Speaker 1
How. How. How are you today? A. [silence] Uhandra months ago, I got your guys' um, and I love your guys' I've had you guys for years. I got the new uh Linksys.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting www.register.linksys.com. Please have your device's serial number ready. For assistance, press one now. For out of warranty products, paid support, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys technical support. This is Rio. How can I assist you today. Oh, I'm good, sir, thank you so much for asking. How can I assist you?
00:00
Speaker 1
Do valve Pro, I think it's the uh the MX series 6,200 and for some reason I was out of town for a week and I came back and I can't get this one that was linked when I walked with you guys through the phone or gentlemen and it helped me out. It's it's one of this uh second tier modem or upstairs and downstairs and it's not connecting to the main one anymore. It's always red and I can't remember how he taught me to reset it. I know I remember say bring it up let's bring it upstairs to the main one and go from there and that's right I forgot and I've been Googling, I can't remember what to go. Yep. Perfect. Perfect. Yep. Yard and Richfield, Ohio. Yep. have
01:00
Speaker 2
Oh, not a problem, sir. Sir, just would like to confirm. Um, I was able to pull up a record for you in the system here using the number you used to call us. Um, am I speaking with Mr. Ryan? Oh. Ah, okay. All right. Um, the device that you have there, you have two MX6200. Is that correct?
01:00
Speaker 1
I have uh, I have four, I think now of the newer versions. Uh, I've, yeah, yeah. Uh, too, uh, I, yeah, they're all, uh, the new ones are 6200. The one that's the main one, I believe it is two of the white. It's a white.app too. That is a MX 6200 as well. Yeah, so, one, two, three. I think there's four out of six are still the new 6200. The other two, they're still working and they're farther out, but my goal is to replace those later. And then replacing all your sessions. I have a small. Yeah. Yes, it's uh, the model number or which one number did you want? The model number is... Oh, it's an M X 6200.
02:00
Speaker 2
Oh okay. Uh still the same model? Okay. What's the... what's the model number of the one that is disconnected to your Network, the one that shows red light? Uh model number. Okay I'm at 6200.
02:00
Speaker 1
I it is. It yep, it's probably about four feet across the room from each other. The plug, maybe five feet. Yeah, let me second, unplug it on this one. I think my wife may have hit like the reset button underneath it, she won't tell me. Okay. Yeah. Okay. Get this. Plug it again. All right, it's plugged in now. Get a second, it's blue. Yeah, it's like, yeah, it does uh, on the app, it says it's still, when I look at them, I don't.
03:00
Speaker 2
Oh, can you uh, move it a little bit please, like two to three feet? [silence] Okay, yeah, just uh, as long as you just hit the reset button of the child node, uh, it won't provide you an issue. However for the parent node, never, never hit the reset button. [silence] Okay. [silence] Let's wait for it uh, at least two minutes since it's still rebooting.
03:00
Speaker 1
I nodes it says it still active it doesn't have the the Wi-Fi icon it has what the main node is with the two arrows and the lines in the middle. Okay, so what I have to do you should I while this is waiting should I remove that one out of my network on the app or just keep it the way it's the kitchen one it's how it's labeled. Oh even better.
04:00
Speaker 2
That means that it's still disconnected to the network. Uh, You can just keep it there. You don't need to open yet the app, because we're not going to use the app. Uh, just as a proper expectation, sir, if by chance you wanted to add a child node to using the app, unfortunately, uh, you cannot do that anymore. It's because you can only view using uh, you can only view your nodes from the app and then you can also edit your Wi-Fi name and Wi-Fi password. That's all that the app can provide because we made changes already with the app. Ah, recently, sir, because we no longer, um, use remote access, so by means of remote access, you cannot log in anymore, using your email and password, only through router password. So if you're outside your home, you cannot access it anymore. Oh. Uh, manager, what's the, the light indicator showing now in the child note? Winking bull. Can you try to, uh, to press the reset button for at least, uh, 20 second, hold and press the reset button.
04:00
Speaker 1
Alright released it. It's jogged it so the app is just for viewing what you have within your network now basically. Okay. Fine. That can still like on the app I can still do the channel setting like if I need to find you channel finder that'll still work, right? Okay.
06:00
Speaker 2
Okay. Give it at least three minutes. The device should turn solid blue. Correct sir, just for viewing. Yeah.
06:00
Speaker 1
the blue, okay, one went offline outside. i have a small house, but our old house, 1800s, it has all basically tree limbs and brick in between the dry walls. why did i get all these nodes that go from upstairs in my office down to the family room, to the kitchen, to the mud room going outside. still blinking blue. so when i when i add a new node and all that and i need to guys help I need to pull up the website and and go in that route that you said then going forward. Okay, cool. I have that written down somewhere. I think it's like Uh, the URL is like 1.0 is 1 something Um I have it written down one of my no cards on my desk. Um Oh, it's a solid blue. Solid blue now. this color. Yep. VBA go up one, two, three, four, five.
07:00
Speaker 2
Correct sir, yeah. Okay. Give it some time. Sir waiting time or maximum waiting time will be seven minutes uh usually four to five minutes. Your child not will turn to solid white. A lot, maybe, Sir that uh the device somehow hasn't an update to the the with it. So that's why it's been disconnected.
08:00
Speaker 1
These are such nicer ones than the old ones you guys used to have. They were nice too, don't me wrong. I loved them. But these are really nice. I saw that. Yeah, I was on your website looking at that and I'm like, well, I have all these and they're fine for a while. So I'm like, I might as well mirror all these together. So that's why I decided to do that route. still blinking white and both are blinking white now. I assume they're probably reading each other.
10:00
Speaker 2
And this is actually our second to the brand new device or model of device. [silence] Oh. [silence] Hmm. They're actually negotiating. [silence]
10:00
Speaker 2
well, everything is good. Somehow, there are lots of calls... ...I don't... in here asking for assistance. Yeah, today is a busy day because it's Monday. Mhm. No problems there. You can always call us here. You need assistance. [silence]
11:00
Speaker 1
I figured I'd do this before I went to my dentist. [silence] Okay. The one I had trouble was red. parent, the thing parent is blinking, so. Oh, okay. Oh, wait. They're both solid white now. Okay.
12:00
Speaker 2
sumtime. Okay. Okay. Just give it sum time. I wanna make sure before we relocate it. Yes. Hmm. And did it still stay solid white now there? Still the same. Okay. Can we try now to unplug this child node and put it to the original location? We'll check if it will stay white there.
13:00
Speaker 1
That one's white. Was that it in? Yep. Six. Excellent. Right on. Eight.
14:00
Speaker 2
okay and let's wait for it for three minutes
14:00
Speaker 1
iking blue excuse me It's white now. So, if I remember right, yep. So I remember right, this happens again. You get there, you put it within three feet of the main node. And then, hold it down for 20 seconds to turn it out. Yeah, I reset. Hold down for 20 seconds. Go ahead. Hold it down. Now go ahead. I'll wait. I'll wait till you finish. Correct. Oh,
15:00
Speaker 2
Okay, give it some time sir. We want to make sure it stays white. Like at least. Uh, make sure. Yes, go ahead. Uh, make sure sir that the dev- sorry, go ahead. Okay, so make sure sir, before you uh put uh- before you press the reset button of the parents node, you make sure that the child node shows blue light. Meant to say, is it. [silence]
17:00
Speaker 1
Okay. Okay. So that, and then the main node, that's when you do it five seconds, one second at a time and release it. And then the child node prior that you hold down for 20 seconds the button completely and then release it and go to the main node. Okay. But don't touch the main one unless you're ready to do it. There. Yes, I have to call back all over again and only have Wi-Fi from my upstairs in my office. So, yep, it is. No, I'll make a note that the app is just for viewing now and everything. Sorry to set up a new one. I have to go to that website then. Thank you.
18:00
Speaker 2
in a setup mode Correct.
18:00
Speaker 1
I will. Thank you so much. I appreciate you. Have a great day. Bye bye. Bye bye.
19:00
Speaker 2
for further assistance, you can always call us back here, sir, okay? That's not a problem. You're welcome, sir. Thank you so much, sir. Again, this is Rio. Have a nice day. Bye bye.
19:00