V2 Rubric Detail — f2e2d846-6c06-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-19 17:47
Duration
52m 57s
Contact
Jason Ragsdale
Issue Type
Router Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Girly Joy Pocot
HappyFox Case
#LTS00134092
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Device Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (6 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.
⚠ Auto-Zero applied: B — Avoidance/Evasion: Agent avoided full troubleshooting by immediately offering paid support after minimal effort, effectively evading responsibility for resolution.

V1 Rubric Scores

Resolution1.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency2.00/5
Overall1.3/5

V2 Rubric Scores

Resolution1.56/5
Technical0.94/5
Communication1.25/5
Ownership0.00/5
EscalationN/A
Customer Exp0.00/5
Overall0.0% (-26.0)

V2 Grader Summary

The agent failed to resolve the issue by providing inaccurate technical guidance (5-press reset), skipping essential diagnostics, and prematurely pushing a paid service. Despite some troubleshooting, the lack of tool use, empathy, and ownership resulted in an unresolved case with avoidant behavior triggering an auto-zero.

V1 Case Analysis

Customer unable to get Linksys router to work after switching to T-Mobile ISP. Agent provided incorrect 5-press reset instructions, pushed paid support, and falsely claimed resolution without verifying internet connectivity. Issue unresolved.

Troubleshooting Steps
  • Advised factory reset by holding reset button 15 seconds
  • Incorrectly advised 5-press reset method (press reset button five times)
  • Suggested using default Wi-Fi credentials printed on the router
  • Offered paid-support session for further assistance
Key Observations
  • Agent provided factually incorrect technical advice: the 5-press reset method is not a standard factory reset procedure (it is a pairing method for specific models like MX6200/MBE7000) and was incorrectly applied to an unknown router.
  • Agent falsely claimed the issue was resolved based solely on a solid blue LED, which only indicates router power/operation, not WAN/internet access.
  • No verification of internet connectivity was performed; agent relied on LED state only.
  • Agent pushed paid support and collected payment without proper justification or prior troubleshooting.
  • Essential device information (model, serial number) was never obtained.
Positive Highlights
  • Correctly identified that a factory reset may be needed when switching ISPs.
  • Provided correct initial factory reset instruction (hold reset button 15 seconds) for most models.
  • Suggested using default Wi-Fi credentials from the label, which is valid for initial access.
Agent Errors / Gaps
  • Provided incorrect 5-press reset guidance — this is a pairing method for specific models (MX6200, MBE7000, WHW03, etc.), not a factory reset, and is not applicable to most Linksys routers.
  • Misinterpreted solid blue LED as confirmation of internet connectivity — LED only indicates router power/operation, not WAN/internet access.
  • Did not verify internet connectivity after reset — failed to test with a device or check WAN status.
  • Falsely declared the issue resolved when customer clearly reported ongoing problems with Roku, Tablo, and cameras.
  • Failed to collect Linksys router model and serial number, a critical protocol violation for troubleshooting.
  • Stated router was out of warranty without verification.
  • Offered and processed paid-support payment without proper justification or prior troubleshooting.
  • Did not provide a clear next-step or escalation path.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Agent declared the router 'is now working' based solely on solid blue LED, but customer never confirmed internet access on devices and continued troubleshooting multiple offline devices.
R2 Partially Met Diagnostic thoroughness conf 90%
Agent instructed factory reset and checked LED state, but skipped critical steps like verifying WAN connection, ISP type, or Ethernet port usage.
R3 Partially Met Correct resolution path conf 85%
Agent correctly identified OOW status and offered paid support, but prematurely pivoted to payment before exhausting best-effort troubleshooting like checking physical connections or basic settings.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified symptom (no internet) and gave one relevant cue (Ethernet to internet port), but failed to ask key diagnostic questions about ISP type, PPPoE, or WAN IP.
T2 Not Met Appropriate tools / resources used conf 95%
No use of remote tools, web interface check, or log review despite the issue being verifiable via router login; relied entirely on customer-reported LED status.
T3 Not Met No misinformation conf 95%
Agent incorrectly described 5-press as a reset method: 'press the reset button five times' — this is a pairing/escalation tool, not a factory reset, and misrepresenting it derails troubleshooting.
Communication
C1 Not Met Clear & professional language conf 90%
Agent abruptly shifted to payment collection without setting expectations, failed to manage transitions, and lost control as customer became increasingly confused.
C2 Partially Met Confirmed understanding conf 85%
Agent used simple language but introduced technical inaccuracy (5-press reset) and did not confirm understanding when customer expressed confusion about device connectivity.
Customer Ownership
O1 Not Met Ownership & empathy conf 95%
Agent transferred responsibility to paid service immediately after minimal troubleshooting, breaking ownership by requiring payment to continue assistance.
O2 Not Met Proactive follow-through conf 90%
Agent said 'I’ll just create a ticket' but provided no timeline, no follow-up details, and no commitment to reconnect or monitor progress.
O3 Not Applicable Closure confirmation conf 100%
First contact; no prior case history to reference or maintain continuity with.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted given the nature of the issue.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Not Met Customer effort minimised conf 90%
Agent never acknowledged customer’s frustration, repeated resets, or scattered state; remained procedural despite clear emotional distress.
X2 Not Met Tone & rapport conf 90%
Agent continued with scripted instructions despite customer’s confusion and rapid shifts in focus, failing to adapt pace or tone.
X3 Not Met Overall experience conf 95%
Customer was asked to repeat personal information, payment details, and perform multiple resets without agent offering to handle steps remotely or reduce effort.
Call Transcript50 turns · 75 lines
Speaker 1
[silence] All right. Let me turn on speaker so I can hear you. How about now? Okay. All right. So I just got a T-Mobile router and my employer.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device's serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available. [silence] Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. [silence] Hi, thank you for calling Linksys. This is Joy. How can I help you today? Okay. [silence] Yes. [silence] Okay, sure, we may have, yeah, we may have the serial number that the links have the serial number of the links.
00:00
Speaker 1
It's T-Mobile. We have AT&T, but we're, I'm trying to switch everything over to T-Mobile, is what I'm doing now. That's why I'm calling. My name is Jason Ragsdale, R-A-G as in girl, S-D-A-L-E, Ragsdale. It would be just by the way, that's how you say my last name, started picking that up at the stadium, okay, NFL. It won't be NFL 2009 at Yahoo. Like you just got back from the store. [silence]
02:00
Speaker 2
Okay. May have your first and last name? Raji S T l a. And lastly, your email address? [silence] Just got back.2009 I yahoo.com.
02:00
Speaker 1
So it's 0. 9 at Yahoo just got back 2009 at Yahoo. Yeah. Yeah. Okay. Okay. The T-Mobil router we have doesn't have any connections except one language port running out. Okay? I have a Tableau and I have a security system that I have connected to the Linksys. So I just need to get the Linksys to identify the T-Mobil router. So the model, uh okay, it's TMator 1000. Yes.
03:00
Speaker 2
Okay All right so um for this linksys uh device like you want it to be like a second router or like how do you want it to be set up? Okay I see um can you give me the model number of your T-Mobile router yes the model number
03:00
Speaker 1
sorry, I'm sorry I thought I was gonna be able to do this easily but I guess not [silence]
04:00
Speaker 2
speedy. [silence] speaky, let me just set this one. [silence] Mm. Mm. Mm, Gary, got it. [silence] All right, but um since you are going to connect this to the T-Mobile, um you need to do a factory reset on your Linksys router and then reconfigure or set it up again. Like you're setting up a new a brand new router. [silence] But once you set it up, you can bring your old name and password back so that your devices will just recognize that name and passwords once you're setting up your brand new router. But since it's going to be a new internet service provider, you need to reset your rack. So you can get access to the Wi-Fi back where the device connect to it because it's going to be a different service provider.
04:00
Speaker 1
Mm-hmm. Okay, as I mentioned, this was my employer. So I'm hoping the password on the link is still the same. If not, we can try a different password for the link. Okay. Well, I don't have it on. So - Okay. So, that's what I need help with trying to get the link to identify the ethernet cable coming from the T-Mobile router.
05:00
Speaker 2
but, um, for, uh, yes, regarding with that one, sir, since you are going to reset the router back to its original or factory state, you need to use the default name and password of the router that's at the bottom, and after that, once you are connected to it, you just have to set up the router again to the wi-fi name and password that you want to be. Or you can use the old name and wi-fi password too, if you want. [silence]
05:00
Speaker 1
yep I have everything connected it's just not identifying and how do I do that? okay [silence] [silence] [silence] [silence] [silence] [silence]
06:00
Speaker 2
The Ethernet cable must be connected to the internet port of the Linksys Router. [silence] And one... [silence] Yeah. [silence] It will really not identify it since your Linksys Router is looking for the old connection. [silence] That's why you need to reset the Linksys Router back to its original state so that all of these settings will be deleted and you will configure or set it up again like a brand new router. [silence] So that it will talk with the [silence] [silence] uh... mobile. [silence] So there's a reset button at the back of the Linksys Router, but before you do that, um as per checking here in my answer, the Linksys Router is no longer under warranty. [silence] So we can no longer provide free technical assistance. [silence] But you can still
06:00
Speaker 1
Uh, uh. I'm not sure why I'm so worried. About $15 to help
07:00
Speaker 2
avail our paid service that's $15 for one hour if you want assistance through phone but if not, I can also send you an email instructions for free for the set up procedure. Oh, $15 for one hour. Okay. Alright. So, let me just create a ticket for you. Just a moment. So, you can reset the router first by pressing and hold the reset button for 15 seconds. Yeah, on the Linksys router. What's the LED light of the Linksys router by the way at the top? What's the light at the top? What's the light of the Linksys router? Is it blinking red? [silence]
07:00
Speaker 1
Well, I don't see anything on the top of it. But I see a bunch of yellow, uh, Yes, I haven't yet. Okay. All right, let's let's let's try this. All right, we're going to. One, two. Where I have the cameras and uh, uh, where I have the cameras plugged in and my tablet plugged in, they're blinking. Okay, I guess it's reset.
08:00
Speaker 2
Yes. Did you already plug that in? Okay, so just reset it first, press and hold the reset button for 15 seconds. Then, let me just look at the book. What's the light of the Linksys router at the top?
08:00
Speaker 1
Oh, it's blue. All the lights are going nuts on the back. Uh oh, the blue light. Oh, the blue light's blinking. Yeah. Yeah. You said 15, correct? Okay. Yeah, no worries. [silence] Oh, yeah. Jason Ragglestale. Okay. It is 5319420181 2994 927 917. [silence] Uh, Hush. 927. 917.
09:00
Speaker 2
All right, so may have the first name on the card please. [silence] and the last name. [silence] and the card number. [silence] and expiration month and year. [silence] security code. [silence] and the email for the receipt would be just. [silence]
10:00
Speaker 1
[DOWNWEIGHT] Correct. Now the light is red. Uh, well, red pink will, same thing to me. Uh, I guess that would be, um, oh, no, I, I, I guess it's hot pink, if you want to call. Yeah, I, okay, hot pink. Correct. What'd I just do with it? Ha ha ha. And I'm just scatterbrained. Now, dang it, I don't even know what I. Hopefully, I put it back. [silence] and I'm just scatterbrained now. Dang it. I don't even know what I, hopefully I put it back. [silence]
11:00
Speaker 2
is it red or like a hot pink color? Oh. Okay. Um, let me just verify the spelling of your last name. That's R for Robert, A for apple, G for golf, S for Sam, B for Delta, A for apple, L for Lima, E for echo. Correct. Oh, okay. Okay. So let me just charge this one, just a moment.
11:00
Speaker 1
I didn't put it back. Oh man. No? If I can find my card again, I'd be grateful. Oh, there it is. Okay. Yeah, you're right. It's hot pink. I guess. [silence]
12:00
Speaker 2
[silence]
12:00
Speaker 1
Oh, I'm sorry. I was looking at the receipt. Oh, okay. Well, okay. So, did you say that again? I'm sorry. Oh, start doing that. Okay. 1-2-3-4-5. It's blinking hot pink. Last router that I had, you know? Uh, it's uh, it's uh, I had the old one, the one before the old one, and it was made up of like five different routers. You plug one in, it ranked it, and then you can kind of like swap out ports and just build little port clusters for each feature you want, and it runs off the MXII 5 or whatever.
13:00
Speaker 2
like press release press release like that one press every second so to set up your router easily just press the reset button five times one press every second yes Okay, and what's the light of your router? okay so let's just wait for that one to process let me know if it will turn to a solid blue or or not [silence] [silence] Yeah, 15. That's for one time support. Okay. Yeah. It will take like two to three minutes, so just update me with the light changes. Solid blue. If you just give it a minute, let me know if it will just stay solid blue or it will change in color after one minute.
13:00
Speaker 1
Figure out how to get into it on the app or something. So I could. Well, it doesn't matter. I have all the passwords on the back of it. I don't need to change it or anything. So, I mean, that way it makes it harder for anybody to get into always. Just keep what's there, huh? Nah. Nah, because I mean there's a password on the back, so it's all good. Still solid blue. I'm going to go to... Connections. Uh, I'm going to... Yeah. Yeah, okay. Link to see.
15:00
Speaker 2
Hm-hmm. Yeah. So you don't want to like change its original name and password. Okay. All right. So let's try if the internet is now working. So on your phone, kindly go to your wi-fi settings and look for the wi-fi name, linksys. Yeah. You go to wifi and check the wifi list.
15:00
Speaker 1
Setup E61. Okay. It says connecting. Oh, uh, Well, it says it connected. Sorry. Uh, Well, it says network speed WPA, blah, blah, blah, manage router. Download the application. I did. Let me make sure I'm on. Okay, it says, oh, connections. Yeah, it says I'm connected to the oh so look at but I'm on.
16:00
Speaker 2
Yes, connect to that one. Okay. Check if the Internet is now working. I think your phone is connected to that name before. Since it's not asking for a password. I think your phone is connected to that network name before because it's not asking for the password. Can you check if the Internet is now working? Like, check your Facebook or your email, or if you can Google something.
16:00
Speaker 1
uh, uh, yeah, uh, pulled up Facebook, and it doesn't, it's, it's, well, it's showing, uh, oh. I'm trying to see if the antenna, uh, I'm trying to, uh, figure out something I can, uh, see. I'm not, well, it says I have an antenna. Let me try to see if my cameras will work. Let me go to my, or let me go to tablet. Yeah, let me try the tablet cuz that's the TV. That's important. My mother's gotta have that, you know? Uh, okay. No tablet. I'm sorry. No, no, no, but I started messing with it before I called you.
17:00
Speaker 2
Mm. Is it working? Hmm. Yeah. But are they connected to that network name before? Uh, are are they connected to that network name before? Is your TV connected to linkФF name or it?
17:00
Speaker 1
I'm trying to see if the tablet will connect right now, cause I have the tablet, I had the tablet plugged in. I guess it couldn't find it before because I didn't reset it like you suggested. I don't know. I it's searching, it's scanning for my tabloat device, it's trying to find it. I hate changing everything over, but I just don't like AT&T. No tabloat device found via Bluetooth. Try another. Okay, connect with Wi-Fi. Let me reset the tablo. I you know, since you made me, or since you suggested resetting the router, let me try to reset.
18:00
Speaker 2
Okay, just. [silence]
18:00
Speaker 1
[KEEP_UNCERTAIN] I've set the up, uh, you know? What we'll try that. uh no. So this is how I'll be able to tell if the internet's working. If I, I just reset the Pablo. I mean, I mean, I, I guess. Um, I can also check my cameras but I probably have to reset. I thought yeah, I'm probably going to have to, uh, uh, I gotta Tangle. Yeah, I gotta. Yeah, that's fine. Whoa whoa, whoa hold on. It says check LED indicator. okay. if the LED is blinking quickly, please wait while it's not blinking at all. check LED and ensure your Tablo's LED is pulsating, but it's not. why is my not being found? Ensure Tablo's LED is pulsating but it's not. I'll see. I think my phone's connected, but. Why isn't uh... Okay. It's blinking quickly. So, it's trying to... Well, it's not it's plugged in. Oh, yeah, it's still blue there. It's so okay.
19:00
Speaker 2
That means your router is online.
21:00
Speaker 1
Let me. Why isn't uh. Do I need uh. Maybe. I see. Hold on. I think it's. Uh I was trying to connect with wi-fi. I'm just dumb. I I was. Uh-oh. Let me find my remote. I think. I think the tablet might. Let me turn the, no, but it's not, but I want to make sure this is still working. Uh, no, but it said it connected because I'm going through the ethernet. Let's see. Not connect, set up connection. Uh, okay, now I'm on the TV. So this is set up connection. It's, is it bandwidth? It's, well, wireless, choose your network. Okay. Wireless scan. We're going to use Linksys. Okay, hold on. I'm going to hop the password in for the Linksys. Uh, I hope it's, well, we, we reset everything, right? So it should work, right? So, let's go. G. Where's the.
22:00
Speaker 2
Sure. Is it asking for a password? You can take a picture of it then so that you can zoom out. Yeah, take a picture of the password. [silence]
23:00
Speaker 1
Oh okay. I probably need to why does it wanna know my Roku hold on. I'm gonna have to connect the Roku to the T Mobile probably before I can go to the router. Okay. Okay, hold on. My brain's moving too fast right now. So I'm going to Roku. Not connected of course it's not. [silence] Okay. Okay. Let me go to settings on streaming support subscriptions, live TV settings. Let me go to network. Set up connection, wireless. Okay. Okay, but we're gonna put the, okay, so the roko has got to go to this one. Okay, I know- okay, this is for the roko. Okay. I um, I gotta put in the T-Mobile for the roko. Uh, let's see. Okay. Wait. Hey. What? The fuck? I don't want to know app update right now. I was in the middle of something. This stupid thing. Oh, okay. Right in the middle of the password, then it wanted to update. We're doin' Be mobile. Yes. Okay. H. H. H. Credible. B. Nine. H. H. H. You. You. All right, let's try this. I guess I have to set up the Rocco first. Okay. So, all right, now that I have the Roku set up, now we can go to Tablo. I'll go home. Yeah. Blow. Looking for my Tablo. Yeah, I forgot I had to put the passwords in for that. But I think the Linksys is connected. I think. Well, I hope. Huh? Yeah, it's not working or it is. Yeah, it's solid blue. Okay, so that's good. I just have to put the passwords in for my Roku and the cameras and stuff, right? [silence]
25:00
Speaker 2
Uh-huh. Yeah, it's now working. Yeah, your links is now working. It is working since it's solid blue. As long as it's solid blue, that means it's online. Yeah.
28:00
Speaker 1
So since I reset that, it's well, I'm going to just get my $15 worth I just want to make sure this works. I'm sorry. I've had one. That's the trouble with Okay, your Tableau appears to be offline. Why? I just quickly tap reset button on the bottom. Okay, we'll try it again then. Okay, it says LED should be solid blue. Just quickly tap the reset button in the bottom. Your Tableau reboot. Try again. Well, if the Tableau Okay, your Tableau Why is my Tableau offline? **[silence]**
29:00
Speaker 2
yes sir yeah sure you still have a lot of time just go ahead
29:00
Speaker 1
it's got me trying this on the. Oh, because I'm on the, okay, let me take, let me go back. what the heck? you're saying it's connected, but let me go back. oh, so I'm on TMobile. right, so the tablo, okay, I'm on Tmobile Wi-Fi right now. I'm trying to search next. I mean, it wants me to do the TV or on the phone. I won't make it. No tab well found. Yes. Your smart TV streaming service connect to the same home network. So, I did put the Roku in on the T mobile. Right. Yes. Your smart not connected to the guest. Okay. Connect Wi-Fi. I have my Roku. Well, take a breath. it should be fine okay. it's no tab Bluetooth. no tab will be via Bluetooth found. try another. I don't know. Why is it not? Let me exit. Let me try the cameras then. find out. Um. door Yeah, everything's offline, so why okay, so my cameras aren't connected head device close, okay, so how let me subscription notifications at the settings, yeah, we got that yes, clear. Um, Um, Yep, yep, yup, nope. okay well see I'm not even sure OK. I'm not even sure if if my camera and everything are plugged in to the glim Cause OK but the table
30:00
Speaker 2
Last that wired are they connected are Last that wired, um, are they connected wired.
34:00
Speaker 1
OK, so let me, let me, OK, since the Tableau is, okay, maybe I'm doing, maybe the Tableau is wired, right? OK. Connect with ethernet. Yes. Search for my Tableau. No Tableau detected. Back to ethernet. Please plug ethernet cord into Tableau powered on. Yeah. And the light is solid. OK. So now maybe I need to go back to the Linksys. Right to um. Oh, man. What do I... what do I...? Okay. Dittabaugh. Well, I'm trying. I don't understand. because I have the ethernet cord plugged into the linksys router for the Tablo. So I should have put in. But the Roku if you have already set up please ensure it's my TV streaming device. Okay. So it, wants me to, stream devices, not connected. Yeah, your smart streaming or your device is connected to the same home network. Okay, but I'm on Ethernet. Okay. So if the Tabo is trying, okay, let me go back. All right, I got to put. Yeah, I got to put the settings, connections. Let's go back to the, let's look for the Linksys then. Linksys connecting. Okay, now the Linksys is connected. Now, let me go back to this. Now I'm on, I'm on the Linksys network, it says. So now I'm going to go to here. okay, now that my phone's with that, Well, it must be connecting because now it's checking for latest firmware. But as soon as I get it working on my phone, it should work on the TV, I hope. Because did I put Okay, now when I did this, I did the deco on Uh, well. Okay, uh, well, My phone connected to the tablet. I think now I'm just trying to get the TV to connect [inaudible]. Which it should because my phone connected I think. Okay. I have the tablet connected to the Linksys. So how do I do I my phone connected but why ain't the TV connecting? okay, I got to, okay. so okay. so let's try this. let's reset the camera so it'll pick up. let's reset that. I'm trying to, okay, I'm gonna try to restart the cameras with, uh, so tabular is on my phone, but I need to put. why is it, but. I'm on. Okay, so... I need to put... the... network. So... Okay, so the... Roco... Roco, is on T-Mobile. But I need the Tablo... to be on the Lennox's. Okay. Cause the, that... Yeah, so I need the Tablo to be on that Lenox's, which it is... Because... Roco... Says the Roco's connected. Oh God, I'm losing my mind already. So why? Okay, the Roku's on T-mobile, but I have the cameras plugged into the Linksys and the tablet. So the tablet, okay, so we're trying to get the tablet on Link. Okay, tab let's on it. So let's go here. I'll try to put in the Linksys app. We'll have for the Tableau now, and we'll try it this way then. C.A.V.Z.Vanadian One. One. E.R.T.E.R. That's connect. So, because the Tableau is running into the link. So, it has to have that password, right? Yes. Verify that correct wireless network selected. Yep. Verify your password. Yep.
35:00
Speaker 2
You should be like on one network.
44:00
Speaker 1
Well, that worked. Bryan, crime came on. I mean... I guess if... Okay, my phone connected to the tableau. I'm just trying to get the tableau. Mom, on the same network. Okay, So if I had the tableau running to the thanks this, make sure. You already have a Tablo. Please ensure the following. Your streaming device is connected to the same home network. Yes. Now, how am I supposed to do that? Well, I mean, okay, so on the back of the Lynsis, I have one solid green and a blinking with the language. Is that correct? [silence] So now,
45:00
Speaker 2
yep blinking that means um there is a signal or transmission happening on that port or on that line so that's normal
46:00
Speaker 1
[silence]
47:00
Speaker 2
yes, it's now working yeah, it's still solid blue, okay, that's good yeah, that means it's online, [silence]
47:00
Speaker 1
Oh, well, that one worked. Okay, so that's but now, okay, between my, my, my chime isn't. Let me try to shorten this. Okay, so I think if my camera's [silence] It's [silence] Good. [silence] Let's shorten the distance. between that that and that - God. I'm not supposed to do that. And the doorbell is connected to the. Well, those are working. Okay. I'm I guess, I'm guessing the Wi-Fi is set up. Right? I mean, is there any way you can tell if it's working or not? Or you don't? Okay, maybe I just need to Oh, okay. Let me try
48:00
Speaker 2
yep it's already set up there yeah if your internet on your phone um we cannot see it on our end but as long as it's solid blue that means it's online so if you wanted to confirm if it's working or not you can try to connect other devices or your phone to the Linksys Wi-Fi then internet must be good Or you can also try to call the technical support for Tableau to help you connect that device. Hmm. You're welcome, sir. Okay. All right, sir. So if you're all good with links just thank you so much. Thank you for calling links just you have a good one. You're welcome. Bye.
49:00