V2 Rubric Detail — ea941064-7963-11f1-a…

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Boys. And then 1-0-6-0-7-8-4-3-5-0-2. Alright, thank you. Um, may I have your name? Can you spell your name? Um, Betsy and your last name? M-I-T-C-H-E-L-L. Right.

let's see. uh can I have your email address? Mm-hm. So it's E for Ed for egg L for lion A for apple and then mom Eagle mom 06 0810 at gmail.com. Okay. And who was your internet service provider? but All right. [silence]

betts see your your Linksys model is W H W 0 1 and you have a total of three of this. and two nodes are showing a a solid red or blinking red light. [ silence ] [ silence ] [ silence ] alright, but the main uh one that's connected to your spectrum is good. so I think uh your two child nodes got disconnected. so we'll just add them back to your parent node. I need you betsy to bring those two child nodes near your parent node. [ silence ] yeah. you have you have to unplug their power. [ silence ] let's do a power cycle on both of those two child nodes and plug it back and again at the same time and see if that works. there you go, you're welcome, betsy. thank you. if your two child nodes still not showing a steady green light, what we need to do is reserve them. [ silence ] [ silence ] [ silence ] well, first thing, since your child nodes are off, what you could do is try to go to your parentheses, your main uh router itself. [ silence ] let me double check that again. um your main router uh itself and reserve them back to your system. [ silence ] [ silence ] okay. after that just try to check it and plug the two nodes back. [ silence ] also, see if that resolves our issue. betsy, I'm here for you. [ silence ] at your service. [ silence ] thank you for calling. be safe, betsy. please let me know if this helped you with your issue. [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] [ silence ]

power cord adapter and then plug them to a power outlet that is near your parent node.

You need to plug them to a power outlet just make sure that they are placed beside your parent node. We need your two child nodes power on so that we will know what will be their light color if they change back to a solid blue. If they do not change back to a solid blue then we will do a reset on them.

So let's just wait. So let's just wait. The one that has a blinking red, hopefully it should turn solid blue because it's only a blinking red, so it's not totally disconnected. It just got temporarily temporarily lose its connection to your parent node. And the one which is a solid red, uh, that node is totally disconnected. We need to do a reset on that. But we have to check first uh, the other blinking red node because it may turn blue or it may not, so by then we will have to both reset your two child nodes.

Let's wait for their light to stabilize because usually when you unplug a node and plug it back, uh, it will first start to blink blue, uh, which means they're still booting up or starting up. Hmm. Okay, that one which has a solid red. They're both solid, right?

Okay, let's do a reset first on the all red child node, okay? You need to press and hold its reset button. Once its light goes off, that's the time you let go. Okay, so let go and just wait for its light to turn back on. Okay, that's what I'm telling you. It's just lost temporarily its connection to your [silence]

So now that it turned back to a solid blue, it means it got connected back to your parent node. So you can relocate that back to its original place. So, if you see that child node again blink red, it means it's still connected because it's lost temporarily its connection. because of interference or interruption sometimes devices could interfere with its connection to its parent node. So you don't have to do a reset on that. Uh, it will just turn back to it. Yeah. Uh that one that has a solid red, uh that one we need to do a reset because it's totally lost its connection to your parent node. So we were going. Yeah. Yeah. We were we need to really add it to your parent node, but we need to have a solid purple or pink light for it to be

what do you added to your phone? Yes. Yes, because it's a massive system. And it will distribute your internet within your phone. So long as there are no Internet outage or power outage, you can still access your Internet. It's solid red again. Okay. I want you to check at the bottom of that node on its product label sticker. There's a default why there are numbers there?

FI name of that problematic child note. So can you check what's the default Wi is? and you can take a screenshot of it so that you can zoom that. image. alright. I want you to take note of that because you need to uh go to your phone's Wi-Fi settings and check on the list of available Wi-Fi network name on your phone And look for that Wi-Fi name of your child note. If it is [silence]

On the list, then it means that your child node... All right, that's good. It means your child node was properly reset. Because usually when a child node is reset, it will turn to a solid purple or solid pink, but sometimes there are models that they only turn solid red. But you can confirm that they are properly reset if you can see them being broadcast, their Wi-Fi name on your phone. So since it's broadcast, okay. You don't have... Okay, no. You don't have to connect to that. You have to know that your Wi-Fi connection is a mesh system. You only have to connect to the Wi-Fi name of your parent node, okay? So you don't have to connect. You have to disconnect from that. Uh, I only need you to confirm that it is being broadcast, the Wi-Fi name of that problematic child node. All right, that's good. Now, I need you you.to go to your parent node, you need to press the reset button five times within five seconds. Press, release, press, release, five times, and then let go. Once you're done pressing it five times, your parent node light should start blinking. All right. All right. Check on your problematic child node. It should start blinking. Okay, that's good. It means it's responding to your parent node. So let's hope it will turn solid blue or solid green, depending on its like behavior.

Yeah, because you have to know that your two child nodes are relied on your parent node. So whatever the parent node's Wi-Fi name, it follows. It follows. It will be added to your parent node. So what's your Wi-Fi name that you have been using? Then that will be, okay, so that will be the Wi-Fi name of that child node also. Hmm. Hmm.

The parent node slide is back to solid blue. Okay. So let's just wait. So let's just wait for that problematic child node. It will turn solid blue, hopefully. Usually, adding a child node takes four to six minutes. No. No, you don't have to reset it. You just have to wait patiently because as I mentioned, it usually takes four to six minutes adding a child node. We're based in the Philippines. Mmm. All right. That's it? All right, that's good. So since it turns solid blue, it's already added to your parent node and successfully configured. So you can. [silence] or. [silence] not. [silence] so. [silence] and it's. [silence] so you can configure. [silence] and. [silence] else need. [silence] and already. [silence] whenever it's added. [silence] your configuration. [silence]

can relocate that that back to where it was originally placed now once you plug them both your two Child Nodes let's see. You have to wait patiently because as I've mentioned once you unplug and plug the nodes they will first to start blinking blue uh because it means they're still booting up or starting up and then you just have to wait for their light to turn solid blue again and you don't have to worry because that two nodes are already added to your parent node or to your mesh system. So they're already configured. Yes if you have the app if you've been using the app and the app still working, you can see on the app that it will show on the dashboard that there are already three nodes are already connected on your mesh system.

Connected and online. The parent node and your two nodes. Okay, that's good. All right. So, everything's good now? So, you can check with regards to the password, you can just use the app because the app will provide you information about your nodes. So, if you want to view or know your Wi-Fi password, just go to the menu icon and then tap the Wi-Fi setting. And on that, it will show you the Wi-Fi name and password of your... All right? Yes. All right. So, nothing else? No other concern? That's it.

You're welcome. It's my pleasure to assist you, Betsy. And if you need assistance, you can always call us back again, alright? I'll provide you your... Oh, yes. I'll provide you your ticket number so that if you call us back again, you can use it as a reference so you don't have to reiterate again your information. So your ticket number is... It's L for Lima, T for tango, S for sam, 00136033. Yes. Alright? You're welcome. Thank you also for calling LingSys. Betsy, once again, this is Ice. Take care, Betsy. Have a great day and goodbye. Bye.