Speaker 1
Hello. What? Hi, how are you? I'm fine. I'm fine. I'm glad. I'm calling regarding, So good, I'm glad. I'm calling regarding, I have the your extender here products. And I got a new router today from my provider. And unfortunately, when my extenders were originally set up, they were done by my ex-husband. And I do not have these passwords. But when I was setting up the new router, my laptop is now connecting to a 2.4 band.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while End of Support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. Hi, thank you for calling Linksys technical support. This is Rio, how can I assist you for today? Oh, I'm good.
00:00
Speaker 1
the network bank instead of the five and I need help correcting that and um I do have the serial numbers and everything the stickers that are underneath the equipment to tell you what I'm working with but maybe you could help me reset my account or help me do this. The new, router, the new router is already set up, it's been handled, that was Spectrum. And in troubleshooting everything, we realized that the extender is... are on a 2.4 bandwidth. Need to, for my laptop to obviously connect to the uh the five. Yes. [silence]
01:00
Speaker 2
I'm sorry, which one are you trying to reset the account, the new router or the extender? [silence] Oh, okay. So you wanted to connect your laptop to 5 gigahertz Wi-Fi band, so you wanted to log into your extender, is that correct?
01:00
Speaker 1
Yeah because if the way they explained it to me the linksy the extenders um are connecting to two point four. These have been existed me set up for many for a couple years now. They're all set up in the house. I have three of them. So I'm gonna give you the serial number which is uh connected to um the actual router. that is three no via the extender. I have three of them. I'm letting you know that the one serial number that I am transcribing.
02:00
Speaker 2
okay I see alright alright uh for the extender that you have their ma'am did you uh set up already or not yet okay all right all right can you confirm to me what's the cereal number four that extender I'm sorry what I'm sorry the cereal number you are going to provide to me is this the extenders cereal number or the new router
02:00
Speaker 1
identifying to you is the one connected to the router, ready? No, it's connected to the router and it's supposed to be connected to the modem of my router. It's a Spectrum router. It's called WI-Fi 6 router by Spectrum. Yes, yes, through Linksys, correct, yours, yes. And the the Linksys, the um extenders are that the the first one is connected to the router. Is it supposed to be connected to the modem? Now I'm asking you a question. I'm asking you a question.
03:00
Speaker 2
Oh, the modem you mean? Okay, let's just confirm. What's the model of your router? Yes, of what? Okay, so you have a modem and after a modem, you have a spectrum router, and then after spectrum router, you have extenders, right? Okay. And then link these. It's okay. That's okay already. So that's service .
03:00
Speaker 1
should the link see should the extenders be should the first one be extended connected to the router or the modem oh oh there's no preference whether it be to the router or the modem okay yes man 3-8 unicorn 1-0-3-9 Apple 1 4 4 nine one [silence]
04:00
Speaker 2
Well, originally, Linksys should be connected to the modem, but since you have a spectrum router, then it can be connected to the spectrum router. It will work. [silence] No. Because the spectrum router is also a router, the same with Linksys. [silence] Now, going back to the Linksys, the one that is connected hard wire to your router, can you confirm to me what's the serial number for this device? [silence]
04:00
Speaker 1
Moment. Right now it's red. So, should I try connecting this to the modem? They sent me a new one, correct. It just got installed today.
05:00
Speaker 2
What's the light indicator showing at the top of this Linksys device. you needs to say, You don't have an internet for that, No, it's okay. The device the Linksys device does not have an internet as of the moment. Have you somehow again you just recently purchased a Spectrum router? Is that correct? Hmm. You need to read, Okay. For the router that you have, ma'am, since this router is already been working, the Links device needs to be reconfigured because the whole system is already disconnected to the network. Now, for us to reconfigure this device, we need to reset all of your Links nodes that were connected previously.
05:00
Speaker 1
That's okay. Well, Oh, so, okay, wait, let me restate what you said. Once you reset it, the previous one will no longer work. And so all my devices, I'll have to reset re, connect. Oh, boy. Okay. Got it. My first name is Patricia. My last name is Pena, P-E-N-A. My email address is P-A-T-T-Y.
06:00
Speaker 2
and after resetting them, just a heads up, your current Wi-Fi name and Wi-Fi password will be deleted. So you're going to set it up from the scratch. All right. Now, in order... Mm-hmm. Yes. All right. Okay. Uh, to continue, may I know your... I'm going to create a record for you in the system. May I know your first name and last names?
06:00
Speaker 1
there? I'm sorry. Kitty works, me at gmail. Let me go get them. I have one in the kitchen and one in the back room. if would you take me about one or two minutes to do that. alright. all at one time? yep, sounds good.
07:00
Speaker 2
Got it thank you. [silence] All right. [silence] Uh would it be possible ma'am, since you mentioned you have three linksys nodes, would it be possible that you can gather all of them in one location at least two to three feet from your main system? Okay, it's okay. So we can add them together. All right.
07:00
Speaker 1
[silence] [silence] [silence] [silence] [silence] [silence] [silence] you still there ma'am? [silence] ma'am? Or miss. [silence] Sorry, I'll call you a miss. [silence] We'd like to be called this. [silence] Now, just give me one minute cause I have to connect them all. I got to find enough ports for all of them. [silence] I could do it. [silence] Bear with me. [silence] I could do it. [silence]
10:00
Speaker 2
Yes, ma'am. I'm still here. Yes. Sure. Yeah. All right. Not a problem. All right.
10:00
Speaker 1
Well, that's not good. Okay, they are all around me and plugged in. Uh-huh. The only Ethernet.
12:00
Speaker 2
All right. Now, uh, since we devices are still trying to reboot, ma'am, let's try to check first the main node one is hard wired to your router. Can you try to check for me how many ethernet cable connected at the back of it? The link's this.
12:00
Speaker 1
connected to it is the one that's going to the router. That's it. I'm sorry. No, uh, oh, no, there's it's not connected, no, there's nothing connected to internet port and there is one connected to the ethernet which goes to the router. You want it to, you Want me to reconnect that internet versus the ethernet? [silence]
13:00
Speaker 2
1. 2. 3. 4. 5. 6. 7. 8. 9,. Hold on. Did you connect the wire in the Lingsys in the yellow, the one that has a label of yellow port? 1,. And no, this wood like to confirm again, kind of supposed to be the wire, it's called the ethernet wire. That's the,
13:00
Speaker 1
Yes. Yes, and it's... Yes, it's internet, says there's no yellow ethernet. There's only a yellow, there's three ethernets. The only one that has a yellow underlined is labeled internet. There is not... Okay, well, that's not what you said. Okay. So you want it to be connected from the internet going to the, to the router, correct? internet to internet? No, well, the, no, the internet is being used from the router to the modem.
14:00
Speaker 2
that's what it calls then you need to put it in the yellow port there in the linkage this there's a yellow label for internet for huh yes that one that's what I mean correct internet to internet yes ok that's ok in the router how about the thing there's internet are you in the internet port already
14:00
Speaker 1
Now it's connected from the link. It's from the Linksys internet to the uh, ethernet router. Router. Yeah, now it turned blue. It went from red, well, now it's thinking. I take that back. [silence]
15:00
Speaker 2
you recently swapped it in the lincis. Okay, give it some time. So for the child notes that you have there ma'am, two child notes,
15:00
Speaker 1
so um um they're blinking red the one that's connected to the router just turned blue okay that's hopefully blue
16:00
Speaker 2
Child nodes, what are their lights showing? OK. it should be. so, let's wait for your child nodes. if they turn solid blue, then that's good. if they turn red, then we're going to reconfigure the whole system.
16:00
Speaker 1
[silence] It's dimmed, I think. They're all blue. [silence] let me get my laptop closer to the this where I'm working on all these things. I just moved everything from where my laptop is not. My modem and router are in my garage. don't know that I like them there anymore.
17:00
Speaker 2
All right. So, all of your nodes turned solid blue. And what you want to do right now, ma'am, is to log into the Linksys, uh, web interface. So, you can separate the Wi-Fi band. So, you can have 2.4 and 5. Is that what you wanted to do? Uh, you need to do it in the computer or your iPad. All right. Mhm.
18:00
Speaker 1
[silence] So I am currently well, I guess my first question is should I move? Yeah, I probably should, my internet's so slow here. I answered my own question. Oh, we think I work now. Okay, let me try that. Okay, wait a moment.
19:00
Speaker 2
uh try to your computer ma'am try to connect to the linksys Wi-Fi not to your uh spectrum router yes it does have an internet
19:00
Speaker 1
So go back on Wi-Fi. Show all the available networks. Connect. Wait. Wi-Fi. [silence] Just thinking. No, it's verifying. It's thinking. I think is now my my my extender are in the garage and I'm over here in the back office. I don't know if I'm going to reach it. says no internet secured. Let me disconnect and yeah, that's what I said. Oh now it says connected secured. It just changed. Just, it's open. And I am, um. I'm sorry, go ahead. I have a browser open. Now, would you like me to type? My
20:00
Speaker 2
Are you now connected to the linksys wifi? okay. No internet security. What's the wifi name? For your linksys. Okay Now can you try to open a browser? Then try to put there in the. Go ahead. Yeah Just put there my router.local
21:00
Speaker 1
R ether III router.local. Is that correct? I want to. Why am I getting a warning when I try to access my router settings in a browser? [silence]
22:00
Speaker 2
Local. Yes. Correct. Try to bypass that, you can click advance and then continue. [silence]
22:00
Speaker 1
Just hit advanced and then proceed to my router it's thinking [silence] it's still thinking Excuse me. It just keeps thinking. My router.local 1.0.1.2 dynamic login. Excuse me. Sorry. It's very slow, but something's loading. Super slow. It's still loading. Should I try moving my laptop and going to closer to the? Oh, here it is. That says, "Access Belop." Says, "Login with your router password." Would you like me to do that? [silence] Yeah, but I know those...
23:00
Speaker 2
You can just refresh, ma'am. You You you can try to you. Do you have an option there to reset the router password? [silence]
25:00
Speaker 1
the router password is the router from Spectrum, correct? Uh... Oh, so this router is not, the router is trying to open is not associated with Spectrum. Yes, that's correct. Or, so hit reset password. Okay. Understood. I hit reset password. Well, I didn't know I need that. Let me go out there and
26:00
Speaker 2
No, ma'am. That's the Linksys that we are opening right now. You can try to reset the router password. So you can create a new one and that will be your credentials whenever you are going to open the Linksys account. yes. The router the router that we are working on right now is the Linksys router, not associated to spectrum router. So it will ask you to put a recovery key and the recovery key is indicated at the bottom of the main router of Linksys, the one that is hardwired to your router.
26:00
Speaker 1
Ah, sure. I wouldn't - Good then it's hardwired. I think it's working now. I think it's working now. [silence] Let's try that again. Not yet. No. [silence] I was on the screen that said [silence] you know enter the key. I went and got the key. Then I put in the key it was thinking and then you've asked me to refresh the page but it takes a minute for the page to load. So it's reloading.
27:00
Speaker 2
Can you refresh the page? Did did it ask you by the way to create a new router password? So when you received that error message, uh, what was the page saying before? Uh-huh. Oh. Again, to confirm, you are connected to the link sys.
29:00
Speaker 1
Let me double check on the bottom one moment. No, it kicked me off to the other one disconnect no it's on the spectrum. What we're doing right now. I just walked away. I just came closer to it so that way I wouldn't be far away. But I need to make it forget it. It keeps on jumping on that one, so I need to go forget that one. That okay. Ma'am.
30:00
Speaker 2
Wi-Fi right? Hmm. Um, right, try to connect to the linksys. How far are you from the linksys, by the way? [silence]
30:00
Speaker 1
I understand that. It keeps on wanting to connect to the other one. So I'm telling you, I'm going to have it forget the Spectrum. I'm not No. I probably tried that. It it I don't have a huge home, but it it was enough difference that it it wasn't working. So that's why I had to use this. It was not strong enough. So that's why I'm using. Right. I'm too far away. My office and my house. If my house isn't long.
31:00
Speaker 2
Uh, you need to connect again to the Linksys, ma'am. yeah, you need to forget the Spectrum Wi-Fi. by the way, just to ask, uh, do you have a big home? um, because you still wanted to use the uh, Linksys devices? cause you do have already a router from spectrum. Uh, by means of not working? the router from spectrum not working? so the, the range is not strong enough.
31:00
Speaker 1
Yes, yes that's what I'm attempting to do right now. Reload. Create a new admin password and hint. and create a for the future. A combination? Okay. [silence]
32:00
Speaker 2
Okay. All right. So, again, right now, you need to connect to the Linksys Wi-Fi in order for us to open the website. Okay. All right, go ahead. So, that is your login credential in the Linksys account. So, it should be minimum of 10, uh, 10, uh, 10 characters, a combination of numbers, letters. No repeating.
32:00
Speaker 1
Windows symbol, do I need a symbol, do I need a number, the whole nine, got
33:00
Speaker 2
Yes. Yes, ma'am. Yep. Yes, of course. Using numbers, letters, special characters or symbols. [silence]
33:00
Speaker 1
It doesn't allow me to show it like if I typed it right. What's my username? No, it just has me reset the password. I don't know what the email is. [silence]
34:00
Speaker 2
Yeah, we don't have that option by the way. I'm sorry. Did it ask you to log in using email and password? Oh, uh, there's no user
34:00
Speaker 1
[silence] Oh, now I know. Okay. Okay. I'm here. Now what? Yes, Amy. Smart Wi-Fi tools. Okay. Now I'm at connectivity. Now I'm here. Do you want to do it? Cancel.
35:00
Speaker 2
[silence] All right. You're in the dashboard right now, so if you want to separate the Wi-Fi bandwidth, in the left corner, you will see there's WiFi Settings. Can you try to check? Okay, so again, Wi-Fi connectivity. Do you see there Wi-Fi Settings? How about Wi-Fi Settings? Click Wi-Fi Settings below.
35:00
Speaker 1
Wifi fi, connect, okay, click. It says Wi-Fi name and Wi-Fi password. Yep, click. Yeah, there's a 5 gigahertz band. Yep. Come on. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm. Hmm.
36:00
Speaker 2
okay, do you see there an option show more? did you see it? okay, so you do see there 2.4 and five. you try to put a label that that Wi-Fi name is the 2.4 and that Wi-Fi name is the five. so whenever you wanted to connect your phone or any devices to 5 GHz band, then you just click that Wi-Fi name and put the password.
36:00
Speaker 1
mesh Wi-Fi combines bands to act as one network to enjoy seamless room. Connect mobile devices to each Wi-Fi name once. Are you sure? So could I say use different? [silence] No. I'm just telling you what I'm just reading to you what it says. [silence] It says changing Wi-Fi settings will disconnect it all devices, including this one from the router. [silence] Simply reconnect the devices using the new wireless; setting down below. [silence] You may want to wait. [silence] So wireless. [silence] There's two points. Oh, wait, no, I don't want to change that. [silence] 5.g. [silence] So now [silence] Oh, wait, wait, wait. [silence] Okay. [silence] apply. [silence] [silence]
37:00
Speaker 2
Yes. Yeah, you can use different names. as long as there. Yeah, you can just click OK, as long as there's a label 2.4 and 5 that you can identify. Okay.
37:00
Speaker 1
Chitch. Wi-Fi combines bands to act like one. A two-enjoy streaming, gaming, connect mobile devices to each Wi-Fi name once. Are you sure? this is 2.4 Wi-Fi name. You want to continue? Yes. Applying changes. Your router is applying changes. The action you perform may cause devices to temporarily lose connectivity. This may take a few minutes. Please wait until the operation is completed. Okay. Is it okay that I have two different names but the both of them have the same password? Okay. Okay. Cool. In the future, is this is this how I connect to link? How do I connect to the links? [silence]
38:00
Speaker 2
Sure. Yes, continue. All right. Yeah, it's okay. That's, that's not a problem, as long as there's a label for the WiFi name. It says wait for three minutes.
38:00
Speaker 1
My router. If in the future I wanted in the in the future if I want to access where I am now. I go to my via your .local. Thank you. So now what do I do? So are my route are my link um, are my link are my extenders now connected to 5G or 2.4.
39:00
Speaker 2
Mm-hmm. where I'm sorry, where do you want to connect? Mm-hmm. Correct. Mm-hmm. Okay, adjust. Mm-hmm. Um, all of your extenders ma'am will show two four and five gigahertz Wi-Fi. You can select any of those.
39:00
Speaker 1
1rm the device, when I connect to it, that's how I do it. from. So now. I see two different ones now. I certainly do.
40:00
Speaker 2
Yes, so can you try to check it in your computer or phone? Go to settings in Wi-Fi if the Wi-Fi name that you've labeled are already showing. Okay, that's good to hear. Now, alright. Now ma'am, for your child nodes right now they're already blue. You can actually unplug them and then
40:00
Speaker 1
Got it. So disconnect them all and then reconnect the original one. And then when that turned blue, connect the twin child ones. Oh, only get child one. Got it, got it, got it, got it, got it, got it, got it. Is that it? Did we do it? Okay, I'm on my way
41:00
Speaker 2
Do a sequence. Do a sequence. You plug in first the node that is nearest to the main node, wait for it to turn blue and then that's the time you are going to turn on your last node. and then it will turn blue as well. [silence] Sorry, only the child nodes you are going to disconnect. The main nodes just, [silence] yes, the main node that you have there cannot be removed. It is always attached to your router. Uh yeah, you can try to unplug all of your nodes and then try to turn on the first node I'll wait here.
41:00
Speaker 1
It's, so exciting. I'm, sorry. I know it sounds silly, but, somebody else used to do this for me. The fact that I did it on my own, at my age is an accomplishment. I think, appreciate that. [silence]
42:00
Speaker 2
at home also we do have multiple nodes like that how however even me a technician i' also you know having troub times because the troubles i having them i'm having a hard doing so that why just take your
42:00
Speaker 1
Okay. Okay. I guess it was first one. Oh, oh no. It turned blue pretty quick. Should I wait a minute? Is it going to turn? Okay.
43:00
Speaker 2
So, just turn on the first one, wait for it to turn blue before turning the last one. [silence] Oh, wait for it ma'am, it's still rebooting.
43:00
Speaker 1
No, it's red, sinking red.
44:00
Speaker 2
How's the first node? Is it all blue now or blinking? OKAY GIVE it a
44:00
Speaker 1
Oh just turned blue oh it grinned again darn Oh
45:00
Speaker 2
okay all right make sure it still stays full oh yeah that's the correct sequence it's from blue it will turn to red and then back to blue just wait for it
45:00
Speaker 1
Just turn blue again. Cool. The red scares me. Okay. Do-do-do-do-do-do. Mm-hmm. Hey. Do this one in.
46:00
Speaker 2
Okay, all right, then you can now proceed, ma'am, to the last note. That's already okay. Yeah, me too. [silence]
46:00
Speaker 1
In what? the Philippines like your English is perfect mm-hmm mm-hmm okay now I went back it's blinking red hold it red blue
48:00
Speaker 2
Oh, yeah. Uh, we're originally from Philippines, but I do have my family working in the US. thank you so much. However, you know, there is really a distance between how American English and we spoke English here in the Philippines. Mhm. Mhm. Okay. Mhm. Okay.
49:00
Speaker 1
Okay. Cool. Oh yeah, it's flickering blue. Red.
50:00
Speaker 1
[silence] solid red. solid red. Oh, blue. Okay. And this one went to blinking blue again. The last node, yes, correct the last node. I'm walking I'm walking to this side. Let's see this. Node number two is solid blue.
51:00
Speaker 2
how is it right now? is it still solid red? okay. alright. that's good to hear. so yeah, right now, ma'am. all of your nodes, you can double check if you want to check the last uh the second the first node. you can check if it's still blue. uh the last node is that correct? it's okay. alright. let's just wait for it. okay.
51:00
Speaker 1
still. And then we walk back to node three. Oh, it's red. It's not open space. So the second one is in the kitchen, and then it's an open kitchen, living room, but then you have to go down the hallway a turn to get to two doors.
52:00
Speaker 2
Okay, all right, go. How far, by the way, is this node from the second node that you have there? How many feet is this? 30 feet. Is this open space or there are walls in between and doors in between?
52:00
Speaker 1
Node three, uh, and uh this node just turned blue, but that's the thing. Down this hallway past this node is where my office is. Should I, now it's blue, blue blinking. Uh huh. Uh huh. Uh huh.
53:00
Speaker 2
okay, alright so right now it appears blue okay, give it some time okay, give it some time let's just wait for it for a couple of minutes I want to make sure it stays solid blue because if by chance ma'am that it's not an open space there are walls in between and then if you need to go down uh the hall uh hallway you might need to like move it a little bit closer like instead of 30 feet
53:00
Speaker 1
Yeah, well that, will that help my strength to my laptop? Okay, I'll move it right now. I'm just wondering like, if I need, do I need a fourth one, so that way I get signal in my office? Wow.
54:00
Speaker 2
you can move it at least 25 ft closer to the next uh to the second node 'cause it might be having trouble. Oh yeah. It will provide you Wi-fi. However, uh the main reason why I want you to move it a little bit closer to 25 ft is because it cannot grasp a signal of internet. So if you cannot receive signal, all right, good. like at least 25 ft. If by chance, if it's in the current location that you have, um you might try to consider adding additional nodes so that you can put this third node in the hallway and then the other one will be inside your office.
54:00
Speaker 1
This one I moved it closer to where you asked. And it's doing the blue blinking. Yeah. Just right when we were speaking. Yes.
55:00
Speaker 2
okay uh-huh okay all right I'll have my timer here so that I can also be aware with how many minutes it's already plugged in I did not turn solid blue
55:00
Speaker 1
It's now turned red. It's doing the red phase. Let's see. Still blinking red.
56:00
Speaker 2
It's okay. Just almost two minutes passed by. That's normal.
57:00
Speaker 1
Red, blinking ready. [silence] Yeah, and it's not far, but now it's in the same room, basically, as number two. [silence] 25 sheet. 25, 25, now it's blue, blue blinking, blue phasing.
59:00
Speaker 2
Like how many feet is this now to the. second node, okay so it's give it some time. when we gathered all the mm-m hmm. uh, no, ma'am. we don't have the tools for that. even your password. mm-hmm. go ahead. All right. That's good to hear. It's stable.
59:00
Speaker 1
I don't know why number three is it. Eh, eh, blinking red. That is correct. It's, it just turned. OK. It just turned blinking blue again.
62:00
Speaker 2
and it's already seven minutes but still the device uh did not turn solid blue can you try uh move it a little bit closer let's just try turn what light
62:00
Speaker 1
Oh, no, you want me to disconnect it and move it? Okay. Because it's going back and forth it would say, it would be blue red, blue red. Um e. Where else can I move it? If I put it higher, uh does higher matter? Uh oh, sorry, son. should I, can I? The way my, um the way my, let's see. Can I move the second one first? Because that one is easier with, as far as plug. in my house.
63:00
Speaker 2
So do you try to move it closer? Uh, yeah. And you try? Alright. You can trust. As long as it it's closer to the other nodes.
63:00
Speaker 1
I'm going to move it four feet closer to the third node. It's just an easier plug. Okay, so do I do I have to do I have to unplug the third one first? Okay. Okay. I used to have number two inside a cabinet. Is that not recommended? Yes. Yeah, that's why I I moved it to an open space. So let's move this one from here to, oh, that cord fit? I hope so.
64:00
Speaker 2
Okay sure. All right. Sure. Go ahead um. Yeah. Unplug the third one and then plug back in the second one wait for it to be stable blue. No, it's not recommended. It's a closed space.
64:00
Speaker 1
Come on, reach. Reach. Please, reach. Okay. Okay, so number two is now blinking blue. Got it. Oh, please. I'm going to do the same, actually. Good idea.
65:00
Speaker 2
[silence] Okay, let's wait for it to be stable, blue, and then after that, that's the time we're going to turn on the third note. Now, would it be okay to just go grab some water while we're still waiting for it?
65:00
Speaker 1
(Speaking in other languages) Now, I'm going to plug in number 3 now. Just just plug it in. Thank you. Thank you.
68:00
Speaker 2
So how's this going? right now ma'am? What's the light showing in the second note? Oh, okay. All right. Go ahead. All right. I'll have my timer here.
68:00
Speaker 1
it's still blinking red I don't know why I mean now they're they're darn close to each other I mean they're not next the when we did the first set up they were literally next to each other like within one foot. I would call this I hope so. Now it's blinking blue or you know dimming blue. Now it went back to red. Doing its cycle I guess.
71:00
Speaker 2
Well, yeah, if they're already close together, it should turn blue.
72:00
Speaker 1
Pinking red. blue. Oh. Yeah now I've just started dimly dimming. [silence] [silence] [silence] you're not far I mean let me let me see [silence] [silence]
73:00
Speaker 2
How far is this again? The second and the first note. How many feet?
74:00
Speaker 1
16, maybe 17 feet in the same room open. Yeah, open. Okay, just went back to blue, blue, blue, nope, blinking, blinking blue. This one's stubborn. Oh, okay. Well, that's a good idea. Um, okay, so disconnect and swap.
75:00
Speaker 2
OK this is all open space right? It's not going to. How about this meme? Can we try to swap the second node and the third node? Let's try to put the third node as a second node. So that location, if it will turn solid blue.
75:00
Speaker 1
Swat bop. You don't want me to move it to the spot. Just unplug it for now. Got it. Okay. Unplug plug. now what we're calling
76:00
Speaker 2
you can just unplug the second node. [silence] Yes, just unplug only the second node. [silence] Yes, we're going to check if the third node will turn solid blue in that look.
76:00
Speaker 1
Got it. logged in. yep logged in. I have a funny feeling I have to buy a ethernet cable.
77:00
Speaker 2
Location. So just tell me if you plug it in and I'll do my top watch here. Okay.
77:00
Speaker 1
It's blue, blinking. Want me to complete? It's still blinking, uh, red. Yep, blinking red. [silence] Pink's in red. That one's stubborn. Just turned blue. Oh, turned red.
79:00
Speaker 2
Do it some time. 3 minutes. Yes. Mm-hmm.
80:00
Speaker 1
That's blinking red. Okay, still blinking red. Now it's... it's switch to dimming red. Oh, dimming blue, excuse me. Let's see, now it went back to blue. I can't tell. Blue dimming, a blue dimming off and on. Red. Yeah. I went to red. Red blinking. My what? Oh, got it. One moment. Should I bring it closer? I'll bring it closer because now it's in my office and it's horrible connection. Yeah, let me go grab it.
81:00
Speaker 2
You can try to open your Linksys web interface ma'am. The Linksys website. Thank you. [silence] Rio. Rio, ma'am. R-I-O. [silence] [laughter] [silence]
82:00
Speaker 1
blinking red and white so let me be up to date gotcha so am I connecting to I'm just going to connect to this one yes got it connected okay [silence]
84:00
Speaker 2
okay all right so uh yeah this will be just the last uh troubleshooting that I can provide to you ma'am we're gonna try to check if the firmware of this node is uh updated and if not we can yeah we can update it and if by chance still the same it won't work I'm afraid that you need to uh replace this node because this is already been also out of warranty device the link is Wi-Fi
84:00
Speaker 1
So when I go into login, it's asking for an email, that didn't ask for an email last time. Let me see. Okay, um, don't have an account. Click here. Forgot your password? No. If you have not yet created a link and Linksys Smart Wi-Fi account, click the Create Account by pressing number right now. Okay. Yes. Yes. Know I could try to go. no let's give guest internet access. Manage parental controls. Get your features. Secure access.
85:00
Speaker 2
Oh, uh. You have options there; log in local access or router access. There's no log in locally or our taxes.
85:00
Speaker 1
secure access to router settings anywhere anytime. No, mobile. For more details. No. Yeah, but it went to something else. Let me see. Let me re-type it, because there's a lot more behind it again. Let's go here Oh, Now it's just it's login to your router password, so that is that's the one you told me to act. Yes. [silence] [silence]
86:00
Speaker 2
Yeah. Yes, grade earlier.
86:00
Speaker 1
Oh, man, I remembered my password? That's wonderful. It's going to be a good day. All right, I'm here. Why does it show two 5Gs? It shows under Wi-Fi settings, it shows three networks, a 2.4 and a 5.1 and a 5.2. I only need two Ws or three. Interesting. I didn't create a third one. I just updated it. I split it into two. Let's see, two. yeah, now it's showing three. Interesting. There is supposed to be three. We'll deal with that later.
87:00
Speaker 2
Mm-hmm. That's that's actually uh did you somehow change earlier the other the third Wi-Fi? because there's a supposed to be yeah there should be three but uh that third one is just turned off. But anyways we'll go. No uh there is supposed to be three but only two.
87:00
Speaker 1
Oh, got it. mm-hmm. Okay, connectivity, yes. Mm-hmm. I'm looking for more update. I'm looking for, what's the word, nodes? It says nose nose are up to date. And it in the box, it only shows, right now it says what
88:00
Speaker 2
will be online there the other one is just an extra so anyways going back to your concern there uh we're gonna try to check the firmware update hold on okay can you try to click for me connectivity then do you see their nodes yeah okay all notes are up to date
88:00
Speaker 1
One that's called garage, and it says, up-to-date, and it only shows that node. It only shows one node. The node that's in the garage. It doesn't that's it. [silence] How about the route? Where do I see that? Under routing under advanced routing? [silence] On the same page, all I see is firmware update, and then it says details, and it says node, and then it has a gray mark, and it says garage, and it says current version, and it says model. [silence] Then the next box says and it says, no files chosen, and then it gives me time zone, and then it gives me night mode. [silence] It only shows one node. Mm-hmm. [silence] I don't know. It just says one node, and it calls it the garage. [silence]
89:00
Speaker 2
How about the router? Same page as well? No just the same page. That's all. So all are updated, right? I do.
89:00
Speaker 1
Should I click check for update? Wouldn't it show two multiple nodes? Why is it only showing one? Device list. Let's see. Where do I find device list? Let's go back. I'm looking for it. Okay. So, device list. Waiting. Oh, shows all kinds of things offline. So interesting. Um, it shows a garage door online, and then it has another one, but it doesn't have a name to it. It just has a series of numbers. Should I click that one? The one that's probably connected right now.
90:00
Speaker 2
uh. can. you click click on one of the devices on your device list and you can try to check multiple multiple nodes in device list. uh left corner. hmmm. that's the other node that you have.
90:00
Speaker 1
That says, connected to garage. Name the signal string negative .75 DBM. Connected to garage, it doesn't say anything else. Manufacture model, blank. IP address IPv6 address and Mac address. What we're, oh, the one that we're referring to node two, the one that we was plugged in. You wanna see, you wanna know Check the Mac address. Okay, one moment please. must be the smallest numbers ever.
91:00
Speaker 2
can you try to check the Mac address matches at the bottom of your the one that is turned on right now? yes check the bottom of that that there's a mac address [silence] if it matches [silence]
91:00
Speaker 1
they don't they do not. They do not match. no No. uh the third what we were referring to originally as the third node is the one plugged in. Correct. The number two node you had me unplug so we could troubleshoot number three. You want me to check the mac address for the original number two?
92:00
Speaker 2
That is the the third I'm sorry. The third node is the one that is plugged in right now. Correct. Plugged in. Okay. It's okay.
92:00
Speaker 1
uh-huh Red and what? Red blinksy. Can you? Okay
93:00
Speaker 2
No need. So, right now, man, for this node, we're really having a hard time connecting it back. What's the light indicator showing right now? Okay. So, yeah. Uhm, that's the possible troubleshooting that I can provide to you as of the moment. You might try to upgrade for this node, I guess it does have an issue right now and again, further updates are no longer available for this kind of model. So you can you can you can try to unplug this node and put back again the the second node supposed to be and we'll try to check if it works.
93:00
Speaker 1
Okay?(sigh) So if this doesn't work, on that went back to blue, I'm not going to. So we don't care that it's sneaking blue. You want me to unplug it? The one we're troubleshooting which was the original node 3. I'm not going to. Yeah. Yeah.(sigh) So go ahead and unplug it. Got it. Oh back to the original node two. One moment. Oh, I've had these for a while. I'm going to assume I've had them.
94:00
Speaker 2
uh which one is blinking blue? um even if this turns blue ma'am, it will still go back to red. we've observed it already. So, yeah, you can unplug it and put back the original one. Mhm. How long have you had this node by the way?
94:00
Speaker 1
four years. Maybe five? Of course not. Okay, so I just plugged it in.
95:00
Speaker 2
I see. All right. Actually, we no longer manufacture this kind of device. Hmm. All right. [silence] All right.
95:00
Speaker 1
It's blinking red. [silence] [silence] Mmm .. looks like a solid blue. it's not even dimming. Um let me get closer to it. Yes ma'am, it's solid blue.
96:00
Speaker 2
All right, so right now, ma'am, we've run already possible troublesho you can do for this third node, but again, it's not letting us access it.
98:00
Speaker 1
I have a question for you. If I purchase another one, will it work with my current one or do I have to buy a whole new system? So I can go buy one more and it will, it will work with...
99:00
Speaker 2
Connect to the network. Uh, we've changed the location already, originally to the second node. However, it's still, uh, it's not letting us connect. So there is a tendency that this is already a hardware defect because the device is still already uh beyond the out of uh beyond the warranty. So you can try to upgrade to a newer version of this device. uh you can actually add um one or two if you want one uh much stronger signal in your current location for your work light. Okay. Um it will work with the new system that we have right now.
99:00
Speaker 1
What I have plugged in now in the garage and in the living room. Okay. So basically one for the stout. Oh. Okay. Say that again. Say that again. No, that's what I need, a Wi-Fi 6. Got it. And when I, when I, I'm sorry, but when I purchase a new one, would I connect that one to the router since he'll be newer and updated, or do I or do I leave what's there now? So I'm buying a Linksys Wi-Fi 6 child node. Am I understanding you correctly? [silence]
100:00
Speaker 2
yes, correct. Ah. Ari. Uh, you can stitch the Wi-Fi stick. Okay. The same, the one that you have right now. Wi-Fi stick routers or no Wi-Fi stick routers or no. Yes, cuz Wi-Fi, your your current device is right if you also. Ari. So You can just add this as a child node. Yes.
100:00
Speaker 1
got it okay I will go online and see where I could find one I know thank you okay okay thank you thank you I appreciate you help bye-bye
101:00
Speaker 2
Correct. Thank you. All right. Okay, all right. So yes, ma'am. Patricia, anything else aside from this? All right. Thank you so much for your time and patience today. I do apologize. It took us almost two hours for troubleshooting. But yeah, right now, your two nodes are stable. You don't need to worry about that. It's just the third node is having a problematic issue. Okay? All right, thank you, ma'am. All right, you're welcome. You have a nice day ahead. Bye-bye for now.
101:00