V2 Rubric Detail — f704c1fa-8100-11f1-a…

welcome to links is support to assure quality service your call may be monitored please remain on the line for assistance I J it's good for calling Linksys my name's Josh how may assist you today sir yes I'm still here I see got that answer and thank you so much for that information before we proceed

how many links of devices do you have in total? Got that one And may I have the serial number of the main router? Thank you. mm-hmm. Yes please. mm-hmm. Thank you so much for that one, sir. Let me verify again the serial number, okay? So it's 72 E4 Edward one zero M-4 My two before Bravo, F for Fix rep 10.

three nine three is that correct. Thank you so much for confirming and may I also have the model number. the model number of the main router. mmhmm thank you so much for that. So just to verify you have two devices of this and the lights on the routers are currently showing solid white, correct. No worries. Yeah, regarding with the NXS app, uh I'm gonna set your expectation that uh these new routers are no longer compatible with the NXS app. However,

Assure that you can still manage them by accessing the web user interface and I can walk you you through that one. Thank you, sir. So do you have a computer that is currently connected to their networks? Do you have a computer that is currently connected to the mesh network or to your home network? And may I know the operating system of that phone? Android. All right. All right. So I assume that phone is currently connected to their network, correct? Okay, great. So on your phone, kindly open a browser like Chrome. Yes, sir. Chrome browser. Or Mm-hmm. [silence] So in the address bar, kindly type in HTTP:// myrouter.info, info like I-N-F-O. That's correct, sir. Yes. Please? Okay, great. So kindly enter the same password labeled underneath the main rAPI.

Out of did you change the password on the links app or through the page as well? I see I see. Ah, I'm I'm afraid the password hasn't changed, sir, because again, this newer models are not compatible with the links app. So, I would recommend using the same password labeled on the I'm sorry underneath the main node or main router and then let's see if it works. Thank you. Thank you. Yes, please.

I see. Can you try the new password or the one that you changed from the Linksys app? Let's see if that works. Thank you. Got that one. That is noted, sir. And yeah, while waiting for the devices to be fully rebooted.

first and last name? how do you spell that one, sir? all right, thank you so much for that one, sir. and what about your uh last name or surname? thank you so much for that one. and what about your email address please? mm-hmm. mm-hmm. mm-hmm. mm-hmm. what after one nine, sir?

So, your email address is Richard? Your last name Prem19@gmail.com, is that correct? Thank you so much for confirming. You're most welcome. Did you get the lights? Blgreen? Is it solid blue or flashing blue? Flashing. Flashing. All right. Now that means, sir, that the the devices or the routers are currently booting up. So let's wait for their lights to turn back to solid white for that indicates that they are already online or working, okay? Okay. Thank you. So, moving forward, sir, like for future reference, you can still log in again into the web user interface using your phone. However, regarding with the links app, again, I really do apologize, but

Yes, sir, correct, for the new models, yes, sir? Yes, sir. So, for example, like, in the future, you want to change the WiFi name and password, yeah, you need to log in into their user interface using that address. That Yes, sir, that's correct. [silence]. White, that's great to know. That means that they are already online or working. And were you able to log in and

into the links is now web user interface as well. All right. That's that's amazing, sir. So, yeah, I assume you're already on the dashboard on the web user interface. So, uh, again, to manage your network, you need to log and into this, uh, URL or the link that I have provided. Okay? Ah, yes, sir. So, on the on the dashboard, you should be able to see the, uh, child node there, like on the my network. can you see the my network there? like it shows the child node

warning signal for the Child No is that correct M I see uh-huh And Can we verify the light again on the Child No Yeah Let's see if it's still a solid red or already gone back to solid white all right blinking red M I see ah all right so let's observe the light on that Child No for one to two minutes and after two minutes if the light on that node is still showing flashing red uh we will reset that one and reconnect it back to

the network okay all right thank you is it flashing or solid blue solid blue all right let's wait for another minute thank you and they'll alright also the light on the other nodes now showing what color I see I have the serial number of that child nodes uh sir I see I got that one so yeah I don't worry I still need uh yes you can also tell me the

sorry, can you speak? Yeah, you may now proceed. Yeah. Oh, yeah, you can. Yeah, you can either tell me the model or serial number. I see. And this device was also provided by community fiber, correct? Blinking red. I see. So prior calling us, was the light on this child node showing solid blue? Blinking red, I see. Oh, yeah. For this one, let's wait for another minute and then again after a minute, if it's still flashing or blinking red, we will reset and reconnect this one. However, it should however, it should turn back to solid blue after a minute. However, let's see. [silence]

[mom, silence] still flashing red. I see. Can we unplug that one and then relocate it next to the main node? Yes please. Yes sir. No worries. And kindly take your time.

Yeah, sure. So flashing blue indicates that the device is still booting up. Is that on the web user interface, sir?

What tab are you referring to? Is it the incredible Wi-Fi or the instant privacy? I know what feature are you trying to check or trying to understand? Uh-huh. Regarding that one, sir, I'm going to set your expectation that that's the network bands of your router. However, since your devices use mesh technology, they are merged into one. So, both the 2.4 and 5 gigahertz bands have the same Wi-Fi name. Uh, on the dashboard, it will just, like, monitor to which bands are you [silence]

there's no devices currently connected to this. So regarding with the 2.4 GHz band, the 2.4 is good for long range signal. However, the speed is not that good. And for the 5 GHz band, it's good for a faster band or faster internet speed. However, the range is only shorter than the 2.4. So that's the difference between the 2.4 GHz and 5 GHz band. And that's the [silence] So don't worry, sir. By default, this band are merged into one. So your devices will automatically connect to the 2.4 GHz or to the 5 GHz band either how far they are from the route or network. So if they are too far from the network,

your device will automatically connect to the 2.4. And if they are near the router, they will automatically connect to the 5 gigahertz band. However, you are- is it solid blue? All right. That's great, so that means that the child node is already online or working. And also, sir, on the dashboard, can you try to reload or refresh it and then check if the node is all right? Thank you. And on- Ah yeah, if there's no warning light or exclamation mark, that means that both nodes are now online or working. So can we now unplug and re-? put the child node back to its designated location.

I see. Oh, I got it now. sir, sir, you're referring to the nodes. So, uh, yeah, on that, yeah, sir, uh, don't worry. I'm uh, I'm pretty sure that, uh, on the dashboard, it will show you to which devices or how many devices that are connected to either of the nodes. And the reason why, um, for the child node, there's no devices that are currently connected to it because it is still offline since we just unplug and relocate that one. So, on, on what you see on the dash, like, like it says topology or my network. If, um, if you will see that there are devices connected to that node, uh, that means that they are connected or you will be able to monitor to which nodes your, your devices are connected.

yeah, so there's no need to do like separately because uh again, since your devices uses mesh technology, they will automatically connect to which node they are located or currently located to. So for example, uh your computer is currently connected to the main router or main node and you want to go to the uh you want to go to part of the uh part of the house that where is this child node located to, it will automatically connect to the child node. Yeah. Yes. So that's the beauty of the mesh technology or mesh system. No worries.

yeah so yeah regarding with the wi-fi password I'm gonna set your expectation that wi-fi and router passwords are different from each other so if you want to monitor or check again the wi-fi password on the dashboard just tap on the menu icon and then tap on incredible wi-fi and then from there you should be able to see the wi-fi name and wi-fi password of the system so if you want to see or sorry if you want to check the wi-fi password just tap the eye icon there for you to be able to know

[silence] and that's normal, Sir. Since uh the main and child nodes have the same network, so uh the child node will act as a wireless repeater to the main node. So, that's the reason why they are unlike the traditional routers where you will connect your devices to the other device and it will ask for to connect to the Wi-Fi name and enter again the Wi-Fi password. So, the good thing with this one is both routers have the same Wi-Fi name and password. So, there's no need for you to. Yes, so yes, Sir. So, every time you change the mhm so every sorry every.

So whenever you change the Wi-Fi name and password, the child node will also copy that same credentials. That's correct. [silence] Yes. Yes sir. So by the way uh is the light on the child node already gone to solid blue? [silence] That's brilliant sir. So rest assured that the child node and the main node are working properly and you should be good to go. And again if you want to change the Wi-Fi password, you can edit the Wi-Fi password on the web user interface. And after you change the password, all you have to do is to reconnect all your devices using the

Ron, New password. All right. All right. You're most welcome. And by the way, sir, after you change the or edit the wi-fi password, make sure to press the save button, okay? The save button, it can be found under or under the incredible wi-fi. So you need to scroll all right, okay, great. So, all right. So, is there anything else that I can assist with you today? No worries, sir. So, don't worry. Rest assured that you can just give us a call if you need further assistance regarding with our devices. So, you're most welcome. So thank you again for calling Lynksis, and you have a great day. Bye for now. Take care. [silence]