Speaker 1
This is Linksys Technical Support Calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. [silence] Hello, Phillip. I'm still here. [silence] Okay. [silence] As long as they're in the same room. It's okay. It's okay. We'll just skip that part. Now, the child number four, sir, is it still red or blue right now, or maybe purple? Okay. Can we reset that one one more time, sir? Reset it. Um, you know. Six feet, yeah, that's fine. That's fine. Six feet is fine. Yep. Oh, we're going to do it later after this child node four is done. Okay? Yeah. Yeah. Because what I'm thinking is that – what I'm I'm thinking is that you just carved three of the child nodes at home. Why not we do it all together together? So that we –
00:00
Speaker 2
Okay. light is off and now light is blue and i've undone it. Okay. So I could put it across it wouldn't be exactly 10 feet away but it would be maybe about 60. Is that okay? That's okay. don't plug it in. Okay. I'm not plugging it in. All right. That's cool. So those two are bad. I got my phone.
02:00
Speaker 1
We can save some time and then we will know the results right away. Um hm hm, Yes I understand, sir. Now I I know how you feel about this, sir. Because I know you badly need this, okay? Uh what I can do for this ticket is that simply report this that this type of um problem existed. Uh I'll take note, I have all the four words here. And then uh of course the history of your ticket, sir. And then um hopefully this will reach to the engineering team, um that um that um issue like this existed. And like I said, I don't have any problems, I don't see a lot of problems with this model number, sir. MX 2000, okay? So uh sorry
03:00
Speaker 2
Okay. I just really don't understand this. Yeah. [silence]. Okay. Yes. 20 or 15 or 20? Yeah. Number.
03:00
Speaker 1
Okay. Okay. Yeah. But, uh, how about this? I'm gonna, uh, give you, uh, a different model still. Okay? It's up to you to look up, um, um, Amazon. All right? So, uh, by the way, the MX2000 that you've got here is a dual band and I'm gonna give you those model numbers later on. Okay? So, um, what else maybe? Okay, good. That's what I'm waiting for. And I'm gonna go back to
04:00
Speaker 2
[DOWNWEIGHT] Yes, I'm I'm okay. I'm typing in tanning, Kostman. Hold on one second. I'm gonna put you in number 10 brother. I'll see in 20 minutes. Thank you, Larry. I'll see you in the few. Okay, so yeah, I just uh had somebody walk in, so I just had to add to help them. Okay, so yeah, so, but um, but so they, they they put a support ticket in, but that doesn't. So there's no way to God, I wish there was a way I could do something with these besides just return them to Amazon. Yeah. Okay. Now just so you know, it's solid pink back here. So, and so, well, heck, wow.
04:00
Speaker 1
oh okay yeah oh hold on I can you okay all right okay I'm just I just started the timer 4 48 all right so going back yeah um uh yeah go to amazon sir uh start with uh MX 6200 uh Linksys with Linksys all right [ silence ]
05:00
Speaker 2
refresh it. we can look on the internet and you can show me. how about that? so yeah, since we're both here together. so, well, that's good, man. all right, okay, can we go to Amazon? okay, and what do you want me to look for? let's see here.
05:00
Speaker 1
HM-Mm. Ah, hold on, this is not the one. Uh, MX 6200. That's the net gear. Ah, there it is. MX 6200. Now, I'm going to tell you the, um, there are one pack, two pack, and three pack, okay? But they don't have the the two pack. So, um, for this model, okay? Yeah, there's two packs. Hmm. Okay. Now, what's the difference? Uh, okay. Yeah, uh, for this one, uh, compared with your, um, MX 2000. MX 2000 is an intelligent miss system, while this one is an upgraded one. It's called, um, Cognissa mass system, and it's a Fry band. Okay. So unlike the MX2000, it has one 2.4, one 5 gigahertz. This one has one 2.4, one 5 GHz and one 6 gigahertz. That's why it's called Tri-band. Okay, now as you can see, it's 3,000 square feet, okay? But since they are two, uh for each node is um uh it's uh 3,000 square feet for one node. Okay, this is the Tri-band. Okay, now I kind of forgot to me. Okay, uh hold on, what? for the uh MX2000, for the MX uh 2000, the coverage for that is uh only
06:00
Speaker 1
Only for one node is 2,000 square fee. Okay, so if you have two, that will be 4,000 square feet. Okay. Okay, take your time.
08:00
Speaker 2
Let me look at, let me look at too. Okay. Is that this one? Sure. Just the. Yes. There's a BS 5000, okay honey. That was Okay. Yeah, there's a
11:00
Speaker 1
um ba first, but it's not here. Now, uh, this one is a dual band, but it's also a Wi-Fi 7, okay? And, um, that uh that you have to purchase all of this because uh you unlike the uh MX 2000 that you have, you can make one node as a parent node and child node right? So, for this one, it's going to need this longer one to make it a separate parent node and child node. So if this child node breaks, okay, then fine. But if this one breaks, you can't use the other two. So, um, is the uh. Yeah. Which one?
12:00
Speaker 2
[ silence] okay. so, which. so, the one you showed me originally is a good one, and what's this one? this one here, I'm going across, highlighting.
12:00
Speaker 1
this is the same thing this is the same thing uh the generic name in the market it's called VeloPro 6E but the model number for this is MX6200 it's the one that you saw earlier it's just uh this is a single node yep it's the same one but a single now yeah yeah yes sir MX62 this is not the Wi-Fi seven yes sir the Wi-Fi [silence]
13:00
Speaker 2
Velop 6E Wi-Fi mesh tri band. It's not- that's not as good, right? [silence] This is the same one. [silence] Oh, so we just went to [silence] so we went to topack. [silence] Here, I'm trying to your two pack. Oh, I see. [silence] Okay. All right. [silence] I got you. [silence] And you say this one's good, huh? [silence] But this is not Wi-Fi. [silence] That's not- that's not um, [silence] Wi-Fi 7. [silence] Oh, I thought that's the one that we put in there was the Wi-Fi seven.
13:00
Speaker 1
The 7 that I'm talking about earlier is this one, but, yeah, this is a Wi-Fi 7. However, OK. Hmm. It's a Wi-Fi 7, but it's a 2.4 and 5 gigahertz combined. The MB7000 is a combination of a 2.4, 5 gigahertz, and 6 gigahertz. So, that one, that's the Wi-Fi 6. They don't have the Mb there, sir. Click that one, sir. Ah, click that one. Let me take a look. [silence]
14:00
Speaker 2
This one, This is, that's the one I think I added to my cart. Oh, no, no this has three of them. The one we looked at had two. Which one would, that's this one? and this one here. So this one here this is the better one.
14:00
Speaker 1
I'm looking for the model number. [silence] Uh model number. Yeah, the one that you um, it's, hold on, let me just go back to the top. This is Amazon.
15:00
Speaker 2
item details says Wi-Fi 7, Wi-Fi 6 features and specs. Does that tell you a model number in there?
15:00
Speaker 1
Uh yeah this is the Dual Band, it's a Wi-Fi 7 uh but um it's only 2.4 and 5. Now the MBE7000 is a combination of three 2.45 gigahertz and 6 gigahertz uh they don't have that. But yeah, this is also Wi-Fi 7, okay? Um but um it's it's it's almost the same to your MX2000 and this one is part of the uh Velup um what we call this um uh part of the cognitive miss system, okay? It's an upgraded one also.
16:00
Speaker 2
model name, Belop micro 7. Oh, and 30 and 15. Oh. And they don't have that on Amazon?
16:00
Speaker 1
And if you don't mind, I just need to know if the, you know, what do you call this? The Yes. Yeah. Can we check that child node four right now? Oh. Is this still red? Oh, okay. Now, this one is a solid red, but it's not on the device list. Now, let me go to the sys info.
17:00
Speaker 2
Oh, do whatever you need to do. I'm not doing anything. I was just, I'm just trying to see what all you got. You want me to go back and look at it. going to the back, solid red.
17:00
Speaker 1
you said you you recognize this one right here that is the one Linksys 643 50 is this the one 1727 that means this one was not added
18:00
Speaker 2
[silence] I don't understand why these things are not connecting you know, that was that was three. This is four and it ends in I'll tell you. See here. Serial number ends in 1727. Yep. No.
18:00
Speaker 1
[silence] All right. Yeah. The first two child node, they were great, they were added. It's just that the cell is red and the firmware is down. This one, uh, we were not able to add this. It's not here. And, um, is this the 106? No, this is not the one. All right. Uh, yeah, um, let's unplug the child node four. Oh yeah, you can you we can check it further. Is that the child node for? Okay. It's Yeah, the thing is, it's here. But if you go to the.
19:00
Speaker 2
so, look, 1727. There it is. That's child node 4, yes. We haven't named it yet because because it's never been plugged in.
19:00
Speaker 1
device list it's not here. Okay, it's not here. There's another screen that we need to look at. It is called DHCP client table. Clients, meaning um these are the devices connected or part of this network. Let's see if it's here. Is this the one? Okay. Now, we can't see it. Now the correct behavior supposedly is that we can ah, it's in the LAN. We can see it in the device list. We can see it here and we can see it here. But hold on, since that 219, right, that's the 219. Maybe the symbol is wrong. It's not the node symbol. Uh, uh, this one, 219.
20:00
Speaker 2
1727 right at the top, yep.
20:00
Speaker 1
I think this is the one. Ah yeah. It's here but it's the symbol, it's added. And then uh, one second. Just need to check and see. That's the 219. 219. 219. Uh Huh. Let's see if we can access it. Uh hold on 219. Uh End of audio.
21:00
Speaker 2
okay. yeah. should we hard wire it in and try to flash it? [silence]
22:00
Speaker 1
That's the first thing I did, yes sir. It's even here. Uh, hold on. Uh, I saw that somewhere and even if we want to find out what's the firmware, same thing happened to the other child node. I can't open the screen. Hold on. Uh, what was that? What's that IP address? 219 right? 219. So let me try this one.
23:00
Speaker 2
So we're sure it has the right software. 1727. 1727. Oh yeah, 219.
23:00
Speaker 1
advanced yeah same thing but I know I reflashed this one uh earlier Philip what I'm doing for the first one and for the third one is the same thing that's what I did but um yeah uh let's um disconnect the child no [silence] for and I believe you can power on the remaining three at the same time, but this six feet away. That's fine. Oh, remaining two. Uh yeah, cause one, uh, you purchase six nodes and the parent node is the sixth one. Yeah.
24:00
Speaker 2
Okay. Um, well, there's not a remaining three, only remaining two. So we got five and six. So, All right. Let's see what we got here. All right. So unplug for God, who's freaking calling me? Hold on one second. Let me see who this is. Spam risk. We'll just let that go to. All right. So I'm plugging in. Oh shoot, that was four. four stronger want people keep calling back.
25:00
Speaker 1
5 and 6. Okay. [silence] Now, while they're booting, sir, can I have the Wi-Fi password for each ha ha downloaded? Okay. [silence] Yes. All right. Can I have a little bit of delay Can I read this back to you? It's 1, t, ECHO, henry, KING, delta, henry, uh, john, 4, john, S, for Sam. Okay, uh, what's the name of that node? Uh, Royal setup, 5 7 9. And let's go to the other one.
26:00
Speaker 2
11 HR 0 Delta HR Juliette for Juliette Sierra. Yes, sir. Yes, sir. [silence] That one is Velup setup 579. The other one is Velup setup B-777. [silence]
27:00
Speaker 1
See. All right, let me read this back. golf, Mary, five, Yankee, four, golf, three, Yankee, Adam, uh and David. What's the name of this note again?Sorry, missed the last three letters, setup, five and then oh, 65. Okay. All right. And right now are they what blinking blue or uh blinking red right now[silence]
28:00
Speaker 2
As in Bravo, 6, 5. And the password is golf. Mic. 5. Yankee. 4. Golf. 3. Yankee. Alpha. Delta. Yes. Vellup, setup B, as in Bravo, 6, 5. And that just number 6. I don't. I came
28:00
Speaker 1
Oh. Okay. All right, good. No need to reset them. I can disconnect then right away. One second. Okay. Oh, yeah, okay.
29:00
Speaker 2
I came back up front, so I don't know, let me see here. Let me see. All right. Let me see, where are they at? Um, number five is pink, and number six is pink. Yeah, I'm going to put you on, sir, because I'm going to pull my airpods out, because they need to be recharged. So I'm going to drop him on the charger here and get them going. Let me put this speaker on here. There we go. Can you hear me okay? Cool, yeah, plug those babies in, let me charge back up. They're getting weak. [silence] What's up Larry, Joey? Hey. well, I'm actually on tech support with Lincoln, I've been on the phone since 7:00 this morning. I was on the phone for four hours last night but they're helping me out hopefully we'll get it all fixed, but how have you been brother? I'm good, say, that's good. Keeping busy working. yeah. So are you cool, you get you on the line that long. Oh, yeah, he's helping me out and we don't figure it out now you'll we'll set a time up you can call me back. He asked me if I still have time. I was like, I'm here for another three hours. That was about 45 minutes ago. So we'll we'll work on it until we get it fixed, you know, and uh hopefully we can. So what happened was I switched everything over to AT&T here. When I switched everything over to AT&T, I'm putting in a mesh network for our Wi-Fi that will cover. I mean, the parking lot, the back of the building. I mean, everything. So, I use Wi-Fi calling so I get better calling because I'm right underneath the AT&T tower. Since I'm underneath it, I don't get good service. If I was three doors down, I'd get perfect service. But since I'm so close, it projects, projects like this. And it doesn't hit me. So I gotta have Wi-Fi calling. So I'm trying to bait the system up here and at my house so I have better - and I had problems with Verizon too. So it's gonna improve my cell phone service here and everything in at my house. I hope. I hope you have a wonderful day. [ silence ] I know. [ silence ] I get the other. I know. [ silence ] So if this system doesn't work, he's advising me on a different system to buy, so. [ silence ] Well, brother, I hope you have a wonderful day and hopefully I see you soon. [ silence ] [ silence ] All right, boss.
29:00
Speaker 1
you're uh I would say very friendly sir if I'm gonna meet you in person uh wow yeah yeah okay It's okay. I'm working on the uh uh uh number five. Yes, yes. Yeah, that's what I'm trying to do.
33:00
Speaker 2
Okay cool. I should turn my iPad off. It's just sitting back here on right now, cause we're not going to be using it yet, right? I'd hate for the battery to die. Let me turn it off here for now. Okay, there we go. No sense in burning out. Hmm. Yeah, I heard this thing in my ear. It was some tinkling sound. And my air pods were dying. I was like, uh oh. And luckily I checked them. One of them was like 11%, the other was 17%. So at least it'll, those can be charging now. Man, it sure would be nice to get at least three of these things working. If not,
34:00
Speaker 1
Check. Yes, sir. Uh, but I know there's MX 2000, okay? It works great and I've never run into any escalated tickets or, okay? Usually uh, adding the child node is no issue. Until today, yes sir. There are issues that I've encountered but, uh, you know, adding child node or adding it to a switch is not one of them. I can see that from a different model but not for this one. I sent the I send them like, um, uh, uh clamed tickets just like yes sir uh is the child number five not any more blinking sir okay uh okay Okay. Okay, I'm good. I'm gonna proceed to the other one now. Uh, 5, 6, 5.
35:00
Speaker 2
I'm tired. But, my thighs, they're me housbeats. I agree with you. I'm serious that it's really doesn't matter. Like really? I'm sorry. I wasn't very clear. Wasn't expecting. If this doesn't, it's fine. Sure. Expect that. Expect you go, anything good. Next occurred on purple, purple two tier support. Have it on the home. Spring through the button. You calling teams. Yeah. doing this with a sheets in the room and then probably just for sale stuff. There's Wi-Fi network up through purple Wi-Fi network there, Wi-Fi network in the back. You got all and a different one. What I'm telling you is called Med
40:00
Speaker 1
Yes, sir. Yes, sir. They're both. OK. Oh. OK, let's wait for the child node six to have a purple. When they're both have solid purple.
41:00
Speaker 2
Wi-Fi network. It does have one login. That's what's coming to do. Yeah. So that's what I want. I want that at the home and in here. It'll make it nice, because you'll just walk in, it'll be like, you're on. It'll, no matter where you're at, good phone calls, better browsing, you know, better everything. So, yeah. Oh man, do you want me to go back and look and see what they're doing? So if you need me to go look at something. Just holler at me. I'll just go and let's see here. I just got it on speaker. Let's see here. Okay. So five is solid pink. Ah, 6 is blinking blue.
41:00
Speaker 1
reset them one by one okay Yes sir don't hold it. Hold it down and let go of the reset button when you see the solid blue. Just keep pressing it. Okay. How about the other one is it Yes let's do the same thing.
42:00
Speaker 2
Okay. So five has the purple. Do you want me to reset it now? Okay. So I'm on five. And the reset you want me to do is to unplug it or to hold it down? Okay. You got it. I am. Blinking red. It's about ready to go solid here in a second. Let's see here. Turn it off. Now it's off. And it is ... Still off. And now we're blue. Okay. And the other solid pink. Okay, I'm going to it now.
42:00
Speaker 1
Okay. Okay. we're waiting for the two minutes, and then I'm gonna reattend.
43:00
Speaker 2
Checking it out. Holding it down. Linking. Red. Off. Solid blue and right. What's that? Okay. affirming. it's 12 12 and it was four. Okay, now it's probably just lost like over an hour today. It's up in town hall.
43:00
Speaker 1
Okay. Are the child node they're both purple, right? OK, OK. And I'm going to go to the parent node. We're going to do this. Uh we can actually add child nodes. I thought you don't have enough power outlet in that location. So, hold on. And uh we're going to try to add both of them, sir. Okay. And then um. Okay. I already click add wireless child node. Are they blinking now?
45:00
Speaker 2
What do we do now. Yes. Yes, I said pink, but they're purple. Yes, sir. Okay. I'll tell you if they're blinking. You tell me when you do it, and I'll tell you what it's doing. Parent node is
45:00
Speaker 1
Okay, good. They're both blinking. Okay. Yeah. Yeah. Yeah. Okay. All that a gave you was the good one, sir. I'm just giving you that. Those are the model number. Hold on. Where's your computer? Okay, here it is.
46:00
Speaker 2
Lavender, now it's solid blue. Uh child six is blinking and child five is solid pink. Six is blinking. Five is blinking. Now they're all blinking. UK you can get one "If we get three of these babies to work, that would be huge." And then I guess I don't know what to do with the others. I gotta get a better system, just like you said. So while those are doing that, should we look on Amazon? So tell me what do you think the best one would be to buy? [silence] All right. okay. So. That's this one here, right okay so that's one and I've already got it in the list and what's the other one.
46:00
Speaker 1
This is okay. Uh it's not uh this one. Uh forget about the MBE7000 and this one too. No, no, no. Uh I think the fourth row. The fourth column. Okay. Uh this is what I meant. Uh. So so Linksys. Okay. Alright. Let me just take a look because you want to you want to use the wired connection, right? uh Uh all Linksys has PPPoE Sir. even uh MX2000. Uh this is what I want to want to show you. These are parent Nod, right? Oh, okay, sorry. Sorry. Uh all Linksys.
48:00
Speaker 2
okay. okay. yes. do you, do any of these have PPPOE or no? oh they they told me they they told me it didn't have power over ethernet
48:00
Speaker 1
OK, it doesn't have, uh, POE, meaning, um, uh, they don't have that feature. Power over Ethernet. They don't have that. They do not, yes. [silence]
49:00
Speaker 2
I don't. Okay, that's fine. Well, big Tom, what's happening? I'm telling you. How are you doing, dude? Are you doing? Oh, you know. We're having fun again. Yeah, I'm on tech support right now. We've been talking since 7:00 this morning. Last night we talked from 5:45 to 8:45. We're trying to set up a mesh system in here for a network. Yeah. And it's they're not for some reason they're not jiving. They're not connecting. So he's helping me out.
49:00
Speaker 1
Phillip, um, I think it's, uh, same thing happens. and. uh, Mm. Yeah. Yes, sir. Yes, sir. please, yeah. Okay. Okay. Mm. Read and, uh, I think that's it's. it's not because, um, uh, they should get to the back. the door. correctly, then it should have been, uh, you know, working when you're speaking to the level one earlier, sir. Okay? so, and, I
51:00
Speaker 2
Yes, I'm back here. So you want me to go back and look at them and tell you what color they are? All right. Let me go back to look. Okay. Now, I have a question for you. These are situated in a closet that is like an electrical room. Could interference be causing the problems here? They're both solid red. Okay. So, that's not it. So, I I just.
51:00
Speaker 1
[silence] me too sir. Uh it's kinda you know uh [silence] that's my question too. Six of them, right? Uh uh [silence] Well uh we made them the same form once sir, okay? So uh they should work by now. Okay? And hold on let me just check this one real quick. 10.26.1.168. [silence]
52:00
Speaker 2
How could we get six of them that don't work? That doesn't make sense. Six of them. I mean, the parent the parent works and five children cannot connect to the parent. Is there something we're doing wrong? Or is there something maybe that's not connecting to it? Okay. Okay. Yeah. No.
52:00
Speaker 1
This to I haven't checked the firmware sir because you just got this at home, right? So... Oh, I did. But I just want to I just did that earlier. Hold on. That's the first thing I did. Ah FW update HTML this is the 168.
53:00
Speaker 2
Yeah. I just brought it home. So we haven't, I hadn't been probably where on any of these. Okay. I'm sure you can flavor on this one. Cool. No problem. Bro, I gotta answer it. Okay, I'll be right back. I'm sorry. Okay, I'm back, bro. Nice. Yeah. I've had so many questions. I've had some questions.
53:00
Speaker 1
And uh, yeah, all I can do is report this one in our end. I got the firmware. If they're going to ask me to replicate their ticket, sir, I'm going to do that anyway. I'll be doing the same thing on the advanced lab. All right? So, if um, yeah, uh, like I said, uh, while we have discussed, this nodes are part of the EOL. Um, uh, Lynxs is not manufacturing this anymore. The only option I'll be advising is to return this to Amazon and um, just go ahead with the MX 6200, sir, okay? Though it's a bit uh, expensive compared compared to this one, but you made mention earlier you want to purchase MX 42 first, but ended up going with MX 2000, right? Not that one. Uh, the mx62, sir. The first one that I showed you. mx62. That one. This one. No, no, no, no, no. This one. Yes. Yeah. Ah. Ah. Ah. Ah. Ah. Ah. Ah. Uh-huh. I'm going to remove now the... You're welcome, sir. I'm going to remove the remote access from your computer. I'm not controlling it anymore, okay? You have a great day, sir. I apologize again. Bye now.
55:00
Speaker 2
[silence] is it's going to give me the best coverage easiest working everything tell me what that is and let's find it here so not this one that we're looking at. Okay. [silence] this one okay you're in control okay. That one in the two pack there. [silence] I love it. I love it. It works that up like two seconds. Okay. So I all right perfect all right that's the one I've got it saved to my list and so I'm just basically hosed on the other okay that's what I needed to know. I appreciate all your help. ok. sounds good.
56:00