Speaker 1
I have an existing mesh network and I'm adding a I'm adding a a node. Just want to make sure that I'm doing this properly. So, can you help me set this node up? Yes.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. [silence] Hi, thank you for calling Linksys' Technical Support. My name is Dylan. How can I help you today? Mhm. Mhm. Sure, sir. No problem. Um, just to make sure I got it right, by the way, you have uh a mesh system and you wanted to add a child node? Okay. All right. So, um,
00:00
Speaker 1
God, no. I wish it was. Um, so yeah, I called many times last week. I was on the phone with them for hours at a time. Yes, that's something different. Now, I've got another node to put in. But just so you know, what we found out, which is pretty clear, which I sort of knew, is that the advice given by Linksys, as to how to blend nodes from different model numbers is incorrect. So, but in any event, I have...
01:00
Speaker 2
In order for me to proceed further sir, let me just uh confirm with you. Is this your first time calling Lynxcess? I mean for the long time. Oh, uh, it seems like your case was already handled by the level two tech. Oh, all right. So, okay. Hmm. Hmm. Hmm.
01:00
Speaker 1
I have a 4200 parent, I have a 4200 node, I put in the mix a 6200, but I have another 4200 node, so I need to get this 4200 node setup. Say this one more time. It doesn't doesn't work. Doesn't work. Sends the whole network into outer space. It can uh within the network, it can only be a child unless you have multiple 6200s. So the 6200 as the parent just doesn't not work. 6200
02:00
Speaker 2
Okay, I see. So, you don't want to. I mean, your parent node is the MX 4 200 and not the MX 6 200. That was the advice given to you. So, you you did not, um, configure your MX 6 200 as the parent and you set your MX 4 200 to become your parent node. Mhm. Mhm. I see.
02:00
Speaker 1
[KEEP_UNCERTAIN] It's a child, works fine. And it's, it's, and it's ether it's ether netted and it's, it's fine. It broadcasts and does a halfway decent job. But now I need to add another, I had another 4200. And so I need to add another 4200 into this, into this network. So I've got the node plugged in. I've got it next to the parent node. Um, I have a computer plugged in and I can, I can ether net this, uh, to the, to the parent node if you wish. So tell me, where do I go to get it set up properly?
03:00
Speaker 2
mm-hmm. mm-hmm. mm-hmm. mm-hmm. mm-hmm. mm-hmm. mm-hmm. All right, sir. Let me just review your previous case here for a moment before I proceed with the troubleshooting. Okay, just to make sure that I won't miss and will not compromise your connection.
03:00
Speaker 1
Uh, that, that was the, that's where we ended up. So, no, that is not, that is not correct, uh, because I've worked for big companies before, you're not supposed to say anything that is against what they're advising, but that's the only way we were able to get this system to work. And so I came upon that by myself and, and the tech confirmed that, uh, that would be possible and, uh, because we spent three hours on the phone with the 6200 and it just, uh, it, it just was not broadcasting properly. As soon as I change the 4200 as the parent and the 6200 as a child with other 4200s. [silence]
04:00
Speaker 2
all right but anyway uh just to confirm again sir it was the level two tech who advised you to set your mx 42 as the parent node oh okay i see hmm hmm gotta see. hmm.
04:00
Speaker 1
It was broadcasting beautifully, no problem, or not beautifully, it was broadcasting better, so I'm just trying to add, like I said, I'm I'm I'm trying to add another 4200 into an existing 4200 mesh with one 6200 child node that is hard wired. The 4200. I'm adding a 4200 to the channel. Yes. Yes. It is plugged in, yes. Magenta. I have five. [silence]
05:00
Speaker 2
uh UN attempt I think all right okay sir so if uh you just wanted to just add the MX 6200 as another child node um let's uh yeah the 4200 so right now it's plugged in near the parent node right and what's the color of the light indicator showing on the child node magenta okay how many nodes were you trying to add
05:00
Speaker 1
Now, uh, one of them seems like it's, uh, offline probably because it's too far away. So, this would be my fifth. Okay. Should I Ethernet this to the parent or no? Okay. So, on the bottom, just and that's going to reset the node. Okay. All right. So, uh, right. So, press release five times and that's going to reset the node.
06:00
Speaker 2
Okay. All right, sir. uh, let's try to add a child node using the five press method first or easy. Yeah, yeah. uh, no need for that, sir. So all you need to do is just all you need to do is just press the reset button on the parent node five times within five seconds. not too fast and not too slow. It's like press release, press release, press release five times. manually No, uh it will uh uh manually add the child node. So you're going to do it on the parent node.
06:00
Speaker 1
And, okay. Now the right now it's still magenta. And the parent node is still solid blue. Yeah, it went off red, and then it went to solid blue. So, press, press and hold for two seconds, or just press five times. Two inches. Yeah, it's right next to it. [silence]
07:00
Speaker 2
Yeah, sir. [silence] All right, so let's just give it some time, at least two to three minutes. huh? So you'll know if uh the the child node is now communicating with the parent node if it will start blinking. Okay, can you do it again, please? Just press five times. Uh how far is your child node right now from the parent node? 2 inches. Okay. All right, let's do
07:00
Speaker 1
Okay, it's now red. It went solid red, then it went right back to blue. Okay. Yeah, now, now the child is is blinking.
08:00
Speaker 2
it again. uh-huh. Okay, so let's give it some time, sir. Let's see if it would be able to communicate with the child node. All right. That's good. That's good to hear, sir.
08:00
Speaker 1
OK, it's now solid blue. [silence] Hello? It's now solid blue. Right it goes red typically and then it goes back to blue. Okay.
10:00
Speaker 2
tapacmutico hash All right. That's good to hear, sir. Let's just give it at least 30 seconds just to make sure that it will remain a solid blue light. Okay, that's already online, sir. We cannot proceed in relocating the child node. Okay, so let's just wait for it. Once you plug it in, just let's just wait for at least 2 minutes to for, I mean, for the child note to go back online.
10:00
Speaker 1
It's blinking red, which I assume means there's not enough signal.
13:00
Speaker 2
Just give it some time, sir. No problem, uh, considering the distance.
13:00
Speaker 1
so blinking red. which is like I said, I I don't think there's enough signal up here. probably have to probably hard wire this. you know, it's just it's it's just been my experience that if it takes a long time to acquire it, that the that the signal, even if it does acquire it, is never stable.
14:00
Speaker 2
How was it, sir? Let's give it more time, sir. I believe it's not yet three minutes since you plug it in.
14:00
Speaker 1
That's just been- that's just been my experience. But you're the technician, you tell me. But that's- that's- that's what I. Well, it's one floor up and line of sight would be about 30 feet. Yeah, this is, this is not going to work. Well, I, all right. Yes.
15:00
Speaker 2
I see. No worries, sir. Let's give it a chance. But if it doesn't go online, then we can try to move it a little closer. Oh, how far is it from the previous nodes or the other node? 30 feet. Okay. That's actually still. All right. Okay. Can we try to move it, sir? Let's let's just try to move it.
15:00
Speaker 1
Okay. I mean, now I've got to, when I move it, I have a solid blue. Let's see what happens. Oh, now I've got blinking red. There we go. Still blinking, red.
18:00
Speaker 2
All right, sir. I have a timer here, so let's just wait for a couple of minutes. [silence]
20:00
Speaker 1
Yeah. So, this is not gonna work over here. I'm gonna try to move you. Uh, extra ethernet cable. Yeah, I've got, I've got a lot of ethernet cable. But, but, but, okay. Just so I understand, this house was built 1859, 7,000 square feet. Uh, running Ethernet cable, [silence]
22:00
Speaker 2
Oh it has been uh like uh more than ten minutes Yeah so it's not uh so based on your experience sir it doesn't work as a wireless child node as long as it's uh relocated in farther distance It doesn't work like that Do you have an extra internet cable Uh-huh. Oh okay so Yeah it's it's kinda Oh o Oh I see o [silence]
22:00
Speaker 1
I'm going to try. Let me try one other thing. I'm going to try one other place right here. [silence]
23:00
Speaker 2
All right, sir. Okay. [silence]
23:00
Speaker 1
How much signal do I need in order for this to acquire? Well, signal strength. I mean. And how can I check this on on this end as far as signal strength because, you know, I've got.
24:00
Speaker 2
Um, what do you mean signal, sir? Oh, signal strength. Uh, it should be it should be at least zero to negative 65. You can actually [silence] [silence] good enough so like CDMA where it's zero to negley nine right? yes? [silence] it is hard to tell [silence] for CDMA [silence] [silence] [silence] right? [silence] what about Iota [silence] what? [silence] what I say again? unclear. what about Iota? [silence] [silence] I don't even don't know the Iota no. I've never dealt with IoTa. We don't have Iota around here.
24:00
Speaker 1
Okay, let me go to the Linksys app. No, still flashing red. So where do I go in the Linksys app? Wait a second. Wait a second. I just got a solid blue. Hold on. Okay, hold on. Let's see if it goes back to red again or anything, but right now I have a solid blue. Well, no, it's back to red and it will probably go back to solid blue, I'm assuming. Okay, so now I have a solid blue. Let me let me check my speed test.
25:00
Speaker 2
Alright. check it through the um through the linksys app sir so it now turn solid blue still flashing red yeah um on the linksys app oh okay that's good to hear mm mmm alright Yes sir. Yes sir. All right.
25:00
Speaker 1
All right miss. This is what I'm talking, okay. So, I'm going to have to raise this up, but at least I can put it here and I think that would give me enough for stable TV. All right, so that node is in. Yes. And, uh. So, I don't know if I'm, because you can't even get 4200s anymore, whether I'm better off with 6200s or as the 6200s. Uh, 6200 and the parent doesn't doesn't work. 6200 as a child. Oh, yeah. No, I, I mean, I spent three three hours on the phone. So, nothing, I don't think there's anything wrong with the node. I think it's, it's the, either the configuration. Now, if you have more than one 6200, it probably works beautifully. If you have, if you have mostly 4200s and 16200s,
26:00
Speaker 2
[KEEP_UNCERTAIN] M-m-hm Yes. Uh-huh That... it's actually quite unusual, sir. But, I think, um there's something wrong with the AMS 6200 that you have. And since you have already checked I mean, run a troubleshooting with the, the level two technician. Yeah. It's the co- M-m. Yeah. Yeah. Uh-huh.
27:00
Speaker 1
It does not work well at all. So, okay. I think, uh, I think I'm good for right now. All right. Thank you very much. All right. All right. Thank you. All right. You too. Bye.
28:00
Speaker 2
Mm-mm. All right, sir. That's good to hear. Okay, so just, uh, um, you're very much welcome, sir. Just don't hesitate to give us a call back in case you need further assistance. All right. Have a great day. Take care. Bye for now. [silence] Mm-mm. Mm-mm.
28:00