Speaker 1
Oh, hello there. Um, I I'm reinstalling the Linksys uh system we have. Um, I think you can identify me from the my telephone number so you know what system it is. Is that correct? [silence] Thank you. [silence] Correct.
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] [silence] Hi, thank you for calling Linksys. Technical support, my name is Ellie. How can I help you? Uh, yeah, let me just go ahead and use your phone number to see if I can pull up some records. Just give me one moment. [silence] So, okay. I'm speaking with Mr. Thomas Mills, email address tandyinfo@gmail.com.
00:00
Speaker 1
[KEEP_UNCERTAIN] That's correct. Yeah, that's all dealt with. That was a, um, what I'm doing is I bought a little bit more equipment, so I'm now setting it up as a mesh system. And I've been adding, um, nodes to the system. And what's weird is that I've done this before, and it all seems to work straightforward. It's saying on the dashboard that I've got four nodes. Um, but when I go into nodes, it only finds three. And when I have a look at uh, devices, I've got two child node entries, and one of them is, hmm.
01:00
Speaker 2
Mhm. And the previous call that you make is uh- huh.
01:00
Speaker 1
Currently connected and should be operating as a node, not as a, I believe, as a device called child node 2.
02:00
Speaker 2
Okay. So just to make sure, um, since, as per checking here, you have, uh, you have six linksys routers that is on mesh system, but one of this one is
02:00
Speaker 1
on a mesh system, and, I've got two of them, I believe, are set up correctly. Um, but the third one, um, uh, and I've tried this on other ones is it's currently showing a, you know, a green light to show that it's connected. Um, when you go into the dashboard, it says, um, that uh, there are four nodes. Okay. But when I go in and look at the nodes, there's only um there's only three. I then go and have a look at devices. Um, I look at devices, I can see that one of the nodes has gone in as a device. Um, with a uh, kind of check the Mac address and the last few digits are the same. So, I'm pretty sure that's what's happening. And there are two, um,
03:00
Speaker 2
Yeah. [silence] Yeah. I'm uh huh. Oh.
03:00
Speaker 1
devices called trial mode two connected via ethernet and are showing up as devices not as modes. So can you help me with this? I disconnected all of them, reset all of them and started again. Well, it's set up so they were wired. Would it be better if I had them all plugged in on say to an X on an a.
04:00
Speaker 2
Okay, so how many links, how many child nodes got disconnected. Okay. Oh, okay, so right now. Well, okay before we proceed on adding them back, Mr. Millls, can we gather them altogether, all the child nodes to be on the same place, where is that part. Are they working as a wireless child node or wired?
04:00
Speaker 1
I had my extension lead powered up and in wireless mode, because I was assuming I needed to connect them via Ethernet. Can they actually be registered if they are connected wirelessly? Now can I ask you another question? Okay. So we can set them up wirelessly. If I then decide and plug them into an Ethernet connection, will they then use the Ethernet connection, not the wireless connection? No, no. Yeah. Okay. So I don't want them to be wireless in the future. I want them to be connected via the Ethernet.
05:00
Speaker 1
But to set them up, I use saying it would probably easier to have them all in in, uh, all gathered together near the main node and, um, uh, the root, yeah, the rootter node. And, um, and then, um, let, let it find all of them when I, I say add children. Um, and then when I got all that working, uh, in that wireless way, I can then pick them up and relocate them, plug them into the Ethernet and, um, use them that way. Is that correct? [silence] Okay.
06:00
Speaker 2
ah, yes, they can still work. They just at first we set them up wirelessly and if we are going to deploy them, then they are all working as wired child nodded Yes because we only setting them up wirelessly, but if we are going to deploy them later, they can absolutely work as wired but since right now yeah.
06:00
Speaker 1
Now you've made an assumption that I have, right. The nodes that I have, I have the master node. And then I've got two others which I successfully set up. And it's showing on the node that those two are set up. And so that's good. It's when I've tried to add more than three that I've had problems. So I want to add one, uh
07:00
Speaker 2
But since right now, they are on the exact location and you have already reseted all of the child nodes, so there's no need for us to gather them on the same place since all of them are connected with an ethernet cable, we can just directly. Okay. Okay.
07:00
Speaker 1
two more, yeah, two more. There's five in total is what I want to have. and I've tried, so what I have is a cable connected to the. Okay, all right. So, um, so I'm just, sorry, just so to, as well as, I've, I've been through the process and so technically set up two child node. So I know what that process is. I can go through it. So you don't have to hold my hand to go through that process. Um, you know, it says it looks at it, finds it, registers it, takes a few minutes, goes through all of that, says it's finished. And then, uh, the, um, top level says there's four nodes. But when I look, uh, at in the detail, I can only find,
08:00
Speaker 1
three. So there's something weird. So why would that happen? Well, I've waited more than a minute. I've waited 15-20 minutes and they still haven't come back. So
09:00
Speaker 2
Okay. Okay. Sometimes they are not going to show directly on the settings of your router, since you just added them back to your network. And sometimes there is also a glitch that is happening that sometimes it will not recognize directly the child node. So, it's particularly normal, but just give it some few times, let's say, like, say a minute or two or three, for the parent node to register those child nodes to be part of of its mesh system, so that on the next time that you open it, of course, directly those child nodes will display directly to the device list. Uh-huh. Oh, okay, I see. So.
09:00
Speaker 1
Right, so I think it's going to be best that once I can't find them, reset them and then gather them together near the main one and get them to all connect up, get them working wirelessly first and then I can pick them up and take them on. Does that sound like a good idea? Okay. Now to re Is the app does the app do I need to go online or can I just use the app?
10:00
Speaker 2
yeah yeah yeah yeah that's actually a good idea so once they are already set up for Thomas like you know once they are already showing solid green color of blue open your application or the web browser interface of your w h w 03 and then check it from there just refresh the page every time and then so ones you once you already see all of the notes are there then you can then go ahead and deploy them
10:00
Speaker 1
Yeah, so I mean, I don't I I've never actually gone online with the web page. I did try a little while ago and it didn't work very well. So I the app has always been successful. So should I be it does the web page give me any advantages over the app? Okay, now with the that's if I wanted to log into let while you're here, then let me try uh logging into the um the web page. Yeah. So remind me
11:00
Speaker 2
You can definitely, uh, can you still use the application right now? Or can you still access? Okay. Uh. Oh, okay. Uh. Uh. Yes. Because there are some features that can only be accessed on the web browser and there are some features there that is not really available on the application. Uh-huh. Uh-huh. web browser. Uh-huh. Uh-huh.
11:00
Speaker 1
What is the- let's check on- Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Anything else after that. [silence]
12:00
Speaker 2
the link. So, after you open a browser, on the URL bar, so type in http://myrouter.local. Uh. And that's it. Just press enter.
12:00
Speaker 1
Right. So http://myrouter.local. Let me just check I hadn't gone into Slink, neck. Yeah. Okay. And do I need to do I do I need to put in any of these? There are some codes you have to put in, aren't there? Access codes, or can I just get in and
13:00
Speaker 2
Mm-hmm. So, uh, how about with this one, um, Sir Thomas? So, um I'll be sending you some link on how, there are actually some different way on how you can access the web browser interface of your links to sprouter. So I'll be sending you all of the link. You know, for the feature reference. Uh-huh. [silence]
13:00
Speaker 1
Anyway, no, I haven't. A. D. Did you say ADS? Okay. So let me
14:00
Speaker 2
After you login from, my, uh, myrouter.local, it, it will, it will go into ask for router password. Now, if you recall, remember customizing your router password before, you can use it. But if you don't, um, if, yeah. So if you haven't customized the router password, you can use the word admin that is A, D, M, I, N. All lower case. Now, if, if it will not work, Yeah, A, D. Yeah. So that's A, D-M-I-N. Now, if that Admin Router Password will not work, you can use the router password that is under your Linksys router. Yeah, I'm actually working on it right now. Yeah, today you can try it.
14:00
Speaker 1
Okay. Now I just got gone into my router dot local and it's asking me to enter recovery key. Yeah. I know that. [silence]
16:00
Speaker 2
Still with me. So there will be two separate emails. So the first email is on how you can access your router settings using the web browser. Um, the second one is a video tutorial on how you can add a child node using the shortest method, um, that we have and aside from that one. There are also some troubleshooting steps that could might be helpful to you in the future. Okay. Okay, so the recovery key information is you can find it on the master router. Underneath that, there are only well, for that one, it's it's since it's asking directly for the recovery key information to the router itself. It's asking you to customize directly the router password.
16:00
Speaker 1
I'm just going to take a photograph of it so I can so I can see it, hang on. I'm sorry, I had to disconnect it to try to go such a small thing, so, so that was it. I wouldn't keep going if it wasn't for the fact that I was told this on the previous call you could do it, so I tried it and by myself and it just didn't work. I'm normally quite good at this sort of thing, so, uh, I'm still trying to get the number. I might have to go and get my magnifying glass. It's so. Ah, I
18:00
Speaker 2
So, it did not work, or you're still trying to do it? Oh, okay. Yeah, that's okay. [silence] [sounds] Did you have more? [silence] Can I get some? [silence] [sounds] Did you have more water after this?
21:00
Speaker 1
uh just i think is having to wait you might plug in it for a sec just i think just having to wait for it to come back up and plug it get it Okay [silence] All right, let's try this, it didn't work. continuing on from before. I've put it's it's the recovery key I put in, isn't it? okay, now it's just still setting itself up. I haven't changed the, the password when I think. I just received the world. the world. the world.
23:00
Speaker 2
Yeah. So you need to put in the recovery key so that you can create your new router . password. Okay. [KEEP_UNCERTAIN] Did you reset it as well, the master router or just the child node? [silence] Okay, so if that's the case, then yes, you can also customize the router's name and password on the browser. [silence] Oh, okay. [silence] So,uh yeah, well maybe you can just use the app instead of move it manually.
24:00
Speaker 1
Well it's pretty quick anyway Well let me ask you a question You- this is exactly what I got told last time You sent me a video Is there any way I can get in? I haven't reset the party router password um at all Is there any other way I can log in other than this way? Yeah No I turned that off [silence]
26:00
Speaker 2
I'm sorry I mean the links it's out but uh Sir Thomas can I ask you a question uh uh yeah uh yeah I just actually sent you uh two different links so the first one is the uh default IP address of your link's router. The sick uh the second one is the one that we tried earlier the myrouter.local. But can I also ask a question u. Thomas? Like do you do you have an active VPN on your laptop? Okay.
26:00
Speaker 1
well, I, it's a Chrome book, it's a Google Chrome book, it's only got Chrome on it, so, um, would there be anything, I did read once that you should try this maybe by putting it into, what's it, in incognito type mode, um, [silence]
27:00
Speaker 2
[silence] Apart from the, um what browser did you use earlier? Can you try accessing your router settings later? [silence] Play around it so that you will know how to, um what are the options that you can definitely use. So instead of focusing on one browser, try another browser or some private browser like. [silence] Not just on the Chrome. [silence] Yeah. [silence] Yeah, you can also try it in Incognito. And if you can install some other
27:00
Speaker 1
Yeah. Now this is plugged into a Starlink router. So it's getting, so I don't, I just have to go onto that and see what the IP address is changed. Okay. All right. So let me summarize. Let me summarize where I think we are. Then I'll, that I would need to, if to get into the router, I'd even need to use a different laptop, maybe I could find an old window as well or something. Or because it won't work from an iPhone, I don't believe. I, if I can't get that to work, I have to do it all from the app. And what you're saying is that [audio mumbles] is that my Wi-Fi needs rebooting.
29:00
Speaker 2
That will not work. How about you try the default IP address? Okay? Yes.
29:00
Speaker 1
I mean, it's best to get all of the routers, sorry, all of the uh child nodes together and get them to connect wirelessly. is probably the most successful way of doing it. Is that what you're saying? Yeah. Okay.
30:00
Speaker 2
um, I mean, you can actually add them, uh, miss, uh, sir Thomas, wired and wireless. What? Yes. Because they can absolutely add it. successfully. But for you to figure out everything, like, you know, since you really want to make sure that you can see all of the child nodes um, active on the app. So it's much more better to gather them all together in the same place. So that if one of the child nodes are missing, you can just easily identify it. And like, you know, and not walking around inside the house, trying to figure out like, which is which. Like I know which is not working and which is not working. Because it can actually, like, and can consume a lot of time.
30:00
Speaker 1
Okay, all right. Bear with me just one second. Um, ah, right. I now have the child nodes appearing on the, um, on the system. So okay, all right, thank you for your help. And I will come back, um, if I need to, um, uh, if it gets stuck anymore. But thank you very much for your help. Have a great day. Thank you. Bye bye.
31:00
Speaker 2
better to gather them all together in one place so that you can just easily check [silence] I think. [silence]
31:00