Speaker 1
Yeah, hi. I was, I've got a new modem for my, um, home internet and my Linksys, um, um, products are not not connecting to it.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. This is M. May I help you? OK. So your Linksys is offline. Can you have the serial number of that for me to validate here? The warning the
00:00
Speaker 1
Hang on a minute. Let me just log into my account. I might be in there. How long is the warranty on these products? Okay. Hold on. Hang on. Let me just log in. One second. Well, so you only provide support for products when they're in warranty. [silence]
01:00
Speaker 2
serial number is on the sticker underneath. uh it depends i need to know first the model number. is we have routers eligible only for one year and for some it's three years warranty so uh tell me first you the serial number. [silence] uh we can all we have paid connect option as well for out of warranty if our customer insists to have them assisted though their device is out of warranty so paid connect option uh which is $15 and it's just one time troubleshooting for an hour.
01:00
Speaker 1
Okay. Um, let me just, uh, find this. I've gotta re enter my, uh, account. Hold on. Click one. one second I'm going to be a minute I'm just going to change my password.
02:00
Speaker 1
here we go so much of the sign in. It's not letting me sign into my account. I changed the password, and it's not letting me sign in. I have an account, so I can't... So, how do I log in using my router then?
03:00
Speaker 2
You need to log in using router password. For account, it will no longer work. Or the cloud feature of our device is no longer active. It's no longer working to all our Lynsyst routers. The app will still work, but you need to log in using router password. should be option there below, aside from email and password, there should be option below to log in locally, click here, or for local access. Uh, it depends. I really know what their serial number of Urey Link says. You can check it on the actual router.
03:00
Speaker 1
It doesn't say the model. Oh yeah it does. Mx4200. Mx4200. Okay. Okay. I don't think so. No, I didn't think so. I'll give you the serial number three eight you eight sorry. Three eight youth umbrella 10 M. Uh, 58B forboy 02329.
05:00
Speaker 2
Okay. For MX-4200, you can access it using myrouter.local link. Can I have the serial number? Let me check if you're in warranty. I can support you with your product. The warranty for this model number is three years. You had it for more than three years or Okay. That's three eight uniform one zero Mike 58.
05:00
Speaker 1
Yep. 02, wait, wait, did you say 02329? I believe you did, okay. Yeah. Yeah. Well, yeah, then it's super slow. I mean, basically, I've got like zero signal. I mean, you know, I know that I have like super powerful, super fast internet, you know, it always registers over a gig wirelessly, and I'm getting like 70 meg, megabytes or so, and it always says extremely fast speed, you know, what's that all about? You know, YouTube slows down super bad, and Netflix is like a revolving, It's like playing in slow motion. Is that Netflix? No way, man. No, it's not long, man. No, right now it's only like extremely slow.
06:00
Speaker 2
Uh okay- mhhm. the, uh Links.is is under the account of uh youcan ssf at yahoo.com and it shows here online. is it solid blue on top? So that means it has internet connection. Are you calling for slow dropping or? []
06:00
Speaker 1
second, at my computer. So, I got a new modem. I still. It is wired directly to the modem. I'm wired directly to the modem. Well, by the modem, I mean, it's wired, it's wired to the modem, but it's right next to the modem. So, I get the same speed. You know, like, so I get one speed. I don't get speed for the Linksys. I get speed at the modem. So, but, I mean, so, so can you just show me how to connect to my my my my router? That's my main concern right now. Could sound.
07:00
Speaker 2
Mm-hmm. Okay. If you have wired computer, you can sort it out by having the computer wired directly to the modem and you can check what's the speed. And what's the speed that you're getting? Wired directly from the modem? Is it the same speed? Our so what's the speed that you're getting from the modem?
07:00
Speaker 1
Make it better. But right now it's not giving me hardly any signal. Because I've also, I also have like I have an extender as well. So I and I used to get really fast speeds and now I'm getting zero speed. My router.local.
08:00
Speaker 2
You just need to use, okay, as long as the device is connected, this Wi-Fi. That's weird, though. So anyways, to answer your question, you can access your links to locally using my router dot local link. My router dot local. Okay, you can use that. My router dot local. And um yeah, it shows here as well in my end it was first connected year 2022 around January 14.
08:00
Speaker 1
[DOWNWEIGHT] Well, I'm sure this one should be fine though, I mean, I'd rather it be fine and rather like, connect back to this one by when I, when I type in my router local, nothing happens, nothing comes up, I get a warning, I get a warning that says, why am I getting a warning when I try and access my, okay. [silence] and I'm gonna do a screen sharing on my laptop to show you what it looks like on my upside now, as you can see, I have, the internet access is connected here, but I can't do anything on my computer right here, so I'm gonna go to what I was trying to do, so when I click it right here, this is my wifi access that I just have to enter into my computer that I would like to access the router up. [silence] So, so I just type in the password [silence] I just type uh, the password to my location. [silence] See when the I hop to another one and nothing happens. [silence] What am I doing wrong? That says, I just get this popover, what should I do?
09:00
Speaker 2
which only means it's over uh four years uh the router that you have there which it's too longer in warranty. Um yeah That will be a good investment for you to really enjoy the speed that you're paying from your internet provider. Though this one can still be fixed. uh huh That's actually the page. That's actually the page that uh you need to uh encounter first. You just need to click continue below and it will ask you to um once you click continue, there's another page
09:00
Speaker 1
it says your connect all, I'm getting is your connection, your connection is not private. advanced? and then proceed to my with local. unsafe. okay. okay. well no, it's asking me to entry key. okay, I'm doing you. I'm doing sorry. okay. well, let me just, let me let me at least let me just do my.
10:00
Speaker 2
That's the right one do you see a? do you just need to click advance? yes that's right just click advanced then visit the web sites yes that options then it will ask you to download the app but just click the picture of the phone there's two phone pictures there just click that one and is well a route to okay that's underneath your Linksys after that it will ask for your new password just create the new password and yeah um since your device is already out of warranty. I can't stay longer on the line but uh do you want me to if you want me to pro you proceed or to continue assisting you uh do you want to avail our paid connect options?
10:00
Speaker 1
My password let me just, at least let me do that and see if I can get in and I can probably figure it out. Oh, okay. Okay. Okay, thank you. I'll be quick. Yeah com password I don't know. Okay. Uh, Xfinity. Okay, so it looks like it's letting me in. And it says it's it looks like it's connecting. It says your it says network status.
11:00
Speaker 2
Okay. I'll just extend that, though we're only allowed to stay 10 minutes max. But yeah, I'll just wait until you can log in. You're welcome. Did spectrum, your internet provider. Okay, computer.
11:00
Speaker 1
This device, router, internet, my two networks, local devices... Okay. Okay. But, so, is there anything that would tell you why it's so slow, though, if it's working? It says it's tested... Let me just... [silence]
12:00
Speaker 2
Okay. All right. That means you are now logged into your router settings. You can play around with the Wi-Fi settings there. All right. Well, there's none, though there's speed check there, which you can check what's the speed that the modem is providing and also the speed that your device is getting. You can just change channels like that, check firmware, that's it. [silence] I'll just send your article instead for you to check what's the appropriate troubleshooting that you need to do because it's all in one, actually, the email option.
12:00
Speaker 1
Okay, and then if I, and then, and then when I, then I can, if I, if I need to pay, um, if I need to get paid, so I, if I need to get get paid service, I just have to pay $15 for one time. Well, for for just service at that time, just one time service. Okay. Okay, but you probably recommend, okay, if I wanted to get advice on a replacement product, um, should I, can you recommend just call the main number? Yeah. Okay. All right. Well, thanks. Thanks[silence]
13:00
Speaker 2
If you want us to assist you with that, just call us back if ever you want to avail of our paid connect option. Okay. I'll send you the email once this call will end. Yeah, only one time. Mhm. Yeah, at that time only. Alright. I'll send you the email. Just call the same number. I'll include that one in the email. The model numbers that you can look for.
13:00
Speaker 1
Thank you. I appreciate your time. Okay. Well, wait. Okay. Now, it says it completed the results, and it says 948 megabits per second. Now, is that at the modem or? So that means I'm getting a good speed at the modem and at the router, but it just don't. think it's connecting. Okay. Okay. Okay. Well, no, I appreciate your time. Let me play around with it and if I need to pay for the support, I will. Thank you very much. Have a great day. Bye bye bye bye.
14:00
Speaker 2
This is your active email right UKINSF at Ya.com okay, you're welcome you take care of that I think you're paying for gigabits pig<start_of_audio>
14:00