Speaker 2
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00:00
Speaker 1
not in warranty anymore. It expired in 24. not connected to the internet. Not good. not connected to the internet. can you get on? try to get on something. no. nothing. Google. nothing? [silence] not connected. If they come on, tell them to, okay, and sign to grant the composite median ball. Okay. And the first one is when it comes back on, turn on the motor first, then turn on. Gerard is falling in love, in our skin again. that if we can get online we could maybe figure it out with the list but we can't To even get on online. [silence] Good night. I got on I got on my phone's down to 20% I gotta plug it in Hmm over there. OK. Sorry, it can't find. Is that white box blinking, or what is it doing? Okay. Breath. We shed. [silence] Maybe the reshared. [silence]
01:00
Speaker 2
Thank you for calling links. My name is Nathan. I know you're my speaking. Yes, hello. My name is Nathan. How can help?
18:00
Speaker 1
We have a Linksys router and it's not working. We thought it was our internet and they said it's probably the router and the serial number. Yes, hold on. Serial number 4-3-K-1-0-M-L-3. I can't read the rest. I can't. I see it, but I can't read it. Hold on, sir. Okay, we'll take a picture and then enlarge it. Look I'm done.
19:00
Speaker 2
You, you can find the picture the serial lunger. All right. You have an MX 5500, right? MX 55:00 that is the model of your outdoor.
19:00
Speaker 1
serial number on it? Yes, I see M X 50. 5. Yes, that's it. Um, well, like, um, we have AT and T uh, we have and we have a spectrum. We have spectrum internet. I'm sorry, spectrum. And we called them because the last couple of days, um, we try to log on to different accounts and it just keeps rolling and rolling like it's trying to connect, but it doesn't. And then we can't watch our TV because it's connected to internet. And and the internet service is saying that we have good connections and everything others. I mean, that modem is good and they're saying everything is good. [silence]
21:00
Speaker 2
Hello. Okay. Now what happened? You don't have internet connection, right? What happened? [silence]
21:00
Speaker 1
They think it's the router. The links. Okay, we have three of them. There's two of them are extended. The main one that's connected to the modem, it's blinking red right now. It goes, it blinks blue, then it blinks red. Then it goes solid blue for a minute. And then it starts blinking blue and then blinking red. They're in other rooms and they've been there for years. I'm sorry. Okay. Can I bring them over here to this one? Yes, I'll be right back.
22:00
Speaker 2
Tell me the color of the light on the linksys router the one that is connected to the modem we call it the mother node how about the two other child nodes are they within your location can you bring them can you bring them can you bring them yes yes [silence] Both of them. All right. Can you plug them to the power. You can plug it on to another socket at least within 10 feet, or as long as you can see them. Sure. Yes. I will wait for you. Yes. Yes, please. [silence] [silence]
22:00
Speaker 1
Okay, I'll be right there. I understand. My name is Tom. You were talking to my wife, Terry. Wanett, W-A-N-A-T.
25:00
Speaker 2
Do I know the name of the person I am talking with? [silence] [silence] [silence] Ah, sure. [silence] Terry. [silence] What's the last name of you, Tom and Terry?
25:00
Speaker 1
my wife in the other room. here she comes with the cords. I just climbed under the... yeah, she wants... she wants your email address. here, I'll plug that in. my email address is A-T-W-A-N-A-T-W at E-Y-U I dot com, that's A-Y T-W-A-N-A A.com.
26:00
Speaker 2
There is the that you have an email address I can work with. I'll be maybe able to send instruction to you or any other things. All right, thank you. Tell me, what is the color of the lights on the child node and the primary node right now?
26:00
Speaker 1
But it's kind of a violet color and it's solid. And the other one, the other one is blue blinking and red blinking. Blinks blue, then it'll, blinks red. Should I unplug it? When I get him? Is it blue solid or blue solid? Solid blue. The, the, um, the main one is solid blue. Spoken text flashing. Um, it's kind of a, um, violet color. This one's blinking now.
28:00
Speaker 1
and the other extender is blinking red. Right now. Do you want me to unplug it and plug it? No. No, okay. Okay. Okay. No. No. Okay. Um, yes, it's TNT, I think. Hold on. wa-fi. T&t.
29:00
Speaker 2
Wait for it. Now, can you? No, no, no, no, no. Just give me it. It will take time, around three to five minutes. Now, I need you to check if you can connect to your Wi-Fi. Do you know your Wi-Fi name? [silence] Can you see it in your phone? [silence]
29:00
Speaker 1
Yeah. I just, I just clicked on it to connect. Let's see. It's trying. It's trying, but it's not, not doing anything. It's just going round and round.
30:00
Speaker 2
TNT. Can you connect it? [silence]
30:00
Speaker 1
Look on your phone, see if you connected to Wi-Fi. That thing is not charging over there. What? It's just red and says 20%. No. It's red because it's only 20%. The charger's not working. Yes, it is. No, it's not connecting. [silence] Okay, it's got a it's got um a number two by the settings. Wi-Fi connection lost, it says. Let me go to the Wi-Fi. And then under TNT, it says no internet connection lost.
31:00
Speaker 2
TV. [silence] your internet. But it is blue.
32:00
Speaker 1
unplug. Oh, which one's the, he's turned them all around. Yes. That's the, yeah, he turned them all around. hold on. Go to the, I'm sorry for my,
33:00
Speaker 2
can you turn off the primary node? Mother node, and plug the power of the MX-7500. the link systems mother node. yes, unplug the power. only the mother node. the mother node is the ones connected to the spectrum. spectrum is a modem, and there is a cable connected to that one to one of the links. it and the one that's connected to the modem is called the mother node.
33:00
Speaker 1
OK. Now it's closing. Unplug it. OK, I did. I'm done. I'm sorry. I'm sorry. I'm sorry. Oh, OK. OK. OK. [silence]
34:00
Speaker 2
[silence] [silence] unplug don't plug just unplug yes. [silence] remove the power. [silence] Tell me when you're done. [silence] All right. I'll do the timing. I'll do the timing. Wait for it. ten seconds more. ten seconds more. Wait for it. All right. unplug the power of your Spectrum modem. Do not plug the length. [silence] unplug the Spectrum modem.
34:00
Speaker 1
It's on break. Okay. Okay. Don't, don't forget. I'm not, I'm waiting. I think I'm waiting. I'm going to wait 3 minutes. Bye. And I
35:00
Speaker 2
All right. let's wait Three minutes. I'll be back in Three minutes. [silence]
35:00
Speaker 1
This is what you're gonna click.
37:00
Speaker 2
Yes, unplug both of them thirty seconds more. All right, I need you to plug the power.
37:00
Speaker 1
plugged mode again it's got lightning same right in it's plugged in one light is blinking okay the power light is solid now solid blue okay silence
38:00
Speaker 2
on the modem modem only do not plug the router okay links is just the modem yes the Spectrum modem only all right wait for the modem to become stable Okay Okay
38:00
Speaker 1
Okay now it's, uh, what is that? it's, uh, it's, it's, uh, it's, it's, uh, it's, uh, it's, uh, it's, uh, it's, uh. the online, on online, it's white. solid, well, it's blink it's blinking light now it's blue. uh, Okay, wait, it's it's blinking the that, the.
39:00
Speaker 2
wait for it you called spectrum right they said that everything is alright alright now just okay that's good now power the linksys mx5100 turn it on [silence]
39:00
Speaker 1
online light is blinking blue. Now it's sold. Now it's solid. Okay. So plug in the main, main lenses. Okay. Blue solid. Blinking blue. Blinking blue.
40:00
Speaker 2
Yeah, okay. Okay. Yeah. Pretty, yes please. [silence] [silence]
40:00
Speaker 1
The two extenders are also plugged in, is that okay? Okay. Now it's blinking red. Okay. Now it's blue. Blinking blue. Is that what it's supposed to do? Okay. [silence]
41:00
Speaker 2
[silence] Yes, okay. [silence] wait for it. It will turn blue. Right. That's good. [silence] Yes, [silence] should be a solid blue.
41:00
Speaker 1
Now it's red. Okay. Okay. Pencil. [silence]
42:00
Speaker 2
wait it to take around three minutes what child what is a child
42:00
Speaker 1
Solid red. 30 seconds. Okay. Will you tell me when it's up? Okay. I'm pressing. It. [silence]
43:00
Speaker 2
It's all it read? Can you help me? Can you press the reset button on the mother node and hold it for 30 seconds? Yes. Sure.
43:00
Speaker 1
Okay. All right. It's blinking blue. Still blinking blue. Now it's the magenta color solid. The one? The two side ones? Okay, one's blinking red, what's the other one tome? It said probably little color. It's solid? Yeah. Okay, one of them is, is solid magenta, the other one is blinking red, should I reset that one? Okay. Okay, I'm pressing.
44:00
Speaker 2
Child nodes, how about the child node? What are the, So the lights on the child node Blinking red tells me press and hold for 30 seconds I'll do the timing as well.
46:00
Speaker 1
Let go. Okay. It's blinking blue. [silence]
47:00
Speaker 2
All right. You can release now. Yes, please. [silence]
47:00
Speaker 1
(it's still blinking blue.) now it's magenta. they're all three magenta. solid. yes. okay.
48:00
Speaker 2
all right roll of the light can we look all over now go to the mother node i need you to press and release do not hold and do it one press per second and then
48:00
Speaker 2
press and release five times, yes, on the mother nodes a the primary, and the primary press, press and release, do not hold, one press per second and do it five times. Now press and release. One press per second. Okay? Yes, and do it five times. Okay, like this. Click, click, click. Okay, press and release. rings within five seconds. Not too fast. Press and release five times. Not too fast. Done. Good. All right. Yes, wait. It'll turn ink, ah blue. Wait. It'll take around three to six minutes.
49:00
Speaker 1
That's... ... want to do it yourself? trying to help us. [silence] Okay, now it's solid blue. The other one. What is that when Tom's blue?
51:00
Speaker 2
911 a child told us.
51:00
Speaker 1
It's blinking Maggie. It's blinking. One's blinking, the Jen. That's red. That's red. Blinking red. They're both blinking red.
52:00
Speaker 2
Ook seekt. Ock. Sol REGD.
52:00
Speaker 1
The mother one is solid red and the other two a blinking red. Oh, one's blinking red and one's solid blue. [silence]
53:00
Speaker 2
Did we again rub the lamps now?
53:00
Speaker 1
Oh, they're both solid blue, the side ones. No. Oh, one side. One of them is solid blue, one is solid, and the other two is solid red. The mother and one side. Now they're all solid bread. All solid bread.
54:00
Speaker 2
The mutation node is still red. it'll turn red....
54:00
Speaker 1
[silence] [silence] [silence] I'm sorry. [silence] Okay.
55:00
Speaker 2
connection coming from the Internet, from the modem, is not giving you a good connection. We already reset the router, we already tried to reinstall it. It should turn blue, by now, wait for a few seconds more. Let's take a look. Let's wait a few seconds more.
55:00
Speaker 1
Yeah, all three solid red. says internet. It's connected to the modem.
56:00
Speaker 2
How's it still read? All right. Can you check whether the connection on the Master node is property? Okay. At the back of the mother node, there is a socket of yellow collar underlying, it's labeled internet. Is there anything connected to it? Oh, all right. I
56:00
Speaker 1
I don't understand, sir, what you are saying. I'm sorry. I have to call the internet provider. Recondition it. Our position. Reposition it. How do you reposition it?
57:00
Speaker 2
All right. The problem currently is the modem is not giving a signal. the router is not synchronized. Right. What you gonna do, you may need to call your internet service provider, the Хочу, and then ask them to re provision the modem. Take note of the word, do not reset. Instead, re provision. Okay. I need you and then ask them to re provision the modem. Re provision.
57:00
Speaker 1
Uh, huh. Say that again. Say that again, and I'm going to write it down. R E R reprovision. Repro planet reprovision. Okay. Ask them to reprovision the modem. Okay. okay. alright. thank you sir. perfection. get to. Bye bye.
58:00
Speaker 2
30 minutes to do it. It'll take time and then after that call us back. All right, and have a nice day. Bye bye for now.
59:00