Speaker 1
or call the service center, call. Yes, sir. My name's, uh, Lenson Starks. I have, um, uh, Xfinity Comcast modem slash router and I have two Linksys, uh, nodes. I am trying
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be... For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready for assistance. Press one now. Please have your devices serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue. [silence] Hie. L., thank you for calling Linksys technical support. This is Charm how can I assist you with today? [silence] So, what's up?
00:00
Speaker 1
but yeah um to access through the app thing on my phone or online and I can't see them they all working they all have white lights on them but it's I can't get them on my lynx the app telling me the password is um it it say it need to it said I needed to verify my email address and I did that and so they sent me a link and then when I did that it doesn't do anything I still can't log into it
01:00
Speaker 2
Let me see. All right. What's the error message sir when you tried to access the Linux app? [crosstalk 00:00:20] [sir 00:00:39] heart [crosstalk 00:00:44] [right 00:01:17] So you already verify your email address, correct?
01:00
Speaker 1
I don't have a links router, I have a Comcast xFinity router.
02:00
Speaker 2
Could you provide the model number of your Lynx's router? Let me pull it up here. How about your Lynx's device? Could you provide the mesh notes? Okay, the model number and the serial number, sir. Uh-huh. Okay. MyRouter.local. MyRouter.local. [silence] I am looking for the start of the "toggle" and filling them in. [silence]
02:00
Speaker 1
six nine seven. you gonna be downloaded.
03:00
Speaker 2
that okay let me brought up here please pair with me sir so when you access the Linksys app sir there are two options for you to sign in correct using your email and password and also using the router password have you tried to log in using your router password admin
03:00
Speaker 1
Is that going to manage your Wi-Fi? Okay. All right. So, I'm in login. So, you want me to do email or password, or router? Okay. When I click on the router password, it says to log into with your router password, first connect to your Wi-Fi, which I am. Go to your phone setting and tap Wi-Fi. Select Wi-Fi from the list and once connected return here. So, I am connected to the Wi-Fi that's on my conference router right now. It's called Rent DUE. R-E-N-T-D-U-E. [silence]
04:00
Speaker 2
try to like in again about her password router. about with our password. about password. that's what i need to try first or. is that the name of your um Wi-Fi sir. and that's. [silence].
04:00
Speaker 1
OK, the Comcast Wi-Fi. The Comcast Wi-Fi. Okay, I'm connected to the mesh Wi-Fi. And then when I go back to there, okay, now it's trying to connect to the router. And it says, Okay, you're now connected to the Wi-Fi. So it's asking me for the Wi-Fi password. It says to type in admin. Okay. All right. It says access locked. Too many failed attempts to log in.
05:00
Speaker 2
all right and this is it the mesh Wi-Fi or the comcast Wi-Fi? can.connect to the uh.mesh Wi-Fi sir? all right. my router password kindly type admin all lower case yes please all right
05:00
Speaker 1
I can't reset the password on the router because the tenant that lives in this house that's a rental property, they are working on the internet now. I'm saying when I go, when I go to, when I go to reset the password, it asks me to enter a recovery key for a Linksys system and I don't have a recovery key on this modem router from Comcast Xfinity. It's not a recovery key listed there.
06:00
Speaker 2
Is there an option for you to reset the password, sir? No, sir, it's not the Wi-Fi password, but it's the password for your router settings for you to log in to that app. So, you don't need to worry. Once you reset the password on that page, you will not be disconnected to your Wi-Fi. You are just accessing the app. Alright, yes.
06:00
Speaker 1
Okay. Okay. All right. That's, uh, yeah, I see it. It's on the... Okay. It says, the account holder will be notified if the router password is changed. And it says, nevermind or continue. That just(Meow) And that's the... Okay. Now, it's asking me to reset the password. Oh. It's all ready. Um... Okay.
07:00
Speaker 2
The recovery key, sir, is on the mesh router, on the link sys, the one that is connected to your modem or to your Comcast router. Try to check it on the bottom. It's on the sticker prints there, sir. Thank you, sir continues, sir, it's time to create the router password and that's router login, I mean the password for you to log in to your router settings. So create router password, or an admin password, sir?
07:00
Speaker 1
Okay. [ break ] The messenger password cannot have the same [ break ] characters twice in a row.
08:00
Speaker 2
All right, so yes sir. there should not be repeated numbers, letters, special characters. so if you have two letter B or letter C, so it should not be repeated sir. only one letter each.
08:00
Speaker 1
Wow. Now that's right. Yeah. Rej, there's a beat. What's his name? I came today as well. Wi-Fi. Such a friendly place You can receive it from the whole world. Expanding that we give our best 7 Wi-Fi gig for $50 a year for $50 for 5 years. And if you take into account the window for the film desires from Bonito the Sun. The summer. Not bad. Yes, here. Yeah, I'm still here. I'm just trying to Make it something that can't. so I can remember it. but I don't have no way to write it down. hundred thousands of foster children find loving homes through adoption every year. More are still waiting for support of the Georgia Department Services we introduce you to a forgettable site a Lead to Health Answer set are groundbreaking research and discovery in cancer millions of lives globally. moving science forward with the hope, passion and speed every diagnosis deserves for our cancer-free future to Lt. Glenn pursuing cancer cures at the speed of life. I'm redoing it again because it's telling me my password is not up to whatever cool. Okay, finally went through. Okay. [silence] Okay, Cuba. Got it. Thanks.
09:00
Speaker 2
Okay. All right. [ silence ]
11:00
Speaker 1
Okay. Now I'm in it. So I can change the name of network? Yes ma'am. I could see it says V-E-L-O-P setup from the first node. So yeah, I'm there. Uh-huh. Okay. Okay. It just changed the name. Okay.
12:00
Speaker 2
Uh yes. Uh yes. Uh yes, sir. You can charge that. Are you on the dashboard already? Uh huh. So yes, you can change the Wi-Fi name and password if you want of your ling... linksys router or the Wi-Fi. You just need to go or click the three lines at the upper left corner of the screen and go to Wi-Fi settings. And you will see the So just set the proper expectations or once you changed the password and also
12:00
Speaker 1
Got you. Okay, what I'm doing now. [silence] Okay.
13:00
Speaker 2
if I name or change some settings up on your router, you will be disconnected to your network but no worries, you just need to connect it again using the network that you created or the Wi-Fi name that you created. So make sure that you write down or you take a picture the password that you'll be using or you'll be creating.
13:00
Speaker 1
[silence] I'm saving it now. This is going to restart the Wi-Fi. Oh shit. [silence] 0 0 [silence] [silence] [silence] Yeah, I'm cycling. [silence] [silence] your Wi-Fi network this could take up to a minute
14:00
Speaker 2
so cycling. All right. All right. Let's give it the minutes.
15:00
Speaker 1
me. deal for my kid. Okay. It's showing on Wi-Fi list. And I got you. Okay, it connected.
16:00
Speaker 2
go to our Wi-Fi settings on your phone, the settings on your phone, and then try to check or find the network name that you just created and see if it's showing on the Wi-Fi list. All right. So yes, kindly connect to that network, sir. And then input the password that you created also. connected. All right.
16:00
Speaker 1
Yes. Okay. Okay. And it said, it save the password. Okay. And I please. Uh-huh. Correct. Okay. Yep. Looks like uh the internet is working and I am on the same Wi-Fi. Yes ma'am. Thank you.
17:00
Speaker 2
All right, so yeah, kindly go back to the app. Alright, so it's already done. Because it's already showing on your Wi-Fi list and you're already connected and you you already changed your Wi-Fi name and password. And kindly access any application or any website and see if your internet is working. All right. All right, so is there anything else we're going to say about that?
17:00
Speaker 1
Uh, no man you have been very, very helpful. I do appreciate it. you were speaking okay bye-bye
18:00
Speaker 2
All right, Thank you so much, sir, and have a good one. Bye for now, and keep safe always.
18:00