V2 Rubric Detail — ecf16cf2-7a1d-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-07 16:07
Duration
73m 55s
Contact
Shavon Tenor
Issue Type
Router Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Maylene Delada
HappyFox Case
#LTS00136196
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Initial setup

V1 Rubric Scores

Resolution3.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution2.19/5
Technical1.25/5
Communication0.00/5
Ownership4.00/5
EscalationN/A
Customer Exp0.00/5
Overall33.5% (-22.5)

V2 Grader Summary

The customer's core issue of internet connectivity was never resolved, as evidenced by their statement at 53:00 that 'my computer says not connect to the internet' with no verification or follow-up. While the agent correctly performed setup steps (5-press, password reset), they failed to troubleshoot the persistent connectivity problem and provided materially incorrect technical guidance (solid white = normal operation). Combined with poor call control, lack of empathy, and high customer effort, the case remains unresolved.

V1 Case Analysis

Customer set up three‑node Velop Pro 6E mesh, could not access router admin (192.168.1.1) and had password issues; agent used 5‑press method, reset router password via recovery key, and achieved admin login.

Troubleshooting Steps
  • Guided through 5‑press pairing method for Velop nodes
  • Advised to access local router UI via 192.168.1.1
  • Explained default router password vs cloud account password
  • Walked customer through password reset using recovery key
Key Observations
  • Long periods of silence and hold time without explanation slowed the call.
  • Agent gave an incorrect URL reference ("myrouter.com") which could confuse the customer.
  • Agent did not verify that internet connectivity was restored after the Wi‑Fi changes.
  • Customer’s frustration was not explicitly acknowledged or empathized with.
Positive Highlights
  • Correctly used the 5‑press pairing method for Velop nodes.
  • Successfully guided the customer through a router password reset using the recovery key.
  • Helped the customer change the Wi‑Fi SSID and password via the local admin interface.
Agent Errors / Gaps
  • Did not ask for or confirm the specific Velop model number.
  • Provided an incorrect local router URL (myrouter.com) instead of myrouter.local or 192.168.1.1.
  • Failed to confirm that the internet connection was working after the Wi‑Fi password change.
  • Poor call control – many repeated or unclear instructions and excessive silence.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 96%
Customer states 'my computer says not connect to the internet' at 53:00 and never confirms resolution; agent closes call without verifying internet connectivity, only assuming success based on login to app.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent guides through 5-press method and local login, but skips key checks (WAN status, IP assignment) and fails to troubleshoot the final internet connectivity issue despite clear evidence it persists.
R3 Met Correct resolution path conf 95%
Agent correctly uses the 5‑press pairing method for Velop devices and the recovery‑key password reset, which are the appropriate paths for this mesh‑system setup.
Technical Accuracy
T1 Partially Met Technically accurate info conf 87%
Agent identifies symptoms (nodes solid white, login failure) and attempts fixes, but does not ask diagnostic questions about WAN status or ISP connection, missing root cause of internet outage.
T2 Not Applicable Appropriate tools / resources used conf 80%
No remote tools, logs, or diagnostic utilities were required or used; the issue was handled via verbal instructions only.
T3 Not Met No misinformation conf 93%
Agent incorrectly states solid white light means normal operation (KB: solid blue = ready; white indicates setup mode or non-standard behavior); also confuses router password with cloud account login, leading to customer confusion.
Communication
C1 Not Met Clear & professional language conf 90%
Long silences, frequent holds, and disjointed transitions (e.g., 'I thought she might start here any second', 'We don't have any other laptops') show poor call control.
C2 Not Met Confirmed understanding conf 88%
Agent uses technical jargon, repeats unclear instructions, and fails to confirm the customer's understanding throughout the call.
Customer Ownership
O1 Met Ownership & empathy conf 93%
Agent stays on the line for the entire session, does not transfer the call, and attempts to resolve the issue themselves.
O2 Partially Met Proactive follow-through conf 80%
Agent outlines steps (reset password, log in locally, change Wi‑Fi name) but does not set a clear timeline or follow‑up commitment.
O3 Not Applicable Closure confirmation conf 95%
This appears to be the first contact; no prior case history to reference.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 97%
No escalation was performed and none was warranted for a setup issue.
E2 Not Applicable Escalation prep & handoff conf 97%
No escalation occurred; therefore execution cannot be assessed.
Customer Experience
X1 Not Met Customer effort minimised conf 92%
Agent never acknowledges the customer's frustration or repeated effort; no empathy statements are heard.
X2 Not Met Tone & rapport conf 90%
Agent does not adjust tone or pace to the customer's confused, frustrated state; communication remains flat and procedural.
X3 Not Met Overall experience conf 88%
Customer is forced to switch devices multiple times, repeat information, and wait on long holds, indicating high effort on the customer side.
Call Transcript103 turns · 119 lines
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Sytsis bought the three pack of the Linksys vellum pro 6e. Yes. Who? No, No, I have an account with you guys. Um, I wasn't in the sake,
01:00
Speaker 2
and you're trying to set it up okay am I talking two Ron Sellers Ron Sellers? okay so this is not your account then one second is is your first time calling us okay what's the email address that you provided can you remember
01:00
Speaker 1
[silence]
02:00
Speaker 2
or any active email will do thanks. I will register that new product under that email. What's your email Mhm. one eight at gmail.com. And what's your first name and last name. Uh-huh. Okay. And who is your internet service provider? And is this your phone number? It's one threes, I mean, it's three, three, six, seven.
02:00
Speaker 1
Yes, this is one of my phone numbers, yes, ma'am. Um, there's three of them, I think. Each one of them has their own, the serial number. The serial number is, um, five, nine, A as in apple, one zero, M as in Mary, two, B as in boy, D as in David, zero, zero, two, three, four. Yes.
03:00
Speaker 2
five three one two three four. Okay. And I need the serial number of your Linksys device, the one that you newly purchased. One of the serial number only. Just one? Correct. They differ in their last five digits, but I just need one. Mm-hmm. Okay, thank you. And you bought three packs in total? [silence] All right. Okay. And what have you done so far prior calling us? Okay, perfect. So it's like a fresh start then. So just select out of three units. you uh any of it can be your main Linksys. So pick one and then wired it directly to the modem, the Z-Phone's modem.
03:00
Speaker 1
I'll probably got to plug it up first. Let me get a power, uh, plug. I forgot about that. It's not gonna work. You said do what? [silence]
05:00
Speaker 2
[silence] Power strip, for those other two units, you also need to power it on right beside the main one. [silence] within five feet. [silence] Power [silence] on the remaining two units to right beside the main one within [silence] the screen. [silence] It's should power right away. Functioned.
05:00
Speaker 1
but then they all need to be done at the same time. Okay. Do I need a computer or anything? Okay. Okay. Internet just only needs to be hooked up to one of them right? Okay. Okay. Okay.
06:00
Speaker 2
in uh uh within five feet. so if you have power strip unit team, we can configure all three at the same time. uh, nope. we're uh gonna do the uh quickest way to set it up, which is the five press method. if ever there is a problem then we will be needing your computer. Yes, just one wire one of it and that's your main node. parent node. And the rest of the units just turn it on near by within five feet. Hold, um, it looks like it's gonna take a minute. Um, give me one sec- I get you back. Um, just, uh, please stay on the phone. I thought she might start here any second. Um, every second counts. Um, I'm just gonna set this down. Uh, give it a sec. Okay, uh, oh, we got it. Um, Chevin, I don't know what's goin' on. I thought she'd start at any moment. Um, I'll be back. There's no [silence] [speech clipping] don't worry if you don't win anything. It's not a big deal. I just want to make sure. I don't know till we're on hold or I'm supposed to keep talking. [silence]
06:00
Speaker 1
[silence] You can lay down and take a nap. Go use potty first. Um, I'm working on it right now. Trying to get the, all the ports plugged in and all that stuff. [silence]
08:00
Speaker 2
I thank you so much for staying on the line. Were you able to turn on all the nodes? Okay, take your time. I'll just stay on the line. [silence]
10:00
Speaker 1
No, I'm Geordie unplug this one. Pretty sure that's the way it goes to it. Okay. I have, um, I have all three plugged up. All three are plugged up and the internet's plugged into one. All three are blue.
11:00
Speaker 2
Wait for the lead on top. To change to steady blue for all three. It will blink blue and bleed up solid blue after.
14:00
Speaker 1
all three of them are solid blue they're not blinking anymore five times for five seconds reset five times all right okay
15:00
Speaker 2
Is it steady blue now? Okay. Got it. So can you respond to the first note, the main node, locate the reset button underneath, and you have to press
15:00
Speaker 1
Is now, yeah. I mean like a white blinking white, like a white color. No.
16:00
Speaker 2
it will blink light, and later on these two extenders nearby will also flash
16:00
Speaker 1
[silence] Okay, they're all blinking white now. Should they go back blue, or will they keep blinking white? Or what? Okay. A steady white light? Okay. So, quick question. So, once they're all hooked up, when they're, when the internet's hooked up properly, what color would the, would the light be? I know, generally, when it goes out, it goes red, so. Okay. And when it's working properly, it should be, white or blue. [silence]
17:00
Speaker 2
Wide. We're expecting to have a steady white light. Mm-hmm. Which means it's working. Mm-hmm. Purple or pink when it's on setup mode.
18:00
Speaker 1
Should it go back blue or should it, what should, I mean, it's still blinking white. It's blinking white. Okay.
19:00
Speaker 2
How was it? Is it study blue now? The main node. steady white. Okay. We'll wait till it to have a steady white light. How was it? That extender is. Is it also blinking? [silence]
19:00
Speaker 1
The two, two of them are solid white, and the, main one just went solid white. They're all solid white now. Okay, I want to change the name and the password. I can't do it from my phone.
21:00
Speaker 2
Good. You can now connect your phone or computer to the Wi-Fi name Velop Setup. If you want to change that, let me know. Currently, your Wi-Fi is Velop Setup, and the password is there on a sticker underneath. And to do that, we need a computer already or an iPad. It's kind of complicated doing it [silence] on the phone.
21:00
Speaker 1
Okay. I have a computer. Do I have to connect the computer or connect my phone?
22:00
Speaker 2
phone, since it's having a small screen. Because once you log into the settings of the router, you need to check. You need to connect it first. Set up Wi-Fi. The password is on the sticker underneath my computer.
22:00
Speaker 1
Now you got to go to the Wawa? I know. Hello? Hello? Okay
23:00
Speaker 2
Okay, so just let me know once your computer is connected to the waffles, glad I'm know if you're connected, I'll walk you through how to log in.
23:00
Speaker 1
Sorry, the computer's taking forever. that, yeah. Okay, the password is, you said underneath the bottom? Uh-huh. All right, the password is um six one seven lowercase j, lowercase D, seven, nine lower case i six lower case K okay it says that the computer's connected now [silence] Hello. Hello. Okay. You complete. What what do I need to do next? Um-hmm. Okay.
24:00
Speaker 2
Mm-hmm. It's, uh, just open a browser on the same, just, uh, on the same laptop. Open a browser and on your address bar type this URL. You're ready? Mm-hmm. And then, uh, you can type there 192 on the address bar.
26:00
Speaker 1
192.168.1.1? Do just search that or admin login or admin router? No. [silence] Does it only get a sw-- [silence] Maybe it's good you got that stuff up. You might need to close it out till I get finished. I don't have anything up. Roblox was up. Okay. [silence]
27:00
Speaker 2
That one, that one, yes. Just press enter. How was it? Are you routed to a page asking you to download the app? [silence]
27:00
Speaker 1
Okay, it says, 'can't reach this page.' Let's see, refresh, I can go get my computer.
28:00
Speaker 2
Please. Again.
28:00
Speaker 1
Keep trying my boy go to get another laptop. Yeah, we have a couple. I just got to get to the other th the house to get it. I was trying to use my daughter's coz I was in her room. This is where the main line is in her room. So I was trying to um do it in her room so I didn't have to go get another one, but but that ain't working. It does. I'm not in there. I'm not in that room. So I'm I'm not really sure. Hold on.
29:00
Speaker 2
We don't have any other laptops. That the only laptops you have. Okay. Well, the main node now has a steady blue light on top, am I right? Get, which means it's connect. Oh, okay.
29:00
Speaker 1
yeah Okay. I'm trying to. Okay. Let me try to. see if that will reach over there. If not I might have to get you another. there's too many things plugged in over there. what's that? which one's your laptop charger?
30:00
Speaker 2
Okay. You're in here by the extender. Okay. So, the numbers I gave you, it should prompt you to a page asking you to download the app. What's the message that you got?
30:00
Speaker 1
That's the old router. [silence] Where does this go to? [silence] If I make purchases [silence] you have stuff downloaded on there, sometimes that's just what it does. [silence] We have the stuff downloaded. That's why I don't really download anything. and just sometimes I don't take much. That's why I don't download nothing to my my MacBook at all. [silence] Are the notes still white and I am yeah, they're still white. I'm waiting
31:00
Speaker 2
we'll. The light indicator of the nearby nodes there, is it already white? Solid white, all three? Good. And the page that you've got there on your computer, what, what, what is it? Uh-huh, okay, we will gonna relocate this node once the name got updated. right, now, they're already set up online, all three, but changing the Wi-Fi name and password, yeah, we need to log in locally. Let me know what's the page you have when you use 100.
34:00
Speaker 1
Hold on one second. Oh yeah, forgot about that part. This is a totally different thing. I gotta, I, I thought about that just now. I forgot that this was a new
35:00
Speaker 2
Uh-huh. New system. [silence]
35:00
Speaker 1
That ain't it. I'm looking for this thing so I can actually connect it to the Wi-Fi. Not this, not this computer, no. Because I had to get a different computer. No, this is a MacBook.
36:00
Speaker 2
how was it? your wife is already active. so to connect your computer. it's already connected developed set up, right? your computer. okay. is that a windows computer? okay. usually the wife icon is in the upper right side. [ silence ]
36:00
Speaker 1
won't you cook on bluetooth? I don't know. Okay. My daughter is getting a she doing it. All right, where's the phone? six one seven J D 795 D
37:00
Speaker 2
you can then select the wi-fi connection if it's still not there. Not Bluetooth, but wi-fi. Let's figure it out if this laptop is capable of wi-fi connection. You can click the apple icon there on the upper left and go to now. Okay. Good. [silence]
37:00
Speaker 1
All right. It was one one nine two.
38:00
Speaker 2
one nine two dot one six eight dot one dot one and it should take you to a page, asking you to download the app.
38:00
Speaker 1
Are they still white? still white? still white?
39:00
Speaker 2
Yeah, it's already configured online. [silence]
39:00
Speaker 1
So, one of the computers is opening up that page. It's, uh. It says, Safari can't open this page, Safari can't open this page 192.168.1.1 because the server where this page is located isn't responding.
40:00
Speaker 2
okay, the first prompt that message is really the warning page. So, is that what I'm saying? Just let me know what's the page you have when you access 192.168.1.1. Are you prompted to a message? Go ahead. Okay. Then double check if your main links, is it still white solid? [silence]
40:00
Speaker 1
Neither one of the computers is connected to it. It's saying that it can't open it.
41:00
Speaker 2
remember? have you been able to, this computer? Is it Wi-Fi?
41:00
Speaker 1
What? I have. Uh-huh. It bar... Could you bring up? Did you? Would your computer bring up the my router. I know that in fact or my router? Is it myrouter.com? [silence]
42:00
Speaker 2
and go to that wake your Mac computer (is it already connected?) your daughter, was she able to connect to develop dot local no dot local my router dot local again tell me what the page she got [silence]
42:00
Speaker 1
Okay, both of them pulled up this page that says welcome. Enter your router password to proceed. That's what it says on both of them. Do you want me to put the password in? It says enter your router password to proceed. Do I put in the one from the bottom of the router or put in admin?
43:00
Speaker 2
My router dot local. Mhm. Okay. Okay. Proceed and then. Yep. Is it asking for access to router password? Okay. Admin is the default. But if it will not work, then. The one that is on the sticker underneath, the main node. That's the one that you need to put in.
43:00
Speaker 1
All right, is this, now it's, um, showing me the password name, name and the, um, password. Can I change both? [silence] Will that make the Wi-Fi password name that for all three nodes? Uh-huh. Okay. And uh. Yes. So far as the password, can I change the password now, too? Okay.
45:00
Speaker 2
Yeah. Whatever the name indicated on the main node. The rest role will gonna have it automatically. And did the router password work? Were you able to log in? Good. Good. Yes, you can under Wi-Fi settings. Wi-Fi bash read. Wi-Fi name.
46:00
Speaker 1
Google translator to create a separate Wi-Fi network for guests and maintaining the privacy of the main network. Uh, it's that, I don't need that. I don't have to necessarily set up an uh excuse network, do I? What's the uh, I don't care about that. Okay, it says um it says that it is showing the new wi-fi. Okay um See if I look if your phone I'll let you join cause it's telling me I can't. [silence] My phone is telling me that I can't join the network. Forgot the network. Okay, there we go. All right, my phone is connected. Let's see if it's working. [silence] All right, so I'll have you guys follow me downstairs. We're going to work on upstairs for the first couple of hours. [silence] No? Let me go down and see. Okay, so I'll be back.
48:00
Speaker 2
There's a little eye icon right beside the name, you can tap that and select forget this network or forget network and try to connect again. Yes. [ silence ] Okay now.
51:00
Speaker 1
all right, my phone is up, the computer's up. I've already changed it. Yes, my phone's connected, two of the laptops are connected. See if I can visit a website from the computer.
52:00
Speaker 2
How is it? Were you able to log in? Oh, you're OK with the vellop name. Oh, so it's no longer vellop. OK. So, yep, you change, as well as the password. And are you now connected to the new Wi-Fi? I need to check if you can search online.
52:00
Speaker 1
my computer says not connect to the internet how'd you get out of this i'm having a heart so sick there we go
53:00
Speaker 2
Is it working? [silence] you need to connect it to the new Wi-Fi you set up.
53:00
Speaker 1
Well, I'm trying to see, I'm trying to see if I can get my laptop connected as of right now.
54:00
Speaker 2
Life because word is not working. [silence] Are you daughter I believe she's the one who connected that.
54:00
Speaker 1
I hate when you be on the phone with people and everything wants to go so slow. [silence] No, I, I pulled them up. I'm but apparently it didn't connect yet, because [silence] ready. [silence]
55:00
Speaker 2
ooh, yeah, yeah, So you're still looking for the Wi-Fi settings in the Mac computer, You can forget the network What's the error message when you try and connect? Is it unable to connect, or incorrect password? [silence] What's the error? Is it you can't connect or you're having troubles?
55:00
Speaker 1
okay so everything else, I just go into um. Okay. Question. I do have a question. Um, on my Linksys app will it bring up the new, uh-huh.
57:00
Speaker 2
And it's online. That's good to know, Shavann. Do you have any other concern aside from that one? Changing the name? Uh-huh. Regarding the app, it's no longer working on our Linux device. We already removed the cloud access so you can't access it anymore remotely. You need to log in using
57:00
Speaker 1
So use the router password not the one that I created. Because when I went in there, I changed it from what it was on the bottom to something else. Okay. Okay. So, um, so I won't be able to get onto the app anymore.
58:00
Speaker 2
Mirouter.local, or 192.168.1.1 to check the settings of your Linksys. You can still use the app though, but you need to log in using the router password. The what do you mean that you have created? Oh, that's the router password that you need to use. You can, you just need to log in using your router password, not the account.
58:00
Speaker 1
okay Santa's getting router settings, but I, um, don't know if it if I'm getting the ones to the new one or the old one. [silence] Thank you.
59:00
Speaker 2
So if your app is installed on your phone, you just need to select or router password rather than logging in using email and password. You can try to open your app so that you will see what I'm referring to. do you want me to I You need to log out if it's still associated to the old one. Just tell me what's the dashboard in the app. What's the what's the desktop that you have there. Now.
59:00
Speaker 1
What? That's what it was? Yeah, it was spinning and getting router settings. [silence] Yeah, I did that and then it still did the same thing. Okay. Now, the other, the other nodes, um, can I move those to different rooms? [silence] Because putting them in different rooms will extend the Wi-Fi, correct?
60:00
Speaker 2
it is still getting the router settings. just first close and then reopen, because it will be stuck on that message. It will not go through. Okay, so you need to uninstall and reinstall the linksys app. If that's the case. Yeah. Those are already connected online. Even if you unplug, plug those uh soon as it's powered back on, it will still work. Yes. That's how it works.
60:00
Speaker 1
[KEEP_UNCERTAIN] Uh, so we have a bunch of walls in our house, so extending it is definitely a necessity. M. It came up. So the white should it stay white? Okay. When it's working it should be white. Excuse me, let me get by you. Let me plug these up in the other.
61:00
Speaker 2
When it's working, it should be right. [silence]
61:00
Speaker 1
Yeah, like the router was definitely going out and the internet was not extending like it normally does. So, I was hoping that, not with these, with the ones we had before, uh, what this one, I'm trying to get 'em plugged up into. [sound of person working on router or computer]
62:00
Speaker 2
like what do you mean oh
62:00
Speaker 1
[silence] Trying to get it plugged in so I can get the [silence] I need that [silence] flashlight. [silence] well I'm I'm glad this setup is a lot easier when you're joining I didn't know that it's definitely came along way since the last time I had to set up a router. [silence]
63:00
Speaker 2
Uh huh. Actually, the five press reset, that was easy. Your nodes automatically change to solid white, which means it's online. That's the easiest way to have them. And all you need to do after, actually, is to relocate the nodes. But if you wanted to personalize the name, then yeah, you can log in locally. And on the app, you need to log in using the router password. [silence]
64:00
Speaker 1
When I try to log in with the router password, it tells me it's wrong. To get what? The password from the. [silence]
65:00
Speaker 2
It will blink three minutes now looking for the main node and it will go back to white after those child nodes. [silence]
65:00
Speaker 1
Well, need to use the password from the bottom of the router or the one that I created to get into the app. When I use the one that I created, it tells me that that is wrong. [silence] Yeah.
66:00
Speaker 2
retire.
66:00
Speaker 1
Yeah. it says the password's incorrect if you try to log in. [silence] Yeah. it says the password's incorrect if you try to log in.
67:00
Speaker 2
tell me when you're on page, like, manage Wi-Fi or to set up a new Wi-Fi. Still loading.
67:00
Speaker 1
Say that one more time. Mhm. When I try to log in to the links spot, um it tells me that my password is incorrect. [silence]
68:00
Speaker 2
Links is its fox. She'll tell message router and just keep on, rolling. Your app, Linux. But is that the account or just the router pass through the loan.
68:00
Speaker 1
I don't know. I just went to link this app. Do I need to set up? It says manage your Wi-Fi or set up a new Wi-Fi network. Tap on manage. Okay. And then it says email or router.
69:00
Speaker 2
Okay, I'll just tell me what's the dashboard. Um, because there's two there, which your password will not really gonna work if it's till um the account it will ask for email and password below. However, there's on the bottom right side, there's router password option to log in using router password. And that's the one that you need to selects. Tap on manage. Yeah. [silence]
69:00
Speaker 1
you said or it says create create an account. I don't know if you heard me. it says um it says login and it has email then it has router password and then it says create a new account. Okay, when I put in the router password, it tells me that the password's wrong. Tap tap on what?
70:00
Speaker 2
Sure. [silence] Just tap on router password. Okay. Try there. Tap on reset. That's the option below. And recovery key, it can be taken to any of your three nodes. [silence] So, just go to
70:00
Speaker 1
Reset password. And it says look under your one of your notes for the recovery key. All right. The recovery key is five seven five four. The account holder will be notified if this router password is changed.
71:00
Speaker 2
reset reset option below yes yeah recovery mode music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music music um music music music ...
71:00
Speaker 1
Okay, I'm in now. Yes, I have, I need to check to see if they went back white, but they have been relocated.
72:00
Speaker 2
and you need to create a new router password after. [silence] All right. uh there's three lines in the upper left where you can change there the settings of the router if you want to. I believe you already relocated the two extenders. Am I right?
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Speaker 1
No, it's just showing that the. No. Alright. It's showing it's on there. Uh, that's that. That's going to be it. You too. Thank you so much. Thank you.
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Speaker 2
also inform you if it's online or not. So we already, set-up the nodes, was able to change the name and password, and you were able to log into the app. Aside from that um, Shannon, do you have any other concern? Before I let you go, do you have any other concerns? Questions? Uh-huh. Good. Okay, so, you don't have any questions or additional inquiries. That's it. Okay. Thank you for calling us, Jillian, an purchasing Linksys. You have a great day. You're welcome. Bye-bye. [slurred speech]
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