Speaker 1
Yes, hi. How are you? Uh I'm calling because I'm having issues with uh Linksist uh router that I have. And for some reason I can't uh I keep putting in the password that that the label has and it doesn't it tells me it's the wrong password. You keep on telling me but it comes it it says uh it it tells me the the Linkstis uh network and password on the bottom of the sticker. And I cannot proceed [silence]
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Welcome to Linksys support. Certain products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling Linksys. This is Ice. How can I help you? [silence]
00:00
Speaker 1
Yes, I got the Wi-Fi, but I want to change the password for it to log in. And I remember when I got it, I created it, but I just, I keep putting it in, but it doesn't seem to recognize it and it says the wrong password. Uh, the app. I tried both. I tried the app and I tried the one on my laptop and it says it's asking me for the access router. When I put in the
01:00
Speaker 2
Say, were you able to connect? Yes. And then what are you using to log in to your router settings? Is it the Linksys app or the web interface? Yes. Mm-hmm. So it's the router password. Is the router password not...
01:00
Speaker 1
Yes, but it doesn't, okay, go ahead. No, I was gonna tell you, it doesn't say anything about uh, an access router on the bottom of the sticker. Yes. And and I remember it, it used to be EDU E S PE Um, 70 72. And uh, once I put it in it, it doesn't it doesn't access it.
02:00
Speaker 2
Wi-Fi pass word. So it will not work. You cannot proceed because you're typing in the Wi-Fi pass word. Wi-Fi pass word is different from your router pass word. Uh let me have-- Yes. Go on. No go on, I'm sorry go on. Uh huh. Yes because the router pass word it's something you create when you set up your link sys router. Hmm. Uh huh. Hmm. Uh huh. Uh huh. Let me see. All right uh I'm sorry to hear about that.
02:00
Speaker 1
okay, the serial number is one four X one zero zero six five six zero one eight three two. right. No, it's one zero. It's one zero. Is right. No. Let me repeat it one more time. And it's uh, let's start all over again. One four
03:00
Speaker 2
What is the serial number of your Linksys router? U all right, I'll say again, the serial number is 1-4-X for X Ray. 1-0-0.
03:00
Speaker 1
X 1, 0, 6, 0, 5601, 832. Correct. Yes, at the moment, yes. Eduardo. And the last name is L M A M A A as in zebra, A as in albus.
04:00
Speaker 2
all right. Good. So, does your model of your links just water is EA 6100? And that's the only links just water you have, right? All right, before we proceed, I'll create a record for you. may I have your name, sir?
04:00
Speaker 1
[silence] [silence] [silence] correct. and the email address is [silence] E as in Edward, [silence] [silence] D as in David, [silence] R as in Richard, A as in Apple, [silence] 1770@gmail.com. correct. [silence] Uh, it's uh Spectrum or Time Warner, which is basically the same. [silence] Time Warner Spectrum.
05:00
Speaker 2
Eduardo Almazon. All right, thank you, Eduardo. Uh, what about your email address, Eduardo? So it's edra1770@email.com. All right, thank you. Uh, who's your internet service provider? All right.
05:00
Speaker 1
all open uncle I've used it previously, but to tell you a truth, I don't know how long ago. And, uh I just started using it last night because, uh, the thing is, uh, I brought
06:00
Speaker 2
Okay, let me check first the warranty status of your lynx router, because your lynx router, Edoardo, is a very old one, a classic lynx router type, and it's already out of warranty. It's warranty status expired last November for 2017. So you have been using this router for a long time. Now, with regards to your accessing the lynxis app, are you sure that you've been using the lynxis app previously or this is your first time using the lynxis app.
06:00
Speaker 1
Brooke up with my my fiance you could say and I've been wanting to change the password but uh it doesn't it it it keeps telling me to to the wrong password. Uh-huh. Yes that I just downloaded that on the app and and it it and it shows me so I redownloaded it but it's still uh well right now it's I'm I'm at the I'm at the web page of the linksys smart app on my laptop.
07:00
Speaker 2
I see that's sad to know but uh usually the Linksys router you have uh the uh Linksys smart Wi-Fi so um are you sure it is the Linksys smart Wi-Fi or the Linksys app because they're
07:00
Speaker 1
Laptop. And I got the Linksys app on. Let me see. Right now, I'm in the Support, the support Linksys.com on the app. It took me, well, I was there, but it took me to this support Linksys.com on the app. And, and for. Oh yeah, no, I was going to tell you and it keeps keeps asking me for the login on the app and it and I put the the the the password that is on the sticker on the bottom and it says incorrect. Yes.
08:00
Speaker 2
Mm-hmm. Yeah. So I have to, yes. Because as I've mentioned, Eduardo, the password on the sticker, it's for Wi-Fi connection. It's for your internet connection. It's not the password for the link this up.
08:00
Speaker 1
No, it's not going through. This says, we updated our password requirements to keep your account secure. Please create a new one. *Okay*. Okay. Enter, create a new one. Okay, and then it says reset. A routed password
09:00
Speaker 2
Now, you can try to type in "admin". When it asks for access, longer password, you can try to type in "admin". "A-D-M-I-N". All, yeah, all lower case, all letters, A for apple, D for David, M for Mike, I for ink, N for Nancy. You can try that because that is the default router password, Your password has been reset. If it doesn't go through, then try to okay, create a new one. If it's asking you to create, then create a new one. [silence]
09:00
Speaker 1
And it says log in when connected to your home Wi-Fi, works even when you have no internet service or our servers are updating. And then submit, okay, and now it says you must enter something to continue. Your password must have at least 10 characters, upper and lower case letters, one number, and one special character. Okay. Okay, that's what I'm doing right now, and I'm just entering my last a special character. So everything seems correct. And I'm going to submit. Now, uh after we're done with this uh with you helping me.
10:00
Speaker 2
Okay. Yes. Okay. So, that is your router password. It's asking you to create a router password. The router password must be composed of 10 characters with letters and numbers and a special character. So, just follow that guidelines. Hm. Hm-hm.
10:00
Speaker 1
Okay, now, I got, the, dashboard. Your router password was reset successfully. Linksys 01832 is on, online. Wi, FI network. It says the Linksys the 01832. And it gives me the 2.5G SHZ. Guest access. Parent control. Uhm. Internet's low and just at the bottom. It just says, Yes. Yes. Yes. Yes. WiFi settings. Uh, let me see. WiFi Networks. Guest access and parent control. Is it on the three lines at the very top on the left? Okay, WiFi settings.
11:00
Speaker 2
so you're already on the page of your router setting so from there if you want to change your WiFi name or your WiFi password just click on the WiFi settings try to click on the three horizontal lines
11:00
Speaker 1
Okay, go to W-Fi say. Okay. Yeah. Okay, sounds good. Oh, you're a lifesaver. I was having an infus- since last night and and I just want to change every everything that I used to have with her so whenever she tries to come to the to the house, she won't be able to get into the Wi-Fi because she she had the the phone, she left with the phone and I I just want to just want to just want to just want to just want to just want to just want to just want to just want to just want to just want to just want to just want to
12:00
Speaker 2
click and then select wi-fi settings, okay? And then from that, you will see your wi-fi name. Just tap on that field and then you can edit if you want to change your wi-fi name. And then at below that, there's the wi-fi password. If you also want to change the wi-fi password, just tap on the box or the field and then change it. But make sure to save the changes once you're done. Always save the changes you made and then your router will apply the changes you have made. Okay. Yes. Yes. Let's see. [silence]
12:00
Speaker 1
just want to change everything okay okay okay so okay so yeah one quick question so I wanna, I wanna I wanna use uh uh let me see with the same uh login, okay can you do that if I try to use the same uh login to access the account to the as the same as the the Wi-Fi password?
13:00
Speaker 2
Yeah. So once you change your Wi-Fi name and Wi-Fi password, your ex-FNC will never be able to connect to your Wi-Fi. But just remember, Eduardo, your Wi-Fi password is different from the router password. The router password is the one you created, the 10 characters. That's your router password. That's the one you use to log in to your Linksys app, okay? When you open your Linksys app.
13:00
Speaker 1
Correct, yes. Will it let me do that? Okay, so I'm going to hit save. Yes. Okay. Okay. So right now it's yes I just saved it and it's going and spinning around in circles, the restarting your wi-fi. I'll allow suggested wi-fi networks uh, it says lynx is suggested now. Allow. Okay. Mhm. And is my my next question, is it has a USB.
14:00
Speaker 2
You want to use the same Wi-Fi password and router password, then just, yeah, edit your Wi-Fi password and just type in the same, uh the router password you created. You can edit the Wi-Fi. Yeah, the Wi-Fi password. Click on that and then type in the router password you created before. And then eventually you will have the same. [silence] Allow? Yes. Just allow that.
14:00
Speaker 1
port on the router and I was thinking probably it needs a new firmware or something. Is there a new firmware that I can download to hook it up into the USB and download it and it'll upgrade it, I guess. [silence] Oh, okay. Oh, okay.
15:00
Speaker 2
Apparently, since your router is an older router, it's using an older technology and its life has already ended. Last 2021, and its warranty status has already expired. So I think there may no longer be any security or firmware updates for your router. In fact, your router's support will end this month of July on the date July 27, this year. So I think, Eduardo, it's better to upgrade your router because the next
15:00
Speaker 1
Okay. Yes, next week. Now, now, let me have. Okay, so the best thing, is there any, I'm already 56 years old. Is there, do you have any specials on routers, cheap routers that are good for just the home area to have Wi-Fi because I've noticed that I can't get that, even that far to my room because it doesn't pick up the signal. So I guess it's because it's that old.
16:00
Speaker 2
it's time you call us for technical support or assistance, we may no longer be able to provide you assistance because your router support will end on July 27 2026. So it's just next week. So your router support will end. So we can no longer provide you technical support by next week. So it's better to upgrade your router. Mhm. Mhm. Okay. Yes, because us I have it's
16:00
Speaker 1
Okay. Okay. Four. Okay. four. Okay. And do you think yes too? Okay. So if right now is there, can you send me a link for cheap models to purchase online so I can purchase one from you guys?
17:00
Speaker 2
old. Yeah, because it's an old router. It's using an older technology and its Wi-Fi technology, it's using is the old Wi-Fi 5. So we are now using the latest Wi-Fi technology, Wi-Fi 6 and 7. And your router may be using Wi-Fi 5 or Wi-Fi 4 because it's an old router that's using an older technology. So it's better to upgrade it. Mhm Actually, you can check on Amazon because it's uh one of the authorized Linksys uh products to
17:00
Speaker 1
It's like, okay. [silence] Okay. Okay, now. Uhr hum. Oh wow, okay. Okay, sounds good. So, uh, I was, uh, I was gonna ask you. So now I'm in the Wi-Fi settings and now it's it tells me the Wi-Fi name. It I picked a new name, which is Tiger's stand. Uh, and the Wi-Fi password it has thoughts on it. [silence] So that means it's
18:00
Speaker 2
to check out our, do you check on Amazon? Because usually they, sell, links, router, and you can check other prices, and you can view and compare which type of router you want because they will be stating their specific of the router you're going to purchase. If you still want knowledge about the links router, you can go to our site support.linksys.com. We have featured routers there, and you can read any articles about the latest links router we have there. Yeah. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. Uh-huh. [silence]
18:00
Speaker 1
It's been upgraded. And then at the bottom it says the 5G, it span and it still shows the Linksys 01832. And uh So which one is the best to use with laptops and and the phone. Is it the the 5Gs band the better one or the 2.4? Uh huh. Yeah. Okay.
19:00
Speaker 2
Yes. Then you also need to change it. You also need to change it because your router is broadcasting two Wi-Fi: one is for the 2.4 GHz and the other is for the 5 GHz. That would depend. At 2.4 GHz band, if you connect to that, it means that even if you're far away from your router, say you're upstairs and your router is downstairs, you can still access your Internet. Because the 2.4 GHz band is good at range connection. So even if you're far away from your--
19:00
Speaker 1
Okay. okay far away from it okay that was the thing okay
20:00
Speaker 2
router, you can still connect to your Wi-Fi and access internet. While a 5 gigahertz band, you need you need to be closer, like say your laptop must be closer to your router to better appreciate the 5 gigahertz of performance. Now, the best thing about the 5 GHz is that it boasts faster internet speed. Unlike the 2.4, it has a slower internet speed, but even if it's slow, you can still connect to it even if you're far away from your router. But with the pipe, yeah. But yeah, but with the 5 GHz, it provides you faster internet speed, but you have to be close to your router. Because if you're far away, then it will not, uh, perform faster internet speed.
20:00
Speaker 1
See, that was, that was my, my next, my next question. So, um, can you send me a link where I can download that, uh, to my, uh, to my Gmail? So, so I can follow and download, to my, um, that, um, that, uh, uh, update it, so I can connect it to, uh, download it to, to the US being connected on the back before it gets, uh, ended by this 27, 30th set. Yes. Yeah, the firmware. Yes. Oh, okay. You said it was already on the 21st, right? Yes. Okay. Okay, okay.
21:00
Speaker 2
Yes. What do you mean the download firm? Right. Of your routers? Right, there is no as I have mentioned there is no longer security or firmware updates. Yeah, because it's, yeah, on 21st it's life ended so we no longer manufacture this type of router because it's using an older technology so there is no longer any update for security or firmware update.
21:00
Speaker 1
Okay. I Okay. Okay. I Okay MM right Okay Okay so I'll do that because I do want to upgrade it and have better range and I'll check it out and Mm-hm Okay.
22:00
Speaker 2
That's why I suggest you upgrade your router to the latest [silence] and S router we have. Because the latest links router we have usually starts with letters MX, yours starts with EA. And the EA series routers, they're using an older technology. So any links router with a letter starts with letter E, they're using older technology. But if it starts with letter M [silence] it means they're using a newer technology. No, it could be MX or MR. Right? Yes. Yes. Yes. [silence] [silence] Yes. Yes. But actually [silence] [silence] Yes, but actually your router is still in working condition. It's just that it's performance is not at its best.
22:00
Speaker 1
Yes. Yes. Yes, because I have, yeah, I've noticed that the Wi-Fi, you know how you get the icon on, on, on laptops and, and on your phone, it goes away, like it's not reading anymore and then it comes back and then it, and it keeps going off and on, off and on. So now I know it's because the lifespan is already due. So that's why I want to purchase one, I want to purchase one right now, online or go to Best Buy and purchase another one.
23:00
Speaker 2
because we have the latest Wi-Fi technology now. We're using newer technology but your router is still in working condition. It will still work, it will still provide you access, it will still broadcast Wi-Fi but it's just that uh it's using an older technology. That is only the problem. Yeah. Yes. Yeah. Yeah, you can check Best Buy. Yeah, it could be Amazon, Best Buy, Walmart. Any store that you can check that sells wireless routers, you can uh
23:00
Speaker 1
Okay. So, So the access router on the laptop is gonna be the one I created you said or the one that it shows again on the on the sticker on the bottom? Just to make sure. Uh-huh. which is the one on the sticker, right? Oh, the one I created okay. So, it's not gonna be admin, it's gonna be the one I created right? Okay. Okay. Okay. So let me let me do that when you
24:00
Speaker 2
If you want to connect to Wi-Fi, if you want to connect your laptop, to Wi-Fi, then connect to your Wi-Fi name and type the Wi-Fi password. But if you access the Linksys app, then it asks for access router password, then you have to type the router password. The one you created. Yeah. Yeah. Yeah. Yeah. Because you already changed your router password. You already created a new router password.
24:00
Speaker 1
here and that'll be, yes, now it went in. It's, I guess it's taking in the new password. Yeah, there you go. Now, now, I'm an old time gamer. Uh, I've been gaming video games, uh, ever since I was a child. Now, my question is, uh, how do I do that to put one of the ports to be just access to the gaming and not, and not using the same Wi-Fi or, or connection? Can I, can I do that or no? You know how the back of the, the router has a, a port one, two, three and four? [silence] 205
25:00
Speaker 2
[silence] the router password, but you said you already made your router password, your Wi-Fi password too, so that you don't get confused, so they are just one and the same. Okay. Okay. All right. So, uh-huh.
25:00
Speaker 1
You can, you can, I can, I, I specifically put one of those ports just for gaming to connect the the the PlayStation to to that port? Uh huh. Uh huh. Uh OK. OK, sounds good. Well, I really, what was your name again? Ice. A-Y-S. OK, OK, Ice. A, I appreciate your help. You're very helpful. You, you helped me a lot. And if you send me a link to putting a good word for you, I'll definitely do that. Thank you very much.
26:00
Speaker 2
Yes, you can. Yes, you can use any cable to plug into that part of your router. that's the purpose of the ports at the back of your router so that you can connect any device you want. any device that wants to connect to your Wi-Fi, you can connect to that port. All right? It's S ICE. ICE. ICE. ICE. Yes. You're welcome, Eduardo. Thank you also for calling LinkSys. It's my pleasure to assist you. And once again, this is ICE.
26:00
Speaker 1
You too. God bless you. Take care. Bye-bye.
27:00
Speaker 2
See you later. Have a great one. Bye-bye. You too. Bye.
27:00