Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please select from the following options. For in warranty products, our support team is available to help with performance, performance and hardware issues, performance and hardware issues. Please have your device. serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device serial number and contact information ready. If unavailable, kindly call back later.
00:00
Speaker 1
Hi, I'm calling to get assistance with my link, lenks. This not connecting. Yes. I have internet connection, but with my other tower, or node, um, it's not connecting. It just keeps blinking red. Two.
02:00
Speaker 2
f your service is you can you are in your house and uh hun you have an apartment building as we don't see nothing popping up okay was this working before ma'am okay so right now no internet connection okay oh okay all right so you got a total of three nodes just
02:00
Speaker 2
okay. so man may I know the model number and serial number of that um nodes that you have? all right. 20 not working. how about serial number? okay. um who's your internet provider? Breeze line. okay. so um okay. How many VLP 01 do you have maps? How much? How many? Transcript. Hey sir, good morning mam.
03:00
Speaker 1
Just it just stopped working and then my daughter tried to connect to the internet in her bedroom and she could not and that's where our house is.
04:00
Speaker 2
How many links do we have? Just two. Okay. Um, what's the color of the light of the one that's connected to Breeze line? Okay. And the other one, that's the blinking red. Um, um, when you're lost in the, um, when that node got disconnected, ma'am, was there any, like, power outage or you just suddenly stop working? Okay. Okay. So, let me check again if I got the correct serial number. That's 26, D for David, 11, M for Mary. And then, number three, C for Charlie, A for Apple 0 2 2 7 8.
04:00
Speaker 1
Yes. My phone number is 803-843-6464. Harriet Glover? Yes. G as in great, L as in like, O as in Oscar, V as in victory, E as in elephant, R as in Robert. H as in Harriet, Glover, 0502@gmail.com.
05:00
Speaker 2
Okay, thank you. Can I have also your phone number ma'am? Okay. Okay. How about your first name and last name? Hariette, right? Is it spelled as H-A-R-I-E-E-T-E? How about last name? Ma'am. Okay. How about your email address? Okay. So the email address, let me check if I got it correctly. It's an initial of your first name. your name and then your last name down below was your 0, 5, 0, 2@gmail.com. Okay. And again, the router that you have is a VLP 01. Okay. And you're calling from um United States, ma'am, correct? Okay. Okay. Ma'am, um before we uh start for any any troubleshooting on this router because if this the light is blinking red, that means it got disconnected from the network. Okay? All right. And when I check the um status of your router, ma'am, um, it shows it here in our system that this router that you have, the VLP 01, this router is already
05:00
Speaker 1
and so I did go to the site, that's where I found, let me see, so support home, and I did, I selected, oh, I do need to put the model number in here.
07:00
Speaker 2
Okay. That means, ma'am, on links is no longer providing technical assistance or technical support of this router. Okay? But you don't need to worry, ma'am. Um, you can take advantage of our AI tool that can be found in our website. and that is support.Linksys.com. Okay? You read through it. Okay?
07:00
Speaker 1
For the type ALP, B-L-C. Okay, so they won't support this anymore. I don't want to add my own notes there at links. So it just really doesn't give me... You said AI support, it's just giving me... Yes.
08:00
Speaker 2
can you can tap the model number on the app okay um um okay now that when you go to the you are on the links of support man right okay um hold on let me just um guide you on how to um what article the AI icon meme is the one that's at the bottom right that's um like the circle with a smiley face okay and then or I can um like guide you on how to go to the um okay an article on how to add this node hold on [silence]
08:00
Speaker 1
set up installation instead of. Okay. And then the articles, adding a Linksys, that's why I couldn't get it through the app. Okay. Um, it says articles, adding a Linksys MR55WN as a child node. And then it has adding nodes.
09:00
Speaker 1
your links as e. mesh system. Okay. Okay. and how to add. and adding child notes to your links mesh system through the file press set up. Okay. Okay. and then it tells it walks me through mesh, okay, child notes to your links of system see following instructions below.
10:00
Speaker 2
OK, you may try to, um, like, um, select option. Did you, um, when you go to installation, um, set up installation, you select mesh system. [silence] And then, look for, um, um, adding child nodes to your linksys system through the five press method. Mhm. Uh-huh. OK, just follow the instructions.
10:00
Speaker 1
Okay, that the bottom. I, do, see, this, and, I, it's, not, giving, me, which, one, though. Let me, see, and, that, more. Yes. I did. Make sure, have a, parent modified it.
11:00
Speaker 2
Okay, and then it will give you like instructions on how to do it ma'am, okay? That's the way that way um-huh, so but you have to make sure that you have to read the uh the instructions carefully because on the note there are part of the instruction that has in blue or highlighted in blue ma'am that's a hyperlink, okay? So you need to like also check that out so that you can really follow this instruction, okay? Did you click on, did you look for the adding child nodes to your length mesh system through the Fireplace Setup method?
11:00
Speaker 1
OK, it's global network tops, modems, child nodes, OK, so I'm supposed to but it doesn't, for the options before you go, it gives me the hyperlinks, right? But one says solid purple, excuse me, solid purple and then it'll give me a series real. I don't see what series go directly to the instructions on how to do the child node.
12:00
Speaker 2
[KEEP_UNCERTAIN] (It's physical and that could be, it might be, but that's what you might, it might be) Um hum. Uh, nevermind one month. Just go directly to the note. Like make sure, um it will give you, um just mark, um mark uh, yes ma'am. But, um, you have to um like, uh check the note. There's a note there that, um note that if the light is in any color, okay? So, um you make sure ma'am that your light on the stand that child will should be purple.
12:00
Speaker 1
Okay. Okay. Okay. Okay. You know what? I'm sorry. That's what I tried to do with this before and it just keeps going to red and maybe I'm waiting too long but I think I tried to do this through the, the
13:00
Speaker 2
for you. Before you can follow number one and so on, okay. So you need to make sure that you reset first the the child node, okay. And then make sure also, ma'am, that before you start with the child node, the setup, you need to bring the node near to the pair with node. Okay. Mm hmm. And then reset the child node. And then after you reset the child node, make sure it's in purple and then just follow the instructions on number one and so on. Okay. Okay, and number two. Mm hmm. [silence]
13:00
Speaker 1
App information. but. Okay. Okay. Okay. I will try this. I don't think it worked. I- so I'm saying I tried it through my phone and I also tried it through my desktop. Um so. Mm-hmm. Okay. Okay, okay. Oh, it's telling me to go back to this. Okay. Okay. I will try this. I don't know. I've been doing this since Wednesday. Okay. Thank you so much for your help. Okay. Okay. Thank you so much.
14:00
Speaker 2
And then, after you did reset, if the light on the child node is now in purple, okay? Then you can start it following the number one and so on, okay? Okay, no problem, ma'am, okay? So you may also check again the AI tool also, ma'am, that will also give you instruction like if you don't know like having problem doing the reset. You can like search it on the AI to give you instructions on how to reset the router, okay? Or you can also type there how to add child node on an existing parent node, okay? [silence]
15:00
Speaker 1
Itch. Okay. Bye bye. Thank you. Bye bye.
16:00
Speaker 2
Okay, you're welcome ma'am, okay? Good bye. So thank you for calling Linksys, ma'am, this is Carla. Good bye for now. Okay, you're welcome. Good bye.
16:00