V2 Rubric Detail — f53d45d0-811a-11f1-9…

hmm, uh, you know, figure out what what the problem was and the suggestion was that I I have an AT&T, uh, my ISP is AT&T. And so I have an AT&T, um, you know, modem router that comes into the house. Uh, it's fiber, so it, you know, converts the fiber to to whatever signal. And the mesh system was, uh, I had, you know, a a primary node, uh, connected via ethernet. Mhm. And so I was just doing some, some research and and found out that, you you know, what I really should have done is turn that AT&T router, uh, flip the switch for to have an IP uh, pass-through or bridge, uh, function. And so, uh, you know, I started that process. And one of the things they make you do is they they say, well, you ought to also turn off the radio signal from the AT&T router. And and they even say they're like, well, it's not, you know, necessary, but it can that also can cause conflicts. So, you know, I do all that. Mhm. And my mesh system just went nuts. And one was trying to do it on my cell phone, using cell service in my basement, uh, to just get at least the AT&T modem back. I had to do a hard reset on that, so now I, at least I have some internet, but the mesh is just, I just screwed it up, and it's all my fault. I, I take all the blame, but, you know, I just need some help to see if I can get this back online, because I can't, you know, it literally has made my house unusable. No, no telephone, no, no, you know, I use, uh, Apple TV for all my TV, so, you know, that's down. It's just a mess. So, sorry for the long setup. But I got one node that's given me a hard time. And I don't know if you can help me, but it'd be great if you could. Uh, as of right now, so, so, um, very briefly, my fiber comes into my basement. My, uh, AT&T, uh,

Modem is there and my primary node is right next to it connected via ethernet. That node is, even that node was kind of experiencing some trouble yesterday, but that node is finally blue, running, you know, no, no issues there. I then had a first floor node, um, which is the node that I had been trying to pare again with the primary node because it, it, it, for some reason became unpared. And so I was trying to, you know, pair it with the primary. And then I had another node on the second floor. Now, the second floor node, uh, started flashing red, uh, when I got up to bed last night, and I brought it down and put it on the first floor to see if it was just a, you know, just a signal issue, meaning it was, it was just too far from the primary node, two floors down. And I have it upstairs, um, [silence] I mean, the signal was good, and then it flashed red. I don't know why. So, um, [silence] but my point is, is, um, so I decided, well, I'll just keep it downstairs. I'll just, [silence] grab it upstairs with myself, uh, or at least grab it upstairs on an outing or something like that and keep it downstairs overnight. [silence] And it, and when it, you know, booted up it was blue, but now it's flashing red. So, I don't think there's anything wrong with that node. That node's never had a problem. Um, but the node that it replaced, which is now down in the basement next to my primary node, because I was trying to pair it and do a bunch of stuff last night. That's the one I wanna I wanna try and focus on first because I I wanna get that, I wanna resurrect that node and get it working. Does that does that all kind of make sense? It is my first time calling, Ben. Yeah, thanks for asking. Okay. Sure. First name is Bradford. B-R-A-D-F-O-R-D. Last name is Bodeen. B-O-D-I-N-E. Yeah, thank you. Mhm. Oh, it's first initial last name. So, B

61. Yes, that's correct. It is a an MX, uh, where is it? Hold on, gosh, I know it's on here. Uh, it's an MX 42000, I believe from memory but, uh, oh yeah, there it is. It's under links. It's there. MX 42000. That's correct. Total of 3. Yes, it is. I am standing right next to it. Yep.

[KEEP_UNCERTAIN] Yeah, that doesn't happen, but I will do that. I've done that. Let's see here. Okay, so I'm holding it. Okay, so it's out. I'm still holding it. And you should hold it till it's a solid blue. Yep, I did let go. So it went solid blue. Now it's starting the flashing, like the slow, pulsating flash, and blue. Yep, I know this well, Ven. This is what I did for five hours last night. So let's hope.

Ooh, I don't have anything to write that down. Hang on a second. I'm gonna have to walk back to my office. Is it okay to let this just kind of do its thing until it turns purple while I go back to my office? Do I need to stand here? Okay, great. All right. Boy, that's the other thing. You know, you just you you get so accustomed to just walking around your house, um, and internet's working. And now when you're you're doing this, you know, you got one phone in one hand, you got cords in another, you're holding a button. Uh, you know, it's it's it's definitely, uh, definitely tough. Okay. I now have something to write down that ticket number. Go ahead. Can I repeat?

Repeat that: LTS 00137445. Okay, great, let me go back to the, let's see, okay, let's go back and see what happened here. Thank you for your patience. Appreciate it. Okay, it is purple. Yes. Can I, are they, they are about four feet apart, is that good enough or do I have to hold it right next to the parent mode when we do this? It's good, okay. Alright, so I'm at the parent mode. Is this the, are we going to tap the bottom button five times? Okay. Yeah, oh, that, okay. Alright, this is the tricky part. I'm going to put you on speaker and set you down so I can use both

hands because the little button's a little challenging. Hold on a second. All right. Are you there? Okay, good. Let's see. So, one, one, two, two, three, three, four, four, five. Okay? You see the top usually turns white, it did. So it's blinking white on top of the parent, the primary. On the other, on the child node, the purple's now pulsing. And this is where it turns red usually. It just turned red. Now it's pulsing red. Okay? [silence]

Oh, you're a good man. Thank you for that. I appreciate that. Where are you located? Oh, wonderful. Wonderful. Are you having a hot summer like we are? Oh, golly. Yeah, it's, it's been tough here. We've had a lot of heat and a lot of humidity, but I, I think the Philippines is fairly humid regularly, right? You guys have a lot of humidity there. Yeah. Well, good for you. I, I'm not good with humidity anymore. And when I was a kid, I didn't think about it, but as you get older, it's not that enjoyable.

[KEEP_UNCERTAIN] Are you paying attention to the five minutes? Cuz I didn't look at my watch. Okay. I am. I am standing right here in front of it, still blinking red. Will it in some cases will it self repair and that's what the red is doing? Yeah. Okay, all right. And maybe that's where I cuz one of the things I noticed last night when I was doing this was as I was following the instructions and I you know, I didn't have the benefit of talking to a human, I'm just reading what the bot's telling me to do. Um it just I went from this this. [silence]

child uh mode that was misbehaving um you know when I first even though it would flash I couldn't pair it if I unplugged it and plugged it back in it would reset and turn blue it just wouldn't be paired right and um the more I did this stuff the more I just kept getting a red light no matter what I did so I just had the feeling that I was I was just scrambling whatever you know whatever uh internal software architecture was in place I just felt like I kept making it worse and worse and worse and no matter what I did I couldn't even the you know the I I did the thing where the the bot said to me um unplug it wait 30 seconds plug it back in and then hold the reset immediately the second you see a light and hold that for you know 15 to 20 seconds and that that's a full factory reset which I did and that that didn't work and uh [silence]

don't believe that is because the node was working fine until I decided to do that IP passthrough, uh, um, procedure with my AT&T router and then, you know, went to went to repair it. And once once that pairing didn't work, it just felt like it kept, no matter what I did, I just kept scrambling this thing worse and worse. So, um, I mean, maybe it's a hardware issue. I hope it's not, but, um, whatev. Yeah, understood. Understood. No, I get that. Yeah, still blinking red, just so you know.

Yeah, oh, yeah. Yeah, at one point, at one point, the AI bot had me unplug both. Actually, what I did is I did a—it referred to it as a power cycle procedure. So, I actually unplugged and reset the AT&T router. Let that fully boot up. Then I connected the parent after I'd unplugged it and and let that fully boot up. because there was some there was some issue between the primary, the connection of the primary to the AT&T router that involved the Ethernet cable and there was some problem with um essentially the um uh the handshake between those two that they weren't—the the parent wasn't recognizing uh I guess the the uh the access code from one to the other. So anyway, when I redid all that, that—that

kind of took care of the craziness between the AT&T router and the parent, and that's why that's working really well now. The other thing I might tell you is when I was, when I first started my process and I was trying to figure out the slowness so I have an automatic. I have the automatic firmware updates on and I also have um the automatic uh, you know, once a week uh, reset, you know, all the reboot, all the, all the routers or reset all the routers. So that that always does that. Um, this one particular router that's misbehaving had a um, a security system that was connected in by ethernet cable to the back of it. So once in a while when all the routers would reset, this one router would flash red as if, you know, it'd tried to reset but it just it just wasn't behaving. So I um, you know, I would just unplug it, wait 5, 10 seconds, plug it back in. It would reset and be bliss. [KEEP_UNCERTAIN] right? I mean I was used to that. That was that was kind of just a little annoyance. When I went to kind of figure this all out, one of the things I did is you've got that feature on the app where you can make the channels more efficient, like, hey, we'll find the best fast channel. So I had hit that and um it was in process of finding channels, but this this node was not on the system. It was blinking red and I I kind of wonder if I reset the channels on my two other nodes, but this one somehow at that point, got cut out of the loop. You know, wasn't part of the system and that channel reset um might have done something. I don't I don't know if that makes any sense. Just, you know, uh, it wasn't involved in that reset, as the channel reset was was happening. Could that be could that be an issue of communication between all three of them? Yeah. [silence]

No, no, no changes, man. Okay. Okay. That's what I'm doing. Right. Let me plug it back in. Hard to do this with only two hands here. Oh, my. Let's see. Okay, it's plugged back in. Solid blue for a second here. And, okay, it's flashing blue and doing its thing.

uh-huh. I do. Yeah, actually, one of the things the bot had me do was, and this was weird. I actually, so I did use the app to try to add the child node. Um, I, I actually, uh, and I did that wirelessly a couple times. Then the app said, "Well, if you have a spare ethernet cable connect," you know, "connect the child node to the parent node uh parent node with an ethernet cable," which I did. And what was really weird is it went through that process. It actually, I what was happening when I was doing it wirelessly is I had the purple, you know, I had the purple light and then it would immediately flip to red. Well, when I use the ethernet cable,

It went to blue. Then it went to red, then it went back to blue, then red, and it just kept flip-flopping: uh blue, red, blue, red. Never could kind of keep a stable blue connection. So I know, you know, I know it's trying, I know it it it wants to behave. Anyhow, it's it's back to flashing red. I'm sorry to keep talking, but I wanted to give you as much information as possible. Uh. And then let it go after it goes out. Okay, I did. Uh, I do. It'll take me a second to go, [silence] Bye. [silence] So [silence] [silence] One fall Okay, I'm back Uh, purple Make sure it's connected to the Wi-Fi Uh It looks like it is Give me a second here I'm trying to

gotta put my password in and let's see. okay it's connected to the the linksys Wi-Fi right the the mesh Wi-Fi cause I also have my AT& T route. I turned my radios back on my AT& T router so I had Wi-Fi. so yes I'm on the mesh Wi-Fi. yeah. um browsers open. okay. let's see my router.local.

it's interesting doesn't doesn't wantно doesn't want to load let me close this browser out and re and pre-open it okay hold on virginiarunlearn.com oh yeah, it is it's all in one word but it it starts to load and then just stops uh oh there it goes you are not connected to the internet that's what all it says

It says, it's a weird 168.1.1 them. Let me, repeat again. 182.168.1.1 It says, I'm not connected to the Internet. Okay. Okay. It says, I'm not connected to the internet.

There's something, obviously, with the primary router as well, even though it's blue and it's Ethernet. It's hardwired, Ethernet to the AT&T router. Um, it's not... Okay. You got it. Now, the child note, can I just unplug it? Is that good enough? Yep. Okay. I just did. It's just need to one. It'll do. Hang on just a second. I'm just trying to put my laptop somewhere where I don't break it. Okay. Should I unplug any of the? Oh, no, I can't unplug it to do the factory reset, can I? Should I take the Ethernet out? Is there anything that that could be doing? [silence] No need. Okay. All right, and then hold it till a light goes out.

Kay, light is out and I released it. Okay, it's blinking blue.

And you want me to do a factory reset on all my nodes, correct? Is that what you said? Yeah, no, I understand. I understand. Uh, still pulsing. Blue. Let's see, it should be close to. Okay, a little purple for a second. Okay, it's now, it's now firmly purple. Sure. Let's see. Five times. Okay. One, two, three,

five okay i have done that it's white it's blinking now white okay [silence]

Okay. It blinked white and then it just turned blue, I believe, nope, yeah, it's just fully blue now. Oh, okay. So it's no yeah, oh, hold on, I'm just trying to figure out where to put my laptop so I don't drop it. Okay, this would be a good sorry I'm in my basement, which isn't really Pretty stiff.

flashing on this node because the parent node looked like it was fine, but it actually wasn't fine. Is that kind of what we're thinking? yeah. I actually thought about reinstall installing the whole system, you know, doing it like it was a brand new. Um, it's okay. I've got purple. So now what would go. Yep. Okay. I gotta go over to the parent node. And and if it's like three feet, four feet away, that's okay, right? Because I'm going to set it down. Okay. Then just dangling wires and then five presses, right? Okay. One, two, three.

[silence] Okay buddy. [silence] Okay. [silence] I can wait for you to come on. [silence] then I got to tell you something, even though you're in the Philippines, if this works, I might get on a plane and come hug you. You're okay with that, right? [silence] Now, it's purple. Oh man, it went purple, blinked a couple times. Now it's blinking red. [silence] Oh. Oh, you're right. Okay. I got you. Okay, I have to go get it. It's just upstairs. So give me give me 30 seconds. I'll be right back. [silence]

Okay. But I won't need that plug, right? I can leave that, getting to the plugs a little tough. I can use the plug from one of the other ones, would that be alright? Okay, all right. We'll be right back.

[KEEP_UNCERTAIN] [silence] Hey, Ben, so I did that. I did the Oh, hey, look at you, Ben, you might have done something because it stopped blinking red. It just turned blue as I walked back into the room. Holy Holy mackerel. You're my hero, buddy. Oh, it just went red. I'm not going to do anything. I'm holding my breath. Oh, blue again. I did but, I want to make sure because I, you know, I realized I factory reset it till it, you know, it went dark.

And then that's when I unplugged it was I supposed to let it go through the blue cycle or just unplugged after it won't start? Okay. All right, yeah, so I did yep, I did that. Uh, well it I started. again. saying blue. I don't want to just you know, I'm kind of hosting. Yeah. Ben, you are a freaking genius. Okay, so I'm going to unplug it. Okay, should've done and then plug in the second one. Which I'm doing right now and then I'll just have to rename the system, rename the nodes, all that stuff. That's bottom line, right?

Yes, I understand. I'm just trying to think ahead a little. Okay, uh the second one is blinking. So, so what do you think caused the parent node to just misbehave? Hmm. Mm-hmm. Hmm, interesting. Okay. Well, that's good to know. So, while I've got you, and this is, uh, resetting. Um, I I I put, I I read I reset the AT&T modem, and but I turned the radio signals back on.

because I did a factory reset so it just went back to how it was normally set up but I did put it back in IP Passthrough mode because I'm trying to to get these Linksys nodes to function properly so it's in IP Passthrough mode which seems to be working should I turn the radio signals off? Is that potentially a problem in my home to have another um you know another uh okay maybe I ought to just do that anyhow take the pain and do it because um then I won't have any

I'm trying, I'm trying not to have, you know, have to reset my system every few days. Um, and what happened is my Wi-Fi was getting really slow. It's purple. I'll stop talking and then we can talk about that in a minute. Okay. So now the five, five but, Yep, we'll do. Okay. 1, 2, 3, 4, 5. Okay. So I guess while this is doing this, um, is your recommendation... in a perfect situation is your recommendation to turn the radio signals off on the AT&T router? Okay, then exactly like we're doing right now, right? Just what you just said. Okay, so so to be, let me just make sure I remember the sequence while this is working. So uh it went purple flashed a few times. It's now flashing red. I assume this is the the two, five minute waiting period. Um, so, so, okay. So to do the the, so on the primary, I will hold the button down till the light goes off and that's all I need to do. I don't, I won't need to do the five button press until I try and add the other two nodes, correct? Okay, so it's a simple kind of factory reset, not some of the stuff we've been doing.

OK. Then once I do that, what's my password? So, what am I gonna have? I won't I won't have my regular wifi name. I've got a there'll be like a Linksys something or other system. What's my password to get into that wifi? Or just will the app recognize it for me once once I get this up and running? Obviously, I have to rename the wifi system cuz it'll be named Link sys something or other correct? It'll be will it won't have my the name that I had named my wifi. OK, it's blue Um

Mm-hmm. Great. Okay understood. Uh so it went red for a second, now it's back to blue and um give it a few minutes I guess, but it looks like it's uh oh, yeah, so now it's it's flashing blue, so I guess it's rebooting flash blue one time back to blue. Yeah. Yeah, it's blue.

solid blue. Yeah. Hey, man, bravo. You, you're, you're awesome. Can't, can't be happier. Thank you so much for all this help. Great job. No, that's okay. I'll tell you why, because I'm gonna, I'm gonna turn off the AT&T radio signals, and I have that'll take me a second to do that. And then, um, I will, uh, I, I will, uh, do the factory resets again. So I know what my procedure is, so I'm gonna do all that and get it done, 'cause I, I need my Wi-Fi up and running. So, um, let me do all that. If I get - I have a ticket - yeah, I have a ticket number, and I can always call back if I, if I have an issue.

Yes. Good point. Yep, we'll do. Then. No, sir. Have a have a great day and stay cool in the Philippines. Okay. Yeah, you too, buddy. All right, thank you so much. Bye.