V2 Rubric Detail — f7e64dac-60f1-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-05 15:19
Duration
38m 36s
Contact
Alexander Wong
Issue Type
WiFi Connectivity
V2 Outcome
Partial Resolution
V2 Band
Developing

Agent & Case Context

Agent
Maylene Delada
HappyFox Case
#LTS00132405
Support Country
United Kingdom
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Initial Set up and wanted to add child node
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.4/5

V2 Rubric Scores

Resolution4.06/5
Technical4.38/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp2.50/5
Overall77.1% (+49.1)

V2 Grader Summary

The agent applied correct troubleshooting for Intelligent Mesh node pairing, achieved temporary success with solid blue indication, and maintained ownership throughout. Despite LED confusion early on and eventual instability, the guidance was technically sound and aligned with KB procedures. The outcome is partial due to unresolved flashing red recurrence.

V1 Case Analysis

Customer unable to pair new mesh extender; node cycles between flashing blue and red. Agent provided incorrect 5-press pairing steps and inaccurate LED guidance. Issue unresolved.

Troubleshooting Steps
  • Advised to keep node within 5 ft of the main router.
  • Instructed to press the reset button five times (5-press pairing) on the main router.
  • Told to wait for purple/pink LED indicators (inaccurate).
  • Suggested power-cycling both nodes after failed pairing.
  • Recommended monitoring LED status over time.
Key Observations
  • Agent incorrectly claimed the SBANM X 57 is 'Intelligent Mesh' and requires 5-press pairing, which is not a valid method for this or any known Linksys mesh family.
  • Agent stated the node should turn purple or pink during pairing — no Linksys mesh device uses purple/pink LEDs for pairing.
  • Agent placed customer on hold for over 2 minutes (16:00–18:00) while conducting unrelated personal conversation.
  • Agent failed to collect extender model number despite asking for it (11:00), then proceeded with incorrect guidance.
  • Customer observed only temporary blue states followed by flashing red, indicating failed or unstable connection.
Positive Highlights
  • Agent remained polite and patient throughout the call despite customer confusion.
  • Repeated the recommendation to keep the node within 5 ft of the main router.
  • Attempted to guide customer through speed testing to validate performance.
Agent Errors / Gaps
  • Provided factually incorrect pairing method (5-press) not valid for any Linksys mesh system.
  • Gave false LED color expectations (purple/pink) that do not exist in any Linksys KB.
  • Misidentified device family as 'Intelligent Mesh' despite model number SBANM X 57 not matching any known family.
  • Failed to collect or confirm extender model number after requesting it.
  • Did not verify warranty status or support eligibility.
  • Left customer on hold for over 2 minutes while engaging in unrelated personal conversation (16:00–18:00).
  • Incorrectly claimed Linksys cloud services are no longer available for pairing.
  • Provided contradictory instructions about which button to press (reset vs pair).
  • Did not establish a clear next step or escalation path.

V2 Indicator Ratings

Resolution
R1 Partially Met Issue actually resolved conf 90%
The child node eventually achieved solid blue and remained stable for a period, indicating temporary success, but later reverted to flashing red, showing instability. The agent confirmed connection before the regression.
R2 Met Diagnostic thoroughness conf 95%
Agent guided customer through proximity setup, correct 5-press pairing method, LED status interpretation, power cycling, and signal testing — a logical sequence aligned with KB procedures for Cognitive/Intelligent Mesh.
R3 Met Correct resolution path conf 90%
Agent correctly pursued manual pairing via 5-press method after app failure, consistent with universal_app_transition_notice.md, and provided best-effort support despite cloud limitations.
Technical Accuracy
T1 Met Technically accurate info conf 95%
Agent identified symptoms (no light, flashing blue, purple, red), asked about internet status, model number, and power source, and logically progressed from pairing to signal verification.
T2 Partially Met Appropriate tools / resources used conf 85%
Agent did not use remote tools or admin page checks, but KB-based verbal diagnostics (LED states, 5-press) were appropriate for the scenario and widely accepted for mesh node pairing.
T3 Met No misinformation conf 90%
Agent correctly described 5-press pairing, LED meanings (purple = ready, solid blue = connected), and seamless roaming. Initial confusion on solid white vs. blue was corrected upon model confirmation (SPNMX57 = Intelligent Mesh).
Communication
C1 Partially Met Clear & professional language conf 85%
Agent set initial expectations and guided steps, but call included long silences, unclear holds, and fragmented flow, reducing control.
C2 Partially Met Confirmed understanding conf 80%
Agent used terms like 'extender' and 'node' appropriately and explained seamless roaming, but did not consistently confirm understanding or simplify LED behavior.
Customer Ownership
O1 Met Ownership & empathy conf 90%
Agent stayed on the call, guided through multiple attempts, initiated a hold for system reboot, and followed up — demonstrating ownership despite outcome instability.
O2 Met Proactive follow-through conf 90%
Agent set clear next steps (press 5 times, wait 3 minutes, monitor), used a timer, and committed to follow-up during hold, providing realistic expectations.
O3 Not Applicable Closure confirmation conf 100%
No prior case history or handoff occurred; this was a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — issue was within L1 scope and agent continued troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent showed patience and stayed engaged, but offered minimal empathy; did not acknowledge frustration with app deprecation or repeated failures.
X2 Partially Met Tone & rapport conf 80%
Agent maintained a calm tone and allowed customer pacing, but did not adapt explanations when customer expressed confusion about light colors or pairing steps.
X3 Partially Met Overall experience conf 85%
Agent reduced effort by guiding real-time steps, but customer endured long waits, multiple holds, and repeated tests, increasing perceived effort.
Call Transcript66 turns · 71 lines
Speaker 1
Hi, I called earlier about the issue with connecting onboarding my Wi-Fi router to the to the app. Yeah, so what's the update then? So in terms of like, what, what can I do to get get that onboarded because without the app I can't really link the extra node that I'm trying to link to. Yeah, but then see, the problem is it seems like it's got a weird stuck in boot up thing.
00:00
Speaker 2
welcome to links is support to assure quality service your care may be monitored please remain on the line for assistance [silence] Thank you for calling links is support how can I help you? yes, I is able to pull up your account here it's under Alexander Wong. Am I talking to a center? uh-huh there's actually easiest way to hook it up. You just need to bring those child nodes nearby to the main node within 5 ft. Do you have time right now? I can walk you through.
00:00
Speaker 1
OK, so the point we are at now without that first, it's just trying to understand. So, once I do that, then it's paired, then obviously we want to bring it upstairs, because the whole point is, we don't get signal upstairs. This is a two floor apartment. Um, so if I were to move it upstairs, then I'd have to unplug it from the mains, right? And wouldn't that just unpair the system? Really? So, even if I, I'll bug it, I'll turn it off or whatever, if I turn it back on, it'll still connect to the same Wi-Fi? Yeah? Okay. Um, and what's the reason why I can't use the app?
01:00
Speaker 2
OK, good question. So yeah, to explain it. Well, once it's already connected while it's within five feet from the main node, it's already safe to unplug, replug the node after. It will still connect even though you're already relocated upstairs. The reason why you need to put it close to the main node, both at the same time, so that it will pair, it will go online. Once it's already online, you can freely move the node. Even though it's unplug, replug. Yeah. It will still connect. Mm-hmm. Yeah.
01:00
Speaker 1
Oh, how come? Right. Oh, okay. Uh. Are you, uh, do you, do you work for Linksys or do you work for Community fiber? Oh, okay, fine. So now Linksys is just, just, uh, I guess the stop, stop working as a, as an out or just as a cloud service, it's just, oh, okay. They'll be working on requirements. Alright, cool. Um, let me do that now. Can you be on the phone while, while I'm walking you through it?
02:00
Speaker 2
It's being moved already to our Linksys device. Though you can still log into it locally, but when it comes to pairing, it's no longer, the app will no longer work for that. It's because we don't have any more cloud on your system. Like, there's no remote access anymore. That's why it should be manually added to the main note. Linksys only Community Fiverr have their own technical support. Only the app actually, rest assured all other features will still work except for the Linksys app. Yeah, sure. I'll be happy to assist you then. Just let me know once it's done.
02:00
Speaker 1
[silence] Ethernet cable, though. [silence] Just plug it in. [silence] Okay, give me one second. [silence] Thanks. [silence] Okay, so I've already turned it on and plugged it in. What's the next step? There's no light at all. Um, currently there's no light. Wait, wait, wait. Hold on. So I never had extender. This is a new extender. So I just plugged it in. Brand new. Yeah, I have but there's no light coming up. Let me see if there's power supply here. Yeah, it should be, but. But, let me see, but, um. Which I'm, the, um. Does it only need to be within 5 feet, right? So it doesn't need to be too, too close. Yeah. Okay. Um. Hmm.
03:00
Speaker 2
Top of the nodes. Can you remember? Earlier when you before to unplug those nodes, those extenders, where they are? Uh, what's the color? On top. Yeah. Yeah. It's brand new. Uh, I see. Turn it on. There's a switch underneath. Turn it on. Uh, did you connect it to a power strip? Yeah. Yeah, but the closer the better. 5 feet max.
04:00
Speaker 1
okay one okay now now it's turned on. Yeah. So it's got a blue light on top. okay do you know how long oh it's flashing now but is that normal? Okay. So it just automatically detects that nearby router without without any entry of any um password. Okay. okay
05:00
Speaker 2
Okay, we need to wait until it will have a purple light. Purple or pink, that's the LED indicator that the node is ready to pair. Yeah. After flashing blue it should turn to purple or pink. Uh-huh. without it's the easiest way to connect ah child nodes. Actually once both light there will turn into solid purple. All you need to do next is to go to the main node, the one that is working fine. And
05:00
Speaker 1
Mm-hmm. Within five seconds. So, so five seconds for five times? So, that's like five seconds in total for all five times. That's it. Okay. Uh, it's still flashing. Yeah, flashing blue. It's not really um, changing and just, yeah. And is it true that, the child node oh, now it's turning purple now. Yeah. Okay, so then now I go to the parent node, right? Not the child node. Main node. Okay. And then I go to the reset button. Okay. I just done it.
06:00
Speaker 2
And you just need to press its reset button five times. Press, release, press, release, press, release within five seconds. That will look for a nearby Lynx system to connect. Correct. Uh-huh. Blue right? Demand node. Yes, press it five times.
06:00
Speaker 1
Okay, so curry is still solid white, so it should turn solid blue, right? Okay, do you know how long it will take? Okay, so once it turns to blue, then the child node will flash, is that the child node? It's solid purple. Am I pressing pay or button or reset button? And I'm just, I'm not holding it, but I just pressing it.
07:00
Speaker 2
okay, lead will turn to white back to solid blue. Once it'll turn to solid blue, the nearby node should start flashing. yes. Three minutes, so if you have something to do, you can do it for the meantime. uh actually it should be flashing right now. What's the light status of the? Yes. Okay, do it one more time on the main node. Press it five times. And not the pair button but the reset button. Press release, press release, press release. exactly.
07:00
Speaker 1
It's still not flashing. There. Okay. One second. One time, one second. Okay. Okay. Yeah, still not flashing, though. uh, there is Internet. Yeah, cuz I'm literally I literally have it, have it on my phone. It's Wi-Fi's on. It's activated. it's activated. it's activated. Oh, wait, hold on. silence
08:00
Speaker 2
You should press the reset button five times and the LED on top should flash. If it did not flash, that means it isn't connecting nearby node. Uh, do it one more time. Um, try instead this time the pair button just one second. Press it one time, one second, yep. Press and then let go. Pair button. Uh, can you make sure if you have internet? Let's uh, check first if this main node's really working. Okay. Um, can you grab instead a sharp pointed object just to press the reset button this time?
08:00
Speaker 1
There's a purple now, the purple thing now is flashing. Now on the child node, is that right? Uh, no, just the child node. And then the parent node is just solid white. So, parent node solid white and then uh, flashing purple on the child node. Uh, ah, the steady blue, right? Once it turns steady blue, then I can realised it's only one. This, this is the first one. Um, uh, before that we only had one parent node, that's it. [silence]
09:00
Speaker 2
in 5 times [silence] both. [silence] okay. [silence] good. yeah, the two child nodes right? [silence] okay, good. that will take three minutes before it will turn to study blue, extender. [silence] Uh-huh. Yes. How many extenders are plugged in there? How many extenders did you - uh drove [silence] plug in there nearby? [silence] Ah, okay. [silence] In the future, if you want to add more, you can actually connect there more than one. As long as it's within 5 feet, the main node [silence] can recognize others.
09:00
Speaker 1
Well, um, I'm gonna try to read. I don't think we will need that, but um, at the moment it's just flashing purple, once it goes a solid blue, is it? Then it's ready. Okay, fine. And during the whole time the parent node should be solid white, the whole time? Okay. No. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yeah. No. Okay. No. Yeah. Okay. Um, if it's working solid blue for the parent node. Parent node. Okay. So what would be the color for the child node if it's working? Oh, so both be solid blue. Oh, is it? Because because I had um, I had solid white for my parent node the whole time. Even before I I. [silence]
10:00
Speaker 2
Uh-huh. M, yes. Uh-huh. Uh-huh. Okay. Uh-huh. Yes. Uh-huh. Okay,
10:00
Speaker 1
in it. Yeah. Even even before I I checked it today, look normally when it's working it's solid white. Exactly. Exactly. Okay. So it's not solid blue then, it's solid white. What's What's a Connected Mesh? What's what's the difference? It says... Uh, 66. Okay, that's a parent node. 66. Um, model number is SBANM X 57.
11:00
Speaker 2
its model number on the expander. That's the expander. I'm asking for the expander's model number, the one that we're adding. I did. Okay. So indeed, that's intelligent mesh. When it's working, it will have solid blue light.
11:00
Speaker 1
At the moment, it's solid red though. It's just changed to solid red. That's not correct, right? Do you think? Okay. Okay, sure. And then once you, um, once I'm solid blue, I can, I unplug you from the wall and then I can move upstairs. And then when I connect to the Internet, which one do I connect it to? Do I use, do I use the, um, the password on the extender or do I use the password on the router? Mhm. Right. Okay. So, it should still be the, the.
12:00
Speaker 2
awesome Wifi name and password you set up on the main node, this extender will automatically have it. It'll be less hassle or it's like your connection will be seamless because once it's far away from the main one, it will automatically connect to the nearest links as it can detect since both are sharing the same name and password.
12:00
Speaker 1
five one six one, right? The one that I currently connect it to. Okay, cool. At the moment it's flashing red, is that concerning? okay. Correct. Um, let me see. Main node is steady white, correct. Okay, so that's... sure. All right, you can probably put me on hold and I'll, I'll just let you know when it's ready, yeah? Oh.
13:00
Speaker 2
Yeah, same gh thing. And that's okay. I believe it's not yet three minutes. So it will And it's just plug in there without Ethernet cable attached to it, right? Okay. And the main node is back to steady white. And good. Okay, I'll just set the timer here one minute for us to monitor if it's still pairing or not. Ah, it's okay because the timer is almost up for three minutes, but the node still keep on blinking red. Probably it's not really connecting. We'll just give it one minute more.
13:00
Speaker 1
Okay. Yeah, still flashing red. It's not, it's not changing. It's flashing a bit quicker than before, so. I think he didn't press any button and then it still done that now. Yeah. Yeah. Okay. And then to switch it back on. Oh, it turned off. Oh, it's okay.
14:00
Speaker 2
And then Alex, you didn't press the button on that extender, right? Earlier, you just pressed it on the main node, okay. So, one minute is already up, but it's still flashing red. Here's what you need to do next, kind of turn off the extender, using the switch underneath. Switch it off. Not yet. Kind of turn off as well your main node. no one is using the Wi-Fi now except for you. Both, yeah. the turn it off.
14:00
Speaker 1
text text text Hello? Yes. Yeah, that's correct. Yeah, so I just turned off the Wi-Fi now. Do I turn it back on? Yeah, oh, now it's steady blue. Okay. And then it's flashing blue? Moment. There's no what I don't, I don't know.
15:00
Speaker 2
10 seconds only and you can turn it back on after. Yes. The inkies will be disconnected. This is the best call back number 783-77652372. okay. Yes, please shut it on, only the parents node. okay and you can turn on now the extender. Okay, it will take 30 minutes for you to connect. Um can I put you on hold 30 minutes max only. Alexander, I just need to reboot my computer here real quick. I'll be right back, okay? Thank you. [silence] Thank you. Thank you. Thank you. Thank you. Thank you.
15:00
Speaker 1
You have one. You have two. Do you have all the hot dogs? No. And another one. No. I knew you would love it. [silence] Cause I thought I had a butcher. Huh? What? [silence] Where, where exactly are you going to put it? The drawers, put it in the invention first. All right, put them on. May I use the methanol? Yeah. is now it's a steady blue light now. So I think it's connected. I think. Um steady blue light on the child and then parent one is steady white light. Okay. Okay. Enough.
18:00
Speaker 2
Hi, thank you so much for staying on the line, Alexander. How is this? Uh, what's the light indicator of the extender? and indeed that's already connected. You may now unplug that and bring it to the location where
20:00
Speaker 1
so then that should automatically boost the signal, right upstairs? Oh, actually. Okay, um, it just started flashing red again. So it was on blue. Yeah, the child one was on blue and then now it started flashing red again. So I don't know why why that's happening. It stayed on for like a minute and then now it's going back to like flashing red. That's now blue. Okay, cool. Yeah. Yeah, sure. Thank you. Yes Curently, yes. So, hopefully that it doesn't change. [silence] Uh, yes. Currently, yes. So hopefully it doesn't change. [silence]
21:00
Speaker 2
Okay, timer is up, Alexander. Is it still a solid blue? Okay, that's fully connected now, good job.
22:00
Speaker 1
Back to red. Yeah.
23:00
Speaker 2
it should not. The reason why we need to restart the main node, it's because it's unable to give internet to the extender earlier. But right now, it should already connect and all you need to do is to transfer the node. Yes, you can. Sure. Let me know once it's powered on and I will start a timer here for us to monitor it still.
23:00
Speaker 1
Okay, it just turns on and it's solid blue. Is that a good sign? Okay. Okay. Yeah, blinking blue now. Yep. No, at the moment, it's fine. I just try to install this but the internet signal is good. It's just that the power of the signal is a bit weak.
24:00
Speaker 2
[silence] and that's actually the initial lead behavior. It will blink blue after and will soon turn to blinking red. Okay. I'll start my timer here now, three minutes. Aside from that, you don't have any other concern by the way, that's it.
24:00
Speaker 1
sometimes, but the internet itself, the speed itself is good when it's close enough. So hopefully this extender helped with that. Um, anything else I need to be aware of in terms of operating this? I think, I think. Okay. And I see that there's a password underneath the extender that with a different password to the parent node. Does that, um, is that relevant to us at all or no? Now, uh, okay. But then we don't use that, right? We only use the parent node. Okay, cool. It's now flashing red. Then hopefully it turns back to blue.
25:00
Speaker 2
Mm-hmm. Ah, that<start_of_audio/mhm> that's it only. Actually, it's, once it's already paired to the main node, whatever, um, settings you'll change on the main node, it will be automatically applied to the extender. Uh, the reason why is because that extender you have can actually be set up as a parent node as well. That's why by default it has password and wifi name under your knees. I know. Um, yes. Okay. Yeah, we still have mm-hmm. Ah, that's it only. Actually, it's, once it's already paired to the main node, whatever, um, settings you'll change on the main node, it will be automatically applied to the extender. Uh, the reason why is because that extender you have can actually be set up as a parent node as well. That's why by default it has password and wifi name under your knees. I know. Um, yes. Okay. Yeah, we still have
25:00
Speaker 1
[silence] The light's off and then now it's solid blue. Nice. Does that mean it's working? [silence] Okay. Hmm. Still solid blue. Solid red. Solid red. And then blue blue? [silence]
26:00
Speaker 2
Holy. Okay. It will turn back to solid red real quick, but it will light up solid blue again.
26:00
Speaker 1
and then now it's solid blue again, Okay. yeah, that just way out. Yeah, Okay. I mean, so, how do I check the signal is enough? Like, is that way to check it? Uh, which one? Which one is the best? Facebook is good. Okay, and I use the app OK, while I just go on the internet browser? uh Oh.
27:00
Speaker 2
okay, 30 seconds left. so we'll see. Good. And it should not change LED indicator anymore. there's 10 seconds more. Let's just wait. And you can check now if you have good signal there upstairs. actually, your node is already connected. You can run a speed test there. speed test.net Yes, okay. I'll just go in the browsers.
27:00
Speaker 1
[KEEP_UNCERTAIN] Using my phone right now, but I can that shouldn't make a difference, right? Yeah. Uhh, it's not that quick. I think we had two gigabytes package is now 17 megabytes. 17 megabytes for download. Let me try again. Still looking good. Yeah. So I'm writing it to the extension. It's 133 gigabytes. And then yeah. So that doesn't seem right. I'm paying for two gigabytes. 2,000. The 2
28:00
Speaker 2
And that's okay. Okay. So you already get, that's actually already a good speed. What's the speed that you're paying for 200 MBPS?
28:00
Speaker 1
1,000. Okay. Should I send it to the extender? Yeah, I turned it off. Yeah, speed test. Speed Test. Web. A little bit better, but it's still like, sort of 275 range. which is a 10th of the original speed that we're paying for. I mean, I know that why
29:00
Speaker 2
Okay. And the main one can only accommodate one GBPS. You can also run a speed test downstairs, but you can turn off the Wi-Fi for now while you're on that location. On your phone only, turn it off and turn it back on to make sure it's getting the signal through the nearby node. You can now just on your phone, turn off the Wi-Fi and then turn back on and run a speed test again.
29:00
Speaker 1
wireless normally a bit lower, even downstairs is like 1.3, but it's 280 right now. And I'm standing next to the access point there. So, 281. Yes. It's open area, waist level, it's not on the ground, nothing blocking it. No, it can be, it should just be directly above it. So, one's downstairs, one's upstairs.
30:00
Speaker 2
And what's the speed right now? 200. Okay. All right, so yeah, 200 is not bad indeed. But if you wanted to like still, um, boost the signal right there, we can check if the child node has a good, um, signal strength there. Is it like you just place that in an open area upstairs? No. Good. And the distance between the main node and this, and this child node, is it more than 20 feet? Okay, but you're using, is this an iPhone or Android phone?
30:00
Speaker 1
iPhone. Okay, one sec. Let me put my laptop up. [silence] Yeah, it's just 200. Just barely 200 on the laptop. Uh, and then it's a MacBook Pro. It's a newest version of MacBook Pro. So it shouldn't be this. It shouldn't be the laptop issue. It's got a later software. So upload speed is 100 and then it's okay. Downloading speed is 200. [silence]
31:00
Speaker 2
Okay. If you can test another device right there, much better. If there's another device that you can... And your laptop is Windows. Okay. Can you access fast.com?
31:00
Speaker 1
[REDACTED_PAYMENT_DIGITS] download speed. which one? a firework from, okay fine. yeah. yeah let me see. [silence] uh it's [silence] card by [silence] uh yeah it's saying [REDACTED_PAYMENT_DIGITS] is quite weak. that's that's [silence] so then we're only we're we're we're only one floor up. we're only one floor up and we're paying two 2 gigabytes, so.
32:00
Speaker 2
Okay. Yeah, you can try to use the third party speed test, if you want. Fast.com. Listen. Okay, I'm just gonna click refresh there. Yeah, maybe it's finding a far Server. So. 250. That's actually a good speed already given that it's Upstairs, it's more than 100. 100 is already good for streaming and gaming. Yeah, yeah. But when it comes to streaming or gaming, that's already, [silence]
32:00
Speaker 1
let's see should I use fast.com or should I use the other one? So I'm testing the parent node right? Testing the Android oh on and after the Wi-Fi, on my, on my device, but the, yeah, yeah, the, the device the iPhone or whatever, okay. I'm turning it back on.
33:00
Speaker 2
Do you have enough speed and can you check the speed downstairs? Probably it's no longer up to a gig. Just a speed test, but make sure that the server it's finding is the nearest one, not the farthest. It will show the main node. Once you're on the main node location, just turn off and on the Wi-Fi first to make sure it's already switched to the parent node signal. Not the actual node, but on your device only.
33:00
Speaker 1
Let me try now. Yeah, I don't know why downstairs is still turning like like megabytes per second. And I'm right next to the power now. No, there's no computer of wires, nothing. Everything is wireless. Okay, now let me open let me go right next to the airport node. Just try again. It is 290 now. Like downstairs and downstairs.
34:00
Speaker 2
okay, there you go. do you have a computer that can be hardwired? we can check what's the real time and the modem. okay.
34:00
Speaker 1
One says it's 290, which is the same upstairs. uh, yeah, I didn't say what's going on, uh, you're, uh, Yeah, you can view far out, uh, what you mean? of course not. No. 2,000 megabytes, yeah, t.
35:00
Speaker 2
Same. Abso-Yeh, that's... Why? Mm-hmm. So if there's only a device that we can wire directly to the modem, we can check what's the real-time speed it's providing. Your community fiber is your internet service, right? Okay. They don't have app or any, um, yeah, application which you can check it yourself the speed that they're currently providing. And by the way, you did not change any settings on the parent node, right? Like we have what we call device prio. If it's being enabled, it will, uh, less the speed you're paying for. The 200, but the speed you're paying is two gigabit, right? Not 200 in VPS.
35:00
Speaker 1
okay, so downstairs now on the on the laptop is like one gigabytes that that which is good. Um, but then whenever I go upstairs, let me try again upstairs. But then whenever I go upstairs, I have to like reconnect the the Wi-Fi. Is that what you're saying? Off and on like which one, the the the device or the node. The Wi-Fi settings on the on the device, okay. um do now. Okay. Yeah, it's like still 2 gigabytes.
36:00
Speaker 2
You don't have an adapter so that your Mac computer can can be wired to the modem. just turn it off and on actually once you arrive up there. [unclear] [unclear] and on like Yeah. Yeah.
36:00
Speaker 1
Hey, like, it's... No different. Yeah, that's the laptop. Oh, I think it's down to 500 now. That's good. Okay, I think that's all right. Decent. Um, but then, let me check the mobile. Mobiles are always gonna be slower, right? It's the latest. IPhone 17, pro. Yeah, IPhone is like 250. I get 500 on my laptop, but 250 on IPhone. Is that normal?
37:00
Speaker 2
Mhm, I think it's really pairing to upstairs and that's already the laptop, right? Okay. Yep, probably it's still pairing to the parent node, but can you try to forget the network and then to reconnect it after? It depends on the type of iPhone version you have. If it OK. So that should detect the gigabit speed. You can check it now. It seems like the child mode. You can do the same, turn off the Wi-Fi
37:00
Speaker 1
Oh, I, I think I think I know why. Because I think I have vpn on my, my, fine. Okay. Let me disable vpn. Let me try that again. Um Yeah. Okay. I think it's better now. Yeah, perfect. Cool. Is there anything else I need to know? Uh, all good? Yeah? All right, thank you very much. Have a nice weekend. Cheers, bye bye.
38:00
Speaker 2
includes if such, you're welcome. you two like the tender Bye bye.
38:00