V2 Rubric Detail — ec6d0832-80c0-11f1-9…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Thank you for calling Linksys. This is Eddie. How can I help you? I'm good, sir. All right. Hello, can you hear me? Yes, sir. Yes? Modem or router?

Okay, so you have a Linksys modem. Okay. Okay, because actually, if it's a modem, we really don't have special configuration for that, unless it's a router. Can I have the model number and the serial number of your Linksys device? Just try to look underneath it. Yes, can I have the model number and the serial number, please?

Okay. Okay? So that's 370 for Tom, 10M. I like Mary, 288. A for Apple, 0, 3, 2, 1, 9. Correct? Okay, I'm just going to check this serial number. Do you have the model number as well, sir? Okay. Okay. Okay. Okay.

it actually shows no data on our system so can I just get the model number please? MR 7320 okay alright this is actually a router can I have your name sir let me just create a record last name okay so it's b o n n i a

Oh, okay. All right. And can I have your email address as well? [silence] okay, so that's g-a-b-e g-a-b-e and your last name at yahoo.com, correct? Okay sir, so let me just verify your connection. You have your spectrum box connected to the internet port of this linksys device? It's connected to the yellow port and it says internet, right? Okay. Do you have any,

Available. Did you reset this device to factory, default? It's get purple. Okay. Okay. All right, that's good. That's actually ready for setup. But before we proceed, let me ask, how long have you been using that device? [silence]

like uh just an estimate how many years I four years okay okay so sir so can we go to your computer please Oh before we'll do that let's just do a five press first okay so this is a quick kind of set up for your Linksys router so to do the five press sir Gabriel let's just press the reset button five times okay do not press and hold it just press it once but do it five times at the back you would be able to see that button yes do it five times so it's like press release press release

s so we'll just wait for it to turn solid sir so while waiting for the light to turn solid can we go to your computer if your computer a laptop or that is a desktop that is a laptop and it's running on Windows operating system can we turn on the Wi-Fi please so we can connect to the wireless network is your computer running on Windows 10

or that is 11. uh-huh solid blue okay all right, that's actually a good thing, but we need to try to look underneath the router first okay, do you see any uh Wi fi settings, Wi fi information, like the Wi fi name, as well as the password, just please take a picture of it. You should be able to see there a sticker. It has all the information, the Wi Fi name, as well as the Wi Fi password. Yes, just take a picture of it, sir, because we need that for the laptop. Okay, is it done? [silence]

All right. So tell Connect to select that network and then connect to it.

Just stay connecting. Do you have other wireless device aside from your laptop? Yes. Can we use the iPad? Go to settings and then Wi-Fi. Check if you see there links is set up. Try to connect to it.

Okay, but you see the blue light on the LinkSys logo, right? And right now on the laptop, it's still saying connecting. Oh, I see. Okay. All right. Yeah, it's actually zero, sir. It's not O. Yes, you may try to connect using the laptop again.

I was just wondering why it's not, yeah, it's not connecting because it should automatically connect to it. Connect to it right away. Okay. So, it says connected now, right? Yes. And, uh, you may also try to track if you can open any websites on the iPad or on the, uh, the laptop. Okay, are you online? Okay.

All right. Uh, if you see there a picture, um, of, uh, two phones, just click on the image. And it should ask you for the router password. By default, it's admin, a, d, m, I, N, all lowercase. So, if you happen to press the reset button on the back of the router, by default, the router password is admin, A, D, M, I, N. I'm sorry. Uh, just admin, type in admin. So,

sign in. Okay, so it says invalid. Okay, maybe you happen to change the router password there. So let's just reset the password instead. And it will ask for the recovery key, it's underneath the router. Yes, that's the router password, sir. Okay, that's different from the Wi-Fi password. So, you may create your own admin password.

Mhm. Yes, sir. Okay, so you see the link says smart Wi-Fi page all right. Now try to look down at the bottom, bottom right, beside the UKLA privacy policy. Okay. It's on blue text. The text is really small. Just look for CA. C for Charlie, A for Apple.

Alright, click on it. Yes. And go to Wi-Fi settings. Wi-Fi settings is on the left below troubleshooting. All right. And you should be able to see there the 2.4 and the uh five gigahertz. Yes, since this is dual band. So you may um change the name, the Wi-Fi name as well as the the Wi-Fi password. You may set up a different name for that. And uh, yeah, we suggest sir that you separate the name. Because other most, I mean, some of the wireless devices won't be able to connect to the five gigahertz. It may not support five gigahertz band. So that's why, uh, yeah, we need to separate that. Uh, we need to separate them for you to be able to identify which is the 2.4 and which is the five. [silence] Yes, that's correct. You may, you may set up the same Wi-Fi passwords for both bands, okay? Yeah, so, you won't, uh, get confused with the Wi-Fi password. So, before you click apply, just please take a picture so you'll have a copy. In case you happen to forget. Yeah.

[silence] yes, because we actually uh yeah, we actually changed the setting, so you need to reconnect your Gabriel. So just look at the wireless icon uh down at the bottom right. View the available networks and check if you see your network, the network that you just set up.

[silence] Okay. Now please check if you're online just to make sure.

okay. okay, that's very good. would you like to check out your other wireless devices? all you have to do is to look for your network name and put in the password. So, before I let you go, just make sure all the devices are connected. okay, alright. So what we actually did sir was we reconfigured your device. So, yeah, so if this happens in the future, you may do the same thing. okay. [silence]

It seems that the router was reset. So that solid purple there, that means the router was reset. So you need to reconfigure it by pressing the reset button at the bottom, at the back of the Linksys five times. Okay, and yeah, just connect to the Linksys setup. You can go to my router.local to access the router setting. Okay. Yeah, sure, go ahead. He-he. Yes. Well, the five gigahertz will give you better connectivity, sir. Okay, that's uh that's for the speed, okay. But um, if you're too far from the router, okay, the you you might not be able to connect to the five gigahertz.

just to the two four, it will switch you over to two four, because the five gigahertz band, um, it also, it only has a shorter range, it offers, I mean, that has only a shorter range, but faster data speed. okay? I, uh, not a problem. sir. Randall, you're welcome. No worries, no worries, you did a great job. let me just give you a ticket number for this, you may take note of, uh, of your ticket number, in case you need to call us in the future, just, uh, give this ticket number, that would be El for Larry, T for Tango S for Sierra 0 0 1 3 7 3 9 9.

That is correct, sir. All right. Thank you again for calling Linksys. Gabriel, this is Epi. Have a great night, sir. You take care. Bye-bye. You're welcome. Bye-bye.