Speaker 1
yes, I might have spoken to you yesterday on trying to get my links spreader split.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance Press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. [silence] If unavailable, kindly call back later. [silence] For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. My name is [silence] And my happy today. [silence]. I see. Uh, can you provide me the model number and the serial number of the LinkSys device so we can double check its current status as well? 50D like Delta, uh Delta one zero M like Mary, two nine C like Charlie, two nine five three three. Is that correct? Thank you so much. Let me quickly double check everything.
00:00
Speaker 1
Okay. This is James, and my last name is Tenhouse. That's spelled STENHOUSE. Uh, okay, I'm gonna have to, uh, go on a little walk here. Luckily I can carry my phone with me. And, I need a flashlight. The closest one of the routers is down a floor from where I'm at.
02:00
Speaker 2
my name is well may i ask to whom i'm currently speaking with thank you so much for that one can you double-check underneath the unit is it an mx 2000 the model number [silence] the model number. Thank you so much. All right. In order for you to change the
02:00
Speaker 1
A laptop computer. Well, I've got a computer. That's, I was sitting at the desk with the computer upstairs, yes. A good computer got trashed when Microsoft decided to make it not work anymore, and I got a new one, which is a piece of junk. But, I've been able to kind of fight my way through it. Okay, I am back at my desk. I gotta get the screen to open back up. Okay. Now, I did go, I put in the 192.168.1.1, and the page that comes up.
04:00
Speaker 2
I'm sorry, in order for you to separate the 2.4 into 5 GHz, either a laptop or computer is needed. Yes, either a laptop or a computer.
04:00
Speaker 1
it pops up says why am I getting a warning when I try to access my router setting in a pro settings in a browser and a bunch of stuff it doesn't okay okay go down to the bottom and say continue okay now it says my your connection isn't private go back okay okay. it has uh it says go back has that option to the left it doesn't have the blue dot it says advanced hit the hit the advanced okay. This server couldn't prove that it's 192.168.0 pardon.
05:00
Speaker 2
That's completely normal. You just need to bypass it. [ silence ] Yes. [ silence ] Still the same thing. You need to bypass it and continue to the next one. [ silence ] Yes, that's the one. [ silence ] Yes. [ silence ] Still the same thing? [ silence ] Still the same thing. [ silence ] Just continue to the next one. [ silence ] It should show there. [ silence ] Continue to the unsafe web.
05:00
Speaker 1
Okay, now I've got a big screen. Um, it says, keep your Wi-Fi handy. So, pardon? of the two phones okay this is gonna take another walk. I have to go to the other side of the house to get my cell phone. Yes. Okay. I'm sorry if I give you a tough time, I'm just I don't know how to do this stuff and it's very important to get done. Okay, now I've got to sign in page.
06:00
Speaker 2
click on the picture of two phones click on the picture of the two phones it there's a picture of two cell phones on your screen you need to click on one of them. [silence] can you try signing in using admin admin
06:00
Speaker 1
Okay, uh, give me a second here. I lost my pen. Okay. Uh, tell me what that was again. D A D-M-I-N. Okay. Okay, there's a little box up there that says access router. Is that what I put in there? [silence] the Internet provider is, uh, my brain, uh, give me a moment. Spectrum. Okay. Now, I got a dot here after I did that inside the box. It says incorrect password remaining attempts.
07:00
Speaker 2
/admin, all lowercase. A-D-M-I-N. All lowercase. Yes. Yes. It will ask for a password when you put in, yeah, admin first. It may be I know who the internet provider is as well. Spectrum. Thank you so much.
07:00
Speaker 1
Now it has, uh, okay. I just did that. Okay on the left-hand side. It has a recovery key with five numbers in it. I should put that in there on the right. No? Okay. Uh, the, uh, okay I gotta go back down there. Okay. I'm, I'm, I'm, I'm slow, but I'm gonna try and get there. This is very, very important to get it done. And
08:00
Speaker 2
Alright, go ahead and click on reset password. It will ask for a five-digit recovery key which is available underneath the main parent node. [silence] No, you're going to be looking for the five-digit recovery key that's underneath your MX2000, the parent one. [silence] Because the one on the screen is just an example. [silence] [silence]
08:00
Speaker 1
Should I write that down? Should I, it says there's a pass, there is a a password here. U8. Okay. 8-7-1-5-1. Okay, and I figure I'll go back up to the computer again. I'm going to get some good exercise out of this. Okay, I am back.
10:00
Speaker 2
I'm sorry, which one would you write down? No, just the five digit recovery key. [silence] Absolutely, hopefully. [noise] I'm sorry, what is [inaudible] if they're going to talk to you about the five digit, five digit recovery key.
10:00
Speaker 1
Computer, when you got enter recovery key and I will put that 8 8 71 one 51 submit that key didn't work. Check it and try again. Okay, taking another trip. Well, it is the one that's counted to the attached to the modem. Okay, unless I might have got a number wrong when I was writing it down. Okay, I think it's working now.
11:00
Speaker 2
the five-digit recovery key that you collected, was it your main one? [silence] All right.. [silence] go ahead and try it again.. [silence] Yes, in this part it's asking you to create your new admin password. [silence]
11:00
Speaker 1
Or so like. Can't. Wait. Let me do this. I can see that I'm doing. Okay. Okay. Now, do I hit reset after I've got that in there or do I have to do a second? [silence] Oh, your password can't have the same character twice in a row. So, I had a word in here that had two Os in it. So, I need to eliminate one of the Os. Okay.
13:00
Speaker 2
Yes, you can click reset once you're done. yes,
13:00
Speaker 1
Okay. Now, your password must have at least 10 characters, upper and lower case, is one number, one special character. It has all that. has green check check marks after it all. Now, if I go down and hit reset, or do I have to put something in the password hint? Okay. I'm going to do that right now. Unexpected error. We've encountered an unexpected error. If the issue continues, please visit our technical support site. I think that's where I'm already at. It's uh, it it says 2298, whatever that is.
14:00
Speaker 2
The hint is optional. Once you're done creating your password, you click on recent. [silence] What's the specific error? [silence] Try refreshing the page.
14:00
Speaker 1
OK. You're going to have to explain that to me. right now I've got this unexpected. Oh, I'm not on Chrome. I'm not on Chrome. I am not on Chrome. Uh oh.
15:00
Speaker 2
On your Chrome, there is a refresh at the top left. It doesn't need to be Chrome. There is a refresh option on the browser. It's an arrow that looks like a circle at the top left. [silence] Try clicking the phone again. [silence] all right, Did it accept your new password? How many Linksys MX 2000s do you have?
15:00
Speaker 1
Okay, do you have the time to go through all this? Okay. Okay. Okay, so we're going to do the first one. Okay, which is the parent one, the one that's connected to the modem. And we do 15, to 15. [silence]
19:00
Speaker 2
All right, you're currently getting an unexpected error. You might need to consider doing a reboot. To perform a reboot, you will need to unplug all three of your Linces from the power for 15 seconds and plug them back again one by one, starting from the main or the parent node, make it work again before plugging the other two parent node. I'm sorry, the child node. Yes, go ahead and do a reboot. Once again, unplug all three of your mesh system. After 15 seconds, plug back in the parent node first and wait for it to turn to a solid blue and working again before plugging the other two back.
19:00
Speaker 1
Okay, uh... Okay, that's where I'm at right now. I'm going to pull the plug on that and then I'm going to go to the other two. [silence]
20:00
Speaker 2
Yeah. Once again, you unplug all three of your Linksys nodes. The first one that you need to turn on is the parent node.
20:00