Speaker 2
Welcome to Linksys Support. To ensure quality service. Your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.linksys.com. [silence] Please have your device's serial number ready. For assistance, press 1 now. [silence] For out of warranty, please have your devices's serial number and contact information ready. [silence] If unavailable, kindly call back later. [silence] For out of warranty product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
Hey, yes, good afternoon. Hey, I called in earlier today and I'm just calling back now cause I have a little bit more time. But we have a linksys wireless mesh and we are struggling to get good Wi-Fi or I guess speeds. I had my cable company come out today and they said that from the modem it's showing one gigabyte of speeds, but from the router the highest they're getting is like 180. So I'm just trying to figure out what we can do. Yes.
06:00
Speaker 2
[silence] Thank you for calling Linksys. This is [silence] pee. How can I help you? Yes sir. Yes. 180. Okay, so all right since this is a uh, this is an MX 2000 router, I believe this
06:00
Speaker 1
[KEEP_UNCERTAIN] So, yeah, I have. So, the highest I've been able to get is, like, 300. I don't - how would I check to see if I'm on the five? Um, and I'm on my computer right now. Let me see if I can uh - what's that? Sorry. Let me look right now. So, I set it up and it was set up as the farmhouse. Um. So, I need to - or would I go to phone settings? My internet settings. Um - (7.6s) and it tells you the system log, device, your network, that type of thing. Well, I'm on my mobile data right now, but I'm not sure what you mean, if I'm on the five or not. Yeah, you know, I go to settings phone connections internet connection other connection, tech settings, cellular radio, and it can probably show me that I'm on the 5G. And that's the process. So you just, uh, give me a little. Technology is it not really not sure what it means yet, but uh sounds good sounds good. Kind of surprised because it just seems like where I'm at is not a good place to have this. Sorry about that. Um, so I'm pretty sure I should be on the 5G.
07:00
Speaker 2
Is this a tri-band Linksys? Let me just verify. It's a dual band router. Did you check if you're connected to the five gigahertz network? And did you did you ran speed test on multiple wireless devices? Sir. Or did you see two network? When you view the available networks, did you see two networks from Linksys or something? Did you set up a ah So you only see one network there?
07:00
Speaker 1
I believe so. Yes. Sure. And if you want, what I can do is I can plug in my laptop. Y'all did this last time and just kind of remotely look at it. If you want to do that, if that's easier. Okay. Okay. Yes, that works. Correct.
08:00
Speaker 2
farmhouse. Okay. Well, if that is the case, sir, we may need to separate the bands in order for us to be able to identify if you're connected to the 2.4 or if you're connected to the 5 gigahertz. All right, kiss, um, I don't have that, uh, capability, sir. Okay. Only our level two technician can do the remote access. Yes, but uh, I can walk you through the process and I just got pulled up your record. This is Aaron, um, and the email address is at yahoo.com, correct? And you have uh 7 nodes in total.
08:00
Speaker 1
I believe so, yes, man. What's weird, though, is even one of my, so what I've done is I've got the, obviously the modem that is plugged straight, straight into the router. And then I've got a, a, what's it called? A powered, a POE, is that sound right? I can't remember what they're called. And I've got it. So my, my son's computer, it's hardwired into the ethernet cable. And the maximum speed that I'm getting out of that from a hard wire is 120 megabytes per second. And it's hardwired into the, um, modem, router. So, it's, I think it is connected straight to the.
09:00
Speaker 2
all right, okay. Yes. So if you connect that computer straight to the modem, how much speed did you get?
09:00
Speaker 1
to the modem or router, sorry. Uh, one yeah, so they were getting one gigabyte earlier today when they ran the test. correct maybe like 130 130 to 180. like sure. Give me just a second.
10:00
Speaker 2
Yeah, without the links, if you connect that computer straight to your modem, what so you've, you've connected, you've tried connecting that the computer straight to the modem and you get, you get uh one, uh gbps. Okay. So, but if you're connected to the Linksys, to the main node, how much speed did you get? Okay, can we try to do that now, sir? Can we connect it with a cable to the parent node?
10:00
Speaker 1
it is yes right now windows all right give me just a sec I'm connecting that now okay I'm plug straight in so now just go and [silence]
11:00
Speaker 2
Your computer, by the way, sir, is it running on windows operating system? [silence] [silence] [silence] [silence] [silence] [silence]
11:00
Speaker 1
here, and I select my network, right? And I select the land? Yeah. I'm trying to find that and. How do I find that? I'm sorry. Cuz usually it connects. I'm thinking I'm connected because it's not showing Wi-Fi network. So, cuz usually it can show a. Sure, let me do that.
12:00
Speaker 2
yep can we can we right click on the local area connection on your uh on your computer and go to network and internet properties internet protocol TCP IP and click properties change it to static you could start at 192.168.1.3 it can be any number after one that's just the start um make sure your giveaway would
12:00
Speaker 1
Um. There's a part that says, network. um, Let me see. Uh, I guess that's not right. I'm looking right now at this gap document word. Um I click the window start. Okay, here we go. You said control panel. Why is it doing that? Here we go. Got it. Okay, I'm on it. So. What about network? Was the network problem resolved? I hope this issue's fixed. Is the network connection back now? Did these troubleshooting steps fix the network issue?
13:00
Speaker 2
Click start and then control panel, do you have that option? Yes Yes Under control panel, look for ethernet or local area connection
13:00
Speaker 1
new internet connect to a network I've got the farm house three connected showing I connected to to the Ethernet okay that's not letting me do anything if I right click it uh hold on second time here it is here we go status uh says you're connected to the internet Ethernet 227 megabytes
14:00
Speaker 2
Ah, yes. Go to network and Internet, then networking sharing center. Yes, if you right click it and go to status, just right click and go to status. So the speed is 200.
14:00
Speaker 1
I guess is that, yeah, because it says network status. You're connected to the internet. Um, and it says E thenetwork from the last 30 days 227 megabytes. So, I don't, I don't know if that's just showing or. Okay. Let me go back. Okay. Properties. I have public, private, metered connection, IP, settings, Properties, LinkSpeed, receive transmit. shows a thousand megabytes per second.
15:00
Speaker 2
27 and bps. Okay. Can we go to properties, sir, from that screen? Click on properties. What's the link speed? The link speed is.
15:00
Speaker 1
Right. If which is a gigabyte. Sure. Okay. www8 8.adecendent 0 0. Okay. Got it. I'm online and do it. Hit go.
16:00
Speaker 2
one'thousand MBPS. okay, hold on. alright, can we close that screen please? and then can we go to spepeedTest.net just open up a browser and
16:00
Speaker 1
okay, I got it, uh, four hundred and six megabytes per second. Um, that's download. And then 34 megabytes per second upload. Correct. Correct.
17:00
Speaker 2
Okay. Try to run the speed tester and tell me what did you get. So that's 400 and six. Mbps for download speed. All right. So can we temporarily connect that computer straight to your modem, just to just for
17:00
Speaker 1
Sure. Yeah. Let me, um, connect straight to the back of the modem. I guess I can just pull out their cable coming from, Will. Okay. Okay. [silence]
18:00
Speaker 2
for me to check how much speed you get uh... I understand you've already ran a speed test earlier with uh... Spectrum but uh... can we uh... do it using the speed test.net? just run a speed test yup using that website Yes the cable from the back of the parent mode and connect it to your computer. So before you go to the website okay kindly go back first to the uh... No
18:00
Speaker 1
Okay. Let's see. control panel. Network and internet. connect to a network. and then, I've got undefined network no internet.
19:00
Speaker 2
Network Connection screen. Yes. Make sure first, sir, that the Internet is up and running. Because right now, it says no Internet. So probably the modem is still, I mean, the computer is still trying to get a connection from your modem. [silence] [silence] Maybe we need to do a power cycle, because right now we've lost connection.
19:00
Speaker 1
okay it says identifying no internet here we go how it works alright connect to the network I think it man so it popped up network for but it says no internet still okay
22:00
Speaker 2
Okay, maybe we need to like, uh, wait for the lights to stabilize in your modem. Make sure the uh the online light is lit on the modem. I should be checking that down. Right in the top of the right in the center. I'll blame that way that one. That's almost and again, that's wrong. Try to reboot the computer. It's not, uh, it's not connecting.
22:00
Speaker 1
[silence] [silence] [silence] [silence] No. So they use their own computer when Spectrum comes out. I have shows online. My box says power internet and now So, I don't know. Restart my computer though.
23:00
Speaker 2
the same computer that you've checked earlier when you ran speed test with the modem. [silence] okay
23:00
Speaker 1
My computer just need to be updated as well. It's like, so it's doing an update. And then restarting now. [silence] Sorry, my computer says cleaning up, so I don't know what's wrong with it. It's almost done though. Yeah, it's it's booting up. Okay, once I get just finished, so let me log in. Okay, let me see. Looks like it might. Have recognized. Let me look real quick though. Control panel, uh, view network and status. I'm connecting now. I'm connected. Network five connected it's displaying. Okay, there's me. Okay, now I'm on now what to tell it. We are online. Okay, I'm showing showing 1000 megabytes per second okay I can say network five connected.
24:00
Speaker 2
kindly right click can we be online can we right click on the uh ethernet or local area connection then go to status just go to status first and what is the uh what did it say there under status and what is the speed.
29:00
Speaker 1
It shows... it was showing 1,000, I think 1,000 megabytes per second. Is that 1,000? Correct. I believe I'm on the right one because if I go to network and sharing, so, then... Yep. Okay, I'm going to click status, and it shows 1 gigabyte per second. Correct. Yes.
30:00
Speaker 2
from that screen. That's what it says, 1 Gbps? Oh, it says 1,000 MBPS. If you go to Network and sharing center and then you go to change adapter settings on the left-hand side. Yes, and you right click on the local area connection or ethernet. Status, yes. It says 1 Gbps under status, okay.
30:00
Speaker 1
Okay. and I think we just did all that, but no problem. Okay. All right. I'm connected back to everything. [silence]
31:00
Speaker 2
all right now kindly connect the parents node back the links just parent node back to the modem as well as the computer sir yes so let's reconnect them back uh i may also need to verify the router the parent node settings if the firmware is updated okay the the cable that you've connected i mean
31:00
Speaker 1
Yes. I believe so. Um, so, shows ethernet, ethernet status that's saying one gigabyte per second. Correct. Okay. Okay. So, uh, go back here, go to control panel, go to network and internet, and then
32:00
Speaker 2
Is that the the cable that you connected from the parent node to the computer, sir? Is that the one that came with the Lynx? Okay. So right now, we are connected straight to the parent node, and kindly close everything down and reopen the network status, sir. [silence]
32:00
Speaker 1
Where did I go from there again? Okay. Okay. And then right click on that status and it shows one gigabyte per second. Correct. Okay.
33:00
Speaker 2
Yes, you go to Network and Sharing Center, and then change adapter settings. Okay? So it shows 1 gigabyte, same with the modem, right? Okay. So if you open speedtest.net right now, Thank you for
33:00
Speaker 1
Oh, so, um, I'm trying to say I'm not connected now. Uh, now it's saying no, no internet connection. So let me. Yeah, let me look. It's still red. Let me, it's solid red. Yeah, I do.
34:00
Speaker 2
Yeah, I forgot to run speed test. I'm using speedtest.net from the modem, so, yeah, yes, that's all right. Let's just, let's run it again on, on, I mean behind the router. behind the Linkus. Oh, check first the the parent. What is the light indicator on the parent node? What color? Just make sure that you, yeah, make sure you have the modem connected to the internet port of the link, okay?
34:00
Speaker 1
Solid solid yeah solid red okay okay yeah
35:00
Speaker 2
Right now the parent node shows red. Solid red. Okay. Uh I think there's a need for us to reboot the modem as well as the, uh, parent node. So try to unplug the power of your modem. Turn it off. The power of your, Linksys as well. Wait for, uh, one minute. All right now kinda turn on your modem first. Then again, wait for the lights to stabilize before you turn on the links at. So just make sure that the
35:00
Speaker 1
Okay, we're ready
37:00
Speaker 2
Online light again on your modem turns on solid.
37:00
Speaker 1
All right. It just came back online, so let me plug in my power. Yep. Just plugged it in. [silence] I've never gotten above like three, so they just changed the, so I had an ARES modem and they just put in Spectrum, put in their own, I guess, modem today. So, I just never was getting, yeah, I was never really getting the speed.
38:00
Speaker 2
before sir um how much speed did you get when you're connected to the linksys linksys so how long have you been using this device oh I see okay so they've they've just changed the modam [silence]
39:00
Speaker 1
That I thought I should. Um, so, looks like, uh, maybe not. I thought the Wi-Fi was back up. Just not quite back up yet. Check the light on top of it. Um, we got a solid, blue light, so it should be, uh, up. Sure. I'm still not showing an internet connection on my computer. It's what it's saying. Yeah, let me look on my phone to be sure. Uh, yeah, check. And it says I'm not connected to pa.
40:00
Speaker 2
[silence] Okay, so it's solid blue now. All right. Can we go back to the speedtest.net website and ran a speed tests? [silence] Still no internet on the computer? even though it shows blue light? [silence] Can we go to network and actions on your computer? Just check if you're connected. [silence]
40:00
Speaker 1
All right. Let me go to my group panel, network, network. It says no internet through the Ethernet cable. Yeah. There's no internet through the Ethernet cable now.
41:00
Speaker 2
it says no internet can we right click on the local area connection or the ethernet and go to status
41:00
Speaker 1
Let's not even let me right click on it. It status says no internet access. I see trouble shoot properties and data usage. I don't see the details. No man. Under status. I don't see details. I just see troubleshoot properties, data usage, and then under advanced network options it shows change adapter options, network and sharing center.
42:00
Speaker 2
Can we click on details and tell me what's the IPv4 address? [silence] You don't see details? Okay, can we go back to networking.
42:00
Speaker 1
Okay. Change adapter settings. Got it. uh and it says no internet access no network access i see yep uh 192.168 dot 1.114.
43:00
Speaker 2
trie Center and then change adapter settings it's on the left hand side and then right click again on local area connection or ethernet right click and go to status do you see details from there okay click on details and uh check if what's the IPv4 address okay and the default gateway is 192.168.1.1, correct
43:00
Speaker 1
Default get one nine two point one six eight point one point one. Yes. Okay. Okay. It looks like it's working now. Let me try the speed test. I think it's working. Oh, no, it's not. I mean, so go ahead. Sorry. Okay. Hey, got it. Okay. Okay. So his links is lock. Okay.
44:00
Speaker 2
okay, kindly close that screen, sir and open up a browser. the internet is not working yet and otherwise Okay. Just go to H T T P colon slash slash my router dot local then press enter Okay. So what did you get?
44:00
Speaker 1
Okay, yep, continue. So is your connection isn't private. View advanced continue to my router. Okay. Okay. Keep your Wi-Fi hand there's a picture to phone and uh Okay. I brought up Alink's smart Wi-Fi page.
45:00
Speaker 2
Okay. Go to advanced or continue, if you have that option, and then advance. Yes, just advance. And then proceed. Just proceed to the unsecured section. Okay, click on the picture of the phone, the phone icon [silence] uh,
45:00
Speaker 1
not yet it's saying waiting now now it is access router and possibly I don't remember though let me try this password see if it works
46:00
Speaker 2
Okay, Is it asking for a router password access router? Oh, Okay, Yes, by default, actually, that is admin a d m i n. Did you happen to change the router password when you set it up before? Okay, if you're unable to remember, sir, kindly click on reset password. Okay. Wow.
46:00
Speaker 1
okay it looks like that might have worked. what's just saying waiting right now? Okay, there's like smart Wi Fi tools, device list, guest access, all that came up. Yes, okay. So it brought up troubleshooting, troubleshooting. Okay,
47:00
Speaker 2
Okay. We're logging. All right. Let's go to troubleshoot. It. And then under status click report and tell me what's the firmware version, sir.
47:00
Speaker 1
There's not. No, so when I click on troubleshooting, all it did was bring up troubleshooting. and then underneath that it says troubleshoot router settings. And then I have a button that says 'okay.' That's all it gave me. You give any extra item. No, there's no step. It's just a white screen with where it says 'Troubleshooting' on the top.
48:00
Speaker 2
no no no, uh, under status do you see the a report, uh, below status there are devices and then report option, uh, so you don't see, uh, uh, oh, okay, uh, so you're not seeing those information, all right, uh, it seems that the uh, uh, all right then, uh, can you see.
48:00
Speaker 1
Correct. I am I am. Yep. I got it. Okay, clicked on it. Okay. It's trying to load. It's just saying waiting. Okay. Troubleshooting.
49:00
Speaker 2
You're using Google Chrome as a browser. So, are you able to see device list guest access, all those options on the left hand side? Okay, how about this. Can we click on CA? There's a CA option down at the bottom right, beside privacy policy? Yes. Click on CA and then go back to troubleshooting again. While using Microsoft Zoom, but Zoom is for business communication and I use it. For online meetings Zoom. Zoom is a well known communication tool to contact malware and sending. Did you get any message? [silence]
49:00
Speaker 1
[silence] So, it brought up again the exact same page as last time. No. No, there's nothing on that. If I click on troubleshooting, it just brings up this blank screen that says troubleshooting, and then it says troubleshoot router settings underneath that, and then you have the option to click okay, and that's all it gives me. [silence]
50:00
Speaker 2
So, no information when you click on troubleshooting. So you don't see that status, diagnostics, logs. Okay, well, it seems that the firmware on this router, it seems that it has something to do, but the firmware. [silence] Well, it seems that the firmware of this router. [silence] All right, so, we just, we'll just wait a bit. [silence] We can try rebooting. [silence] Oh yes. Yeah, one sec. Okay. [silence] All right. [silence] Okay, let's try. [silence] Reboot the router. [silence]. [silence] Okay, well, we can try to update, it seems, it's possible that the router's firmware has an issue and the info on the screens really doesn't help. All right, let's do that. [silence] Okay. [silence] All right, give me a couple more seconds. Okay, see you in a second.
50:00
Speaker 1
Yeah, so I just had a big mess and they were supposed to have updated all the firmware when they did the last. So I don't know. I don't know why I'm saying keeps, a message keeps coming up saying router not found. Even though I'm plugged in. Correct. I do. Well, now
51:00
Speaker 2
yes uh you still have a copy of your wi-fi settings uh right like the wi-fi name and the password okay because uh yeah i think there's a need for us to reset this uh router okay so as we can see all the um information um this happens uh i think uh this is with regard to the um update um firmware update that uh they had released so we'll just have to
51:00
Speaker 1
there, I, you know what? I don't want to do that because last time I did that, it, I had to go in and reset everything. Um, as long as I've got Wi-Fi right now. Um, man, now my Wi-Fi is not working at all. God damn it. Last time this took me like six hours to do this. I just don't feel like being on the phone all night on the phone. Can I just try to unplug it and plug it back in, see if it'll kick back on? I'll just, I don't have time to do all that tonight. Why not? And I've got a, on my wireless router, it's showing red now. I don't know why. Maybe that's why it wasn't working.
52:00
Speaker 2
Oh, I'm so sorry. Okay, sure. [silence] Yeah, even if, uh, even if we [silence]
52:00
Speaker 1
Okay. Yeah, I just, I don't have time to. I don't have five hours to mess with this tonight. All right, I'm just unplug everything and I'm rebooting it now.
53:00
Speaker 2
Don't have internet, so we should still be able to see all the information under troubleshooting. So it seems that the router page is not showing up everything. So that has something to do with the firmware of the router. I understand. Okay. [silence]
53:00
Speaker 1
Okay, that's connected. All right, it looks like I'm connected back. So
54:00
Speaker 2
so we'll check first if you're online try to open up any web
54:00
Speaker 1
Oh, the router is red again. Oh my god. Yeah, it's just showing just showing solid red. I don't have Google Chrome. I have whatever this is. [silence]
55:00
Speaker 2
drew it again. Can we? Uh. When you open up, when you open up a Google Chrome, sir.
55:00
Speaker 1
I suppose it's, uh, being there. I think I have Edge. Besides Edge? Here I got Google Chrome right here, so I can open Google Chrome. I've got Google Chrome opened. You Yes. Yep. I do. Okay, I pushed it. Okay.
56:00
Speaker 2
okay, so defined by our Chuck. So what about aw pocket on your hand, the computer, off of the air, the what about Microsoft Edge can we try another browser? [silence] Yes, can we use another browser and? uh, yes. [silence] Okay, uh, uh, so. Yes, let's try Google Chrome again. And uh, do you see the three dots at the bottom, I mean at the top right on Chrome? Okay, if you click that, do you have the option new incognito window? All right, click on that Sir. And on the address bar, type in DTP colon colon my router.local. Again, uh,
56:00
Speaker 1
It was my router. It's not local. I think got it. Okay, it's just spinning. Yeah, it's just spinning. It's not doing anything. [silence] Okay, it's uh. It's just spinning. Yeah, it's just spinning. I was not doing anything.
57:00
Speaker 2
Yes, "my router.local", okay.
57:00
Speaker 1
Control panel. Network, connect to network. .
58:00
Speaker 2
it's not loading uh... can we go back again to network connection screen and uh Chuck if you're still connected on the uh ethernet if you go to status
58:00
Speaker 1
It shows the farmhouse three connected. Let me see. Sorry. So, under network and sharing, I'm sorry. I'm just trying to make sure I'm, and then I go to where? There we go. Sorry. And then I click on that. Status shows the farm network, internet, one gigabyte per second, the rate five minutes, correct. Yes, I am.
59:00
Speaker 2
So if you right click and then go to status. That's the IPv4 connectivity. Yes, it's okay. Um change adapter settings. It's okay. It's okay. Okay, so it says internet. Says internet under IPv4, right, connectivity. Okay, try to go online, because it's it shows up internet now. So check if you're able to go online.
59:00
Speaker 1
No. I'll say that Hold on It's just spinning. Um let me try open a new window So it's weird cuz I can't.
60:00
Speaker 2
Okay, can we try to open up a new window?
60:00
Speaker 1
can go to speed test, but like under everything else, maybe speed test is down because everything else is loading. I think like if I load YouTube, YouTube's loading. Well, let me look. Let's go to music. I'll just try something here. Yeah, YouTube loading. What is it? Okay. Yep, that's working. Yeah, I'm 900, 807, 90, 850, 920, 760, 810. Kind of jumping all over the place, but 740. So it says 740 megabytes per second. Yes, but my red light is still showing up on my..
61:00
Speaker 2
[silence] What about fast.com? Try fast.com. F-A-S-T fast.com. 740 MBPS. Okay, so
61:00
Speaker 1
Router, I don't know why them, but. I am connected to the internet now. Let me go look. Um well, this one's flashing red. So one of them's flashing red. Let me check a couple of other ones. Okay. There's a solid, this one's got a solid red. Um, another solid red. So it looks like I've got one flashing red and a couple solid reds.
62:00
Speaker 2
all right so what about the other nodes yeah flashing red means they're actually trying to connect to the parent node still since uh yeah we've uh rebooted the parent node
62:00
Speaker 1
Are you still really, was it going in itchy, I'm sorry, when was that, man, sorry. Don't you. Okay. Okay. Okay. Okay. Correct. Solid red, yes, man. [silence]
63:00
Speaker 2
they should be able to connect to the parent node, since we didn't uh do any changes on your router settings. so we just uh we uh we did the uh we only did some tests on your uh speed. so the node should be able to connect. um they should be able to pair back, okay? because right now it's uh some are blinking, yes. So they're they're still trying to to connect to the parent node right now since we rebooted the parent node, okay? that may take a while, okay? but the uh the parent node is still showing red, solid red right now.
63:00
Speaker 1
So, what do I need to do? Sorry. All right. Network and sharing center. OK. Got it. And then. OK. Here we go. It's 19. The IPv4 is 192.168.1.114.
64:00
Speaker 2
the IP address, if it shows the correct IP address, okay? Finally, go to Network and Sharing Center. Yes, and then change adapter settings. If you right click on Ethernet and you go to status and then details. Yes. [silence]
64:00
Speaker 1
[silence] And then the default is one. Sorry, go ahead. Okay. [silence] Okay. I'm not going to have to like go and move them back by the parent node, am I? They should connect where they're at. Okay.
65:00
Speaker 2
Yes. So, um yeah. So it's still actually the correct IP address that IP address comes from your Linksys okay? It's not from the modem so the computer is still is getting the connection definitely it's getting the connection from the Linksys. So maybe right now the, the parent node the light that will correct itself later on. It may take some time. It may take a while because your child nodes you have multiple child nodes so they're still trying to get a connection from the parent node. You may you may yes, yes. Since we didn't we um we didn't make any changes on the parent node. We just ran some test. So right now when we did a speed test of fast.com it shows up 77.8 Mbps, which is
65:00
Speaker 1
Yeah, no, I'm good with that, it just wasn't for some reason earlier, it just wasn't showing that. Okay. Yeah, for some reason, speedtest.com is not working. I don't know why it's not working. Maybe too many people are on it, but yeah, I'm showing almost 800, between 700 and 800. Yeah, and that's working. Okay. All right, well, then I guess I'll just wait for these lights to come back on. But it looks like whatever, maybe it's just resetting it.
66:00
Speaker 2
So that's still actually a good connection, sir. I mean, it's, it's, yeah. Yeah. Um, since you've actually changed your modem, sometimes you will really need to reboot everything to, for, for it to get the connection for, yeah. Yeah. Yes, aside from speedtest. Aside from speedtest you can actually use fast.com as well, sir. So it's just the same as the, as speedtest. Mm-hmm.
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Speaker 1
It helped to refresh it. Okay. Okay. Okay. Okay. Okay. Okay. Thanks you, too, Mark.
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Speaker 2
Yes. refreshing the the the devices, especially the modem, since it's new. Yeah. so you really need to do some power cycle in order for it to get the connection. Yeah. coming from your modem. So, yeah, right now it seems that 700 Mbps is it's quite good with with, uh, it's it's almost, uh, I mean there. So you're you're still getting the desired speed. All right. So you can always give us a call back sir, if there's any issue. So, uh, thank you again for calling Linksys. Yes, this is Abby. You do have a great day, sir Aaron. Thank you.
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