V2 Rubric Detail — f01108c6-7f26-11f1-a…

Well, come the Lynx as support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. We are currently experiencing higher than normal call volume, which may result to a longer wait time. We appreciate your patience. You can also visit our website at linksys.com or our chat support to serve a live chat. We apologize for the delay and we'll be with you as soon as possible. [silence] [background conversation].

Thank you for calling Linksys. This is Ruby. How can I assist you? Oh, unable to connect. Is the Wi-Fi working, sir? [silence] How many Linksys router do you have? What's the model? B2. What's the serial number?

Mm-Hmm. So 20J2060A862751 and okay, let me just check the serial number. Sir, this is your first time calling mixers. Let me just check if it could still pull up the records, sir. What's your phone number? two zero three four eight, 22141. Yes, there's no record anymore. Maybe it's been holy quite a while. Sir allow me first to gather some of your information. Let me just input them in our system and please just bear with us for a while, sir. Okay.

Use your information to create your case on the system. May I know your first name? Alex. And the last name. Glass. Glass. So that's Golf, Lima, Alpha, Foxtrot, Glock. Glock. Oh, the G, like Glock, okay. Thank you, sir. How about your email address? Alexglass@yahoo.com. And how long have you been using this node? Yeah. Okay, yeah, because this note, actually belongs to the end of, like, it's out of warranty, actually, it's more. for.

Already, uh, okay, belongs to the end of life, but I'll do all my best to assess you. I can still provide technical support in this one. But if in case, as you have mentioned, it's just staying on a solid blue light and it's not working, the Wi-Fi is not working. So if in case as we check under a node, if there's like uh something wrong, so we cannot process a replacement or a refund since this is an out of warranty device. But we can check. and again sir, the serial number 20J2060A862751, right? Okay. Sir. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh.

Okay. What phone are you using Android or is it iPhone? Okay. Check first. Uh-huh. Uh-huh. And you already power cycled it the modem and then node? Okay. This is this node is plugged into a direct power outlet. Can we just try this. There's a power switch at the bottom of the parent node. Can you power it off then just give it like 30 seconds then power it back on?

Yeah, on the parent node. On the node itself. Okay, done. Uh, hello, sir. So after you power it back on, just stay on a solid blue light. Hello, sir. Can you still hear me? Okay. [silence] Uh, hello, sir. Can you still hear me? Okay. [silence]

It staying in a solid blue after you restart the node. Can we try, Can we do a hard reset? I'll set a timer. Here one minutes so you need to press and hold the reset button for one minute and you can inform me what's happening to the light, if there's a change. Okay, so press and hold. Let me know when to start the timer. And then observe the light and then let me know if there's any changes. Your good. Right now still blinking red. Okay, good. That was great.

Sell off. okay. okay you can see the blue light now you can see the blue light okay let's go Okay let's go okay good it's it's responding to the reset so let me know if the light changes is it blinking good what color blinking blue is it blinking The light is blinking blue.

Okay. Still, blinking blue. Let me know if it changed to a solid red or solid purple or solid pink light. Mhm. [silence] Okay, perfect. Perfect, sir. Um can you check the Wi-Fi of the node is at the bottom?

Usually it will start underscore Velo set up, B 12 like Bravo 12, C 12. Okay. uh Charlie 12. Uh your phone right asking whether it's iPhone sir or Android. Okay iPhone. So can you check on the wi-fi list on your phone if you can see if this default wi-fi is broadcasting on your phone. Okay kindly connect your phone to the default name. [silence] connected to the default wi-fi to mute your microphone. can you delete the network sir cause I really want to make sure that's the right password delete the network on your phone reconnect back to the default name and then you enter the password at the bottom the default password thank you sir [silence] okay good uh sir I can walk you through how to set

This is the fastest and easiest way. So you have this, um, you will, uh, you have this knowledge how to set it up. Okay, without using any, uh, device. This is called the five press. You need to do the five press, of course, to that node. So on that node, sir, on the reset button, press it for a quick second, and then release. Do it for five times. So it should be press, release, press, release, five times on that node's reset button. Uh-huh. Yeah, just a quick second. So press it for a quick second, let go, do it for five times. Observe the light. Let's see if it will turn to blinking, ping. Let us just wait If it okay we Good It's Flanging So Let's just wait three to six minutes Let's see what will happen to the node slide If it will If it will turn solid blue or green [silence] [silence] [silence]

still blinking sir okay uh okay okay let's just wait then perfect sure so can you test the wi-fi on your phone since it's connected just see if it's working okay try to access a browser or a website okay perfect sure since we are using the default wi-fi to connect your phone do you want to change the wi-fi name like customize it [silence]

Yeah, you have the Linksys application your phone. Yes, yes. Log into the Linksys application using the router password. Let me know if you're on the dashboard. Um, not really, sir. Just open the Linksys application, then log in using the router password. All right, now, since you are using the default name, so you need to manually connect the device. But you want to change it through the Wi-Fi name before, correct?

Let's see if, yeah, we'll try to change the Wi-Fi name and let's see if the device will auto-connect. So kindly open the Linksys app. Okay, good. So click on the menu bar, the three lines at the left upper corner. Click it and then go to Wi-Fi settings. Okay. Let's just wait, then. Okay, good. So just go to the

Yeah, change the Wi-Fi name to the original name and the of course, the password. Just save everything. Let me know if it's done. All right. Can I just wait then? Uh, sir, since you have another WHW - right there, do you want to add it as a child node and as, uh, extender? We can try. Okay. So, just make sure to plug in the child node really close to the parent node. Oh, okay. Since this is your parent node, uh, device, and then you want to add this as a child node to your network. [silence]

okay, so you uh, ok, you want to know, what the ok. okay, so ok. what am i asking? oh, it looks like you might need a hand with uh?

and then what's the light on it. Let's just wait. Let observe if it will change or not. You can restart it. Power it off and on. Okay, blinking blue. Can we just give it a minute to power up? Okay, still blinking blue or is it blinking red now. Okay.

Okay, let's reset the child node. Press and hold the button, release once you see the blue light again. But you can see what's happening to the light so I can guide you. Perfect. Let go, release the button. Okay, and then let's wait until the child node light is on solid pink, red, or purple. Okay. It's solid red. Solid red. You'll see solid red and solid. Perfect, now let's try to run the connection. Okay. Okay, I think we made it. Perfect. Nice.

. Paul just let me know. and while waiting, sir, let me just put this call on hold to check on my resources. I'll get back to you okay? give me a minute. Thank you sir, you're welcome.

[silence] Hi sir. Thank you for patiently waiting. [silence] Hello, sir. Okay, so what's the light on the child node? Okay, solid green. Shit, okay, so thanks.

We're going to add half child no. the fastest and easiest way I do. The five persons on the parent nod again, because this is the fastest to add a child no. the fastest setup also a parent no. So on the parent nodes, reset button press it for a quick second. Let go. Do it for five times. Okay, press the five times. And, the parent, okay, bolt slushing that's good. It means the child no is starting to connect to the parent. It will take like three to six minutes. So let's just wait and observe. So you can have your water right there, coffee. I'll stay on the line, okay? You can just do some stuff right there waiting, okay? Okay.

Wow, that's perfect, sir. But let's just give it a minute for that child to have a stable connection to the parent node before we relocate it. Yeah, okay, sir. Okay, and then, sir, uh of course, you will be relocating the child no so it will be, uh, on the same floor where the parent logo or a different floor? The same floor, but is it inside the bedroom? Okay, so this is the way.[silence]

to relocate a child node, you need to make sure to power off the power switch it's at the bottom of the child node before unplugging its power adapter. Okay, you can start now. You can relocate the child node now. Okay, power it off. Unplug. Then unplug. Then plug in. Power it back on.

Yes, Ken Lee. And then the child will blink again, cuz it will reconnect will try to reconnect back to the parent, so let's just give it another 3 to 6 minutes again. Okay, start to blink right now. Oh, okay. So let's just give it another time and I'll make sure that the child node is on solid blue before we end the call, sir. And thank you so much for your patience and cooperation, sir. So for this one, sir, because it's just that maybe the parent node, which is the one that's staying a solid blue light, maybe it's just needs to like to be reset. Okay, cuz it's just staying in a solid blue light.

not connected. Maybe because we have like a firmware update before. So if there's a firmware update, maybe it was then affected, sir. So we just need to reset then reconfigure. And good thing it's working. Thanks. Oh sorry, the line is breaking up, sir. What is that? Uh, yes sir, it might be also- but since firmware is already updated, sir. Um, you can just observe this one. But if you, for example, plan to update this uh node, you can always check our website, support.linxsys.com. You can check for our latest model, sir. You will really be amazed to our, um, the latest model that we have because it works differently with this WHW03. But of course, this WHW03 also is one of the

fast model that we have before okay this is also well recommended you can still make use of this one because also the price is really kind of expensive this uh WHW03 but for example you want to like upgrade you can also just try it you can get one mesh model one example is the MX6200 that's the Wi-Fi 6 see so you can get for example MX6200 and then since it has higher specification compared to this WHW03 so the MX6200 will play will act as the parent node and these two WHW will act as the child node sir okay but observe the connection for this WHW03 sir still working fine still working good yes sir just observe the connection after do we do the troubleshooting if you have if you need assistance

in the future, you can give us a call. Okay? Just simply provide your phone number to pull up your record. So how about now? What's the light on the child node? Mm-hmm . Oh, God. That's perfect. Everything is working right now. So we're all set. Have a nice day. Enjoy the Wi-Fi. Same to you. Bye.