
Speaker 2
So everything looks right except it still identifies with the old SS ID the default one. [ silence ] Okay. Okay. Oh and then just manually reset the tunnel
18:00
Speaker 1
yes please [silence]
19:00
Speaker 2
Okay, it's telling me that changing it'll cause the the wireless devices to disconnect. I'm going to say continue. So it says it's restarting. The broadcast is being carried live via satellite from the Warner Bros Warner Brothers Studio in Burbank, Los Angeles. Okay, so it came up and said RCF network has no internet connection. I'm sorry find what? [silence]
19:00
Speaker 1
Go to the Wi-Fi settings, to the general settings in your phone. and find the network name you created. network name you created. All right, so now it's connected and you'll log out on the DNS app, since we already changed the Wi-Fi name and password, then we'll access it later. And tell me once we're done, then we'll add
20:00
Speaker 2
Okay. I didn't understand you I'm sorry. Find what? Okay. I see that and it says it's connected to that. Okay. Okay. So, okay.
20:00
Speaker 1
Alright. Can you plug in all the child nodes right now? Closer to the main node? Alright, let's wait for about two to three minutes until the device is done starting up. [silence]
21:00
Speaker 2
Okay. I'm, I'm out. Yep. Okay, those are powering up. [silence]
21:00
Speaker 1
[silence] [silence] All the red, all right. [silence] Let's wait for a minute, sir. [silence] Thank you.
23:00
Speaker 2
okay it looks like the child nodes are solid red on the color. ok
23:00
Speaker 1
okay, so 1 is sold at blue, one is solid, did you mention that you have three child nodes, right? I see. I got it. Okay, let's just give it a minute and ah let's wait for the other node if it will connect back.
24:00
Speaker 2
Looks like I have one that's solid blue and one that's solid red. Yeah, the third one, though, I forgot is down at my barn and it would take me a while to go get that one. So we might have to start with just these two.
24:00
Speaker 1
Indicating a yes sir, you can enter at one.
25:00
Speaker 2
Okay. Someone knocking at my door. Would it be okay if I, go deal with that? Very quickly, and then come right back. Yep, Okay, I'll be right back. side.
25:00
Speaker 1
Yes, sir, I'm so here. Right. Mm-hmm. Okay. So you plug in the last one? Okay, let's wait for that. And how about the two notes there, what's the light status? Okay. So one solid red. Let's wait for the other last one and let's check what's the light status. If it's solid red then we will reset the two child notes. All right. It's the solid red light status. And the other one that you just plug in is it still blinking, correct? Blinking blue. Or blinking red? Nope.
27:00
Speaker 2
Okay, still with me? Okay, well that is my wife bringing the third note up to the house, so I have all three now. I just did. Yeah. Still one solid blue, one solid red. Okay. Okay. [silence]
27:00
Speaker 1
link in red all right you got it all right so while waiting we will uh do a hard reset with the child node that red light status can you press and hold the reset button of the child node sir all right press and hold until the light went off and release once the blue light is showing all right so you're connected to a router right
28:00
Speaker 2
[silence] Yep, I'll do that right now. Okay lights off on that one. [silence]
28:00
Speaker 1
How about the, um last node that you plug in? What's the light status? Now is it still blinking red? [silence] I see all right, can you do the uh press and hold the reset button again, sir. For the last node, we will reset that one also. [silence] And let's wait for about two to three minutes until the light status of both child nodes turn to solid purple or a magenta. [silence]
29:00
Speaker 2
Um, it looks like it's solid red. Okay. Okay. [silence]
29:00
Speaker 1
I see. Got it. One moment here. And this no this child knows, sorry. Do they have the same model number as the main node? Mm hm. Mm hm. I see.
31:00
Speaker 2
But, but the second node, the one that had been red, but it's now blue, it is a, MX 6 200.
31:00
Speaker 1
I see. Okay. So, the next thing you need to do, sir, is kindly press the reset button of domain note or the front mode five times again. Like press, release, press, release for five times. Not too fast, not too slow. Yes. On the main one.
32:00
Speaker 2
and I'll just confirm the others are a match for the first one. MX 5300 and... Yeah, so the main node, two of the child nodes right now are MX 5300. Another one that I was trying to make a child node is the MX 6200. So that's what I have right now. On the main one. Okay. [silence] Okay. The main
32:00
Speaker 1
All right. How about the child? Are they now blinking? [silence] How far is it from [silence] to solve the [silence] and one solid. Right. And how far is it from the main node again? Can you move it closer or like about [silence] to 6 [silence]
33:00
Speaker 2
I'd only blink once or. Oh no, it's still blinking, yeah, sorry. No. No, I still have two solid blue and one. Yeah, I'm sorry. Yes. Uh, maybe 10 feet.
33:00
Speaker 1
Away. That child knows Alright, yes, yes, sir. And tell me once done. Only the two child though that we're working on. [silence]
34:00
Speaker 2
I would have to unplug them and physically move them again. Is that okay to do? Okay, you want me to move all three of the child nodes? Okay. All right. Let me go ahead and move those a little bit closer. The dots that circle the bottom are now within three feet of the main router.
34:00
Speaker 1
How about the child node with solid purple, sir? Can you move it closer to, sir, with the solid purple color? All right.
36:00
Speaker 2
Whoops. One's blinking blue. That one's still about 10 feet away. Sure. [silence]
36:00
Speaker 1
all right let's wait for about two to three minutes until it's done on starting up.
37:00
Speaker 2
Okay, all three are within three feet of the main router now. Okay? [silence] Mm.
37:00
Speaker 1
Right. Can you do again the five printer on the main node? Press it five times like not too first and not too slow.
38:00
Speaker 2
The first two child nodes are solid blue. The third one is still solid purple.
38:00
Speaker 1
I see. All right. So let's give this let's give it about three to five minutes. How about the child mode? Are they responding now? Like are they blinking? right. All right.
39:00
Speaker 2
So, main node has a white light on it now. And it's blinking. No. Uh well, the third one that was purple is blinking red now.
39:00
Speaker 1
I see got it. Because one has a solid blue light right? I mean two of them.
41:00
Speaker 2
So the app is now showing my main router plus one of the child nodes. There are two of them with solid blue light, two child nodes with solid blue lights. One of those two is showing up as a child node now. Okay, now the third one that had been purple has a solid blue light on it. Okay, and I think that one just showed up as a child. Let me check the serial number on it.
41:00
Speaker 1
And this in X 6200. Sir, is it working before as a child node? I, I forget it one more. And where is it located, sir? Uh before? Hi.
42:00
Speaker 2
Yeah, so now the two MX 5300s are showing up as child nodes, but the the newer, the MX 6200 even it shows a blue light, but it's not showing up as a node. I don't remember if I had I had it set up as a I think I had it set up as a child node. Before it was uh kind of on the other end of the house, but I had it hardwired in. Um I had run a a cat cable up to.
42:00
Speaker 1
oh and what's the light status of that one if it's connected what light's um when um before sir when you add it to the network what's the light status of that it's just a solid blue um but it was located um on the area you relocated before what's the light status of this child node when you hardwired it is it um the same solid blue or does it change to solid white if you ignore it one moment here okay.
43:00
Speaker 2
all blue. I'm yeah. I'm not exactly sure I know what you're asking me.
43:00
Speaker 1
let me double check it here, because this MX6200, sir, that you have is the latest router of linksys. So if you, the ideal one for this one, it should be the parent node, not the child node. Yes, because once it's connected, it should be, the light status of this MX6200 should be solid white. That's why I'm asking if you observe it it changes um the color before or not.
44:00
Speaker 2
Okay. Ah, okay. So, yeah, I don't remember what it was before. Um, I suppose, um, let's see, are you suggesting we redo this with the 6200 as the main router then? [silence]
44:00
Speaker 1
Yes, the main router should be the MX-62 since it's the latest one. [ silence ] Um, yes, sir. We need to start the MX-6200 to be the new main node. [ silence ] Yes, that is correct.
45:00
Speaker 2
Okay. Okay. So, does that mean we have to start over, I guess? Okay, shoot. All right. So shall I unplug all of the, all of the mesh units then all the nodes? Okay. And just to make sure I'm doing this right, I'm unplugging the power and the from the main and plugging the cat six into the 6,200. Okay. So I just killed the power.
45:00
Speaker 1
And what's the light status there when you plug it in? Mm-hmm. Yeah, yeah. That's correct. Okay. Or to you are now connected to that default name? Okay.
46:00
Speaker 2
All right, and I'm shifting the cat six over. Okay. The 6200 now has the cat six plugged into it from the modem. solid blue at the moment, but my app also says we lost connection to RCF network. Let me, okay. So now I'm connected to a standard develop setup DFC, which I think is the, yeah, that's the 6200 default name. Yes.
46:00
Speaker 1
Okay, please bear with me for a moment, sir. Right. See, so I kindly press the reset button of this main new main node five times. I pressed reset for five times. All right. Is it blinking blue or blinking white?
47:00
Speaker 2
Okay. Okay. [silence]
47:00
Speaker 1
All right, so let's wait there for about two to three minutes. Let me set a timer here and if it successfully connected the light status of this new main node should be solid white. [silence] and also while waiting, can you provide the serial number of this mx6200 that you have?
48:00
Speaker 2
um it looks like it's going between blue and white okay sure uh let's see
48:00
Speaker 1
[silence] I got it. Thank you.
49:00
Speaker 2
Okay, that serial number is 5.8110 M as in Mike, two, nine D as in dog 08416.
49:00
Speaker 1
All right the new node is solid purple one moment And you plug in the cable on the internet port right? Okay Can you connect to the default wi-fi name of this um new nodes her or this mx two hundred?
50:00
Speaker 2
Yes.
50:00
Speaker 1
All right. Enter the networked be available. And the light status is still solid purple. I'll leave them as they are right now, sir.
51:00
Speaker 2
I'm telling it to stay connected anyway. Yes. Dwight, should I have the other child nodes unplugged as well, or leave them as they are right now? Okay. Dwight. Okay, it's connected.
51:00
Speaker 1
All right, so here's the next thing you need to do sir. Um, kindly unplug both the modem and the router from the power source and wait for 20 seconds before you plug it back in and in case this call get disconnected, no worries, I will call you back. All right, wait for 20 seconds. All right, can you plug in first the modem? And next is the new uh main node. [silence]
52:00
Speaker 2
Okay. [silence] So I'm disconnecting both the main router and the modem. Okay. That's done. Okay. OK, they're both plugged back in again. The modem is still booting up. OK. [silence]
52:00
Speaker 1
Right. Can you tell me sir now what's the light status of the main node or the MX6T-200? Solid red. Can I check sir if the cable is properly plugged in at the back of the router? It should be connected on the Internet port where there is a yellow label.
55:00
Speaker 2
Okay. The main node is solid red. Correct. And I just wiggled it. It's clicked in.
55:00
Speaker 1
All right. And is it still soldered red? [silence] One moment.
56:00
Speaker 2
[silence] we need to do a hard reset of the new parent node the way we did on the, you know, when we set up the other one as the parent.
56:00
Speaker 1
Yes. Can you press and hold, sir, the reset button? Let's try that one. Until the light went off. or right a sire? All right. Let me set a timer here. a little let's wait until the light status of this new parent note should change to solid blue and tell me once it's solidly then there.
57:00
Speaker 2
Yes, it's blinking Blue now.
58:00
Speaker 1
All right, so now it's solid blue. Okay, one moment. All right. Can you connect to the default WiFi name of this main node again now? And then on your phone, kindly access the Lynk S app now. Sure, since you are now connected to the default WiFi name of this main node. All right.
60:00
Speaker 2
Okay, I think it's sold blue now. So you are connected on my phone. You want me to connect the laptop? The app is starting up. And now it comes up, says Dame and engineer.
60:00
Speaker 1
Yes. Are we there? Not yet. Just skip that one. No worries regarding that. I will just focus first on this new parent loan.
61:00
Speaker 2
connect the router to your modem access the internet, I'm gonna say it's connected. plugged in. okay. plug additional nodes into the power near the router. the the other two that we were trying to set up is children nodes are plugged in. the one that had originally been the parent node is not plugged in. you want that one plugged in? okay. okay. So the main, the parent node is still solid blue. the two children are blinking red. okay. okay. okay. okay, so I'm just asking me for For a new router password, tell me how you want to do that again.
61:00
Speaker 1
And also, sir, if I may ask this MX6200 that you have, did you make it as a parent node before or just a child node? [silence] Okay.
63:00
Speaker 2
I think I had tried it in both positions in the past. Um, but most recently it was a child. [silence]
63:00
Speaker 1
All right. Can you tell me, sir, what's showing on the lynx's app right now? I see.
64:00
Speaker 2
It still says configuring your Wi-Fi network and the little status bar is about 80 or 90%. [ silence ]
64:00
Speaker 1
[introductory music It's the main node or the one that is connected to your modem. Press it again five times and press the reset button again of the main node five times, like press release for five times. [silence] All right. [silence] It's getting no message after I try.
66:00
Speaker 2
But the status bar is not moving anymore. I'm sorry. Ask me that again, please. Okay. It started blinking blinking white right now.
66:00
Speaker 1
linking with, all right. That's late. And also, sir, can you unplug first the two child nodes from the power source? Let's plug it in later on. All right. All right. So let's just wait for this new parent node to be configured. All right. Let's wait for a minute just to confirm it will stay solved.
67:00
Speaker 2
It's solid white now. Okay. [silence]
69:00
Speaker 1
All right, so is it still solid white sir? All right. So, since your phone is already connected to the Wi-Fi sir, can you open any application and check if the Internet is working? All right. And can you do a speed test? And let's check. Open a browser and type in fast dot com. And before you do that sir, if I may ask, does your phone have a mobile data [silence]
70:00
Speaker 2
Yes, it is. Yes, it appears to be. [silence]
70:00
Speaker 1
Did you turn off your mobile data? I'm currently connected to the laptop, sir. Just to confirm, only the Wi-Fi is working? Hm. The laptop and the mobile phone. Hm. Uhuh.
71:00
Speaker 2
I'm not sure how to do that. Okay. Yeah, let me go ahead and do that so. All right, I'm going to get the password one second. All right.
71:00
Speaker 1
All right. And open a browser, then go to Fess.com. All right. So now we need to access the links app since we already configured this MX 200 as a new parent node. Can you, force close the app or uninstall the app and then reinstall it? Yes, please. [silence]
72:00
Speaker 2
Okay, the laptop's now connected through this new SSID. Okay, yeah, so it's getting over 600 megs, which is probably pretty darn good. [silence] Okay, can do.
72:00
Speaker 1
All right. [silence] Yeah. Yeah, sir.
73:00
Speaker 2
All right, it is uninstalled. Let me go get it again. um is installing right now. um ok, it's asking for router password. I'm assuming that's the new default router password. [silence]
73:00
Speaker 1
Did you input the router's password? Let's not recur. How about the router password you created earlier, sir?
74:00
Speaker 2
It's not recognizing me. Yeah. It just doesn't like me. Okay, let me try that. [silence] I didn't like that one.
74:00
Speaker 1
All right, is there an option for you, um, is there an option for you to reset that one reset the router password? All right. Can we reset the router password? Yes, we can. I feel it's all right, so you are, um, on the dashboard already. I see. Get it. Can you click the three lines?
75:00
Speaker 2
telling me I have four attempts left. Yes. Okay, let's see. I'm entering the recovery key now. All right, I'm going to reset the password. Okay. Now, I have my dashboard up. Yes.
75:00
Speaker 1
out against her on the upper left corner of the screen. All right, and go to the wi-fi settings and use the same wi-fi name and password that you have before. All right. [silence]
76:00
Speaker 2
okay. all right. Okay, I'm saving those.
76:00
Speaker 1
[HUMAN_REVIEW] All right, so what does it say now, sir? Now what does it showing now? All right. So it's still configuring, so one mom. Let's wait for it. Okay. Kindly go to the wi-fi settings, sir, again, um, in your phone. Click. And then find the network name you created. The ssid that you created.
77:00
Speaker 2
I'm sorry. Well, the app is saying restarting and it's spinning and the main parent node is blinking white. Okay.
77:00
Speaker 1
all right, it's now connected. So kindly go back to the link sys app. all right, so just force close the app there and can you tell me what's the light status of the main node right now? Is it now solid white or still blinking? Okay, so yeah, you can force close the app and we'll access it later on since you are now connected to the SSID you've created, correct? Okay. Can you open any application again, sir, to confirm that it's working?
78:00
Speaker 2
Okay. It's connected to that SSID. Okay, so it has stopped spinning, but it says, uh, the new SSID has no internet connection. Um, solid. Okay. Yes.
78:00
Speaker 1
like, open a YouTube or your emails. Alright. So, can you plug in all the child nodes? There are six, since it's already connected and you confirm that it's already working. So, let's add the child notes. Yes, please. They are three to six feet away from each other, correct? Or from the main node? Alright.
79:00
Speaker 2
All right, I'll try YouTube here. Yeah, that's working. Oh, including the one that used to be the parent? Okay. They're all within three feet.
79:00
Speaker 1
Yes, they are still starting up, so let's wait for about two to three minutes again.
80:00
Speaker 2
Okay, they're all blinking blue at the moment. okay. [silence]
80:00
Speaker 1
All right. All right, so can we reset this child alser with the blinking red? Press and hold the reset button. Yes, on the blinking red.
83:00
Speaker 2
Okay. The first two child nodes have already picked up as child nodes again and they're solid blue. The third one that used to be the parent. Yeah, the one that used to be the parent node is blinking red. On the blinking red.
83:00
Speaker 1
All right. Can you tell me Nelson, what's the light status of the child node? Is it still fading blue or a blinking blue? Blinking red. Did you press the reset button already? Ah, no, sorry. Don't need for you to do that. Let's wait for about two to 3 minutes.
86:00
Speaker 2
[silence] now it's blinking red. Yeah, I did. Do you want me to do it again? Okay.
86:00
Speaker 1
All right. Is it still blinking red, sir? Right. Can you do a reset again? Child node, press and hold. All right. Is it still blinking red, sir? All right. Can you do a reset again? mold until the light went off and release once the blue light is showing. Okay. All right. Did the light went off already? I see. So let's wait. I'll set a timer here.
87:00
Speaker 2
okay. reset it again. yeah, it went off, and now it's it's blue, but I don't know if it's going to start blinking or not. [silence]
88:00
Speaker 1
It's not solid purple. All right. Can you access the Linksys app again, sir? And how many nodes are showing now, sir, on the Linksys app? All right. Can you click again the three lines on the upper left corner? And then click or scroll down, click the set up a new product or top set up a new product. All right. And just follow the steps.
90:00
Speaker 2
That node is solid purple now. OK. I'm on there now. OK. Just three, the main, parent, and the two other children nodes, but not the one that's purple. OK. OK. All right. I'm there.
90:00
Speaker 1
All right. Oh, you selected her. Mhm. All right. Oh, I see. It's now communicating to each other. So, yeah, let's wait, sir, for about three to five minutes and now set a timer here in my end. And once done, the light status of this child node should change to solid blue. Is it okay, sir, if I put this call on hold for about three to five minutes? I just need to pull up some [silence] information.
91:00
Speaker 2
It's looking. So, yeah, I sent it to the point where it's looking for child nodes again. Now the one that was purple is blinking. Okay.
91:00
Speaker 1
Art classes here. Would that be OK? All right. Just be on the line. I'll be right back. One moment here. Thank you. Thank you. [silence]
92:00
Speaker 2
Yes, that'd be fine. Paper. Paper. Paper. Paper.
92:00
Speaker 1
Yes, thank you so much for patiently waiting on the lines. Sir, can you tell me now what's the light status of the child node? A solid yellow? Um, it, okay. How about the, uh, main node, sir? Is it now solid white? Alright, so that means it's gonna set you. Can you check your lynx this app?
96:00
Speaker 2
Well. [silence] Actually, yes, it's solid white. The one that was solid yellow is now solid blue. [silence] Yeah. [silence] Yeah. [silence]
96:00
Speaker 1
What this is showing now. I think I got it. Got it. So it's it is now connected all to the network. And you may relocate the child dog now sir. And you're good to go. That's a good work. Thank you so much sir for your um cooperation during the procedure. Is there anything else you could assist me with? Other than this? Thank you so much also sir for your patience sir. And have a good one. Bye for now.
97:00
Speaker 2
alright, now it's showing four nodes. Uhm, the main parent and a three child. alright, that's huge. alright. No, you were awesome. I really appreciate it. Thank you. alright, you too. bye bye. [silence]
97:00