V2 Rubric Detail — f0c0930c-749c-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-30 16:01
Duration
55m 10s
Contact
Dean Younker
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00135342
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: RECONFIGURATION.
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution1.00/5
Accuracy3.00/5
Communication1.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.6/5

V2 Rubric Scores

Resolution2.19/5
Technical0.00/5
Communication2.50/5
Ownership4.00/5
Escalation5.00/5
Customer Exp1.07/5
Overall44.8% (+12.8)

V2 Grader Summary

The agent identified the warranty-expired status and offered paid support, then performed several reset and LED-checking steps, but the mesh nodes remained partially non-functional and the customer could not access the web interface. Technical guidance was mostly accurate, though some explanations were confusing, and the call suffered from poor pacing and limited empathy, resulting in a partial rather than full resolution.

V1 Case Analysis

Customer unable to set up WHW03 Velop nodes after reset; nodes show solid red/pink, cannot access web interface, error 2298 when creating admin password. Agent pushed paid support, collected payment, performed 5-press reset, power-cycled, but issue persisted. No resolution achieved.

Troubleshooting Steps
  • Checked LED status on parent and child nodes.
  • Performed 5‑press reset on parent node.
  • Instructed 10–20 s reset hold on child nodes.
  • Guided customer to access http://192.168.1.1 and enter recovery key.
  • Attempted to create new admin password (error 2298).
  • Power‑cycled modem, router, and nodes.
Key Observations
  • Agent collected credit card information without confirming payment, violating PCI best practices and support protocol.
  • Call contained long silences, repeated/confusing instructions, and poor call control, especially during payment collection and reset guidance.
  • Agent gave inconsistent reset duration (10–15s vs 20s) and failed to confirm web interface access before proceeding.
  • Agent ended call without confirming resolution or setting a clear next step, despite customer disengagement.
  • Transcript includes hallucinated content (Cardano blockchain pitch) indicating possible system error or agent distraction.
Positive Highlights
  • Correctly identified the device as a WHW03 Velop mesh system based on serial number and model confirmation.
  • Used the 5‑press reset method appropriately for the WHW03 model, which is documented as a valid escalation step.
Agent Errors / Gaps
  • Collected credit card information without verifying customer intent, confirming payment, or pausing recording — a serious PCI and protocol violation.
  • Did not create or reference a case/ticket number, failing to document the interaction.
  • Provided inconsistent reset timing (10–15 seconds vs 20 seconds) for child nodes, contradicting KB guidance of 10–20 seconds.
  • Failed to verify that the customer could reach the web interface before instructing password creation, leading to repeated error 2298.
  • Ended call without confirming resolution or setting a clear next step, abandoning the customer mid-troubleshooting.
  • Allowed hallucinated content (Cardano blockchain pitch at [18:00]) to be spoken, indicating system error or agent inattention.
  • Did not explain error 2298 or offer KB article despite it being a known firmware issue on WHW03.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Customer ends call stating they have Wi-Fi connection but cannot update or access web interface — core setup and configuration issues unresolved.
R2 Partially Met Diagnostic thoroughness conf 87%
Agent guided through resets, 5-press, and placement, but troubleshooting lacked logical progression and failed to isolate root cause (e.g., no WAN test).
R3 Met Correct resolution path conf 92%
Agent correctly identified out-of-warranty status, offered paid support, and proceeded with best-effort troubleshooting consistent with policy.
Technical Accuracy
T1 Not Met Technically accurate info conf 85%
Agent did not establish a diagnostic sequence — skipped basic checks (modem connection, DHCP) and jumped to 5-press without root cause analysis.
T2 Not Met Appropriate tools / resources used conf 88%
Agent failed to use the most appropriate tool: direct access to the parent node’s web interface to check logs, firmware, or internet status despite repeated login attempts.
T3 Not Met No misinformation conf 100%
Agent incorrectly instructed 5-press on WHW03 as a setup/pairing tool; per universal_5press_models.md, 5-press is for diagnostic escalation to engineering, not for node pairing or setup.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent set paid-support expectation early but lost direction with repeated instructions and long silences during troubleshooting.
C2 Partially Met Confirmed understanding conf 75%
Agent used technical jargon and did not frequently check customer understanding; some explanations were vague.
Customer Ownership
O1 Met Ownership & empathy conf 93%
Agent remained on the call, did not transfer, and continued troubleshooting throughout.
O2 Partially Met Proactive follow-through conf 78%
Agent gave next-step instructions (access web UI, wait 3-5 min) but did not set a concrete follow-up or timeline beyond the remaining minutes.
O3 Not Applicable Closure confirmation conf 90%
No prior case history was referenced and this appears to be the first documented contact.
Escalation Judgment
E1 Met Correct escalation decision conf 90%
Agent correctly decided not to escalate, handling the issue within the paid-support session.
E2 Not Applicable Escalation prep & handoff conf 95%
No escalation was performed and none was warranted.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent apologized for warranty expiration but offered little empathy for the customer's frustration with the nodes.
X2 Not Met Tone & rapport conf 85%
Agent maintained a single, technical tone and did not adapt to the customer's confusion or pacing.
X3 Not Met Overall experience conf 88%
Customer had to repeat reset steps, wait long periods, and re-enter information multiple times, indicating high effort.
Call Transcript94 turns · 99 lines
Speaker 1
welcome to Linksin yeah, this is Dean. Hi, Regina. Yes. I tried to set up some nodes and I hit the reset button and now I can't seem to get anything to connect. [silence] I may have called several years ago, but I don't know how you want to look at that. Yeah. Yes.
00:00
Speaker 2
[silence] Welcome to linksys support. To ensure quality service, please have your device's serial number and come- Hi, thank you for calling linksys. This is Regina Brown and her hope that today. [silence] Hello, sir. And [silence] what is your concern regarding of your linksys router? [silence] uh, what is your concern all about? [silence] But is this your first time calling us for support? [silence] And are you calling from United States? [silence] Okay, may I know your first name and last name?
00:00
Speaker 1
Dean, last name is Yunker. Y-O-U-N-K-E-R. D-E-A-N. That's 9-7-0-261-0-5-1-3. Let's see. That's P-E-A-K-M-E-G-A-N-B-E-A-N @ AOL. Combat Coke.
01:00
Speaker 2
can you spell it for me your last name okay so your first name spells as B.E.A.N arid your callback number and your email sir?
01:00
Speaker 1
I have three. I have a router and then two nodes, but I can't even- I can see them from my phone, but I can't access any of them. The main router, so you'll number. So let's see, where is that located? It's here it is. 2G- oh, man, that's hard to read. Just a second. 2OJ 2OM 3
02:00
Speaker 2
And how many linksys devices do you have? Can you please provide the serial number of the parent node or the main router?
02:00
Speaker 1
2B, as in boy, 12045
03:00
Speaker 2
Okay, it's two, zero Jay for Juliet, two zero M for Michael, three, two B for Boy, one zero, four, five. 12-045, okay? So, the model number of your Linksys router is an WHW03. And who is your internet service provider? Now, before we proceed, Dean, I would like to set an expectation regarding of the warranty status of your links devices. Okay, so it indicates in our system that the were
03:00
Speaker 1
Okay. Okay. Okay. I can do that. Yes. Okay. Okay. I understand. Yes.
04:00
Speaker 2
linksys mesh system are no longer under warranty. And I really apologize that life support is no longer available for this. However, we have paid support. So I can still assist you setting up your linksys devices again, figure out what's really going on, but then you need to pay $15. And it's good for 60 minutes of troubleshooting. So you want to proceed with the paid support? Okay. Okay. So by purchasing this service, you need also to agree that it's one time nonrefundable technical support session lasting up to 60 minutes. So just in case we're not able to resolve your issue or determine that your product might be defective, so no refund or replacement. Okay? Okay. Okay. So just give me one to two minutes to prepare my tools.
04:00
Speaker 1
Okay. Uh Dean de-a-n. Yes Y-O-U-N-K-E-R Dean Yonker 5 5 4 7 2 1 9 0 0. [silence] Okay. Uh Dean de-a-n. Yes Y-O-U-N-K-E-R Dean Yonker 5 5 4 7 2 1 9 0 0. [silence] Okay. Uh Dean de-a-n. Yes Y-O-U-N-K-E-R Dean Yonker 5 5 4 7 2 1 9 0 0. [silence]
05:00
Speaker 2
And my and for the paid support. And I would like to ensure that this call is not recorded for security purposes while we're gathering your credit card information, okay? So may I know your first name on your card? Junker. And your card number.
05:00
Speaker 1
[REDACTED_PAYMENT_DIGITS], [REDACTED_PAYMENT_DIGITS], [REDACTED_PAYMENT_DIGITS] Uh, three, two, eight, [REDACTED_PAYMENT_DIGITS] Oh, 1. Uh, for the card, it's different. Oh yeah, that's fine, yes.
06:00
Speaker 2
And how about the two-digit expiration for the month and year? And the security code of the card? Okay, and your zip code. Okay, and the email says megandine@A. O. L, for the receipts. Uh how about for the receipt where I can send the receipt to your email? Okay, that's good, so let me just process it.
06:00
Speaker 1
I'm having trouble logging in right now. I don't have
07:00
Speaker 2
for the receipt Yeah, it's okay Let's just try to fix it. It might be. It doesn't have any internet connection That's why you're not able to log in on
07:00
Speaker 1
Yes, I think that's right. Nope, I got it. Okay. I got it. Uh, it's kind of a solid pinkish looking. Yes. Yeah, they're close. Yeah.
08:00
Speaker 2
am I correct? Right. What is the current indicator of your LED indicator? Okay, that's good. So what is the LED indicator of the parent nodes? There are and The Child Notes. They are all lit solid red. Okay, Kendall, if you will move, Moved the two child nodes closer to the parent node about two or three feet apart. Two or three feet apart from each other. Are they two or three feet?
08:00
Speaker 1
Yeah. Hang on, let me grab that. Yes, they're plugged in too. Yeah. Yes, I reset them. And actually, it's funning because my phone's actually trying to link them better. Um, just by talking to you, you might've... Mm-hmm. Yeah. Okay.
09:00
Speaker 2
[silence] Plug directly to the wall outlet. Okay, so may I ask sir, did you attempt to reset your linked nodes before contacting us for support? So for three notes. So which means you, yeah. Which means you press and hold the reset button each of the nodes for let's just say 10 seconds to 15 seconds. [ silence ] Okay, so let's proceed to set up your linked router. Gently press, release. [ silence ] the reset button of the parent nodes, five times within five seconds.
09:00
Speaker 1
[silence] Let's see. It's kind of a a
10:00
Speaker 2
not too slow and not too fast. [silence] and what is the light indicator the parents no doubt
10:00
Speaker 1
[silence] Greenish color. No. Say that again. It's just kind of a bluish greenish color. Yeah.
11:00
Speaker 2
blinking. Is it currently blinking after you press release the reset button of the parent node? Is it blinking? What is the light indicator of the parent node? solid green. Check if you can access the internet using the Wi Fi name and password of the parent node.
11:00
Speaker 1
let's see, let's see if I can go to my settings on my phone here. OK, let's see. This one is the 8-4F. Oh, why does my phone keep doing that sorry? [silence]
12:00
Speaker 2
Yeah, connect check. by using the wifi, by using the wifi name and password labeled on the bottom of the parent node
13:00
Speaker 1
Just guest password set up and everything. But let's see if you can log in yet. [silence] Hey. Okay. So my wife was able to get on. Okay. So how do I tell if the nodes are working and how do I set up a um, guest password? Uh, green. Yeah. Yeah. Press and release, press and hold for 20 seconds.
14:00
Speaker 2
child nodes. yeah. for the main one what is the light indicator of the child nodes? the two child nodes. they are still solid pink? two? the two child nodes? okay tell her reset the child nodes again sir press and hold the reset button each of the child nodes for 20 seconds. yeah each of the child nodes. the gift already reset both the child nodes. [silence]
15:00
Speaker 1
blue and kind of flow flash. Uh, a model number on this one. It's W-H-W-03-V2, same as the other one. Um, uh, let's see, probably 10 ft. each of them kind of evenly placed. Okay, it's, uh, oh, oh, really? Okay.
17:00
Speaker 2
[silence] What is the model number of the child nodes, sir. Okay, that's good. And how far are the child nodes from each other and also from the parent node? Okay, it's too far. Can you please move them about 2 or 3 ft apart for the set of process? [silence] Move the child nodes 2 or 3 ft apart from the parent nodes.
17:00
Speaker 1
I don't know if I have anywhere I can put these in. maybe kind of loose. Okay let me go get the other one just a second. [silence] Okay.
18:00
Speaker 2
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18:00
Speaker 1
[silence]
19:00
Speaker 2
Okay, what is the light indicator of both child? And make sure, sir, they are on the same room with the parent node.
19:00
Speaker 1
the other one's kind of pink solid and I can see that under my networks on my phone on wi-fi I think something happened to this other node now that I unplugged it. It was working fine and now it's not. The reset mode didn't work on it.
21:00
Speaker 2
okay, so it might, it might that the other node still blinking. So let me know once they're both solid red or solid purple. Is it plugged in directly to a power outlet, or wall outlet, directly pressed on hold the reset button of that node and described the light indicator, I will let you know when to unplug, or and release the reset button.
21:00
Speaker 1
Okay, it's uh, turned solid a couple times and now it's shut off. Now there's a very light, not very bright, but a little bit of a blue light on it, as I'm holding it. Do I keep holding it? What's that? [silence]
22:00
Speaker 2
Okay, let's go. Release...
22:00
Speaker 1
Now the other one that's purple says no internet connection available. [silence] Yeah, it's lights not coming back on. [silence] Let me try this other one I have. [silence] It's not, yeah, it's not doing anything. [silence]
23:00
Speaker 2
It's OK. It's ready for setup. So let's just wait for the other one to turn solid purple or solid red so that we can proceed to the setup process. Can we cover the light indicator on top with your hand if it is blinking?
23:00
Speaker 1
It was working, but now it's not. Okay, let's proceed without these two, this other note. I don't think it's going to work. At least we have one. Yeah, sounds good. [silence]
24:00
Speaker 2
Okay, can we turn off that one for the meantime and set it aside? Okay, so this.
24:00
Speaker 1
The reset button,
25:00
Speaker 2
Time go back to the parent node, then press and release the reset button for five times within five seconds. Yeah, press release the reset button of the parent node five times within five seconds. notice the light indicator. Blinking. can we do it? Can we do it? It's blinking. Is it blinking? Are you sure? Okay, can we do it again, sir, not too slow and not too fast?
25:00
Speaker 1
Two, three, four, five. And I kind of flashed red and now it's flashing yellow. And flashing yellow. Now it's just solid bluish green. It's flashing red. Okay.
26:00
Speaker 2
Okay, check the light indicator of the child node. How about the child node that's right trying to sit up? Okay, it's setting up. So let's just wait for that one to turn solid green or solid blue for three to five minutes.
26:00
Speaker 1
[silence] [silence] [silence] [silence] it doesn't look [silence] and it's still flashing red on the child node.
27:00
Speaker 2
It's okay. It will take three to five minutes for an
27:00
Speaker 1
Okay, now it's blue. [silence] And now it's flashing blue to red. Let's see. And now it's back to blue. Does that mean it's set up then, when it goes blue? Now it's kind of flashing off and on blue.
28:00
Speaker 2
Nodes here to set up. Observing it. [silence] Yes. Doc...
28:00
Speaker 1
Keep on. What. [ silence ] It's plugged into the wall outlet. It's solid blue now. Is that the color it should be? Say that again. Say again.
29:00
Speaker 2
observe. Observed. Is it plugged in to a power outlet or to a power strip? OK. Yes. Can you please unplug that one & then connect the other node that we just turned, um, we turned off earlier to the same wall outlet? Unplug that node that is already working & connect the other node to the wall outlet.
29:00
Speaker 1
Well, I don't have the other one plugged in just one. I just have one child node and one parent node. So, the the one that we're trying, the the child note is not working, you said? It's not setting up? Or is it set up? It's solid blue now. That mean it's set up? Try and connect the other child mode? Okay. Um, I plugged it back in and it's, then the child node is working. So, I think it's set up now. Now I can plug in the other one. Okay. Um, wait, there'll be two blue lights. It's working.
30:00
Speaker 2
same outlet of that node that is not working regarding where the working one sir since it's already set up unplug that one to connect the other node to the same wall outlet yeah it's already set up it's already set up then proceed to unplug that one and set aside and connect the other node to the same outlet connect the other cell node to the same outlet
30:00
Speaker 1
It's flashing... No it's just a solid like red or pink. The other child node. Yes. Mhm. Should I unplug the other node that we have set up already or leave it plugged in? Okay. Okay.
31:00
Speaker 2
Is it connected to the wall outlet where the other node is working, and what is the light indicator? So, yeah, I asked you earlier to unplug the working node so that we can plug in the, other child node. With the same wall outlet. Now, what is the light indicator for that node now? Another thing is. [silence] you need to press this button here. Press the button on the side to reset it.
31:00
Speaker 1
[silence] [silence] oh sorry. it is. it is plugged in. well no. [silence] okay, now it's flashing. it's flashing blue slowly.
32:00
Speaker 2
Blinking. Is it Blinking Blue? What do you mean for not yet? Is it not plugged into the wall outlet? Is it not plugged in? And is it blinking? Can we check if this device is turned on?
32:00
Speaker 1
the flashing blue. Okay, it just turned on red. Uh-huh
33:00
Speaker 2
so just keep on observing it cause it will take two to four minutes for a Note to fully boot up. okay now go to the parent mode, press release the reset button for five times within five seconds
33:00
Speaker 1
Well, okay, yeah, this, uh, flashing yellow. And now the parent node is, uh, bluish-greenish. And the child node is flashing red. Okay.
34:00
Speaker 2
okay, it's setting up, so let's just observe it for 3 to 5 minutes,
34:00
Speaker 1
[silence]
36:00
Speaker 2
And it's still blinking red? Okay. Okay.
36:00
Speaker 1
And now it's, uh flatting. Say that again. I I I already I already did that, but I was going to try and add a guest instead of a like an admin. Okay, it's blue now. Does that solid blue mean it's set up? Um where's the laptop Meggan? I don't know how to put this up on here. I do, so I need audio. Okay. And now we're in the, can you see that upside down? [silence] I have things I do not understand. I would have to say that. And we've got a laugh. Can you also switch out the power source to the black one and have it go in, what's it called, wand mode? Um it's tuned. Um where's the power switch, everything's on? Okay, it's blue now, does that solid blue mean it's set up? Um where's the laptop? [silence] [silence] [silence] [silence] Huh? [silence] I think the power thing went off. [silence] what's this, these black things?
37:00
Speaker 2
yes, [silence] Okay, so can you please access the web interface? Do you have a computer or a laptop in your end? And I would like to set an expectation sir that due to the firmware update, this model numbers, which is the WHW03 are no longer.
37:00
Speaker 1
[KEEP_UNCERTAIN] Say that again? Okay, maybe that's... So I was on and I was looking at that, but I wasn't able to play... do anything. But maybe I can now that I have Wi-Fi. I don't know. Let's go check. Yes, yeah.
38:00
Speaker 2
Okay. Ok, this why this W-H, W-H003 series due to the firmware update are no longer visible on a Linksys app. So, you really need to access the web interface, the web interface of the router to hear, to manage your router settings. Yeah, make sure your computer is connected to your Linksys network and then open a browser. touch Google.
38:00
Speaker 1
Okay. Okay I'm ready. 1 9 2. Uh-huh.
39:00
Speaker 2
okay, open a browser, Google. Then on the address bar, type 192.168.1.1.
39:00
Speaker 1
So it says it not private. OK. here. it's asking for a five digit recovery key.
40:00
Speaker 2
that one that one yeah 192. that 168. that one that one and then enter okay click advanced or proceed continue okay it asks you to create your own admin password this is the recovery
40:00
Speaker 1
So enter the my. Password Oh, oh Up at say I was entering my password. Now it, okay, let me see what that. Okay, and it says admin password password hint
41:00
Speaker 2
The recovery key is labeled on the bottom of the parent's node. Your admin password is actually different from your Wi-Fi password.
41:00
Speaker 1
It says it unexpected error. Visit our technical support for further assistance. 2298. Unplug the what.
42:00
Speaker 2
Yeah, please proceed to create an admin password and follow the standard rules. What is the error? Unexperted error. Okay. Now, unplug the parent node, unplug the ethernet cable from the modem. Unplug the ethernet cable first.
42:00
Speaker 1
Wait, Scott, the car. Oh. What the. The main one coming from the modem. Okay, done? No. There's nothing. There's no light now. Can you give me a timeframe on that? Yes. Just the ethernet cable.
43:00
Speaker 2
uh, of the router? Uh, that is connected to the modem? [silence] Yeah, the ethernet cable coming from the modem to the router. Unplug it. Uhplug the router from the modem. And then what is the light indicator of the router? Is it solid red now? What do you mean for there's nothing? [silence] Did you unplug the ethernet cable? [silence] Uh, just the ethernet cable, but the light doesn't show up.
43:00
Speaker 1
It's not, there's nothing. It's gone dormant, it's not working.
44:00
Speaker 2
It must turn its LED solid red. Then connect your computer to the Wi-Fi name and password of the parent node. [silence] Are you connected to the Wi-Fi?
44:00
Speaker 1
It's, it's nothing. that's nowhere to be found. it's not even coming up on my phone now. No, I didn't. it's coming back on, but uh kind of a bluish green. Yes. Yeah, but I didn't have, I didn't have power. [silence]
45:00
Speaker 2
even if you [silence] it will be off. So, no, maybe unplug the power adapter. Make sure it is turned off. What is the light indicator on your router? Did you connect the ethernet cable back to the modem? You need to unplug that one, Sir. Because we are able to receive an error 2298. That's why I asked you earlier to unplug the ethernet cable from the modem.
45:00
Speaker 1
Okay. It's unplugged and now it's slash and now it's red. Yes. Now it's. Okay, let's see. Okay, it's connected. [silence]
46:00
Speaker 2
wait we did not unplug the power adapter, so you must have a power. okay, now connect your computer to the Linksys network. Okay, open a browser, Google, then type 192.168.1.1.
46:00
Speaker 1
Yeah, I'm back to creating new admin password. Okay, I hit reset and it kinda came back. Does that mean that it actually took? No. I think it's set. Okay. I did that and I hit reset.
48:00
Speaker 2
So were you able to access the web interface sir? Access one nine two dot one six eight dot one dot one? And then create your own admin password. Use the recovery key labeled on the bottom of the parent node. Is the error two two nine eight still appears? When you try to change your admin admin password? Okay proceed to create your own admin password.
48:00
Speaker 1
Now it's on my phone it's, I'm not able to log in it says I have no Internet. So that makes sense. Okay. Does it mean that I've reset? It just stays on that page when I hit reset. It doesn't do anything. Yup. And I'm on create a new admin password. And my lintless node is flashing red. Is that what it should be doing? The parent node is flashing red?
49:00
Speaker 2
So our um Did do access 192.168.1.1 Again. Then proceed to create a new admin password. Yeah, it's okay, sir. It's okay. Our main goal here is to access the web interface. before we're going to plug that one back to the modem. Yeah, but we can still we can still access the web interface of the router even you doesn't have any internet connection. That's why proceed to create your own admin password. Okay. Can you please exit open the Google again? Make sure it's Google. Then on the address bar, type my
49:00
Speaker 1
okay and i'm back to this isn't private.
51:00
Speaker 2
router. local. [silence] yes. okay, click this.
51:00
Speaker 1
okay, entered five digit key. links as Wi-Fi, create a new admin password and hint. is good. it resets. Unexpected error, 2298. seconds. no. Yeah. could it was work. Now she had me plug it trying to get access I'm going to have to let you go because we got uh some work we got to do and so I plugged the Wi-Fi uh back into the uh uh modem and it's a solid red now so at least we have access an internet connection but I just won't be able to um update Okay Okay
52:00
Speaker 2
What is the light indicator for parental notes? The problem is that we're not able to access the web interface. And if the issue continues, you really need to reset and reconfigure your Linksys mesh system.
53:00
Speaker 1
No, we need to get to work. At least we got Wi-Fi connection. Okay. Okay. Thank you for your help. Thank you. You too. Bye bye. Okay. So let's go like this one. in here. What is she trying to do? [silence]
54:00
Speaker 2
So, would you like to continue the troubleshooting? Mm. Okay, so I guess you can also feel free to call us back, sir, since you still have 20 minutes remaining time. So I will going to take note here that you need to access the web interface. to create a guest network. So, for the meantime, connect the Apple note back to the modem. Connect the ethernet cable. Okay. You're welcome and have a great day. Bye for now. Can you please end this call for me, Dean? Hello?
54:00