V2 Rubric Detail — ec1240da-7a5a-11f1-b…

uh hi Abby my name is John stromach and I called uh Monday because my master node of my Lenas system went out and I talked to a nice guy named Ben but I have a Linksys ticket number would that be helpful to start with okay so is it

LTS 0 0 1 3 5 9 6 8. Okay. And while it's come up, I just, so the master node went out, and it won't even power on, it was Sunday afternoon and all that. And so I called Ben from work on Monday, and he um, he was very nice and helpful, but he said I needed to be home with the other nodes beside me to talk through. And so I'm at home now, and I got the nodes. And really what I was trying to do was make one of the child no, there's the master. when I called you, but I can't, I can't get that to work at all either. So I have the two child nodes power on and they work, but the master node, it doesn't even power up. Yeah, V-Lab 7, uh, Velop 7 Pro. So, correct. it's like dead, correct. Yep.

uh for the bad node for the one that, yeah, yeah, five, yeah. Can you read that one more? I, I think I was 5-9-8. Oh, yes. Yes, ma'am. That's right. Uh, you mean other uh links? Yes. I know I did not do that. I I can. Let me try that. I've just been using the one that that always had used.

yeah, yeah, so I'll just, Yep. Yep, no, I'm doing it right now. That makes sense. I'm just going to switch on over there. Yeah, it's black as could be. It's nothing, same as the other power, so why? Hello? Oh, okay, yeah, no, it's the same thing. It's it's nothing comes on, nothing instead.

How do I do that? Is that on? I mean, there's a sticker here. It's a K-Tech K-Tech AC adapter model input output. 12 volts equals 2.5 amps. Is that what you want? Yep. It's the it's the plugs that came with. They're all the same. Oh Yep. Yeah. Correct. I did that. Yeah.

Yeah, I have the receipt. I'm looking at it right now. I got it over here. I, my mine said 224 24, February, 24 2024. I got it at Best Buy. yes, ma'am. yep. [silence]

Best Buy here in Two Notch Road in Columbia, South Carolina. Yeah, okay. Thank you. Okay. [silence] It's it's it's it's on on yeah one yeah one on okay so there there's a reset button and then there's a big button right above the one on which you want me to hit

Yeah. [pause] On the phone, you mean? Or what?

What where? Yeah, uh, uh, it says the yeah, underscore V log setup 485. Yep. Um. Wi-Fi. Ani network? No. Available networks? Nothing's even coming up. No, that no, not no networks are coming. No. No. Now some of our neighbors are.

So that's the one that says reset, not the bigger button below it, the big the small one. OK. OK. Yeah. I'm holds OK. I'm holding it now. Tell me when to let go. Oh, there's a Knight mode. I went on these all the ways you.

Okay, I'm still holding the reset, should I let go? Let go? Okay. No lights, no, I mean, there's no changes at all and no, nothing clicked or anything like you were asking.

Okay. Do you want me to? Okay, okay. Yeah, so unplug it, count to two, plug it in, count to five, unplug it, two, five. Do that four times, then on the fifth time, on the fifth time, just leave it plugged in.

okay. on the fifth time leave it unplugged and sit at two seconds for four seconds. Oh, okay. so, it's two minutes five seconds, two minutes five or two seconds, five, two, five, two, until the last time and then we just leave it plugged in. I gotcha. is that right? okay. you ready? I'll, I'll tell you what I'm doing. okay. So, unplug. 1, 1,000, 2, 1,000. unplug 1, 1,000, 2, 1,000, 3, 1,000, 4, 1,000, 5, 1,000. unplug 1, 1,000, 2, 1,000. unplug 1, 1,000, 2, 1,000, 3, 1,000, 4, 1,000, 5, 1,000. That's two. unplug 1, 1,000, 2, 1,000, no.

The uh light system was plugged into the same search protector. I don't know. it that works fine. Seems odd. This is not working. No, no lights. No. It looks the same as when I called you yesterday. Yeah. I mean, I can you want me to send it to you. Oh, I'm sorry. I'm sorry, you're talking. Okay. Okay. I'm here. Thank you. [silence] you

OK. Yes, that is correct. Yeah. Do you want me to take a pic a video of, like, plugging it just plug it in and show you the top and the bottom and the lights on or pictures or like, it just a quick shot. Oh, okay. Okay. Go to purchase verification for you. Okay. Oh yeah, I can do this. And your name is Epi? Okay, very good. Okay, well, why? I'll do that, and I appreciate you helping. While you're on the phone with me, can you help me reconfigure one of these child nodes to be the master so at least we could have internet in part of the house? Because right now we can't have it anywhere. Okay, sure. Yeah, it's a, I guess a,

Sure, of the new child? Or, I mean the one I was going to make the master? Yeah, I get it what I did was, I was trying to do it myself, so I did the reset thing and that network is showing up on my phone. So, I kind of, I guess I cleared this particular child noting I didn't do that on the other. So, the serial number is Are you ready? 59A 59A as in alpha. One zero M as in Mary 29D as in delta. 03 574 It's like an I suite. Yep. Yep. Yep. I have. Yep. I have an Ethernet cable from this to that one. Yep. And I got a solid blue light on the top. Yes, ma'am. Uh huh. I is now. Yep. Okay. Okay. Do you want that serial number or? No.

Oh, okay. Yeah. I just plugged in the other child mode and it's now blinking. blue. Okay, sure. So where are you located? I'm just curious. I'm in South Carolina. Oh, you're in a Philippines. Okay. Okay. You're not getting storms or anything, are you? That's not there. Hopefully not. Oh, good. Okay. It's still blinking. blue. of the, the one I gave you the serial number, yes, I did. Yes, I did. because I, I, I'd, I'd call in directions that online. It, it's a, to clear. the other child node, which I didn't reset or anything, it's blinking red right now. on, on the one flashing red. Okay. Okay. Now, that one, I don't have well uh the the internet cable's plugged into the first one right this one no yeah okay do I hold it for what 15 seconds yeah okay so it went black Okay if I could let the reset go yep now it's solid blue again okay it's blinking it's blinking blue what it's doing Yeah, it's blinking blue Yeah, and still blinking blue hockey okay, it stopped blinking it's it's solid blue just like the one plugged in with the Ethernet Yeah [silence] Oh, on the, on the new master node. okay. okay. Oh. Okay. I'm going to have to unplug it then and take it, um, okay. I can unplug the child node right now and then take it down the hall, and, and because right now it's about two feet apart. Okay, hold on one. Yeah, that's all. Yeah, because I, I got. Okay. Yeah, because I got them plugged into the same surge protector right now, just, so, to do all this, so I had it all on one table. Yeah. Okay, so I'm good right here on this little table, no, on the, the new parent node, right. Okay. Do I have to hold it? Okay. I did? [silence] I didn't hold it. I just brush it. I didn't. [silence] No, it's still solid blue on both of 'em. No. [silence] Okay. [silence] the big button. Ah, there it is. Okay. It's flashing now. White. And it's blinking. Now it's solid blue. Do I have to press the pair button on it too or just leave it alone? Okay. Okay. Uh huh. Okay, it's starting to blink blue. That's right. Okay. [silence] Yep, that's blinking blue. Ups, it just turned white. It's blinking white. [silence] And the other one's blinking white also, so they must be talking. [silence] Take, take a picture of it. Yep. Okay. Okay. Yep. Yep. Uh, computer? Yeah, I have my laptop from work. because. Oh, I see. Oh, I see what you're saying. Here's okay. So, what is the bottom of the new master? Blinks yes. Okay. There, they're both still blinking white at each other. So, yep. I have my laptop. Do you want me to get that? Okay. I have it powered over. [silence] One nan I mean I have my laptop op and I can can open a browser me to open a browser or what? uh yes ma'am yep it's a Dell uh Windows yep. ah. let's see oh yeah I see two there's two Velop setups actually um I do see them Oh okay it's just um set up for C7 yep you want me to click Wi-Fi is more secure now. Okay it's saying I'm connected but no internet. Oh it's solid red. I'm going to look at solid red. Yes.

yeah yes and the on the modem it's blinking and the ember blinking like on the Internet connection okay the child mode also, or just the master in the mode, okay? uh, we'll do that, right. now we just put the modem on, and there's still links this, okay, so they're unplugged now. okay. Thank you for being very patient with me. I really appreciate it. And the child node's now blinking red, which that makes sense. Yeah. You know, before I called you, I [silence] I can tell you before I called you, this, the cable from the modem to my laptop and so the internet was up and I had browser up and I could search and stuff. So I wanted to make sure the internet was up. So it is up. Okay. yes, yes. So the only thing I did is I'm, you know, now that internet connection is going into the, the new master node. So, okay, which one you want me to power on first? The modem? Okay, it Yep. Okay. Yeah, it, you know, it takes a little while it's blinking. Okay, second citizen, yep. I'm still here. The... No, the online is now blinking. So, it's... it's still booting up the modem. Okay, the power solid light and the online is now solid, both of them blue. So, I'm thinking the modem is up. Yep. [silence] Okay. powers in. on the link sys modem. it's blinking blue. Mm-hmm. okay. It's still blinking blue. It started blinking white and red and like now it's all at red again . [silence] okay, hold on okay, I'm ready [silence] H not S, yes [silence] okay, I got what? [silence] I got H [silence] Not S, yes.

enifo, return. your connection is not private. attackers may be to steal your information. blah, blah, blah. okay. uh, proceed. okay. checking for internet, internet connected, welcome. enter your router's password to proceed so this is the okay, that when i took that picture, you mean when i took that picture, right? So this is the same password I typed before under the vLOP set up for C7, for the name and the password, that's the password I use? Okay. Okay. Okay. Personalize your wifi name and password. Oh, cool. So this is where I can make it what our network is, our home network? Yeah, it came up with a screen, it says, "personalize your wifi name and password," and it has what those defaults were on. Yeah, I would like to make it what we, what we had it. So then everything else should just work just like it was, right? That's what I plan on doing. Yep. Excellent. Okay. It's saving changes. The lights on the The links between nodes are blinking white, saving changes on the browser. It says it's ready. Connect your devices to your new Wi-Fi. So, I hit finish. [silence] Let's go. Ah. There it is. [silence] Okay. So I'll select the new one. [silence] Connect automatically. [silence] Okay, that says connected. So I guess, let me open the new tab. Yeah, looks like it. Now, my the new master node is got a solid white light, and the child node is blinking red. okay, Huh. you're wonderful because on my phone my phone now connected to our home Wi-Fi just like it did before so it has to be set up just like it was before. Oh, yeah. Why? Yes. I am going to look at a different device and see if that I think I think I think that worked. Oh, it's it's turned white. Okay. So now they're both solid white, actually. I got, let's see, by me. I got one more. Hold on. I'll check one more that I got. Is your Kindle connected to the Wi-Fi? Can you tell? It could be our regular home one, the old one. You might need to come up here because it might be too far it's connected. [silence] So you're connected to the Wi-Fi, just like before? I think you did it. I think it's it's the both. I really appreciate it. It is us to you. I it so I will take the video do the proof and I'll reply to that I just replied to your email. Right? Okay. Okay. Okay. And then what will they do? Will they replace that node or get back in touch with me of next steps or what what is the next step?

okay. Very good. And just one last question and I will let you go and have your evening is, So the child note, I can just unplug it from here and move it to where the down the house so that it'll more current. And I just plug it back in and it'll take a little while and then it'll sync back up, right? Okay. Awesome. Right. Okay. Well I

Oh yeah, good idea. Um, hold on one second. Let me, [silence] get my pen. Okay, go ahead. LTS 001 . [silence] 36286. Awesome. Well again, thank you very much for that. You do the same. Thank you very much and bye bye.