V2 Rubric Detail — f689dca2-5eea-11f1-8…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available, depending on your issue. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty product, paid support option may be available depending on the issue. Hi, thank you for calling sis. My name is Raquel, how can I assist you today?

Okay I see so your node longer stopped and there's no internet for me to address that properly may have the serial number of one of your nodes. How how about the main one that's connected wired to your modem? Hmm. mhm All right let me make sure I got it correctly. So that's four, three, k for Kilo, one, zero, m for Mary, two, seven, C for Charlie, zero, three, four, five. mmh. [silence]

zero is that correct all right thank you let me check it here and just to confirm the model number showing at the bottom of the node is it MX 5500 MX 5540 all right thank you and just to verify you have total of three nodes right thank you and is this your first time calling Linksys I may have your phone number that's registered before I'll try to pull up your record here. All right that will be 978-930-6933. Is that correct? let me check thank you let me check the phone number for a moment oh okay it seems that the phone number has no record but no worries let me create one for you here may have your email address all right thank you and may have also your first name and last name all right thank you Aisha and let me create a record here just for a moment and may have

I may know who's your internet service provider. All right. Thank you. And while my system is checking the hardware warranty of your Linksys nodes, just to verify the one that's connected to your modem using an ethernet cable, the main parent node. May I know what's the color light on top of it.[silence] Ooh, I see purple, means it's on setup mode. No worries. I'll be happy to assist you with this one, Aisha. And based on our record here, you have a complimentary technical support and your router is still within warranty until August of this year, 2026. So no worries, we'll try other method on reconfiguring your network. And just to make sure, the cable that's from the modem, it's going into the internet port of the main parent node/.

main parent node A right. I think you. So let's get started reconfiguring your networks to we'll use a five press method on your parent node. five press is you're going to click the reset button five times. Yes. continue. Don't worry. All right. And let's communicate. light on your main parent node will start to blink white. All right. So give it one to three minutes. We'll wait for a steady solid blue next. Okay? All right.

All right. And is it blinking still? Okay. Still on the process of connecting to your Internet and configuring itself. All right. Okay. We're waiting now for a steady solid blue light.

[silence] And by the way, while waiting for the main parent now, do you have a computer that we can use to configure your Wi-Fi settings? All right. Okay, that's great. So we'll go next to your computer. Your computer, is it running in Windows or Mac OS? All right. Okay, we're going to open Wi-Fi. Okay, let me know when you're ready with your computer. Okay.

All right, and we'll look for a WiFi name that says underscore velop setup. All right, that's the default WiFi name of the main pair node. Connect to it. And if it's asking for a Wi-Fi password, you may use the password found at the bottom of the main parent node.

for a details option. [silence] yes, continue. Click on that. [silence] Let me know if it route to a page showing images of phones. [silence] double-click the pictures of phone. double-click it. It will show a one moment screen next. [silence] Okay. You will route it now to sign in. All right. That's great. So to sign in, use the word admin.

uh admin lower she will uh-huh [ silence ] So that will be the pass word that you're going to use every time you log in into your router setting. And it will not accept admin, but make sure to follow the requirements there, it should have a small letters, capital letters, numbers, special characters, and make sure the characters are not showing twice.

All right. uh take note of it okay all right so we'll now go next to configure your Wi-Fi and just to make sure at the top of that main dashboard screen the network status is it showing two green checks Great That's online connected Let's go next to Wi-Fi settings at the middle left hand side below router settings Wi-Fi settings let's click Wi-Fi settings option

And at the Wi-Fi settings [silence] Aha. Okay. So that's the default Wi-Fi name. You may now create your own Wi-Fi name and Wi-Fi password for your links mesh network. So that's the Wi-Fi name that you're [silence] Yes. It should be different from your internet provider's. It should have a different name and a different wifi password. Okay. [silence]

when you're all done, you may click the apply button.

All right? Okay. All right. So let's wait for a message that says router not found next. Okay. and that's okay. And just to make sure the Wi-Fi settings there, the Wi-Fi name, it shows now the new Wi-Fi name and Wi-Fi password you've created, right? Alright, so we can now proceed adding your child nodes. And for setup purposes, is it possible to connect to the power source your child nodes within five feet away from the main parent node?

All right, that's good. We're now going to reset your child node first, just to make sure to give them a fresh start. So, for the reset, you're going to press and hold the reset button of your child node, and while you're pressing the reset, observe the color light on top, it will go through blinking red, the light will go off, and once it shows blue light, release the reset button. So keep pressing, then wait for the light to go off, and once it shows blue, release the reset.

All right, and, okay, let me proceed to the other child node for the reset. [silence]

Right then. Okay. And next, let's wait for them to turn to a solid pink or purple light for both child node. [silence] All right, so let's wait for

All right. And how is the second child node is it blinking still? Okay.

[silence]

Wifi name you have created, and connect to it. Okay. Is it showing now connected? Okay.

Make sure to enter the correct Wi-Fi password you've created. Okay, let's refresh the page instead by clicking the refresh icon on your web browser at the top left side. And after refreshing the page, we'll check if it goes back to your Wi-Fi settings page.

is it still spinning on the Linksys Smart Wi-Fi page? Let's open a new tab instead and then try searching again the myrouter.local. I see it's not working. So let's try other ways to access it. At the address bar of your browsers, type HTTPS.

again, H-T-T-P-S colon 2- slash 192 dot 168 dot 1 dot 1. And search for it. And let me know if it routes you again to, Yes, please double-click the phone. And it will route you again to sign-in page and you may sign in using the new admin password you've created earlier.

All right, so, [silence] frustrating C8, we'll refresh the page and we'll go next to connectivity at the middle left-hand side below router settings. Click connectivity. [silence] All right, and at the connectivity page, we'll go next to the last tab, the CA router setup tab. Click that. [silence] And then after click the button says add Wireless Child Note. Click on that. [silence] After clicking, [silence] do not click anything yet, but we will observe your Child Notes Next if they start blinking, or one of them start blinking, blinking pink or blinking red. All right, so how about the other Child Notes? [silence]

Okay, the. Let me check your parent node and the first child is on the office, right? Can we move the one that's not in the office? Make sure it is also in the same room with the two nodes.

All right. Okay. And for the one that you just moved. Wait. Is it blinking?

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All right, so let's wait for it to go blinking red, and then a solid blue again. I will give it one to two minutes more. [silence] All right, so we're still blinking red.

All right, and the second node is still blinking red. All right, so it backs to solid purple. We'll try adding it again. Let's go back to your linksysmart Wi-Fi page on your computer and click again the button that says add wireless child node. And after clicking the button add wireless child node, we will observe again that second child node if it starts blinking pink. All right, it's again on the process of adding. So next to that should be blinking.

Yeah, I will give, okay. I we'll give it 33 minutes now for the child node to turn solid blue light. Okay, it's done. The process of ID is done. Give it one to two minutes more.

Alright, so, we'll make sure they are connected to your network, let's go back to the Linksys page and then click the button says done adding child node. Let's wait further, it might be thinking it will, it should go back to ok, that's great. Done. Now I'm going to click done adding child node on the Linksys smart Wi-Fi page. And then after clicking done adding child node, refresh the whole page next by clicking the refresh icon on your browser. And then after refreshing it, go next to the basic tab, the first tab of connectivity.

Alright on the right hand side of basic, you will see the firmware update then below is details, click details. Let's check if it shows all your three nodes there, under details. All right, may have the current version of the nodes just for documentation purposes. The numbers. Alright, thank you so much, so we're able to add back your child nodes, you may now unplug them and move them to their original spot. You're most welcome and after moving them. Yep, the Wi-Fi name you have created earlier, the um you can, that's the one you're going to connect.

Yes. Yes. from the mish nodes and trial correct and they have a pen and paper I'll provide you a ticket number in case you're going to call us back can provide this ticket number okay just let me know when you're ready with the ticket number

All right. The number is our 1-3-1-9-6-5. 1-3-1-9-6-5. All right. And I think we're all set. And is there anything else that I can assist you with, Lincis Asia. You're most welcome. I've happy to assist you and thank you for calling Lincis. Have a wonderful day. Bye bye.