V2 Rubric Detail — eba3bb86-7a48-11f1-8…

Welcome to. [silence] Alexa stop.

James Washington. Pardon me? No, I've called y'all in the past a few times. Uh, James, AWJR at Comcast.net. Close that? Um, I have a Linksys uh router. It seems to be that the Wi-Fi, I think, is evidently it's intermittent. It's an order number, um, or 7500 series.

Yeah, I have internet. Like, I said, it's intermittent. It's like on my iPhone, it would tell me no internet connection, you know, over the Wi-Fi. But I double-checked with them. I double-checked with Seaside, prior to me even calling you all, and making sure that internet was, there was no issues on their end. And um, I went through the process of rebooting the modem, the router, and all the child nodes. I have five nodes connected to it. So I basically unplugged everything in the house, turned everything down. Hubs, everything. Been fired, turn the, uh... Go ahead. I'm sorry. The unit, the model number? MR, seven, five, zero. I'm sorry. Oh, serial number. Okay, I'm sorry. four five C.

Yes, what I'm on now. That's what I'm using now. I'm in the app. I'm in the app. I can see all the notes. That's what I'm saying. I see everything. Everything is normal, just that the wifi is intermittent. I don't know what's going on with it. As a matter of fact, I unhooked everything in the house, turned the modem back on, then turn the router on and just try to see if wifi work with just the modem sitting in front of it with nothing else, and it was still intermittent, you know. Sorry. No. We just know. I just we just know something Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]

last night my wife was on a zoom meeting and it kept dropping her cuz she was on her cell phone and it kept dropping. She mentioned it to me this morning. I said, yes, something's going on with the internet. She says, yes, I was on a call last night. Everybody knew I was dillydally. I didn't know she didn't know it happens, you know? I mean, we got fiber to the brick. So it wasn't like there was no issue with the internet because, I mean, we it's not a speed issue. So there's something going on with the router. No, no, I just it just I mean, so there's no pattern. It just happens. I mean, just like the fire sticks, same thing, I was in my garage. No, there's no pattern. It just

All of them are connected, all five are connected to the main, all five. What do you want on, the mother node, what do you want on it? Yes, but... I hit it. So it's, it's five of them. It just shows a, um, I guess it's like a greater than and less than with three dots. I mean, they're all hardwired, except for one. They are all hardwired, except for one. The, the one in my outside garage. It, it, it, it, it, it, it

Wireless House was wired when I built it. I wired the whole House. So then everything, everything and all the nodes are hardwired except for the one outside that I build the other garage. It's separate. But everything else is hardwired. It runs directly back to the uh the router. I mean, like I said, I don't have a problem. Yeah, okay, I'm sorry. Yeah. Yeah, they're all. But like I said, I I unplugged all the nodes from all off. Everything, turn everything off and just turn the turn the modem on and turn the router on. That's all I had on. And I checked my uh signal strength then. It was it connected to the network and then all of a sudden this

It's a no connection. It would connect. And I was looking at websites, nothing would come up. So I'm like, aw crap, it's starting to crap all over again. So I don't know. There's something going on with the Wi-Fi on that router. Nah, this just happened last night. I just noticed it last night. I'm, I guess it's probably been happening over a while. I just hadn't noticed it 'cause I had - I don't really, you know, you watching TV I mean, I'm watching the directions. I really don't use, I mean, I'm using a fire stick. I just assume it was just buffering on the fire stick so initially, but I mean, I couldn't really say. I just noticed it last night. My wife said something about her Zoom call was kept glitching last night. And she had, she was on her cell phone, not the computer. So, 'cause she said she had to get on the computer, and the computer was messing up. It was acting up. It was something going on. I figured that out. That was something totally different though. It was doing an update, and she didn't wait for it to finish. So, she used her cell phone to get on the call.

Oh, yes. Do I need to keep what now? Oh, it's the latest update. Yeah, I check. That's the first thing I check. It's, uh, on that note, it's, uh, I looked on your website and latest version. It says up-to-date 1.1.1.2.1.6.6.49. All right. I mean, I used to be a tech guy. I mean, I got retired, you know, but I mean, so I, trust me, before I called y'all, I pretty much went through everything that I can do on my end. Besides root that the Ryder is bad. Just to help me help you out. And I mean, trust me, I ain't, I'm trouble, I did a whole bunch of trouble shoot before I called you off. Trust me. Yeah, something wrong with that.

I'm sorry, I mean, I can narrow down to the router, because I called the ISP first to make sure they didn't have any issues, and they ran a test and everything, she showed she said, "Well, it seems like you removed the router about five hours ago." I said, "Yeah, I did." So, just to make sure, I think that we boot it. So, you know, it's, I'm just trying to save all these guys. and be like, Go ahead. I'm sorry. You can do what now? You're saying you can do what now?

Yeah. No, that's what I'm saying. That's why, I'm saying to you, that's why I took all the notes. I took all them offline. Didn't put nothing back on, just the router itself. I didn't even have, you know what I'm saying? That's why I don't want to eliminate that.

they issue. I took every node in the house offline, except for the main the main router, which is the main node. That's why I did that to alleviate that. So I did I put them I plug them up one at a time. Of course, you know, it still didn't work. But I still plug them up one at a time and just checked and it's still the same issue. So that's why I narrowed it down to the to the router itself. You know what I'm saying? Rather than have to go through all that, I took every node offline and just had nothing but the router plugged in to the modem. And it was still giving me the same issues. I I guess, do y'all mean, how much does All have, how much does another another modem, I mean another router, I'm sorry. Or something that's compatible to what I have. It's I Right, right. I just need one that one that one that'll work with

the nodes already have, because I mean, I got the house is so big, that's why I got the nodes, because the house is 5,000 square feet. So I got to have the nodes in order to get Wi-Fi throughout the house. That's the only reason I got the extra nodes. So I just need a unit that will connect to those, that'll work with those nodes and has a USB port because I have a I use that USB port as a, a for a hard drive. You know, as a network, I mean, pardon me. I just need one USB port. I just need one. I don't care. I just need one. That's all I need is one USB port. I mean, I'll take two, but I don't need one many, I'll take two, I'll add another router for another hard drive, but you know, I just use it like a little mini NAS server. You know, drop files on moving, you know, that's where if I don't have to let everybody access my computer, I can access that drive. So that makes it easy for my son and my wife. Okay. All right.

MX 4200 MX 4200. Okay. And how much is it to go off? So, I mean, I guess, I guess my other question, I'm not really concerned about the money too much. I mean, I guess my concern is though, this one was meant to cover 2,700 sq ft, which I have 5,000. But I see how to get to but by me having extra nose, I think should matter being that it's a smaller square footage coverage. That wouldn't matter. Where I got the nose for the house. For me. [silence]

So pretty much anything? No, I'll say, okay. Yeah, that's what I got. I'm not. Is it? Well, I'm looking at one here. I saw on Amazon, it was a Wi-Fi 6 dual band 700 square feet. Not compatible. it's not a. What's the model number you said? [silence]

I'm on Amazon. I was trying to pull it up, see if I could find it. Um, mesh, M-E-S-H. I'm sorry. I was trying to type. Uh, I'm I'm, I'm sorry for for the language. I was trying to write it and type at the same time. I guess I can't do it. So, I'm on them. I'm on the Amazon site, so you say, mesh and what's after that? Uh, uh, Velup. I said Wi-Fi 6E and Velup.

The letter D. Oh, letter D 556D. T. Oh T. I'm sorry. I uh um that brought up something else. I got mes mes mes mes mes that's the model number? What's the model number on it? it's probably probably better searching by that the model

Mx 4, 200. Yeah. Uh, these are, these are, these are, like, knows, and they're, they're not actually, uh, routers. I mean, I know that you can the nodes can be a router, what I'm saying, but they're, they're, like, the nodes. They're not like the old sit on the, no, that wasn't Linksys. That's just bringing up Netgear for some reason, yeah.

Well, I see one for 19, but that's not on there. That can't be right. Okay, I see the Linksys AS-4200 mesh Wi-Fi 6 router, home mesh $299. That's just, that's just one unit. Yeah, okay. Now I see one it says mesh 6, okay, here it is. Mesh Wi-Fi 6B loop T $159. $159. Yeah, it looks it looks like the what I got, looks like those same nodes I got. I'll be honest. I would prefer, I would prefer it wants something similar to what I got, to be honest with you, because because I mean those those those those other ports come in handy too, those uh, those four ports come in handy. I guess I could work around there with it though.

It is slower, slower us. Yeah, well with the, with the extra nodes I would wouldn't shouldn't matter, right? Cuz I I can say that I got those cuz the house anyway. So so technical again, I just I'm I'm cutting my I'm creating I got the same thing just not getting as much bandwidth from the actual home unit, main unit. As long as they don't reach the outside garage, I don't get backed or stuff is hard wire, so it wouldn't matter. I, I mean, I'll take what I got right now, I find one with USB port, I take it. That's one out there, but it doesn't have a USB port. Okay.

Yeah the problem is can I get it overnight, though? I'll get it with by this weekend. That's my question. It's refurbished though, that's the only problem. What was that? Yeah, yeah, that was a mere thanks, thanks. I mean, I found one, I think just like I got it. One just like what I got now.

The heck, because I ordered that one from them before I got that one. I sent it back because they had the USB port, and then I found one with the USB port. I've had that for years. I could probably get around it. I probably just have to move that drive to another piece, I guess, put a little Raspberry Pi out there or something and just leave it on all the time, just instead of use like a little mini server. But it was so much convenient to have it on that router. You know, I ain't got to hook nothing else extra up. You know, we all move files around. You drop something on there, drop it, and y'all get it. You know, I ain't got to worry about, you know, just makes it easier for my wife and my son and me. All right, I appreciate it. I guess I'll, let me scroll, do some more soul searching. I may look, I may go ahead and, you know, order this one and get it here tomorrow to get us up and running. Then, you know, I may order both of them. You know, I say just in case.

you saying you saying get which one now yeah okay yeah that's what i'm saying the one that i can get tomorrow the small one the small one is the one that i can get tomorrow it'll get me up and running and so go and order uh

the other one two, the big one. That's the 9, the 9600. It'll be here next week. And send the other one back next week. And he even, both of them just, I mean, it's the same price, $100. I get both. It's like $1.54.96, so, you know, for both of them, plus $2. Yeah, yeah, it's Amazon. Let me double check that for my order, though, make sure I can send it back. Double check that, make sure, I'm good, I'm good. I mean, but, like, I say, it's, I just want to make sure I wasn't, it was definitely in the router. Because I mean, it's got to be the router that's causing the issue. I don't know where else it could be. Like I said, it was, I had nothing hooked up but the router by itself and it was still getting Wi-Fi issues. Intermittent. And then I could go to a website. I could go like, Safari, go on a website, it wouldn't even come up. Say, I would connect to the internet. I'm looking at my phone saying connect to the Wi-Fi. But then I could take and turn the Wi-Fi off and come on, over cellular and everything worked fine.

It's crazy. I mean, I was trying to pay a bill, go to the website and pay a bill, and it wouldn't let me access the site. By the time I turned the Wi-Fi off and went to cellular, Boom, pop right in. I don't know. All right. Let me, let me go and talk to my son and tell him what we got going on. He's a little tech guy too. So we'll, between he and I, we'll figure it out. I appreciate that help. You say I would have a warranty on the 96050900, but I'd have phone support, right? Okay.

All right. All right. All right. Good. Thank you. Appreciate you. Thank you. Bye. Be here. Bye bye.