V2 Rubric Detail — edbef79c-812c-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-16 15:42
Duration
48m 34s
Contact
631-834-2334
Issue Type
Password/Login
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Paolo Ebora
HappyFox Case
#TE00136886
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MBE7000_No Internet Connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution1.56/5
Technical1.56/5
Communication0.00/5
Ownership1.50/5
Escalation0.00/5
Customer Exp1.07/5
Overall22.3% (-13.7)

V2 Grader Summary

The agent failed to resolve the issue due to materially inaccurate technical guidance (T3 Not Met) and omitted essential diagnostics (T1/T2 Partially Met). Despite persistent hardware-like symptoms and customer frustration, no escalation was performed (E1/E2 Not Met), and next steps were vague (O2 Not Met). The interaction suffered from poor call control, inadequate communication adaptation, and increased customer effort, resulting in an unresolved outcome.

V1 Case Analysis

Customer unable to access MBE7000 router admin interface and change Wi-Fi credentials; child node offline. Agent provided incorrect IP address format, confused admin/Wi-Fi passwords, and invalid password policy examples. No connectivity verification completed. Email with steps promised.

Troubleshooting Steps
  • Guided customer to access router UI via 192.168.1.1 (provided incorrect IP format '192, 16811')
  • Walked through admin password reset using recovery key, but confused admin password with Wi-Fi password
  • Instructed on changing Wi-Fi SSID/password across 2.4GHz, 5GHz, and 6GHz bands
  • Directed customer to power-cycle parent node and reconnect Ethernet cable to WAN port
Key Observations
  • Agent provided incorrect IP address format ('192, 16811') that would not resolve to the router UI
  • Confused admin (router) password with Wi-Fi password, stating they are the same despite KB distinction
  • Gave invalid password policy example ('happy') violating 10-character length and no-repeat rules
  • No verification of internet connectivity or child-node status after reconfiguration
  • Call ended without confirmed resolution or clear next steps beyond emailed instructions
Positive Highlights
  • Attempted to guide customer through router web interface access
  • Offered to send email with detailed troubleshooting steps
  • Provided generic Linksys support URL for additional reference
Agent Errors / Gaps
  • Provided non-functional IP address format ('192, 16811') for router access
  • Misrepresented admin password and Wi-Fi password as identical, contradicting KB guidance
  • Used 'happy' as a password policy example despite violating KB requirements (too short, repeating characters)
  • Failed to verify WAN connectivity or child-node status post-troubleshooting
  • Did not collect model/serial number or warranty status despite relevance to support eligibility
  • Ended call without confirming issue resolution or establishing concrete follow-up

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Customer still reports computer cannot connect and child node issues at the end of the call; internet not fully restored for all devices.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent walked through accessing the router UI, changing passwords, power-cycling the parent node, but never performed a modem-direct test or verified node LED status.
R3 Partially Met Correct resolution path conf 80%
Agent pursued configuration troubleshooting appropriate for a software/misconfig suspicion, but failed to confirm product status or escalate despite unresolved hardware-like symptoms (solid red LED, child node not rejoining).
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified the symptom (parent node red, child node not reconnecting) but did not ask key diagnostic questions or isolate the source of the problem (e.g., no WAN status check).
T2 Partially Met Appropriate tools / resources used conf 80%
Agent used the router’s web interface (192.168.1.1) as a tool, but omitted essential diagnostic tools such as a direct modem speed test or WAN status check.
T3 Not Met No misinformation conf 95%
Agent provided materially incorrect information: stated 'admin password and router password are just the same' (contradicted by KB), gave malformed IP '192, 16811', and inaccurate password rules not in KB.
Communication
C1 Not Met Clear & professional language conf 85%
Call was filled with long silences, repeated instructions, and no clear agenda or transition; agent lost control several times (e.g., customer dominated conversation, unexplained pauses).
C2 Not Met Confirmed understanding conf 85%
Agent used jargon (e.g., 'router password' vs 'admin password' distinction not clarified), repeated confusing steps without confirming understanding, and failed to adapt language to the customer's confusion.
Customer Ownership
O1 Partially Met Ownership & empathy conf 85%
Agent stayed on the call and attempted multiple steps, but ended by deferring to email and ticket forwarding, indicating partial handoff rather than full ownership.
O2 Not Met Proactive follow-through conf 90%
No concrete next-step timeline was given; the agent only vaguely mentioned sending an email and 'forwarding a ticket' with no owner or timeline.
O3 Not Applicable Closure confirmation conf 95%
There is no evidence of prior case history being referenced; this appears to be a first-contact interaction.
Escalation Judgment
E1 Not Met Correct escalation decision conf 95%
The issue remained unresolved with persistent symptoms (computer offline, child node not rejoining), yet no escalation was made despite clear complexity and prior five-press attempt.
E2 Not Met Escalation prep & handoff conf 95%
No escalation was performed; therefore the execution criteria (correct team, details, customer notification) were not met.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent expressed occasional empathy ('I'm sorry') and acknowledged difficulty, but tone remained procedural and lacked genuine recognition of customer's frustration.
X2 Not Met Tone & rapport conf 85%
Agent did not adjust language or pacing to the customer's confusion; repeated instructions were given without simplifying, and customer remained confused about passwords and network names.
X3 Not Met Overall experience conf 85%
Customer had to repeat information multiple times, perform redundant manual steps (e.g., cable swaps, IP entry), and was left to troubleshoot device freezes independently.
Call Transcript69 turns · 78 lines
Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Uh hi Kimberly. This is Paolo again. Hahahaha. It's okay it's a busy day. Uh yes ma'am. So the uh the the the node I mean the computer will be wired at the back of this parent node. [silence] And then of course the parent okay.
00:00
Speaker 2
[KEEP_UNCERTAIN] Hi, I'm sorry I dropped the phone. Meanwhile, I'm over at the computer now with the tower and the wire. I put the wire in the back of the computer. Is that what I'm going to do? Okay. Yep. Okay, let me get the computer. Okay. Okay, go. What do I do? Oh, it's in the next. Computer isn't working, is it? Oh no, it is working. Okay. I'm good.
00:00
Speaker 1
okay [silence] no, no, no. uh once you once you are disconnected uh once the parent node is disconnected from the modem, uh there will be temporary loss of internet. So, um, so it should because um you you have that wifi name there. It's um tim and max 2. I remember that.
01:00
Speaker 2
Oh, wait, maybe it's not. You look up to extend it? Hold on. See, but I still should have Wi-Fi. I still should have one. Yeah, but shouldn't it work from just the Xfinity one? Yep, hold on. [silence]
01:00
Speaker 1
I'm I'm here. Yeah. Okay, just to verify you got there, so we have a computer. There's a Ethernet cable connected to it. And the other end of it is connected to the parent node, not to the yellow port, but to the other port, the lamp port. Okay. Right now, the parent node, I'm sure that's a blinking red or solid red right now. Yes. Okay. Now, uh one second. Uh maybe we can do a shortcut. Let me just take note. I think I take note of the IP address of the parent node a couple of days ago. No, I didn't, because we did the five press method to the parent node. Um, no, no, no. I'll [silence] An IP address for us to access the interface. Now, I think... are we using your Mac computer or the Windows 11 of your husband? The Mac. Okay. Now, can we click on the Apple symbol on the upper left and then go to system settings? And, after going to system settings, go to network. Once you go to network, there's an option there for ethernet. Now, 81. Currently, that is the IP address given by the, um, by the parent node earlier, but we're not going to use that, okay? Now, below that is a subnet mask.
03:00
Speaker 2
The Mac. Yes. Yeah. OK. OK. So the I.P. is one, two, oh, two, one, six, eight, one, ounty.
04:00
Speaker 1
There is a router right there and the numbers are one and two dot one six eight dot one dot one. We're going to use that number. Okay. Now, um, let's open a browser. When you open the browser, we're not expecting internet, okay? We just need to access that page. Okay. Now, once the browser is ready, let's go to the address bar and type the numbers 192, 16811. Press enter. press enter. Hmm. Okay, hold on. I said Okay, now, uh, we did not create a boundary password the last time, because I remember we need a five press method.
05:00
Speaker 2
yep yep okay go ahead go one nine two colon one six eight dot one dot one it takes me to a linksys page it says the internet is down access your router it says routed out of
05:00
Speaker 1
Okay right now they're trying to get you right here. get your okay the recovery key that you're going to use is the one underneath the paradigm it's the five numbers. Okay now you're about to create a router password okay? This is not the same with your wi-fi password. The router password is to access the interface.
06:00
Speaker 2
Reset password. Okay. Okay, go. It says recovery key. Okay, hold on. Hold on. It is 9440 5. Okay, submit. Admin password. Wait a minute. Wait a minute. Hold on. Second. Okay, go ahead. [silence] Go ahead. [silence] Make out what you're saying because it's going in and out. You say that the admin password has to be different than the Wi-Fi password. Hold on one second. I have to find a spot where I can hear you better. Just give me one second. All right, talk now. Let me see if I can hear you better now. Go ahead.
06:00
Speaker 1
The minimum requirement to create the router password, it's 10 characters. No repeat characters. For example, happy. Okay, that's double P. Okay, so it should be unique. And then, uh, there should be uppercase and lowercase. I'm sorry. Thank you. Then, 10 characters. No repeat characters. No repeat characters. For example, happy. That's double P. So,
08:00
Speaker 2
So I have to, to repeat to repeat everything you said, cause I, I I can't hear you, well. So you said it has to be 12 letters, 10 characters, including numbers, letters, and a even symbol. um Okay.
08:00
Speaker 1
Are you still here? Mm-hmm. Oh, great. Okay. All right. Now, that's the screen that we're trying to access. Now, I'd like you to do this one, Kimberly. Scroll down the page at the bottom first. Scroll down the page. [silence] Are you gonna test?
09:00
Speaker 2
All right. Are you there? [silence] Okay.
09:00
Speaker 1
Yes, okay, you have to click that. Good thing you know that. Now the page refreshes and it will go back to the same screen. Okay. Once that happens, go to the left-hand side, click on Wi-Fi settings. Yes, ma'am. Now, once you're on Wi-Fi settings, you will see your Wi-Fi name and you will see there are dots. To reveal the Wi-Fi password, you need to click that I symbol right there. Yes, there's a dots there. Right? Those dots, they reveal the password.
10:00
Speaker 2
Yes. And click on the C. Okay, go ahead. Go ahead. Wi-Fi settings. Go on. Okay. I just have to move a little bit. I'm going to click the Wi-Fi password.
10:00
Speaker 1
there's those I Symbol, Mm - hmm, Oh, we did that changed it the last time, okay, So, um, Oh, yeah, cuz, um, Now, would you like to change that Kimberly, Oh, Exactly, mm - hmm, yes, Okay, All right, then by the way, I know, you know, your Wi-Fi password, but you're gonna change that, there's a 2.4, There's a 5 gigahertz right there, and there's a, uh, uh, 6 gigahertz, you have to change all of them, make it the same, Yes, ma'am, that's right.
11:00
Speaker 2
Yes. That's, that's the one, that Wi-Fi password is the number that's underneath my router. [silence] Yes, that's what I want to change. Not much, the admin password, right? That's just for me when I need to fix something. It's the router password that I need everybody to. Okay. Six. Okay, so first it's the Wi-Fi name, and then I can change the password in all of them. Okay, the 2.4 though,
11:00
Speaker 1
You can click on yes, you need to click on the field. Once you do, there will be a blinking cursor. They should be identical. The spelling, uppercase or lowercase. It has to be the same.
12:00
Speaker 2
Does that give me a chance to change it? Let me see. Okay, hold on. Okay. All right, hold on.
12:00
Speaker 1
Yes, you need to click the I symbol first. Click the field and and you can enter the password. Your Wi-Fi password. How about this? To make it easy, delete all the dots. Put the Wi-Fi password. Click the I symbol again.
13:00
Speaker 2
And then I change the password right here. Yes. Oh, got it. Okay. [silence]
13:00
Speaker 1
Okay, well, uh, if everything is good, uh, you double, check it, then you may click "Apply". Okay, thanks, too, um, nothing, man, uh, I was... You probably heard the background noise. Click "Okay", yes.
14:00
Speaker 2
I, I, I I, I yep. They all match. Yep, they're all the same. The passwords are all the same. Okay. Okay. I'm sorry. Yeah. All right. I think I'm good. So should I just press okay? Okay. Perfect.
14:00
Speaker 1
Okay. Click apply or okay. Hold it. Now Kimberly okay there's a possibility that the child node will not be able to reconnect okay but it's okay. Once we plug back the parent node back to the modem we're gonna grab the child node and we will re-add it because it did not recognize your Wi-Fi name. It's the one that's you know prior to that. So the child node can't recognize because it's different. [silence] yes well yeah if you want wants me to call you back that would be fine i forgot to send you an email yesterday uh i'm gonna send it today okay so if you need me just respond to that email let me know uh the best time to reach you okay let's double check this okay I'm expecting that screen to behave that way can we grab your iPad uh-huh
15:00
Speaker 2
it to call back to connect the other, child node. Correct. Okay. Okay. My computer is totally frozen, but I guess it's okay. Cuz it said it was updating. Right? Yes. Hold on one second, please.
16:00
Speaker 1
If you go to the settings, go to uh Wi-Fi, do you see that name now? Yes, and you will see a list of network names there. Do you see the Wi-Fi name? Okay, good. Now, Kimberly, I almost forgot about this, okay? Uh yesterday, um we're talking about the Wi-Fi name of your modem. Were you able to call your provider, um have it turned off or changed it differently? [silence] Hello?
17:00
Speaker 2
one more second, you said you go to settings, in the iPad, I have it up, okay, so you said to go to settings and Wi-Fi, it's, yeah, yeah, um, When I touched my screen it has, welcome to the meeting.
17:00
Speaker 1
I can hear you now, yes. Okay, good. All right, now. All right, so everything is good. Okay. And then, um, I'd like you to disconnect first the Ethernet cable at the back of the parent node. Connect it back to the yellow port, the one with the yellow. [silence]
18:00
Speaker 2
Two different names. Can you hear me? I changed it, I'm sorry. I changed it to a different name. [silence] Okay, hold on one second. I am just writing all my passwords down, and this is Xfinity. Okay, and then that's [silence] Linksys. [silence] The admin cuz I have to remember the admin password, right? [silence]
18:00
Speaker 1
take your time ma'am password is very um you know even me made a mistake with that even though i have archive of password, i still make a mistake
19:00
Speaker 2
I changed that too. Is, um, okay. And what else? Oh, this is now called, I'm sorry just give me one second. I try to rotate like the same four passwords, you know, which is probably bad, but familylink and where did I make this password? Sorry lemon. Right. Oh shit, I already forgot the password. damn it. No it has to be. Okay. I think I'm right. I'm going to find out now when I go on
19:00
Speaker 1
It's okay, we know that. We know that because we disconnected the we're trying to restore now the internet, okay? So, um, all right, again, uh, let's disconnect the ethernet cable at the back of the parent node. Connect it back to the yellow port. Uh, no, no, no, no, no, no, no, no, at the back of the parent node. At the back first. Uh, just want to confirm. Uh, maybe I didn't hear you. So, uh,
20:00
Speaker 2
Okay. Okay. Okay, hold on. So, I'm gonna disconnect. Disconnected from my computer, correct? Okay, first it's in the yellow one, I'm with you. [silence] Go ahead.
20:00
Speaker 1
the Ethernet cable now is connected to the yellow port, right, of the parent node? Okay, this one at a time because the line is cutting in and out. The cable now is connected to the yellow port of the parent node, right? Okay. Now from the computer, disconnect the Ethernet cable. Connect it back to the modem.
21:00
Speaker 2
And my computer. Correct. Okay. Give me one second. Okay.
21:00
Speaker 1
Now, the parent no, is solid blue, right? Okay, it should be solid right. Now, I'd like you to do this to the parent node. unplug the power cord. While waiting for that, still blinking blue. Okay, so, uh, let's go to the parent
22:00
Speaker 2
Okay, it is solid blue. Solid blue, yes. Well, now it's blinking blue. Now it's blinking blue. So maybe just give it a minute. Still blinking blue. Go ahead.
22:00
Speaker 1
I'd like you to unplug the power cord of the parent code. Unplug it and replug right away. Power cycle it. Okay. Don't do it. Okay. Uh, just give it a couple of seconds first. Is it still red? Okay. Uh, yeah, let's do that um Kimberly. Unplug the power cord, plug it back in. No need to wait for a couple of seconds. Just unplug and replug right away. Okay. It's gonna do that. It always gonna do that once you plug back the power adapter. We're gonna wait for two minutes. Let it reboot.
23:00
Speaker 2
okay. oh wait it's it's fully white just turned right. oh now now it's it's all right. I'll go ahead and unplug it and plug it quick. yes now it's solid red. okay and now it's solid blue. I just I was blinking blue again.
23:00
Speaker 1
All right, that's already two minutes. Now Kimberly, I'm going to ask this question again. Your phone is connected to the WiFi name of your modem, right? Or it's not. Uh let's wait for another couple of seconds. I'm preparing my email right now so that once the party dot arrives. Um, now the email that I'm going to send you, okay, don't, um delete that one, okay, just keep it in your inbox. And that way, once you send email, I'm the only one who can receive it, Kimberly. Is it still white, solid white? Okay. This is where we go to the computer. We just changed the Wi-Fi name and password. The screen that we accessed earlier should be available by now. on the computer, yes. It's okay. Can you check where is it connected to the Wi-Fi name? Maybe it went to your modem instead of the Wi-Fi name that you changed earlier. Your iPad was able to.
26:00
Speaker 2
Right? [silence] It is still light. [silence] Um, well my computer. turn it back over there. [silence] Okay. [silence] Do you mean it shouldn't be frozen? [silence] Let's see. Nope, it's still frozen. [silence] it has all the bars to the Wi-Fi, but I can't move my mouse.
27:00
Speaker 1
If you couldn't move the mouse, then that's something to do with the computer. [silence] We're not gonna, uh, we're not gonna stay in the phone a very long time today.
28:00
Speaker 2
yeah just give me a second. hold on. I want to. can I tell him I'm on the phone? he's trying to call me. sounds like a [ silence ] to [ silence ] series.
28:00
Speaker 1
Kevin Lee. Okay. Okay, I heard you there.
29:00
Speaker 2
I can't even. There it goes. I just shut it down. All right. Let me. Turn it back on. It's up to you. I don't know. I don't know what that is. Yeah. My computer. Is not happy right now. Can I do it on my ipad? [silence] Okay. Okay. Hold on. Oh, now my computer's working. All right, go ahead. Let's open it. Okay. Okay. Chrome. Okay. I'm up to
29:00
Speaker 1
You're connected now. on the address bar, you mean? OK, it will be the same numbers. 192.168.1. [silence] to the one that... the one that you changed earlier to the apparent one.
31:00
Speaker 2
Church engine. What do you want me to put in? Yes. Okay. What Wi-Fi do you want me to be connected to? Do you want me to be connected to link please? [silence]
31:00
Speaker 1
which one did you change to the lin system? is the computer connected to that network now or still trying to
32:00
Speaker 2
Okay. Cause that's what my computers have an amount, so I'm gonna do that. And what the hell is that password? Lily, I know you're not gonna be happy, but I changed the password again and the name of the network, so. Oh, I got it. Oh, well, both of them are changed now. My poor kids, they don't know what to connect to anymore. Yes, the Lenks just has a new name and a new password. You and I just did it together. Now we've still trying to. Let me see if I can connect my eyes to that. Louis, can you just wait, please? You can't go anywhere or anything. I'm gonna hang up on the minute.
32:00
Speaker 1
Okay, privacy warning, that's actually something to do with the device itself, okay? It's, how long have you had that I Pad, Kimberly?
33:00
Speaker 2
Why does it say, it's connected to my linksys, but why does it say, privacy warning?
33:00
Speaker 1
for a year. Okay. Privacy, that's something to do with security type it needs the software for that iPad needs to be updated, okay? For your MBE 7,000, it consists of three frequencies, you saw that earlier. 2.4, 5 GHz and 6 GHz. So, um, uh huh. Now, um, that's okay, but it's connected, are you able to go online with the iPad now?
34:00
Speaker 2
Maybe three years, four years. Yeah. My computer doesn't want to connect to it. Let me see. Hold on. [silence]
34:00
Speaker 1
[KEEP_UNCERTAIN] There you go. While waiting for that, okay, um, can, uh, you know, it's trying to connect right now. I'd like to know the child node, okay? I'm thinking it's probably blinking red right now. If it's white, then that would be, would be good. Before we, anyway, we have a confirmation that the internet is back using your iPad. [silence]
35:00
Speaker 2
Yes, my iPod is working. But my computer's not connecting to it. Just one second.
35:00
Speaker 1
[KEEP_UNCERTAIN] So can we check the chat? [silence] [solid] white. Okay. Let's go back to your computer first. I need to verify that. I need to verify something. [silence] No, no, no, not anymore. Just leave it like that. It's solid white. That means it's connected. But I'd like to double check first. Now, uh you were frozen on the page earlier when we changed the name. Can we go back to that screen? Uh are you, uh is it back?
36:00
Speaker 2
Yep, add. The computer's connected. All right, let me go get the child module. Yeah, the child nozzle's wired. All right. White. Should I take the trial going with me until I get in Berlin master? Okay. Okay, go ahead.
36:00
Speaker 1
Yes, it's 192. 168 one one okay. okay yes ma'am that's right exactly yes. [silence]
37:00
Speaker 2
Tell me the numbers again. Yes. Okay. [silence] Just give me five more minutes, please, and I'll do it. I'm sorry. I'm sorry. I'm talking to my daughter. All right. It is connecting. It says sign in to access your rater router. So once my router... So my router password would be the one I just stated, correct. Okay. And it says incorrect password. Maybe I should try.
37:00
Speaker 1
admin password and router password are just the same. It's just the terminology we use. Let me correct that to avoid confusion. Now, let's say you have a new phone and you want to connect to it. The password that you're going to use is the wi-fi password. To access the screen that we did access earlier, you can use the admin password or the router password. They're just the same. [silence]
38:00
Speaker 2
For example, okay, it says I have the incorrect password. Holy shit. Yeah, got it. Okay. All right, it says make it a recovery key. <start_insert> it's thinking. OK, so I'm up to where I'm going. <end_of Insert> not ending, oh come,
39:00
Speaker 1
Okay. We're not going to speak into the air for a while. Okay.
42:00
Speaker 2
Okay, okay, okay, we're set, okay, I said, okay. Okay. Okay, it says online devices, links you said on network network status.
42:00
Speaker 1
okay, that's the reason why you're uh, if you notice, that's the number that you that you just typed in, right? Now, I'd like you to click there. There's an edit, edit option right there. Yeah. Change the name. Is up to you. You wanna name parent node or office? It's up to you. That's done. Would you like to change the name of the child node, too? Alright, okay. Kimberly, I just have uh, one quick question, okay?
44:00
Speaker 2
top right okay yep i got it okay okay sure so i'm going to click on that i'm going to go into the top edit and then i'm going to change this and we'll be okay okay good I, I moved to this house um to this address a year and a half ago. what? so the state of Virginia Hannah to the us 430 Commonwealth. um,
44:00
Speaker 1
Our label to support number. Okay? Uh, are you ready? it's 213 2 8 9 3 4 0 8. Um, sorry Kimberly, I know you're talking, but you're kinda cutting in and out. Yes, yes, yeah. Yeah, you're saying sorry.
46:00
Speaker 2
Okay. So this is level two support. Go ahead. Uh-huh. Yeah. 3-4-0-8-1-2-2-2-2. Okay, great. All right. So when I-4-7 closed, uh... number, and then I can't connect- Oh, I'm sorry. Hold on one second. Does it sound better now? Okay. Okay. I said that um... Uh... when I get the plug in the mail, I'm going to connect-
46:00
Speaker 1
Yes ma'am. And we are open from 6 a.m. to 9 p.m. Pacific Standard Time. Okay. And, Kimberly, yeah. sorry. Uh, I lost you again. Whatever you're saying? Okay. All right, Kimberly, yeah, I'm going to tell you the details of the power adapter within the day, okay? Since this is a special type of a replacement. We've never done this before. Power adapters, okay? So, uh, maybe they have, um, other information that I need to put to the ticket before I forward a ticket to the customer service team, okay? So, um, yeah, that would be all. and to know more about the Linksys product, you can visit Linksys.com forward slash support. you have a wonderful day, okay? enjoy your internet, ma'am. bye-bye. bye-bye. [silence]
47:00