V2 Rubric Detail — eccd5642-5f64-11f1-9…

Welcome to linkses support. To ensure quality service, your call may be monitored. [silence] For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.links.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. [silence] If you're experiencing issues with your links product and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialist. [silence] If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support.links.com. You can also call

Connect with other users for tips and guidance at Reddit.com slash our slash linksys. Hi, thank you for calling Linksys. My name is Wen. and I help you today. Thank you so much. Just to clarify, the phone number that you're currently calling is 2104159690. Thank you so much. Let me quickly double check everything on my hand. Am I speaking with your Mark Howell? All right. and the devices that you currently

Yeah, my X-5500s you have three of them. Is that correct on are the MX-5500s and you have three of them? Is that correct? Okay. Thank you so much. Able to checking it here in our and I believe you've already been informed previously by our technician that your current MX-5500s are unfortunately no longer in warranty. It no longer is available for free troubleshooting on our end. But all troubleshooting in terms of step-by-step any kind of guides that you need to follow, it's completely available on support.linksys.com. But for further troubleshooting for an out of warranty product, it entails a $15 cost if you do still wish to proceed. All right. By agreeing to the $15 cost, you are agreeing to a one-time nonrefundable technical support session lasting up to an hour. If we also do determine that the problem [silence]

It seems to be defective, or broken in a sort of way possible, no refund or replacement will be issued for it. And lastly, I'll also set to expectations that it's considered as a [REDACTED_PAYMENT_DIGITS]% chance that it may or may not work. alright, so once again, would you still like to proceed with the $[REDACTED_PAYMENT_DIGITS] payment? Thank you so much for verifying. alright, whenever you're ready, you can provide me your card information and you don't have to worry about it. anything regarding about your card, nothing on it will be documented or saved, it's for your privacy and it's also for your safety as well.

Uh, what about the month and year expiration? Once again, it's one of [REDACTED_PAYMENT_DIGITS] Is that correct? All right. What about the security code? Uh, lastly, the billing zip code. [REDACTED_PAYMENT_DIGITS] Is that correct? [silence]

Hey, what's it? All right, is everything good now? All right, just to confirm, it's the mlethy Mary, Howell, H-O-W-E-L-L, B like boy D like delta, S like Sierra at gmail.com. what are you doing? Are you ready? are you ready? okay.

All right, excuse me, thank you so much for confirming that one. We do apologize that you were unable to receive one. We'll be sending you a printed copy on it directly instead. As you mentioned, it misstates one letter L. So, so for correct and howell无疑, DS, Delta, Delta, doubt. Thank you so much for that. One. All right, since currently it was spewed as boymoore, the email seems to have not went through. So I'll be sending it to you manually instead. No worries. I'll be sending it to you manually instead.

All right. I'm sending it to you now. If you need to double check, go ahead and double check. Thank you so much. So, just to clarify, is it only a change.

Yes. [silence] Right. So, I'll send you a guide via email. [silence] It seems that based on your email response that we have done some troubleshooting and the parent node seems to be functioning. [silence] And were you able to perform a factory reset already on these child nodes, right? [silence] So, step five is try to move them near the parent node, so you'll try to move them to the room where your parent node is. [silence] What we would do first is try to open the AIDE app on your browser, whatever browser you're using, log in using your Username and password. [silence] Open the app. What will you see when? [silence] What does it say? [silence] OK, describe what you're seeing.

wait, wait a second, wait, do it again five times on the reset button, Yes, after you've done the five press on the parent node, did it start flashing for a little bit, quick press, quick release, wait a second, do it again, five times, What about your child node? Was there any reaction in your child node? Try rebooting your parent node unplug it from the power for 15 seconds and plug it back in after.

Keep on observing on the parent node after you plug it back in. Will it start flashing?

[silence] I see. Still stuck on a solid blue. Is that correct? All right. If that's the case, we might need to proceed with a factory [silence]

[silence] just to fully isolate if it really is either a defective node or still just functioning and is just stuck on its current UI. To perform a factory reset, just hold the reset button until the light completely goes out. [silence] [silence] After you held the reset button, uh how long you held the reset button?

All right, try letting it go. Yes, in this case, it's a big possibility that the unit might not be working functionally anymore. To finally try to see if it's, I'm sorry. To make sure if it really is no longer working, the last step is to consider doing what we call the recovery reset. To perform the recovery reset, you're just going to do it like this. You're going to unplug it, into the socket and wait for 60 seconds and then plug it back in. You press the power button. What do you do? You press the power button, and hold the power button down. And particularly I have led the pin on the top, inside here, right, and this little hole here. I'm going to let it click 30 seconds or 60 seconds, whichever one. And so, I say, so, pressure stayed on there, 60 seconds. It can be difficult, but, or 30, 30 is preferred. Not enough just to do the power off. It's got to be off, make sure it's off, because there's power through the wall, when they turn it off, it comes up straight, okay, and able to turn it back on. Just press it. I'll press the power button again, two, three, four, and the light goes through the loader line sensor and starts downloading. Just reset itself again and that power cycle, once prior to start the reset power button down, leaving down, just so it knows that the reset was done, up, and the loader, okay, starts after. Yeah, and that's it. That's the whole full recovery reset for now, okay? [silence]

Wait, did he get it on the... he's gonna plug it in for a sec, unplug it for another sec. He's gonna do this five times, and wait one minute to see whether it changes to the different light. no changes. Yes. So please remove this specific node and set it aside. Go ahead and grab a different node.

All right, did you replace the other one? On the one that's replaced, make sure that it's wired to the modem. Perfect. So, it's currently flashing blue, tell me if it's done flashing blue. So it's done.

All right, try to do the 5 press again one more time. Uh before you do the 5 press, turn off the other chile node, so that only this one is the one that's working right now. Now do the 5 press afterwards.

All right. is it flashing? right now purepool once again it's a quick press quick release do it again five times. And once you've done it five times double check if the light will turn. flashing

Keep on observing it. Perfect. This is solid glue. It's currently working. Turn on the other no. as close as possible to the new parent no. Keep on observing it.

What's the light? What's do the f i press again on the parent node? Yes on the parent now please do the f i press there.

Observe for one more minute to see if it changes to any different color. Keep on observing it.

It's now back to solid blue. Perfect. Congratulations, you've successfully reconfigured two of your nodes. For the one that unfortunately is no longer working properly, it's no longer eligible for any replacement. If you have anybody that you can reach out to to at least inspect the unit, please have them inspect the unit. Otherwise, as of the moment, it's currently concluded as a defective node. Yes, you can consider getting them on Best Buy Walmart or even on Amazon, if you're looking All right. [silence]

Deva Karanjikar, bye bye for now, enjoy your network.