Speaker 1
Okay, so do you wanna install it yourself?
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready for assistance. Press one now for out of warranty products. Please have your device's serial number and contact information ready. If unavailable, kindly call back later for out of warranty products. out of warranty product, paid support option may be available depending on the issue.
00:00
Speaker 1
Amazon, Walmart, you know, is it like, is it an outdated product or you guys stopped doing it? I get I paid like $700 or $800 for three, three nodes and directly bought it from you. I am having issues with the, you know, it is supposed to cover 5,000 ft, which is totally bogus, first of all, wrong, wrong claims, completely wrong claims. Okay. And I am like, my nodes are like within 200 ft and direct line of sight. And I am seeing, like, you know, instead of I have gigabit optical fiber optics. So, you know, where the parent node is, I get 400, 500, 600 Mbps at the farthest end, which is around 500, 600 ft, I am seeing 500 Mbps download. and 200 sorry 5 5 megabits download 2 megabits upload which is ridiculously low I try to call you guys several times and you know they temporary you do something you know frequent you know what you call readjust the frequencies or whatever you call it uh I went through this I am kind of fed up now uh I am trying to add a few more notes but uh I'm not able to find uh find the the anywhere I'm in the is there is this company is still existing or is the product not not because Netgear I see tp link and Netgear products everywhere this this company is uh kind of it's gone or is it some kind of not no more uh no more uh selling the products or what is going on I am uh Also, frustrated with this the performance, you know, where three years ago or two and a half years ago, I paid $750 for three nodes. Um, now, you know, that's, I I don't know, I mean, you have to suggest what I should do because I'm not getting the the performance. I mean, in fact, it is ridiculously low. 5 megabits and two megabits for download and upload. Just 500 feet away with the direct line of sight is it is definitely not uh not something I was expecting for an optical uh, uh, the fiber optics with one gigabit. Something is not correct. So I have registered my product and everything. Yeah.
01:00
Speaker 2
Got it, sir. Mhm. For that kind, sir, we, um, we can't actually tell you because of
03:00
Speaker 1
[KEEP_UNCERTAIN] [silence] No, I am not finding it anywhere. I'm not finding it in dust buy. I'm not finding it in Amazon. I'm not finding it in Walmart. No where. Some thing and the - and the - and the - and the - and the - and the - and the - and the - and the something is always, always on eBay, but they're selling the used product for the same price. What is going on with this company? How many why? Why, I mean, if it is so much and good of a demand why why, you know, why you guys don't do a mass production? I'm little concerned about the quality you know, because I'm already experiencing something like this.
04:00
Speaker 2
[DOWNWEIGHT] still actually running, uh, the business is still running, it's just that uh, we run out of stock as of the moment, so we no longer have stocks, but we actually do have some models that are still available to any local stores, uh, that is close to, I see, sir. So For that kind of information, sir, I cannot really understand that one, since that is on um I'm actually just a technical support for our linksys router. For that kind of information, I technically do not have an answer on that. Um, but the only information that I can provide is, um, we are actually um, um, into some changes, um, into our support and also for our devices. And that's why we ran out of stock as of the moment. So, we cannot really provide an um accurate answer for that, but, um, the business is still running and we are still supporting our linksys customers, um, especially if they are having issues with the connectivity on their own.
04:00
Speaker 1
Okay. Yeah. I'm having this problem. him through for like, you know, hours of help from you guys. So far, it has not worked. The farthest node I'm getting like five megabits. Instead of at least 200, 300 megabits. I reset the router. It becomes 200 megabits. But after some time, it starts flashing red. Inna something is not correct with its malfunctioning unit or something like that. Do you guys have a warranty on this? I bought it like two years ago or something. So, it's not possible. I definitely wanna get rid of it. It's just a weird experience. As you said, you guys want to give us a serious consideration for it. How are you going to issue it later on? How about a certification? So we can just make sure that it's certified and send it with you. It costs nothing to do that. Providing an actual human. No need to populate all the downloads. You can check it out. I got it online anyways. Okay. All right. Let's do that. And then let us send this thing here.
06:00
Speaker 2
For that one, sir, then, the hardware warranty of the device is actually a three year And then if you purchase the Optional 3 Year Accidental Damage,
06:00
Speaker 1
Yeah, yeah. Ah, uh, this is, it has, it has been isolated so many times, so many times. I called you guys several times. Yeah, many, many, many, many times. In fact, I have had like hour long conversations with tech support, and they walked me through the whole process. But afterwards, sometimes it is the same old issue.
07:00
Speaker 2
hardware warranty then for that for if you're currently experiencing some issues then we need to further isolate your concern and connectivity issue uh-huh uh-huh all right mm-hmm so for these ones here we need to validate first all the troubleshooting steps have done so far and um if all the basic troubleshooting steps have done um technically on this one then we might need to escalate this one to our level two technicians in order for them to properly isolate
07:00
Speaker 1
Okay. Yeah, but I'm... Yeah, right. So, but I'm not at my at my notes at this time. I'm driving. But I'm I'm I'm frequently... Yesterday... I know I know I did I did the I tried to when I was at the node, at the system, and I called you and it was half an hour wait yesterday evening. I gave up. Yeah. No, no, no, no, no. No, no, no. I'm driving right now, but yesterday I tried to call you guys when I was actually at home.
08:00
Speaker 2
the issue then and they will be the one to is to whether um the router needs to be replaced or uh what will be the next step for this one okay you can actually give us uh-huh you can actually give us a call back once you're ready um mm-hmm so you're no longer using the linksys router or you're still running right now
08:00
Speaker 1
with the notes I could I could have done I could have connected with I mean I could have called had a conversation with you guys yesterday but I waited on phone line for like 15 minutes then I gave up it was a long wait time I did say around 5:30 evening California time and not not not couple of minutes it was 45 minutes not couple of minutes it was 45 minutes I waited not couple of minutes [silence]
09:00
Speaker 2
[KEEP_UNCERTAIN] Okay. What? Okay. What time did you give us a call back, sir? Oh, I see, sir. Yeah. You can probably sir, we due to the high of volume of calls, you're the long wait uh your wait time is that kind of a specific time. But again, sir, thank you so much for giving us a call back yesterday and staying on the line for the couple of minutes, but in order for us to really properly isolate the issue. We may need to have that if.
09:00
Speaker 1
[silence] Yeah. [silence] Yeah. Okay. All right, but this company. Yeah, I know, but it's the same issue. I have gone through this so many times with you guys. Didn't help much. I should have bought a next year, rather. Is it too late to is it it is it too late to return this product and switch over to the network? Will I get the full refund? [silence] [music]
10:00
Speaker 2
[KEEP_UNCERTAIN] All right. All right, sir. Thank you so much for that. So yeah, you really need to give us a call back, sir, when you um, with uh, until you are at your house, so that we can further isolate the issue then. Mhm. Um, we are actually we are actually open sir um 8:00 a.m. to 11:00 p.m. Eastern Standard Time. Mhm. Thank you so much. I I totally understand. Mhm. Um, for that kind of um, information sir, we um, in order for us to proceed with
10:00
Speaker 1
all right OK
11:00
Speaker 2
that kind of request. As what I mentioned, you really need to properly isolate the issue and troubleshoot the device. I totally understand that you already run a couple of troubleshooting steps. But this needs to be properly isolated together with our level one and level two technician. And once the case will be escalated to level two technician, they will be the one to further isolate the issue, and proceed whether the next step will be a replacement or a refund. Okay, Sir. Thank you so much. Just give us a call later part then.
11:00