Speaker 2
Welcome to Lynx Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linxsys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press 2. Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
But with each of those, do you see the router? Can you see it on your phone? I can't see it on the phone, but I'm getting up on stations, and it's told me that it read out everything that is available and troubleshooting here that says előtt that saves mistakes. I recyclers noticed Excel, it's connected to it. I've already done that. Rewrite the router and wait 30 seconds. But it's not going back full there yet. It's not. So, none of the bottom works. And so, this person said it's behind the door. And he said, senduh, and then reah. Good job. Just crashing over. I'm No, probably. Can you turn that around and let me get a picture of that? Yeah. I mean that's We enjoying. Exactly what I was enjoying. In the process of doing. Because there's the password and stuff is on here, too, for you. Yep, but I'm not gonna use that password. So you want to send that to me? Yeah. Made the serial number on it. But you know, if you, if you... Send me that picture, please. two, 10, three, one, 5th. three, one, six, seven, seven, four, six. two, 10, three, one, six, 7, 7, 4th. yeah yeah we try to not reset literally just unplug and turn it back on and it won't it goes to red and blue red to blue at at this moment no uh we need a router want a
01:00
Speaker 2
So the back of that supports, this is Chromholg east, which is a three. Uh, make sure what's the problem here with your linger, with your link sys router. Yes. Yes. Um, just to confirm. So there is no internet connection coming from your link sys router, is this correct? I see. Uh I apologize to hear that. And how long have you been? Experiencing with that. Uh longer. We have at least, um, uh session and a half, you're, you're governed. dealing with that? Uh duration.
05:00
Speaker 1
Um, just today.
06:00
Speaker 2
Experiencing the issue. Just to Is there any power outage or any internet outage happened there's recently? All right. It's just suddenly disconnected. All right. No worries. Let me I see what this concern. Before you proceed, can we provide the model number and the serial number of your links is router? Got it. Then how about the serial number, Sir? Got it. Thank you. [silence]
06:00
Speaker 1
spectrum. no. three. uh, yes. with the same model number? yes. yeah. no. correct.
07:00
Speaker 2
so much and also may know who's your internet service provider? Spectrum. Okay. [silence] and you did not upgrade any um subscribe speed or have any modem, correct? Okay. [silence] and how many links of device do you have if I may ask? Almost 3, um with the same model number? Okay, all right. [silence] Thank you so much. Let me see here. Uh huh. Uh huh. All right, and one of the note is connected to your um structure modem, correct? Hmm. I see. And what's the light status of the main node? The one that.
07:00
Speaker 1
What's the question? Oh, the light status is red. Is red and the light status on the three additional. Yeah, it's red. All three. Nods, no three. it's solid red. Twice. Uh-huh twice Tracy. Ty.
08:00
Speaker 2
the device is connected to your model. What's the light status? Mm-hm. Yes. Is it solid red or a blinking red? I see. All right. And you just unplugged and plugged it back in, correct? That's the um troubleshooting you've done so far. All right. Let me look at this before we proceed. Can you provide your first and last name and also your email address for me to keep record here?
08:00
Speaker 1
have you already found me of course house for three eight at Yahoo dot com if it's what it is it is I have a technician here from the cable company yeah [silence] and I'm a cable guy
09:00
Speaker 2
all right, thank you so much, Shasi, so that's it. yes, please, okay, um, can you provide your email again? got it, thank you so much. let's see how that come out, right. and have you tried to check also the cable if it's properly plug in, Shasi? if the cable, the Ethernet cable is properly plug in on your Linksys router. okay. [silence]
09:00
Speaker 1
Okay. The box just turned white. Did you do something on your end? Okay, it just turned white. But it took 20 minutes to do that. So the other nodes are blinking red. The other two nodes are blinking red. Okay, they're looking for the main node. Well, I bought a 5,000 square foot coverage. So, it is definitely within 5,000 square feet. What does it make a difference? Right now, the one node is probably less than 30.
10:00
Speaker 2
No, I did not do anything... All right, so they were blinking red, That means that they are searching for the main node, yes, and how far is it from the main node, sir. Um Right now, how far? [silence]
10:00
Speaker 1
feet and the other one is probably six 20 feet. And does it, can the can the made node sit behind the television or does it need to go some place up. It can. Okay. Correct. Okay. Good deal.
11:00
Speaker 2
All right. OK. So the main node, now is solid light, correct? And it took, main node is solid right. Takes 20 minutes. OK. All right. And can we move closer the to child node are maybe about 2 to 3 to 6 feet away from the main node, both of the child nodes so that it will connect. [silence]
11:00
Speaker 1
Yeah, okay, I'll move the one that's 20 feet away because that's good. Um... Why does this have to happen? Why why is it not connecting? I mean, I shouldn't have to plug, I'm not even far away. Hello, ma'am. Yeah, I think my question is if it's a 5,000 [silence] work foot coverage.
12:00
Speaker 2
because the child node yes because the child node lost connection with the main node that's why you need to move it closer so that they will have connection and then once they have solid white then that's the time you may relocate them again [silence]
12:00
Speaker 1
why do I have to move them? Is my question. So are you telling me that I need to bring all three nodes closer together? Okay. Okay. Okay. Okay. Okay. And and why does each Evolve node have a different Wi-Fi name?
13:00
Speaker 2
so to have a smoother coverage the the distance between each node should be within 20 to 30 ft away, even though it covers up to 3,000 sq ft. for the mint time, when we start and when we connect it because once they have a stable light indicator, then you may relocate it to the area you want to relocate.
13:00
Speaker 1
when I bought them as it's a set. Why do they not have the same name? Or does that matter? Okay. Okay. Okay.
14:00
Speaker 2
because you can make each node here as a parent node and once you create them as a parent node, then they will copy the settings of the parent node after. that's the reason why they have different WiFi name and pass. [music]
14:00
Speaker 1
okay they're processing. but i brought them both together. i brought all three. all three of them are within three feet of each other. i'm sorry. i took the nodes that were in the in separate rooms and i brought them to one central location and plugged them into the outlet.
15:00
Speaker 2
you mentioned earlier said there is one mode like feet away from the main note, correct. I see all right, so you just plug in the note to that correct. You just plug in the note from the power source, I see. Let's wait for about two to three minutes.
15:00
Speaker 1
[silence] Yes, it is. [silence] Are those zeros in the serial number or the letter O. Okay.
16:00
Speaker 2
the main node is still solid white, or the parent node? dead sir. There's zero sir.
16:00
Speaker 1
My laptop logs. Every device connects to the main. Yeah. Yeah. Let me see. Yeah. Yeah, I'll have to get a log on. Cause I have to do Um. Let's see. Yeah, I think it's working. Nope. It's not working yet. How's that? Yeah, that's working. I can speak just OK. Just go ahead. We're all clear. 1, 2. [silence] Thank you. Uh huh is it on? Hold on, let me find out. There's, they're, they're flashing blue. They're flashing blue, uh huh so, is this speed test, take the edge, into, yeah I think there's something going on with the uh, now does it show connected down in there, wireless Wi-Fi.
17:00
Speaker 2
hello sir yes can you tell me what's the light what's the light status of the child node all right so they're still flashing blue let's wait let's give it another minute
19:00
Speaker 1
Uh. Uh. Uh, what does that say? Uh. Yeah. Still flashing blue lights. [silence] Yeah some [silence] reset my nodes [silence]
20:00
Speaker 2
I see, all right, still flashing blue. All right, now, let's give it another minute, sir. If it's still flashing blue, the next thing that we need to do is we will reset the child nodes and then connect it back to the network. [silence]
21:00
Speaker 1
Will it read? Was it... Was it only the, the, the secondary? Correct. Does... Okay. I know what... Yeah, something's wrong here. [silence]
22:00
Speaker 2
Only the child nodes. Yes. Since the main note is wrecking, correct? It's sold...
22:00
Speaker 1
I think there's something with that nodes right. There. Go out there because we try to charge them. Try it and see if they versus turn to the speeds. They're going to have to put on your account to they do. Do we can take it back off? You're scared. You would charge when you take it off. Yeah. Actually, no actually they're red. They're blinking red. No blinking red. Reset with.
23:00
Speaker 2
So is it still blinking blue sir? Alright, so let's reset back to that. solid red. Blinking red, alright. Alright, so they're blinking red. Okay, let's reset this child motor. So kindly press to
23:00
Speaker 1
yeah Okay. you says reset until they turn blue Okay. I released it. it's blinking red yeah I did I did uh huh yeah I kept it on there till the light went off and when it went off I released
24:00
Speaker 2
style, since both of the child modes are blinking red, correct? So, kind of press the reset button and press and hold the reset button until the light went off and release once the blue light is showing. You can do one at a time. Yes, the light should turn off and then go back to blue, then that's the time you will release the reset button. Did the light went off sir when you with the?
24:00
Speaker 1
Yeah. Okay, I did. They're both red. Okay, one is blue. A solid blue. The other one is blinking red. Okay, hold on. Yeah. The other one is blinking red. It's still. It's blue, blinking blue now. We had to reset these.
25:00
Speaker 2
You're right. And you can do it for the other note as Well. Press and hold until the light went off. Uh-huh. Is it? uh-huh how about the other one? All right.
25:00
Speaker 1
the one. the one box is still blinking red. it's solid blue. okay I did it. Okay. Okay it's blue. Okay it's solid blue. Okay. [silence]
27:00
Speaker 2
How about the other one? Solid for the blinking red ones, you're kindly press and hold again the reset button of that blinking red, like that blinking bed like that until the light comes up. All right, let's wait for two to three minutes until the light turns to solid blue. Uh, let's wait, circus. It might change to fading blue after. [silence]
27:00
Speaker 1
It is blinking, you're correct. [silence] You are. [silence] Okay. [silence] You have both? [silence] No. It went back to blinking.
28:00
Speaker 2
And let's give it about two, three minutes until the light of this last node will change to solid blue and we will connect it after. [silence]
28:00
Speaker 1
now solid okay with on solid blue okay this the additional solid blue which my personal listen the reset button the pay
30:00
Speaker 2
all right all right so they are all so the next thing you need to do sir is kindly press the pair button of the main node or the parent node the one that is connected to the modem press it once once only the no the pair button yes the pair button um it's the middle circle the big one just press it once [silence]
30:00
Speaker 1
Okay, the pair button. It's going to be, just press it once, not the reset, the pair, P-A-I-R. Okay, just press it once. Okay. All right, we pressed it. Big circle. What's the light status? Solid white. No, it's solid white. Okay. It is. Mm-hmm. Maybe press it again, make sure you did press it. then just right. Okay. Hold it for one second. Hold it for one second. That's it. That's it. Okay. Now it's solid light.
31:00
Speaker 2
Yes. The big circle. All right. What's the light status? Is it blinking? Solid white. Yeah, just press it one second for one second. All right. What's the light status? [silence]
31:00
Speaker 1
It's flashing light. It's flashing white. They are blue. Solid blue. No man. Yeah. Still flashing white.
32:00
Speaker 2
hearing family speak they
32:00
Speaker 1
3 feet. 3 feet. I mean, yeah. They're very close. I mean. Yeah. Now the set. Okay. Um, okay. The second node is the additional one of the additional nodes is blinking white. Mm-hmm. [silence] Here is about 3:00 p.m.
33:00
Speaker 2
You'll flashing light. Okay. And how far are these two again sir from the main node? These towers? It's okay. All right. Got it. Mhm. All right. All right. So one is flashing white, the other one stays solid. All right. So let's give it about three to five minutes sir, until the light of the one that is flashing white will change to solid again.
33:00
Speaker 1
Can I get a picture? Sure. Yeah. Absolutely. Can you tell? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. [silence] What is it that you want to do now? Xenos. If I could match Xenos's, or not. And now we'll take our time. This is a Madcast system. I do know that that's the sea ultimately that the one that people always, yeah, it's still not working. What's the light over there? Flashing white and solid blue? Flashing white and solid blue.
34:00
Speaker 2
Hello, sir. Yes, thank you so much for Morrison waiting around. So what's the latest status of the two child nodes? bashin one of this. Sir, all right.
40:00
Speaker 1
We've unplugged them three times. they've, they've been unplugged. We've, we've done that. We've done the unplugging. Um, I forgot one of the things. Okay. So, unplug them all. Basically, unplug them all. Okay. 20 seconds.
41:00
Speaker 2
unplug sir both the um main node and this child node that has flashing white and wait for 20 seconds. for the one last time sir since we set it up again. all right. wait for 20 seconds. yes. before you plug it back in.
41:00
Speaker 1
Yeah. All three devices are plugged back in. We waited 20 seconds.
42:00
Speaker 2
All right, I see, all right, so let's wait for two minutes until the device is done starting up. Can you tell me, sir, what's the light status? Uh-huh.
42:00
Speaker 1
yeah but I can't get on it No not my phone on my laptop
46:00
Speaker 2
One is “fusion red,” one is “smoky gray.” [silence] If I may, sir, do you have a Linksys app? Um, all right. Um does your phone, is it connected now to the Linksys um wi-fi? Where is [silence] your Linksys app is downloaded, sir? Is it on your [inaudible] on your laptop? Okay. So, can you access the Linksys system?
46:00
Speaker 1
Okay, my phone is connected to my link since it's connected. And we'll see.
47:00
Speaker 2
Yes. [pause] Well, if we're going to start, because my Wi-Fi is slow, [silence] does your device have a Linksys app on it?
47:00
Speaker 1
My laptop just came up. But it's just slow pulling up the link. Okay, where am I going? Let's see. Where am I going? My la- my laptop might be doing something so tell me where do I need to go to get to the app? Browser open. Where do I go?
48:00
Speaker 2
All is it going to connect now to the lynx sys? Wi-Fi. All right. Let's access it on the browser. Kindly open a browser. All right. Kindly type in 192.168.1.1. [silence]
48:00
Speaker 1
It's not letting you in. Hmm. We have to type it in here. Okay. The there 192. Give it to me again. Got 168. It says your connection is not private. Um, No, I'm using Chrome. Yeah, so I thought it didn't okay.
49:00
Speaker 2
What's the message? Or what, what can you see on the page? 192.168.1.1. All right. So are you using Safari or a Chrome? Yeah, let's bypass that one, click advance. All right, and then click to proceed to 192.168.1.11,56
49:00
Speaker 1
Alright. It's trying to reach, the link says, now, if you're not an administrator, now base Wi-Fi 7 router reaches page, your current device is not connected to the router. Your VPN is enabled. You're using a custom DNS provider. That's not true. HTTP. Did you say colon colon?
50:00
Speaker 2
All right, so that's the error. How about just type in ser, um, instead of 1.92, can you type in http colon forward slash, forward slash? [silence]
50:00
Speaker 1
okay, forward, forward. Myrouter.local, okay. Yeah, I mean, okay, brother. There you go, let's see this. I'm trying to swim.
51:00
Speaker 2
yes. forward slash forward slash my router dot local yes
51:00
Speaker 1
nothing it keeps processing okay so on my cell phone you want me to do what yeah yeah I have something here I didn't know my password
52:00
Speaker 2
Right. What can you see on the page? [silence] Kindly see, sir, if you downloaded the Lincess app. Can you sign in using your router password? And then candie double check if your phone is connected to the Linksys Wi-Fi.
52:00
Speaker 1
my Wi-Fi is on this current network connected and has my network name Velop set up six a one dash guest okay I mean right now my phone will run into get to my next job the
54:00
Speaker 2
What's the Wi-Fi name? Are you connected, sir? I'm not on the guest, sir. Um, can you see the your other network?
54:00
Speaker 1
you say you weren't leaving till we got this done. Right, I know, I'm not allowed to troubleshoot with Lisa, so my supervisor just hit me up, um, because it's not our equipment, so what I'm going to do is I'm going to leave you my phone number and if you can't get the links to up and running, give me a call and then I will come back and, uh, set up a spectrum router. man. My technician from the cable company cannot stay here. So, is there something wrong with my router? My, my, um, router? Because if so, you just need to send me a new one. We're troubleshooting for the last hour. And what what we're doing is not working.
55:00
Speaker 2
uh huh and I think and that's why we will isolate the case or the problem. We will connect it using the links app or the browser and if it's still not all working then that's the time I will escalate the concern to our level two team to properly escalate it and they will check what's the problem with your
55:00
Speaker 1
okay, but the checking to see what the problem with the router is not solving the problem cuz I don't have internet. No, I can't. It's showing you that it's white. Yeah, then it's solid white, but we cannot connect to any, it's taking forever to connect to any internet. Now, when I plugged the ethernet cable from the router into my meter, I'm getting 580 megabyte speeds off of it. I'm getting perfectly fine speeds. I can search the web on my equipment perfectly fine, plugged directly into the modem. As soon as we power cycle the modem,
56:00
Speaker 2
The main node is working now, right? Then have you tried to access any application if it's working, if you can open any application or any websites? All right, but the main node is solid white. Mm-hmm.
56:00
Speaker 1
put it back into the router, the router turns white, and then we can't get any internet. uh... no, no. I don't know why I would need to connect my phone when I've got two laptop devices. My phone runs off of the too. Okay. I'm going to do this right quick. If this doesn't work, then we need to we need to get me another device.
57:00
Speaker 1
This is not productive. [silence] It's not logging in. The VELVOP. VELVOP set up six, five gigahertz. No, you're... The, it, it's not. I put in the password and it's not advancing. It doesn't tell me that password is incorrect. It doesn't give me anything. It's not advancing. When I hit login, it's not logging in. Now, I'll go back.
58:00
Speaker 2
Which WiFi name you want to connect it? Sir. Six eight one five, two five three eight, five two five seven, sir, right. And what's the error? You cannot connect to the network. Can you double check, sir, if you input the correct password? [silence]
59:00
Speaker 2
All right. All right. Are you on your Wi-Fi settings, sir, on your laptop? [silence] OK.
60:00
Speaker 1
I don't know that you. I've got 25 devices in my house, that you're telling me that I'm going to have to go through and have to reset, to include my security system.
61:00
Speaker 2
Because the last resort of this one, sir, is we, yes, we will need to reset your main node. And once we reset that one, it will go back to the default settings and then all the devices that are connected to your Linksys router will be disconnected and we will set it up again. That's the last option that we will do. Yes, that's what we will do. And I sincerely apologize since the last resort is [silence] for us to reset the main node. [ silence ]
61:00
Speaker 1
There is defined on this route. Okay. If I can get it and I put in my line, I can guarantee you, you'll get faster on the. Okay. What's your number? My number is two one two two zero two one two. Oh, 8 3 4 6 1 2 9. And we'll get you. What's your name again? Jay. And I will get to the bottom of it. We got help here, but the thing is, is UM, it is going to come down to the router. While it was ours or whether you use the one it's, that's where the issue is. Because I am pulling 580 MB off the back of that modem. We are getting the speeds for guarantee you the speeds of 800 584. We can guarantee improved, uh, that we're getting into you off the back of that moment, cuz I have them all right here in this machine. and so we know we're getting the speeds. The problem is getting those speeds into your house. with Linus, I can't guarantee that. with mine, I can. I understand what you can guarantee with your equipment. I got it. I got it. I'm with my. J. J. J. okay. We've got, we got, this router is bad, and this is the second one I've purchased what Linksys, and I'm not happy right now. Hello. Yeah, this is not good. I spent too much money on on these devices for these things not to work, and you all sent me this one. [silence] [silence] Before I, before I do that, let me let me go to, let me go to my desktop and see what happened. You're gonna assign me to what, um,
64:00
Speaker 2
Yes. [silence] I'm sorry to hear. That one, sir. [silence] So, the last resort of this one, sir, is for us to reset the device. [silence] And for this one. I will escalate this one to our. [silence] Yes, [silence] I will escalate this concern to our advanced team, and they will contact you within two
66:00
Speaker 1
Ma'am, Ma'am, that. Yeah, that's too long. That is too long. I need someone to call me beforehand. I'm sitting at home. I do not have access to. to technology in order for me to get my work done. two to three hours is too long. I I've been, I've been on the phone for an hour and seven minutes. Okay, what is that? I'm at my desktop. What is that number that you said to put into to the browser, one nine eight.
67:00
Speaker 2
two to three hours before they contact you back. it's 192. that 168.
67:00
Speaker 1
going to it um on my desktop got a black screen uh um now my desktop computer
68:00
Speaker 2
Right. Did you access the page?
68:00
Speaker 1
My computer is on the second floor, right above my main office, but the server is been down for the last three weeks with the vacuum, so I moved stuff over here, and it's just kind of funny.
69:00
Speaker 2
if you want to we can proceed with the reset with the main node all right so let's proceed um we're setting the main node so kind of go to the main node sir and press and hold the reset button until the light went off and release once the blue light is showing make sure that the light went off first and release once there is a blue light.
69:00
Speaker 1
Okay you should go to the main not and hit the reset button. say that again okay press and hold the reset button until the light goes off okay on the main now
70:00
Speaker 2
Yes. Yes, the one that is connected to your modem. Press and hold. Make sure that the light went off, alright? Mm-hm. Make sure that the light went off, and then the blue light is showing after, then that's the time you will release the reset button. [silence] Yes. Yes, the one that is connected to your modem. [silence]
70:00
Speaker 1
Okay, light it's off. Release the button. Oh wait, until there's a blue light, I'm sorry. Okay, there's a blue light. Okay. It's okay. okay. Am I gonna have to create a new network. [silence]
71:00
Speaker 2
wait until there is a blue light Alright, release please Okay, let's wait for about 2 to 4 minutes until the light change to solid blue
71:00
Speaker 1
Am I going to need to create a new password?
72:00
Speaker 2
Yeah, sir. So once we set it up, then you need to create a new password for your WiFi and also create a WiFi name or customize your WiFi name.
72:00
Speaker 1
[silence] All right, I did it for five times. [silence] It's white. [silence] [silence] that's blinking.
74:00
Speaker 2
All right, so it's going to go. Alright. All right. So now solid it can be press the reset button five times like press release, press release for five times, not too fast, not too slow. All right. Um, is it blinking or is all dead. All right, let's wait for about two to three minutes again until the light change. If the light will change,
74:00
Speaker 1
So what default Wi-Fi name? Oh, okay. Okay. And how, and where would I do that? On my laptop? Uh, yes. You can do it. Okay. Okay. You can you get solid white.
75:00
Speaker 2
solid white it means that it's already connected and let's try to connect your laptop to that default Wi-Fi name and see if the internet is working then you can find the default wifi name and password under the main node there is a sticker under that node yes you can do it on your laptop or your phone whatever device
75:00
Speaker 1
Yes, it is still blinking white. [silence]
76:00
Speaker 2
All right, let's give it a minute or two. This is might change to solid red then back to solid white. All right, can you tell me what's the light status of the main node? Is it still blinking white? All right, still blinking white.
76:00
Speaker 1
It's solid now.
80:00
Speaker 2
All right, so is it so flashing white, sir? It's solid white. So kindly connect there your laptop or your phone to the default WiFi name of this main node. Find it under your WiFi list.
80:00
Speaker 1
okay, so my laptop is sitting right next to the main node and I just logged on to Google and it came up. The web browser opened up right away. So, um, yeah, let me see. Yeah, I didn't have to put in the new password.
81:00
Speaker 2
So would there be like anything else, please? That maybe I should, um [silence] Uh-huh. All right. [silence] and your laptop was connected already. To the internet.
81:00
Speaker 1
It's gotta be this router. Because the distance I should be able to pick up. So. So, you're talking about that one, nine, two, let's try that. See what happens. page not found. It says link sent smart wifi page not found. Sorry, but we can't open. So let me click the link. Link says smart wifi. It goes to the advanced. So I click advanced. [silence]
82:00
Speaker 2
[silence] All right. So yeah, one of our two, that one, six, eight, that one, that one. [silence] Yes. And proceed.
82:00
Speaker 1
Is there any way to change my username? Please. Yeah, I was going to do it first, but they wouldn't let me.
83:00
Speaker 2
All right, so yeah. [silence] All right, so does it say incorrect password or invalid password? All right. How about can you see their reset password?
83:00
Speaker 1
um say that again not on this screen so do I need to put in the password that I created or the password that's on the device okay okay I put in the password it says personalize your wifi name and password
84:00
Speaker 2
Can you see the reset password? the password. on the device. all right. So, yeah, you can create your wifi names here and password. You can use the same or the old wifi name you have, and also the old password that you have if you want. [silence]
84:00
Speaker 1
Okay, so, uh, all right, so I can use the same password. Okay. Okay. Um, I'm gonna use I'm gonna change the name but I'm gonna change his password. Is that okay? Silly. All right, just a second. [silence] If I use the same, if I use the same
85:00
Speaker 2
Yes same the same password and the same the same password and the same Wi-Fi name if you want I If I'm yes make sure that you remember the password or you write down the password.
85:00
Speaker 1
Same password. Will I have to restart all the other devices? So even if I use the same one, I still got to go to each one and key it in? Well- take a sip. Okay. Let's see here. [silence]
86:00
Speaker 2
Yes, sir, it should be. Yes, even if you use the same password. But if you use the same Wi-Fi name and password as before, maybe it will connect back to the network directly. [silence]
86:00
Speaker 1
Okay, I got a new password. Yes. Yeah, good. I know. Picture is good. Okay, I got it. Next, it says guest network. Turn on guest network, create it. I do want to create a separate for guests. Turn it on and then go ahead and create a second. Okay. Okay. [silence]
88:00
Speaker 2
make sure you write it down, sir, or you take a picture of that. yes. all right. so you can create that one. yes.
88:00
Speaker 1
hello there got that then this is night mode enable night mode to turn off note lights automatically no I don't want to do that Saving changes. [ silence ] [ silence ] It's it's it's it's finish. It says to configure advanced settings, visit my router.info on desktop computer. Okay it says add nodes. Do we need to worry about adding the nodes um. One is white, one is blinking red.
89:00
Speaker 2
All right. All right. All right. So it's finished. Now you don't need to since you're already, Yes. Can you tell me now what's the light status of the two towers or the two nodes. [silence]
90:00
Speaker 1
You said press and hold until the blue light? All right. Blue light is on. All right. Blue light is on. I did. Uh-huh. So what about the other node? That's white. The blue. No. Well, they both-,
91:00
Speaker 2
Um, one is the blinking red, sir. Press the reset button again on that one. Just like you did earlier with the main node, press and hold until the light went off and released once the blue light is showing. All right, release. Release, please. Since the other node is still is solid white, it means it's already connected. that's the one with the blue light earlier, right? Let's say solid blue.
91:00
Speaker 2
And just to confirm, is it linking now, the one with solid white, or it stays solid white. I. You don't need to reset the solid white, sir. It means it's already connected. You don't need to do anything on that note. We just wait for that other one to be to change to solid blue. Yep. After the light is solid looser, if the other tower turns to solid blue, the one that we reset, then we will update.
92:00
Speaker 1
Maybe I don't understand. Maybe I'm maybe I'm not understanding. The app says enjoy your Wi-Fi to configure advanced settings, visit my router.info. Underneath it says have more nodes to add? Then it says add nodes. Am I going to have to add the two? Okay. Why wouldn't I add them both? [silence]
93:00
Speaker 2
[KEEP_UNCERTAIN] Please speak louder, because children on board. We're using the VOIP, you can't hear me. What? What did you say? Uh, kids can read what a page. Uh, [silence] I just, we will [silence] yes, sir, we will add the [silence] the remaining one, [silence] the one that you just reset, [silence] all right. [silence] So, let's wait for that until it change the solid. Since one of the child notices is already solid white, it means that it's already added and connected. So, we're just adding the last one that have a blinking light status right now.
93:00
Speaker 1
Okay. Okay. So the light is now solid blue. I'm sorry, repeat that. Yes. Okay. And now it says reconnect to your routers Wi-Fi to continue. Okay. Okay.
94:00
Speaker 2
[silence] on the page, on the link says page where you are right now, there is an option for you to add a node, right? Yes, can you press that one or click that one? Okay, so kindly go back to the WiFi settings. I think you are not connected to the WiFi right now because you changed your WiFi name earlier. So, go back to the WiFi settings and connect to the WiFi name you've just created.
94:00
Speaker 1
well, it went to yes. yeah. I got it. Got it. Okay. it says, connected. Do I hit next? It says checking router add nodes plug mesh nodes into power within a few feet
95:00
Speaker 2
I'm not the guest one, sir, but the other one. Your main network. All right. Can we go back to the page or to the browser? Yes, please. Yes, and no.
95:00
Speaker 1
of the router wait for nodes to finish starting up indicated by a solid blue light so both of them are or no one of them is a solid blue light okay so go ahead and hit next okay [silence] blue no
96:00
Speaker 2
Yeah. Yeah. next. Yes. How about the main node? Sir? Is it blinking? Okay, how about on the page or on the browser?
96:00
Speaker 1
Okay, so, so, so the, the main node is blinking white. Now it is blinking white. One of the secondary nodes is still white and the other secondary node is blinking, let me see is blue, solid blue. hum nothing
97:00
Speaker 2
How about on your laptop, sir, or your computer? What can you see? I see it. So one is solid blue, one is blinking white. And how about on your laptop sir or your computer? What does it say?
97:00
Speaker 1
so is this is is this searching for nodes at what point do we come to the conclusion that you all need to send me another link to this system because this is this is not working out too well yeah but that's only because my laptop is sitting right next to the node that's not how I operate I I
98:00
Speaker 2
I see it's still searching. So let's wait here for about three to six minutes and see if the child node will response. [silence] The main node there is working. Since you confirmed earlier that it's working already, right? There is an internet connection already from the main node. [silence] You can try to use your phone to connect to the W.
98:00
Speaker 1
I think, I don't know that you understand what I'm saying, that I, this thing is to cover 5,000 square feet. I shouldn't have to be sitting next to it. Okay, the second the secondary node is blinking white. [silence]
99:00
Speaker 2
identify and you can go far away from the node. uh yes sure understand so we will relocate this child node sir after and then we will try to check if you can go if you can use your devices from other location and not closer to the main one. All right so it's now blinking white. So let's wait here for about three to six minutes and once it turns to solid white you will relocate that two child nodes and then try to browse
99:00
Speaker 1
So the main node is blinking white and a secondary node is blinking white. The browser, the app says confirm all nodes are here. We didn't find any nodes. Try again. So it shows router and it shows child node 1. Now there's an option to refresh, troubleshoot, next and add nodes.
100:00
Speaker 2
Now, you just need to click confirm. Is there an option for you to click confirm? All right, so, yeah, just click next.
100:00
Speaker 1
Go ahead and move child nodes. Keep the router and mesh nodes one to two rooms apart. But I have three. It's only picking up. Okay. Everything is solid white. Do you want me to hit finish? Okay. Now it's time to enjoy your Wi-Fi. Okay. The one node is red. Solid.
101:00
Speaker 2
All right, just give it a minute or two sir, because it might change to solid red and go back to solid white, or a blinking. Yes, click finish. All right. Is it blinking or solid red? Okay, let's wait for a minute or two.
101:00
Speaker 1
Okay, it's solid white. Yes, they're all three solid white. What do you mean by that? Uh, okay. Okay. So let's check the speeds.
102:00
Speaker 2
So all of the nodes are solid white. All right. So yeah, you may close that page sir, where you are right now on your browser and try to relocate the child nodes. So which area you want to relocate it? You can unplug the child nodes or the two towers and then you can place it on the area you want to place it. Or you want to move it.
102:00
Speaker 1
before I do that how do we do that yeah but it's going to take a long time for them to pick back up can't we check the speed why they're connected okay okay all right unplug them yeah okay yeah okay I'm there [silence]
103:00
Speaker 2
All right, so before you test the speed Sir, kindly unplug both the child node, so that we could check only the main node is working. Just unplug the two child nodes. I'm not sure cause we will check the speed of the main node first. And then, we will check it after. All right, so, kindly go or a, are you using your laptop to check the speed? Alright, open a browser and then type in spe.edtest.net? and then you'll get the option. Where do I go now? What did you open Browser next? [silence] Browse net. Open Browser next. Yes. Browse net after we open it there are like three options there between these tests, cable, DSL and fiber. Which one? DSL fiber or go for the opt.
103:00
Speaker 1
[silence] 430 490 it says your speed is 490. No, it should be over 500. 500 and 500. So you're saying it won't go faster than 490?
104:00
Speaker 2
Alright, so you're getting 400. Alright, so is it a good speed for you? or Not. May I know what's your subscribe speed? All right, so if it's 500 sir, it will not go up on that and the 495 is a, um, is the good one. No, sorry, that's the excellent one already. Cause
104:00
Speaker 1
Okay, and where, okay, where is that coming from? I am connected to my, when I'm doing my Spectrum work, I'm connected to my Spectrum Wi-Fi. When I'm using the internet in my house, I'm using Spectrum. I need the router to connect to my Wi-Fi. My laptop is connected to my Bell, which is my Linksys. Correct. That's what I just did.
105:00
Speaker 2
it will not take up to the 500 cuz there are some interference especially on your devices. All right, so it's coming from your links router since you are connected to the links wi-fi, correct? Not to your spectrum. Your laptop sir. Where is it connected? All right, and you do a speed test. Yeah, you do the speed test using your laptop that is connected to your velop, correct? All right.
105:00
Speaker 1
Okay, so, but if the speed is not the same speed as what I'm getting when what I'm paying for, then is this, is your Linksys system, do you have something that covers 500 plus speed? So my question is, do you have a mesh system that covers a faster speed that complements a faster internet speed? That's [silence] 500 plus [silence]
106:00
Speaker 2
So yes, the speed is coming from the Velop. If your subscribed speed, sir, is about a gig or one gig, then it will cover up to that page but about 900, but the 495 was already excellent since your subscribed speed is only 500, sir.
106:00
Speaker 1
OK. up to 2 gigs, what about 5 gigs? [silence] Huh. [silence]
107:00
Speaker 2
um the device that you have sir that it can cover up to 500 speed up to 10 gig um yes there is also um let me double check it
107:00
Speaker 1
Will the TV come on? Oh, I don't know yet. I mean, I'm I'm sure it will.
108:00
Speaker 2
Okay, so upon checking here, sir, this device can only cover up to 2. Let me double check here. [silence]
108:00
Speaker 1
So when they sew many, what's the purchase date of my device? So let®®. Yeah. No, I bought two. that the second one. No that's more recent than that. You see that I've had two, correct? Yes, sir.
109:00
Speaker 2
Hey, guys. Based on the record here, sir, that you just purchased it on, let me see, August 24 of 2024.
109:00
Speaker 1
Hey, good. How are you doing? Hold on. Now this is my, hold on. Hold on.
110:00