Speaker 1
From the US. We can talk. Yeah, Joe, this is Michael. How are you?
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Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-wariety products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product paid support option may be available depending on the issue. Thank you for calling Linksys. My name is Gerald Dugannhaul.
00:00
Speaker 1
[silence] Um, I'm wondering if there's a way that um, that can change the email on my um, account without having to um, close it out. My my my my Wi-fi my Wi-fi mesh system. I'm getting it I'm trying to update security here right now. So, um, when you go to the um, credentials it shows the email but you can you can't click on it to change it or anything. So, I had an option at the bottom to close the account. So, I'm trying to figure out if I've got to close the whole account and start a new email to be able to update every all the security.
01:00
Speaker 2
Okay, how can I- wait, I'm confused. Is this related to your internet-issue or email-issue? Oh, I see. You're trying to log in. I mean, you're already logged into your Linksys app, right?
01:00
Speaker 1
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02:00
Speaker 2
Even if you delete that, you cannot create a new account because the Smart Wi-Fi server cloud, I mean cloud server has been discontinued. So you can no longer create an account through email. You can only access the router settings through local access. I mean to say you need to log in using your admin password. [silence] You cannot create a new account and that email, if you delete that, it will not gonna work again. Because, again, the cloud server has been discontinued. Yeah, correct. And you cannot create a new account. [silence]
02:00
Speaker 1
No, because I'm, so you're saying I'm stuck with this email. That's whack. Yeah, the router works fine, but I'm trying to update security right now, I don't want to use this email. So the only the only way for me to update this email is to purchase a new Wi-Fi mesh then. The Wi-Fi mesh has been discontinued. Admin password, hold on.
03:00
Speaker 2
It's not, it's not gonna work anyway, so so yes, I guess you're stuck with that. But the, the router should be working fine. No, if you purchase a, a new mesh, it's still not gonna work because, again, it has been discontinued. Cloud server, you canna, no, the cloud server, you cannot log in using your email. The only option for you to log into the system settings or to update the settings of your router is through admin password.
03:00
Speaker 1
[silence] I would find the admin password. [silence] Where would find the admin password under network administration. [silence] Okay, I can change the password, but I can change the email. [silence]
04:00
Speaker 2
possibly rather password. you can, you can log out to your app. log out and then log in using the admin password. what's are, what's the question? yeah. router password. you can not change the name. like i said, even if you, you change that it's not, no use. even if you change that it, it will not make sense.
04:00
Speaker 1
Okay, that's what, uh, that's what I asked her initially. Yep. Okay, so there's no, no, I'm, I'm, I'm at home. I've got three calls, I'm on my phone. What's his.
05:00
Speaker 2
because the cloud server again, it has been discontinued, so you cannot longer login through email. But you can, you can delete that. You want. The only option for you to change that, just inform you, is to reset the whole router and start from scratch. That's the only way to change the, the email. But, once you do that, Yeah, but once you do that, Yeah, I'm just informing that once you do that, if you enter or create another account, it will not going to work. Are you doing remote access? Hey, but you're not, you're not doing remote access, right? Like when you're outside your home, you're trying to check the router and you'll like in your email, right? So you're linking [silence]
05:00
Speaker 1
No. All right then, I'll figure it out. Thank you.
06:00
Speaker 2
Am. Am. OK, am. Am. Am. Am. Am. Yeah. OK, am. local access should work. It's the same. The only, the only purpose for that email account is to do remote access. Nothing else. Hmm. Alright, thank you.
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